• HomeAdvisor (Powered by Angi)

HomeAdvisor (Powered by Angi)

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Overview

HomeAdvisor (Powered by Angi) has a rating of 2.6 stars from 8,500 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeAdvisor (Powered by Angi) most frequently mention customer service, credit card, and phone number problems. HomeAdvisor (Powered by Angi) ranks 7th among Home Improvement sites.

  • Service
    612
  • Value
    535
  • Shipping
    132
  • Returns
    171
  • Quality
    486
Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
385
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How would you rate HomeAdvisor (Powered by Angi)?
Top Positive Review

“Desert Mesa Pool Service review”

John and Robin S.
6/3/23

This was a significant investment for us, but one that was competitively offered. Mike and his crew were prompt, efficient, thorough, and completed the work in two days. The crew left our pool and surrounding landscape in good condition. I would recommend Desert Mesa Pools services to anyone needing pool deck repair.

Top Critical Review

“Do not use Angi leads. It's a scam.”

James W.
3/1/24

Angi's leads has been hands down THE WORST lead service that I have ever used. Do not, I repeat, do not use their services. It's a complete rip off. They will send you a "lead" and charge you no matter what comes from it.Even if the lead is bogus. They sent me a lead where the number was disconnected, asked them for a a refund on the bad lead and no, the refund was denied. Sent me another with the wrong number, doesn't matter, still charged me $189 for the lead with no refund. I also found out that they will send you and 2-3 other people the same lead and charge everyone for the lead no matter what. It's a scam. I called and asked to speak to a supervisor, and even the supervisors were like Yep we send you the number and you can charge to matter what. Doesn't even matter if they don't call you back. Angi makes money by ripping off hard working people. So surprised that they are still in business. I would give zero stars if they allowed me to..

Reviews (8,500)

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Reviews that mention popular keywords

home advisor (1808) customer service (361) credit card (155) phone number (121) quality work (46) future projects (31) right company (29) home projects (55) response time (31)
Thumbnail of user bobbiec53
Florida
1 review
0 helpful votes
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October 31st, 2020
Verified purchase

Excellent- Shady Oaks did a wonderful job- we were given professional service at a very reasonable cost- from start to finish, all of his team were courteous and considerate of our wants and needs. I would definitely recommend them and use them again for my next project.

Thumbnail of user richs211
North Carolina
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

I was able to get multiple quotes from recommended painters, they all were close in price. I picked the one with the highest review plus had a detailed list of the cost for each service provided. The painters were on time, finished early and cleaned up. T

Thumbnail of user ellens389
New York
1 review
0 helpful votes
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January 3rd, 2021
Verified purchase

From start to finish everything went perfectly. The only thing I would change is the onslaught of contractors still contacting me even though the job has been completed & Home Advisor was made aware of this, yet they still persisted in listing this as an open job?

Thumbnail of user kellyd1056
Florida
3 reviews
0 helpful votes
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August 14th, 2021
Verified purchase

I was pleasantly surprised to hear back from customer service after receiving some initial quotes, which I thought were too expensive. I was not going to move forward with the project. Customer service provided two additional contractors and one of them worked out extremely well for me.

Reason I chose this business:

Neighbor referral

Thumbnail of user pattic229
Texas
1 review
0 helpful votes
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August 13th, 2022
Verified purchase

Need to find a better way of contacting customers such as me. It was annoying with all the responses I got on my phone. I prefer to get an estimate price through Angie's app and then move forward with Angie on who to choose or go with.

Reason I chose this business:

Looking for trustworthy people that Home advisor thoroughly checked out. With that said, Home- Advisor liability team did their homework to advertise there companies they choose to list.

Thumbnail of user loud62
Florida
1 review
23 helpful votes
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September 24th, 2020

Frank is definitely a welcome find for our family. Both my husband and I are a bit more than seniors. With all the summer heat and humidity, the foliage and beds had gotten out of hand. Frank quoted us a fair fee that was accepted. He got to work, and I mean hard work, for over eight hours. He was clean, professional, and efficient. We will definitely have him back on a regular basis.

Thumbnail of user mariuszz2
Illinois
1 review
19 helpful votes
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December 14th, 2019

I am small business contractor. They called me to sign up. They set up second account without my knowledge and after 10 months all of the sudden they sent me an invoice for $15,000. I've been trying to call them many times nobody answers. Nobody cares and now they threaten me with credit bureau. I don't know what to do.

Everybody stay away from them as far as possible

Thumbnail of user ns211
South Carolina
1 review
5 helpful votes
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July 12th, 2020

This company has and will charge your account whenever they want. Any dispute will result with them saying no refund but they will "credit " your account. Leads are bogus and don't actually come from real clients. My company is receiving collections claims and we haven't done a single project from them since being signed up almost a year. Home advisors and Angie lists are second best scam ever.

Thumbnail of user markd2806
North Carolina
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

The Angie site referred several companies to me that could not fix my issue. They just wanted to sell me more gutter guards. But, a few other individuals were referred that had the skill set and desire to fix what I have. I certainly had more than one vendor to choose from. However, I felt like the price for the repair really exceeded the amount of time needed to remedy my problem. Since the job was costed over the phone, there was no way for that person to kNow what was needed. In any case, $360/hr is pretty steep.

Thumbnail of user caroleg130
North Carolina
1 review
0 helpful votes
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May 24th, 2021
Verified purchase

They had major issues finding my septic tank. Risers has not been placed originally. Jeff and Steve worked 4 hours to locate my pipe and dig a 6 ft trench to find the septic tank. Digging thru rock, concrete and bricks. And at no extra charge. Thank you so much for the great service.

