• HomeAdvisor (Powered by Angi)

HomeAdvisor (Powered by Angi)

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Overview

HomeAdvisor (Powered by Angi) has a rating of 2.6 stars from 8,500 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeAdvisor (Powered by Angi) most frequently mention customer service, credit card, and phone number problems. HomeAdvisor (Powered by Angi) ranks 14th among Home Improvement sites.

  • Service
    612
  • Value
    535
  • Shipping
    132
  • Returns
    171
  • Quality
    486

This company does not typically respond to reviews

Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
385
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How would you rate HomeAdvisor (Powered by Angi)?
Top Positive Review

“Desert Mesa Pool Service review”

John and Robin S.
6/3/23

This was a significant investment for us, but one that was competitively offered. Mike and his crew were prompt, efficient, thorough, and completed the work in two days. The crew left our pool and surrounding landscape in good condition. I would recommend Desert Mesa Pools services to anyone needing pool deck repair.

Top Critical Review

“Do not use Angi leads. It's a scam.”

James W.
3/1/24

Angi's leads has been hands down THE WORST lead service that I have ever used. Do not, I repeat, do not use their services. It's a complete rip off. They will send you a "lead" and charge you no matter what comes from it.Even if the lead is bogus. They sent me a lead where the number was disconnected, asked them for a a refund on the bad lead and no, the refund was denied. Sent me another with the wrong number, doesn't matter, still charged me $189 for the lead with no refund. I also found out that they will send you and 2-3 other people the same lead and charge everyone for the lead no matter what. It's a scam. I called and asked to speak to a supervisor, and even the supervisors were like Yep we send you the number and you can charge to matter what. Doesn't even matter if they don't call you back. Angi makes money by ripping off hard working people. So surprised that they are still in business. I would give zero stars if they allowed me to..

Reviews (8,500)

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Reviews that mention popular keywords

home advisor (1808) customer service (361) credit card (155) phone number (121) quality work (46) future projects (31) right company (29) home projects (55) response time (31)
Thumbnail of user williamn151
Maryland
1 review
4 helpful votes
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April 4th, 2019

I had new flooring installed in my kitchen, foyer, and a small bath and closet. A section of the quarter round was not stapled into the wall. I was holding it when I called Empire. I have called twice in a week with no response from Empire. It would seem to be an easy fix but, once the project is done, there is no incentive for them to provide any kind of service to their customers. I would never recommend them to anyone for a flooring project. My other choice for a contractor I did not even consider. I called him at 9:30 AM and I think I woke him up. He did not sound like a viable company so I told him I had a wrong number. I don't believe HomeAdvisor does a good job of vetting its contractors.

Thumbnail of user gusd32
Florida
1 review
0 helpful votes
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October 22nd, 2020
Verified purchase

HomeAdviser gave me the name of a few companies I could use for my project. They helped set me up with Los Tres Reyes. They came the same day, did an excellent job and I would definitely recommend them.

Thumbnail of user kymh7
Texas
1 review
10 helpful votes
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December 9th, 2019

I read all the reviews below and agree 150%! These guys are a joke! They take your money and never deliver. We were getting leads out of state! Got one lead 4 times! Was charged 4 times! AND the lead was bogus! DON'T DO NOT EVER USE THESE GUYS! We are trying to get our credit refunded but they don't do that of course. Call the card company, let them deal with guys. No way to do business.

Thumbnail of user johns6064
Florida
1 review
0 helpful votes
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April 7th, 2020

Home advisor. Charged me when my leads were off. They did the same thing last years gave me a free years sign up. This years they did the same. I have email proving my leads were off. They kept sending me leads and we all know how home advisor sends out B. S. leads so I always have mine turned off. They sent it to a collection agency mean while calling me to offer me another free years sign up. This is a scam company who changes there name who are also called Angie's list and they changed it previously before that. They send fake leads all the time. Warning to anyone who goes with this Company

Thumbnail of user abrahano
Illinois
1 review
2 helpful votes
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August 5th, 2020

I was charged 1205 for just clicking 8 leads none of this leads responded, I'm sure it was fake most of this leads had same phone# and extensions. I was only two weeks with them and got ripped off they threaten/harassed me stating that they will send to collection and sent final notice, I was forced to pay as I didn't want face collection. I wish I had read all reviews before signing up with them. I saw so many bad reviews everywhere specially BBB hopefully someone stop this company taking advantages of small companies by providing fake leads.

Thumbnail of user patriciaj959
Virginia
1 review
0 helpful votes
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July 29th, 2021
Verified purchase

Quick. Having dealt with a unreliable person who had not mowed my lawn in almost a month. I was getting desperate to locate a reliable contractor to help me. Home Advisor came to my rescue. Thank you.

