• HomeAdvisor (Powered by Angi)

HomeAdvisor (Powered by Angi)

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Overview

HomeAdvisor (Powered by Angi) has a rating of 2.6 stars from 8,500 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeAdvisor (Powered by Angi) most frequently mention customer service, credit card, and phone number problems. HomeAdvisor (Powered by Angi) ranks 7th among Home Improvement sites.

  • Service
    612
  • Value
    535
  • Shipping
    132
  • Returns
    171
  • Quality
    486
Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
385
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How would you rate HomeAdvisor (Powered by Angi)?
Top Positive Review

“Desert Mesa Pool Service review”

John and Robin S.
6/3/23

This was a significant investment for us, but one that was competitively offered. Mike and his crew were prompt, efficient, thorough, and completed the work in two days. The crew left our pool and surrounding landscape in good condition. I would recommend Desert Mesa Pools services to anyone needing pool deck repair.

Top Critical Review

“Do not use Angi leads. It's a scam.”

James W.
3/1/24

Angi's leads has been hands down THE WORST lead service that I have ever used. Do not, I repeat, do not use their services. It's a complete rip off. They will send you a "lead" and charge you no matter what comes from it.Even if the lead is bogus. They sent me a lead where the number was disconnected, asked them for a a refund on the bad lead and no, the refund was denied. Sent me another with the wrong number, doesn't matter, still charged me $189 for the lead with no refund. I also found out that they will send you and 2-3 other people the same lead and charge everyone for the lead no matter what. It's a scam. I called and asked to speak to a supervisor, and even the supervisors were like Yep we send you the number and you can charge to matter what. Doesn't even matter if they don't call you back. Angi makes money by ripping off hard working people. So surprised that they are still in business. I would give zero stars if they allowed me to..

Reviews (8,500)

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Reviews that mention popular keywords

home advisor (1808) customer service (361) credit card (155) phone number (121) quality work (46) future projects (31) right company (29) home projects (55) response time (31)
Thumbnail of user brianm767
Massachusetts
1 review
3 helpful votes
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February 13th, 2019

What this company does can not be legal.

It maybe good for the homeowner but I think if you talk with any contractor it would be a different story.
They will send out three or more contractors to a home owner and never letting these them know that we are paying crazy amounts of money to these scammers.
They lead them to believe that everything is FREE.

They have literally taken over the Internet so that the small guy has no choice but to go through them. Then we pay anywhere from $75.00- $150.00 and may never even be able to reach anyone.

From what I understand, they are under a class action lawsuit of some kind.

From all the money charged to contractors from deceptive practice, they will be able to pay for skilled and crooked representation.

This could just go on and on, but just go to youtube to see much more about the unscrupulous practices of Home Advisor.

Thumbnail of user johnw1749
California
2 reviews
12 helpful votes
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August 2nd, 2019

I employed an HVAC man from Home Advisor and he was the worst ever. He charged me too much and didn't fix my AC. I found someone else (recommended by my son) and they did a great job at less than half the price. Thumbs down times ten

Thumbnail of user rosel176
California
1 review
10 helpful votes
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August 24th, 2019

Over a year ago I contacted HomeAdvisor to get bids for a bath remodel. Three contractors gave ridiculously expensive quotes. We decided to do the work ourselves. However, we continue to receive 6 to 10 calls per day from people asking if we ever completed our bathroom remodel project. Two of the same people call multiple times per day and I've asked them many times to take our number off of their list. They call back an hour later.
We completed our bathroom remodel a log time ago, but I can't get them to stop calling. They call from *******712, *******333 mostly, but other numbers as well.

Thumbnail of user williamr1475
New Hampshire
1 review
0 helpful votes
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February 3rd, 2021
Verified purchase

I have been trying to get my regular fuel oil provider to come to my house since last August. After their second, no call, no show missed appointment I decided to get someone else. Home Advisor immediately provided a suggested repair company with a couple others in reserve. I liked that they didn't make me set up an account - I could search and get results immediately as well as schedule the service. Their suggested repair company was available in two days, the job is done and I'm happy with their service. HomeAdvisor is now in my favorites in my internet browser and I will use them again.

Thumbnail of user billydeew
Colorado
1 review
0 helpful votes
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December 7th, 2020
Verified purchase

Home advisor gave me a list of people that could do the job. E&J Construction was the best. Edward did an amazing job installing my bedroom door for a good price. He was very professional and nice and extremely talented at his job. Thank You so much thr door looks fantastic and I give him 5 stars and recommend him to everyone.