Thumbnail of user davidt769
California
4 reviews
13 helpful votes
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July 12th, 2020

I receive spam emails several times a week from them or their affiliates. No way to block, either, because they switch up the email domains regularly, so it always comes from a different email. Every time I see this company's name come up, I'm reminded of their spam and will, therefore, never use them.

Thumbnail of user sylviam270
Georgia
1 review
0 helpful votes
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November 16th, 2020
Verified purchase

The guys got to my home 20 minutes early. It look longer than expected. They arrived on November 14 and didn't finish til November 16. The machine they originally had stopped working. The next day they got a new one, but had to leave to find out why the pressure was so low. I don't blame them. These were unforeseen events. I would recommend them highly.

Thumbnail of user lorim1147
California
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

The process was easy. I entered our project needs in an online form and received two screened "matches" almost immediately so that I could check them out further if desired. Both screened companies reached out within the hour, and I ultimately hired one to complete my project that same day. We were very happy with the process and would use HomeAdvisor again for future contractor needs.

Thumbnail of user nickm356
North Carolina
1 review
11 helpful votes
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August 23rd, 2019

Never signed up for this, I dont know how they got my phone number and the thought that I would be in need of some type home repair. I get calls constantly for an Indian call box and apparently they do no understand the meaning of "taking me off their call list". Extremely frustrating.

Thumbnail of user lesliel282
California
2 reviews
0 helpful votes
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October 21st, 2020
Verified purchase

During my original move, I injured my back. I still had tons of unpacking, moving furniture, etc left to do. My own search was not successful so I called Home Advisor. I have a membership with them and have used them, very successfully, for other projects. I reached Valerie, explained my dilemma and she referred me to King Kahn moving. They were the perfect company to help me complete my move in. Professional, efficient and extremely hard-working. I could not be more pleased.

Thumbnail of user billn282
Florida
1 review
0 helpful votes
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December 21st, 2020
Verified purchase

Move from NJ to Fl with top notch movers. They did an excellent job with packing, delivery. They are courteous and professional moving company that handled our furniture with care. Highly recommend them.

Thumbnail of user jeffb2557
Georgia
1 review
0 helpful votes
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May 22nd, 2023

Bill gave me a call when he was on the way. Had everything needed to complete the project. Only took an hour of so to make sure everything was working properly. Veteran owned company!l Highly recommend this company

Service
Value
Quality
Thumbnail of user margareta621
Georgia
1 review
0 helpful votes
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June 7th, 2021
Verified purchase

Offers to bid on my job were opened. Lots of responses. Liked Monica on phone. Trusted her upon meeting her. Other responses were possibilities but knew she would do a great job when I discussed it with Monica. Hired her 2 days later after other bids. Could not have hired better worker. Thanks for putting us together.

Thumbnail of user pamelaw917
Utah
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

We had three major line brakes in our sprinkler system along with some extremely outdated sprinkler heads. They found some additional potentially hazardous problems which they corrected, as well. Their work was excellent, their customer service is fabulous.

Thumbnail of user stevew1372
Colorado
1 review
0 helpful votes
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February 8th, 2021
Verified purchase

HomeAdvisor has been always helpful offering me with enough contractors, I can compare their experience, workmanship and price, narrow down the best contractor to finish my project. I find it a very good choice to work with HomeAdvisor.

Thumbnail of user aneaj1
Georgia
1 review
4 helpful votes
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March 29th, 2019

They basically try and fast talk you into signing up with them. Glad I went my instincts and disconnected that call. That's when she started sending multiple text begging me to sign up, turning on me when I refused saying, "you cam to us for help and I'm just trying to help you." A bunch of lies cooking in a pot of bologna!

Thumbnail of user ronw172
California
1 review
3 helpful votes
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August 8th, 2018

Signed up for $288.00 several days ago. My leads were supposed to be for a 10 mi. Radius around my zip code. First lead was 60 mi. Away. Out of the 4 emails I got while they were trying to get my business, after 3 days not one can help me now that they have the money. And even worse, somehow the day after I signed up with them I started getting BOMBARDED with email spam trying to hook me into other things. Terrible Business!

Thumbnail of user robinr177
California
1 review
4 helpful votes
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August 17th, 2018

I looked on the Website at HA and never used any of the services offered by their contractors for an air conditioning job. Since I simply looked on that site I have received at least 12 phone calls from contractors, none of whom I ever contacted myself. My privacy has been compromised. I would never hire a contractor who made a cold call to me. I want to be the person who initiates contact. I will never use their services again.
I no longer have an account with them, so there is no account number.

Thumbnail of user jamesp2584
Tennessee
2 reviews
0 helpful votes
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January 11th, 2021
Verified purchase

Home advisor will get people to call you, set an appointment and never show up. They're a waste of time. You think you're getting a professional, but not always! Because they don't check out the people they recommend!

Thumbnail of user dank36
HomeAdvisor -. – HomeAdvisor (Powered by Angi) Rep

Hi James, Thank you for sharing your feedback with us. We’re sorry to hear about your experience, we encourage our pros to call as quickly as possible. You are always welcome to submit another service request at http://www.homeadvisor.com/ or browse pros in your area at http://www.homeadvisor.com/c.html. If you would like to speak with a rep, please send your contact info to emailus@homeadvisor.com and we will reach out. –HASupport

Thumbnail of user lindab2493
Florida
1 review
0 helpful votes
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December 4th, 2020
Verified purchase

My experience with Home Advisors is great! I never have to worry about the businesses I hire, they do the preliminary search and background check for me. We always want to find a reliable, responsible and trustworthy business.

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From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

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Thumbnail of user marilynm450
Marilyn M.
Customer Support

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