Thumbnail of user jeffs156
Maryland
3 reviews
29 helpful votes
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January 19th, 2019

If you need work and are the cheapest contractor in the area, this site may work for you. Please note, approximately one out of four leads are legit and the one that is will be looking for price only nothing more. I gave them over a year to see if things may change and they only got worse. If you're desperate for leads or a brand new contractor willing to work for nothing, this may work for you? As a long term business owner, I warn my fellow contractors to not get sucked in. You think you can cancel and they remove you from their site... WRONG! They leave you there for months, selling off your leads to other contractors. What a nightmare for me, been battling them for months to remove us from SEO and their site with nothing but excuses of why this cannot happen.

Thumbnail of user dawnam3
Idaho
1 review
7 helpful votes
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April 26th, 2019

Home Advisor sounds great but beware, they send irrelevant leads and charge you handsomely for them. We spent a small fortune for worthless leads. When we tried to cancel, they kept charging us. Two years after canceling they renewed us without permission and charged our credit card!

Take these bad reviews seriously! They are rip-offs!

Thumbnail of user dennish263
Florida
3 reviews
11 helpful votes
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August 9th, 2019

Called to get a person to check my well casing. They sent a plumber, he called me and asked the problem. When I told him he said he did not do that kind of job, and now he would have to call them and get the 50 dollars he was charged back. So what seems free really is not because I am sure that your bill will have that 50 dollars in it. By the way I found and fixed the problem myself, since they did not seem to have any well guys signed up.

Thumbnail of user richardt1197
Ohio
1 review
0 helpful votes
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March 18th, 2021
Verified purchase

I'm very pleased with HomeAdvisor. They have wonderful customer service, and they led me to a great Patio installer near my home. I would recommend HomeAdvisor as the "go to place" when starting a home improvement project

Thumbnail of user steveh268
Washington
1 review
11 helpful votes
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January 14th, 2018

I am a general contractor with kitchen and bathroom remodels as my primary business. The leads generated by home advisor, which the contractor pays for, are, for the most part, just fishing expeditions by homeowners wanting to know "about what" a project might cost. They have no specifics, direction or budget, making it impossible to bid. The leads are very expensive and are virtually worthless. Contractors... BEWARE!

Thumbnail of user dank36
HomeAdvisor -. – HomeAdvisor (Powered by Angi) Rep

Hi Steve, We're sorry to hear this, we do our best to provide you with tools and opportunities to help you sell your business. The first step in any purchasing process is the gathering of information. That said, we're always happy to discuss ways for you to see the most success with our service, please call Customer Care at 877-947-3639 or send info to emailus@homeadvisor.com to speak with a rep. -HASupport

Thumbnail of user stanleyc65
Iowa
1 review
2 helpful votes
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December 23rd, 2018

Joined this company thinking have some leads would fill in the slow periods between jobs. But it turned out, my slow periods were being consumed by have to call them for credits on leads that were not creditable. Being on hold for 30 to 60 minutes or more. They did not care if the customer not answer the phone, or suprise a contractor is calling "i did not want to hire anyone, just a price", or no response form customer at all.
Garbage leads and only lies for the sales people and customner service
I spent way to much money for leads that were garbage, stay away from this company.
Sooner or later it will all catch up with them.

Thumbnail of user carolannm3
Massachusetts
1 review
9 helpful votes
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September 16th, 2019

Rotten experience with both Home Advisor and Angie's List looking for painters. They both charged carpenter to whom I was incorrectly lead.' They won't resolve complaints either! STAY AWAY! Ask around locally for home maintenance work.

Thumbnail of user johnc5426
Illinois
1 review
0 helpful votes
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October 20th, 2020
Verified purchase

Erin and Abe at Home Advisor were both most helpful, particularly Erin. Erin arranged for two contractor appointments. I used one of those contractors.
I did not like getting two immediate email request for payment from Home Advisor when I was going to pay the contractor directly. I paid the contractor the full amount, on the day of the work, and he deposited that check the same day. He could not have gotten his money faster.

Thumbnail of user nannetteb12
Arizona
1 review
0 helpful votes
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December 5th, 2020
Verified purchase

I always use Homeadvisor for recommendations when needing work done at our winter home since we aren't familiar with most of the local businesses. They never fail to suggest dependable competent vendors who we can trust and easily work with to complete the work in a timely fashion with excellent results.

Thumbnail of user stevenw128
Illinois
1 review
4 helpful votes
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December 12th, 2017

You can spend your money better ways. I tried it out and most of the leads are very poor. Even when someone chooses a category it could be wrong and Home advisor does not care. They are not a partner. They only suck your blood. Caution! I wish I had seen this site and read all the bad review before I tried it out.