Thumbnail of user laurac1289
California
1 review
0 helpful votes
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December 19th, 2020

Failed service, overall. We filled in the questionnaire to detail for the fixed rate quote and yet, Home Advisor's hourly estimation was at least 3 times off. The painter arrived, alone, and said he would need an entire additional day (charging us double than the original). We were forced to accept because we were moving in the next day. After almost an hour on the phone, H. A's agreed to respect the original quote but the painter cancelled on us anyhow. We ended up rushing to Home Depot to hire 3 random painters, who completed the job professionally. Will never, ever, use Home Advisor again.

Thumbnail of user michaeld2665
Minnesota
1 review
24 helpful votes
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June 25th, 2020

Paid in good faith for a repair... that part went smoothly

Took days to be contacted, never could actually talk to anyone. Called several times only for the system to hang up on me after approximately 20 minutes each time.

The contractor never showed up and never called which I can prove via my phone and cameras.

They are trying to say they did. Their lies versus my technology... They will not talk to me or refund my money.

It is a SCAM!

Thumbnail of user leonardol43
Florida
1 review
0 helpful votes
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October 11th, 2021

I'm Contrator I sing in with them. I should star the 15 of this moth. I was not to take any more work at the time. They took $311.00 on leads that never got. They closed my account wend I demanded for my money back. There very dishonest company employees they no power to help you, so I can't get my money back, I hope if you're a contractor done waste your time.

Thumbnail of user jasonm437
Minnesota
1 review
4 helpful votes
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May 13th, 2018

This site says it does a background check on contractors... mine was approved in less than 3 minutes. What kind of check is that? They lied to me to get me to sign up and 5 days later I realized this tried to cancel... they said I was out of my 3 day window. Leads are complete garbage. Most of the time no one answers or calls you back. Home advisor just says we gave you a name and number so no refund. Complete GARBAGE!

Tip for consumers:
Run away as fast as you can! You will save money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lizs294
Georgia
1 review
0 helpful votes
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March 21st, 2021
Verified purchase

I kinda bumped into Home Advisor and initially was apprehensive, but they immediately sent me competitors. I found Eden Landscape to be professional and sincerely interested in making me happy with the end result. I would use HA again.

Thumbnail of user ngelr
Egypt
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

Easy to get contractors after some short questions regarding project. Was notified by email & phone for upcoming contractors. They check to find if project was done or more assistance is needed. It's convenient using this and would recommend.

Thumbnail of user martyr86
Georgia
1 review
0 helpful votes
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January 13th, 2021
Verified purchase

Very good experience. Everything we discussed was taken care of. Tree limbs were cut and trashed. Did a complete walk thru and picked up all debris. Looks like a new yard. Very much appreciated the work that was done.

Thumbnail of user christier54
New York
1 review
0 helpful votes
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December 30th, 2020

We decided to use Home Advisor to help stimulate new leads and it has been the worst experience ever. The sales person who was so fast to help set us up has been dodging us and our questions for the last few days... We were given wrong information when joining and are very disappointed with the whole experience, even tried talking to the "higher up" about our issues and the actual hold time on the phone was 5 hours! We left a message which has a 2 day turn around time. For the contractors thinking of joining Home Advisor, keep your money and put it towards marketing elsewhere- Home Advisor is nothing short of a scam

Thumbnail of user edmondw22
Mississippi
1 review
0 helpful votes
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November 1st, 2020
Verified purchase

I received a call from someone listed on their site within 24 hours, and they turned out to be an exceptionally trustworthy company. They did an above average job! Thank you for having your site available to the public.

Thumbnail of user crystalp124
Tennessee
1 review
9 helpful votes
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March 10th, 2020

This employee was told numerous times, over the phone and by email that my company was not interested in any services or leads from Home Advisor. He continued to make contact. Even after being bluntly told to leave us alone several times. I had to call and speak with Super visitor to make the employee leave us alone. In one day he contacted us 5 times. He was very pushy and when we told him to leave us alone he just continued talking, emailing, and calling.

I originally was put off by using Home Adviser as a source for leads because of the bad reviews, but the constant harassment from this employee set it in stone!

Thumbnail of user cynthiap1324
New York
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

So this happened just now, Sep 14,2022. I scheduled a 2-hour deep cleaning about a month ago with HomeAdvisor. The cleaner confirmed via text with me TWICE over the last weeks and got a text this AM to confirm I had an appointment (which I said yes.)

