• HomeAdvisor (Powered by Angi)

HomeAdvisor (Powered by Angi)

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Overview

HomeAdvisor (Powered by Angi) has a rating of 2.6 stars from 8,500 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeAdvisor (Powered by Angi) most frequently mention customer service, credit card, and phone number problems. HomeAdvisor (Powered by Angi) ranks 14th among Home Improvement sites.

  • Service
    612
  • Value
    535
  • Shipping
    132
  • Returns
    171
  • Quality
    486

This company does not typically respond to reviews

Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
385
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Top Positive Review

“Desert Mesa Pool Service review”

John and Robin S.
6/3/23

This was a significant investment for us, but one that was competitively offered. Mike and his crew were prompt, efficient, thorough, and completed the work in two days. The crew left our pool and surrounding landscape in good condition. I would recommend Desert Mesa Pools services to anyone needing pool deck repair.

Top Critical Review

“Do not use Angi leads. It's a scam.”

James W.
3/1/24

Angi's leads has been hands down THE WORST lead service that I have ever used. Do not, I repeat, do not use their services. It's a complete rip off. They will send you a "lead" and charge you no matter what comes from it.Even if the lead is bogus. They sent me a lead where the number was disconnected, asked them for a a refund on the bad lead and no, the refund was denied. Sent me another with the wrong number, doesn't matter, still charged me $189 for the lead with no refund. I also found out that they will send you and 2-3 other people the same lead and charge everyone for the lead no matter what. It's a scam. I called and asked to speak to a supervisor, and even the supervisors were like Yep we send you the number and you can charge to matter what. Doesn't even matter if they don't call you back. Angi makes money by ripping off hard working people. So surprised that they are still in business. I would give zero stars if they allowed me to..

Reviews (8,500)

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Reviews that mention popular keywords

home advisor (1808) customer service (361) credit card (155) phone number (121) quality work (46) future projects (31) right company (29) home projects (55) response time (31)
Thumbnail of user kents189
California
1 review
0 helpful votes
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March 6th, 2022
Verified purchase

The Angie List model was very easy to use and gave you the initiative in pursuing your project. It seems that the new Angie is the result of decisions to take that control away from users. The result is annoying spam like follow-up emails from Angie.
That said, I have been very pleased with the results of the two major projects done by businesses I eventually located through Angie.

Thumbnail of user maryj832
Pennsylvania
1 review
6 helpful votes
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August 8th, 2019

Do not use this service as a professional they sure know how to take your money.
Automatic renewals and automatic leads cost you a small fortune, even when you tell them to keep leads off they turn them on without notice. Never again.

Thumbnail of user germanv8
Colorado
1 review
7 helpful votes
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September 10th, 2019

: terrible customer service, leads than does not work, They violate its owns guidelines regarding reviews, in other words if someone post a negative feedback, all he or she have to say to prove it is: Oh, found it on the Home Advisor. Please stay away from the Home Advisor!

Thumbnail of user catherinec627
Oklahoma
3 reviews
0 helpful votes
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April 8th, 2021
Verified purchase

I was a bit leery about using the website but after submitting my request, I received very prompt communication from vendors. The website is a great tool. I saved a lot of time using HomeAdvisor vs calling around myself and getting zero responses.

Thumbnail of user darlaw41
Indiana
1 review
0 helpful votes
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November 12th, 2020
Verified purchase

They came out within a few days of when I called them to do an estimate and were able to complete the job pretty quickly after that as well I am very happy with the installation job and feel that it was a very reasonable price

Thumbnail of user johnb9167
New Jersey
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

The service staff was very pleasant and knowledgeable. Sam discussed the problem and looked over the whole unit before making the repair. He made suggestions to keep the unit running more efficiently. I inquired about my heating unit and he provided information for me to make an informed decision on repair or replace the unit. Did not try to push me one way or another, just provided the facts.

Thumbnail of user sandym319
Georgia
1 review
2 helpful votes
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April 25th, 2020

This company is awful to deal with. They lie, overcharge and should be out of business. They do not care about Pros at all, and for the consumer end I will NEVER use them again and tell people that all the time now. They are one of the worst companies ever and should go out of business! They charge fake fees and are just terrible!