Thumbnail of user dank36
HomeAdvisor -. – HomeAdvisor (Powered by Angi) Rep

Hi Steven, We're sorry to hear this, leads that are submitted under the wrong category are absolutely eligible for a credit. It looks like you were able to speak with a rep about your lead concerns, if there is anything else we can assist you with please call Customer Care at 877-947-3639 or send info to emailus@homeadvisor.com. -HASupport

Thumbnail of user johnz441
Arkansas
2 reviews
0 helpful votes
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February 22nd, 2022
Verified purchase

Having never used Angi before, we didn't know what to expect. However, we were pleasantly surprised. We placed our information on Sunday night, received a call on Monday morning and our three porch posts were replaced by that afternoon. The workers cleaned up any/all items. We are happy with the results.

Service
Value
Quality
Thumbnail of user rhondav97
California
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

Always find this to be a good source. I like receiving more than one contact for comparison shopping, price shopping and sometimes scheduling. I also like the follow-up call. I know the people being offered are consistently vetted by Angi's list through this follow-up process. That makes me comfortable with the referrals given. Next to word of mouth, it is the next best thing.

Thumbnail of user anav76
New Jersey
1 review
13 helpful votes
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October 21st, 2019

They promise a lot of new businesses but they charge you ahead of time for every lead even if you don't get the job... but the problem is that when you call customer within the minute... they don't answer, they never request anything, wrong phone number, fake people etc etc and they still take your money. Before signing it they used to call me everyday... now that I have questions and concerns they never return my messages and they take your money from your bank account every week... which I'm going to call my bank to stop these automatic withdrawals... companies please stay away from home advisors and find another way to get business... imagine getting money from 3-5 different companies from fake people?... they are Smart

Thumbnail of user cbd3
North Carolina
1 review
6 helpful votes
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January 4th, 2020

Be careful when using the web service HomeAdvisor.com. If you use this site once to gain information on homes for sale, you will later find yourself enrolled in a "service" provided by someone called "propertyrecord.com." Then you will be billed $18.95 every month afterward. When seeking information on a house for sale, I gave HomeAdvisor's site what I thought was a pretty thorough scrutiny, and found no mention of enrollment in a "service." On receiving a second and third charge for $18.95, I figured I was being taken; I could only clear it up by phoning propertyrecord and asking for my "service" to be canceled. I am leery of returning to the HomeAdvisor site to try to find any small print I overlooked, so I cannot make this a more detailed warning. Still, be careful.

Thumbnail of user wandaa66
Ohio
1 review
2 helpful votes
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June 7th, 2020

I paid in advance for Home Advisor to send a professional painter to paint 3 basement rooms and the hallway walls. Painter permanently damaged the floors with paint and did a terrible paint job. I do not think the man ever painter before. He was a very nice man, that never painted before. He even got paint on my $900 vanity. He had paint all over himself and the bottom of his shoes. Yes, he tracked paint on my finished floors. HE DID NOT CARE. He paint most of vfc 2 rooms and started painting 1 wall of the 3 room. I left him alone to paint because he would stand there and talk and not work at all. He was paid in advance for 7.5 hours.

Thumbnail of user tomk52
New York
1 review
2 helpful votes
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January 20th, 2015

Why waste time with a company that charges exuberant prices for low quality leads? I'm done with HA and moving on to MyProHome, which is a smaller company, but they are down to earth and actually care about both parties. For me leads have so far been in the $10-25 range.

Thumbnail of user jingjingq1
Idaho
1 review
0 helpful votes
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May 17th, 2021
Verified purchase

Easy to find matched companies to do the roof repair. After the first one, Bulldog roofing disappeared after inspection. Home advisor reached out to me and helped to find another company, Roof Tech Advisor, which is awesome! They came and fix the leaking in the same day. So overall good experience with HomeAdvisor. Will use it to find services I need in the future.

Thumbnail of user johna2055
New Jersey
1 review
10 helpful votes
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April 16th, 2020

I wish home advisor checked their clients as ones like "all superior" are worthless. They offered a bid that was extremely high compared to others received. It would seem that this firm was not interested in doing a small job as the weather had obviously done damage in the area and they wanted only the big ones. I would have acceped a " no bid" as a proper response to my issue. Why are your, home advisor, so low. Don't you care?

Thumbnail of user laurenb612
Georgia
1 review
0 helpful votes
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June 23rd, 2021

This was my first experience using Home Advisor. I made a booking through the app with a vendor that was recommended, the work was done, I paid through the app, all was good. Then a second vendor I didn't know and had never spoken to showed up at my house to do the work that I had already had completed. I was charged for this, even though I had ZERO indication through emails, the app, or otherwise that I had booked this person. Absolutely no confirmation or evidence that this booking was made on my end. I disputed the booking with them and they just kept repeating to me that the booking was confirmed on their end. I only got a refund after hours on the phone escalating the issue. And at the end of it, I didn't get the sense that they would treat subsequent customers better if this happens again. From what I've read, I've seen a couple other reviews that sound like this is not a one-time issue.

Service
Returns

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HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

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Marilyn M.
Customer Support
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