They then sent me a cancellation. I emailed them immediately and said they should be rescheduling me. What company wouldn't do that? They said they, 'need 48 hours to reschedule' (mind you, I had to ask?)

I was going to be a first-time customer. I'd be cautious. Some reviews are really positive but other sites show that they do this garbage Don't use HomeAdvisor for cleaning services!

Thumbnail of user michaelc4187
Oregon
1 review
0 helpful votes
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December 22nd, 2020
Verified purchase

After submitting my project on line, I got a call from a Home Advisor consultant within 2 weeks. Once we talked about the job, I started getting calls and messages that continued to come even after I signed a contract. I was surprised at how many companies called me when there are so many that are busy now with home projects.

Thumbnail of user rong316
New Jersey
1 review
1 helpful vote
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April 21st, 2020

Used them for 2 years, got 1 job. Most home owners were just seeing how much jobs would cost. One homeowner, 2 years ago +, had me give 7 different estimates on different ways to do the job. Drive by to this day nothing has been done. Waste of many hours of estimating plus the cost to HA.

Thumbnail of user jeremyc501
Texas
1 review
0 helpful votes
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January 20th, 2022
Verified purchase

This service is great at getting contractor lists quickly that you know are at least somewhat vetted. But the amount of follow-up emails is a bit much and many are repeats. In my case it was numerous emails about "the cost of fencing".

Thumbnail of user josha202
Montana
1 review
2 helpful votes
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July 21st, 2020

Home Advisor is easily the most corrupt online presence ever. The "leads" don't respond, and if they do, they were still on the home advisor site when you get it. They charge for leads that I didn't approve, and disputing the charges is a joke. They seem to have a script that ignores anything you are trying to say, if you can contact them. I let my account go to collections, and immediately set up a payment plan. Now I simply tell everyone to avoid them. They prey on contractors through unwitting home owners. Please, just search on the web for contractors. Anybody decent has a business listing and will return calls.

Thumbnail of user donc223
Colorado
1 review
1 helpful vote
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January 12th, 2019

You've seen the commercials on TV all your home improvement needs call HomeAdvisor any contractor anytime call and hundreds of ads but nowhere in the a does it tell the consume that when they click the button on HomeAdvisor for a contractor that it cost a contractor money. This is the reason why we get so many leads consumers looking for prices. The leads are unqualified

Thumbnail of user guys44
California
1 review
6 helpful votes
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May 9th, 2018

We used them because of their misleading commercials three times. Every time some fast-talking know-it-all showed up and proclaimed they could do the job for a certain fee which we agreed to pay. Every time the three different men did not complete the work correctly and charged MORE than they estimated. We did a lot of online research after being burned and are convinced the site is owned and operated by the workers who have every incentive to lie and claim that they are honest and perform to expectations. NO! Do not believe the BS. Thrice burned, now we've learned.

Thumbnail of user michaels8339
North Carolina
1 review
0 helpful votes
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March 27th, 2022
Verified purchase

Andy' guys were on time, polite and worked extremely hard. Probably the best experience I've ever had with a contractor. They did a beautiful job and cleaned up everything when they were done. I would highly recommend them to anyone considering a project.

Thumbnail of user johng1562
Michigan
1 review
4 helpful votes
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August 9th, 2019

The contractor they referred to us took our money and refused to finish the job. I could never offer a positive statement about hone advisor. They "promised" to resolve this problem. That was months ago.
Home advisor is extremely poor by any standard!

Thumbnail of user barbarac1619
Oklahoma
1 review
2 helpful votes
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March 25th, 2021

Will not use Home Advisor again. Negative experience. First worker had to leave halfway through the simple job for an "emergency". I think he oversold himself and didn't know what he was doing. Second worker was good and finished the job the next day. But working through the confusion and rescheduling by phone with Home Advisor was difficult. Did not like the app. Email notifications were contradictory or erroneous. I'd rather work directly with a local contractor to be sure I'm getting what I'm paying for.

Thumbnail of user dank36
HomeAdvisor -. – HomeAdvisor (Powered by Angi) Rep

Hi Barbara, Thank you for your feedback and we are very sorry for any frustration during your project. We would be happy to address your concerns. Please give us a call at 877-699-4736 or send your contact info to emailus@homeadvisor.com so we can reach out. -HASupport

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HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

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Marilyn M.
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