Thumbnail of user williamc4038
Texas
3 reviews
0 helpful votes
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May 25th, 2021
Verified purchase

Very good. HA gave me one company that could not do the job because they either didn't have the time or the man hours to complete my project. Then they gave me other referrals which J Allen was able to service my needs.

Thumbnail of user ch574
Massachusetts
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

The owner was able to quickly assess the job and provide a quote. He provided very useful information regarding what should or should not be done and adhered to this. He arrived on the day and time scheduled and completed the service in a timely manner. I was able to review the work with him as it was ongoing. I would use his services again and highly recommend him.

Thumbnail of user larsw22
Michigan
1 review
0 helpful votes
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October 29th, 2020
Verified purchase

I used Home Advisor to find people to look at my trees and assess fungus and bug damage. They matched me right away, and I got a call that day from the contractor. I like having all the reviews for the contractors in one place, though I wish more contractors used the website. I understand that it takes some time to make big changes like that, though.

Thumbnail of user larryc827
Massachusetts
2 reviews
0 helpful votes
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October 7th, 2021
Verified purchase

Pagung Construction's replacement of various rotting window trim, fascia and deck wood (a plank and railings) as well as adding a screen door to the job was economical, high quality and professional. Eddie Pagung and a helper performed the task efficiently in about six hours. I found Eddie to be hard-working, personable, and reasonable regarding the scope of the job as opposed to other contractors who wanted to do far more rehab than I needed or wanted. I'd hire him again without hesitation to do any kind of construction.

Thumbnail of user sangot
New York
1 review
6 helpful votes
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May 28th, 2018

These people called me and called me for months on end trying to get me to sign up. Finally after talking to a colleague I signed up. I did one or two jobs and got paid for them. Then a bunch of "FAKE LEADS" started coming in and I was being charged for them. They sent a bunch of Mount TV on Wall leads and only one of them answered the call. However, when it came time to do the job the guy never answered the phone, nor did he call me back. I found it funny when another lead told me that I had the wrong number. They are just out to get your money. Run from this company like it has full blown AIDS.

Thumbnail of user emilid2
Florida
1 review
11 helpful votes
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October 28th, 2019

I was contact by a Manager named Jason from Colorado. And I experienced the worst customer service with this manager from Home advisor. As a manager, he represents Home Advisor and he makes me glad to not be part of the company. He was very condescending, unprofessional and he ridiculed me and my husband. Then this other person. Named Elliot Fain was rude as well. All I wanted was a refund because I seen they were on alert on the Better business bureau. And thousands of reviews stating how so many people were scammed. So they treated us like crap. And he said how was it customer service, if I wasnt a customer. I was a customer for a very short period! Unbelievable how rude these people are. I'm just glad to have dodged that bullet. Be careful to Good folks out there. Dont fall for it.

Thumbnail of user sandrar816
Virginia
1 review
0 helpful votes
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October 15th, 2020
Verified purchase

Very professional and clean job done within a week with weather being the only factor for delays. Price was very fair although I an still fighting insurance and their calculations... I still wouldn't have used anyone else.

Thumbnail of user alexl564
Ohio
1 review
0 helpful votes
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October 18th, 2020

So much for highly-rated pros. Canceled on twice at the last minute. Support provided no help at all. Getting contractors is already a pain in the $#*! and doing it through HomeAdvisor makes it that much worse.

Thumbnail of user johnm6011
Pennsylvania
1 review
0 helpful votes
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October 29th, 2020
Verified purchase

With so many options, out there, and my questionable skills at seeking out reliable recommendations, HomeAdvisor fit my rescue needs perfectly. I was supplied with plenty of suitable candidates for the work I needed done, and, even though some of the recommendations didn't meet my specific needs, I was quickly and efficiently guided to a totally suitable contractor that did. I now consider HomeAdvisor to be a potentially quite valuable tool, and I will likely be seeking their advice again, in the future.

Thumbnail of user susand810
Texas
3 reviews
0 helpful votes
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October 25th, 2020
Verified purchase

Came home to find my water heater (about 20 years old) leaking onto my garage floor. My usual plumber could try and fit me in 4 days later. Went to Home Advisor, found Ben Franklin Plumbing and they were able to replace it that day! Fast, efficient work, following Covid safety precautions. Great experience. Went back to Home Advisor again to find fence guy!

Thumbnail of user shelleym436
Texas
1 review
0 helpful votes
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December 4th, 2023

I applied to this site for a house cleaning. There is NO WAY to cancel a service. I was hospitalized on the dates when my service was scheduled. I tried to cancel service. I was charged anyway. $198.88. Now I have to challenge this amount on my bank account. BEWARE!

Thumbnail of user rubig7
Colorado
1 review
12 helpful votes
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August 10th, 2020

It's a rip off I paid up to $100 dollars on just one lead that was window shopping and $80 for one that didn't even answer their phone that's just to name a few. They will never refund your money. They give you "credits" that you can use for future customers but once you reach a limit of credits they won't give you anything back. I called them a few times to try and get some credits back and they will try and argue with you. It's really frustrating.

Thumbnail of user kimm989
Ohio
1 review
2 helpful votes
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September 30th, 2020

First guy shows up with alcohol on his breath. Said I need wiring and 2 gang boxes. I called and told HA not to
Return this man. Next week new guy comes and said I did not need those for recessed lighting. But did not have a saw to make holes in ceiling. Which I told him when he called and told me what time he would be here. So he then goes and leaves and never returns. I called and left a voice message has too when he was returning. No reply. Called HomeAdvisor and of course could not get through, so I left a e-mail to tell them
Their fired. I want my refund credited back on my card. Which is pre-paid before the work is ever done. Real
Professionals companies do not do this too there customers. Beware of HomeAdvisor in Akron, OH. The web
Site made me add a star for it to be submitted.

Thumbnail of user richardm2922
Indiana
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

Had trouble finding anyone who wasn't busy/reliable to help us with our landscaping project. Home Advisor posted our job description and within hours had three responses willing to give us an estimate for the job. All seemed to be very professional, knew their work and willing to take the job on in a timely manner. Definitely will use this service again for other projects.

Thumbnail of user jeans304
Ohio
1 review
17 helpful votes
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December 1st, 2019

DO NOT even think about buying. I invested 300 hundred, no sooner I was not ready to take leads. Matt siad he would hold off and help me set up a add. Big joke. They start sending me leads from 90 miles from business and charging large for the leads. The one from my office was not even real and I called no such person. But they charged me 46 dollars. I tryed to get out and sorry they kept my money. TOTAL Rip off. Once they get your money they will not work with you. I have 31 years of business and got cheated big time.

Thumbnail of user luisr993
Colorado
1 review
0 helpful votes
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August 26th, 2023

I got three quotes for a driveway and stairs replacement. I was not looking for the lowest bid but instead
Someone who knew their industry and had favorable reviews from past jobs. Garay concrete and owner
Adrian Garay was exactly that. Adrian came to do an estimate and advised me on what was the best way
To get result I was hoping for. He asked that I could be there the day of the work so I could ask any questions on voice concerns I might have. It was awesome. They came at the agreed time and his entire staff was professional and polite and most of all very detailed. Adrian did not ask for any money up front and only accepted payment when they were done, and I was 100% satisfied. Their price was competitive,
And their craftsmanship was perfect. I will use them again and highly recommend their company for your
Concrete needs.

Service
Value
Quality
Thumbnail of user sharonw1312
California
2 reviews
0 helpful votes
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July 19th, 2021
Verified purchase

Unfortunately I can't remember the first individual that I spoke to when I started my search for my re-upholstery job. I still have his information on my computer and will use him again. I received a call and email from him immediately asking what was needed and within minutes I was sent Mr. Kim's contact information.

Thumbnail of user daleyh6
New York
2 reviews
0 helpful votes
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August 3rd, 2021
Verified purchase

Our pond needed maintenance, Sky Fish came by, Chris, spent some time with us, checking our pump, filter, and general condition of our pond and how much they charge. We were very happy with him and his two workers, they were friendly and professional. We'll certainly be using them to keep up maintenance on our pond.

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HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

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Marilyn M.
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