• HomeAdvisor (Powered by Angi)

HomeAdvisor (Powered by Angi)

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Overview

HomeAdvisor (Powered by Angi) has a rating of 2.6 stars from 8,500 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeAdvisor (Powered by Angi) most frequently mention customer service, credit card, and phone number problems. HomeAdvisor (Powered by Angi) ranks 7th among Home Improvement sites.

  • Service
    612
  • Value
    535
  • Shipping
    132
  • Returns
    171
  • Quality
    486
Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
385
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How would you rate HomeAdvisor (Powered by Angi)?
Top Positive Review

“Desert Mesa Pool Service review”

John and Robin S.
6/3/23

This was a significant investment for us, but one that was competitively offered. Mike and his crew were prompt, efficient, thorough, and completed the work in two days. The crew left our pool and surrounding landscape in good condition. I would recommend Desert Mesa Pools services to anyone needing pool deck repair.

Top Critical Review

“Do not use Angi leads. It's a scam.”

James W.
3/1/24

Angi's leads has been hands down THE WORST lead service that I have ever used. Do not, I repeat, do not use their services. It's a complete rip off. They will send you a "lead" and charge you no matter what comes from it.Even if the lead is bogus. They sent me a lead where the number was disconnected, asked them for a a refund on the bad lead and no, the refund was denied. Sent me another with the wrong number, doesn't matter, still charged me $189 for the lead with no refund. I also found out that they will send you and 2-3 other people the same lead and charge everyone for the lead no matter what. It's a scam. I called and asked to speak to a supervisor, and even the supervisors were like Yep we send you the number and you can charge to matter what. Doesn't even matter if they don't call you back. Angi makes money by ripping off hard working people. So surprised that they are still in business. I would give zero stars if they allowed me to..

Reviews (8,500)

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Reviews that mention popular keywords

home advisor (1808) customer service (361) credit card (155) phone number (121) quality work (46) future projects (31) right company (29) home projects (55) response time (31)
Thumbnail of user marim188
Oklahoma
1 review
3 helpful votes
  • Send Message
April 25th, 2020

Home advisor sends leads and even though you may call them instantly the would be potential customer already had a company take care of it before you even receive the lead. You still have to pay for the lead. Other times they also give out prices without ever visiting the customers home. So the potential customer already has an unrealistic price in mind diminishing your chances of selling an already bottom priced job.

Thumbnail of user davidm4767
California
1 review
0 helpful votes
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January 22nd, 2021
Verified purchase

Valencia and her Team are excellent! They are fast, professional and efficient. As the General Manager of a large auto dealership in San Diego I know quality workmanship and appreciate great customer service. That is the way Valencia does it in our home-at very reasonable rates!

Thumbnail of user michaelv795
Pennsylvania
1 review
0 helpful votes
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November 30th, 2020
Verified purchase

I've hired two contractors this fall which were recommended by HomeAdvisor. I have been pleasantly surprised to discover they both provided quality workmanship. Both jobs were completed to my great satisfaction for an extremely reasonable fee. I will absolutely use HomeAdvisor for all of my home project needs which I am unqualified to perform. I highly recommend anyone who owns a home do the same!

Service
Value
Quality
Thumbnail of user stanleyi21
Colorado
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase

I don't like having multiple potential contractor calling or emailing me. What I would like to see is a list of the potential contractors with their phone numbers, number of people working for them, references and whether they are insured and vetted.

Thumbnail of user lyndah153
New York
2 reviews
0 helpful votes
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January 27th, 2021
Verified purchase

As above. I was pleased with my stone contractor,
But the fencing one left a lot to be desired. Home
Advisor should make a web site a requirement of
Registering with the service, so that you can see
Pictures of their work.

Thumbnail of user helmutl1
Delaware
2 reviews
1 helpful vote
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July 13th, 2019

Needed a Locksmith for our utility room door on our outside patio. The one listing was for "Christopher's Lock and Key". Called and left a message. Chris called back very quickly and arranged to come out. He was here at 9 AM, and had it fixed within 15 minutes. We would recommend him to anyone who needs good service, and a very nice person also.

Thumbnail of user garyf478
Illinois
2 reviews
0 helpful votes
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April 21st, 2021
Verified purchase

When we decided to have the work done we searched Angie's List as we are members there and the the referrals came back quickly from Home Advisor as I believe they have now merged. There were several options available, and the one that called us back first provided a good estimate over the phone based on what I explained. He was able to come out the next day can confirm his estimate and provide additional suggestions so we decided to give him the job.

Thumbnail of user christinek578
Washington
1 review
0 helpful votes
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January 10th, 2021
Verified purchase

I put in a search request to Home Advisor while also searching on my own for appliance removal. I went with the Home Advisor recommendation because the person who called sounded reliable, careful and ready. The referred service team followed through well.

Thumbnail of user javierc228
Florida
3 reviews
2 helpful votes
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May 25th, 2022

I have my company in Miami Florida and the truth is I have a bad experience with Angy. They send you the approximate monthly expenses that one proposes in just one week and 97% of the leads are wrong numbers or clients who have already completed the project. They never give you credit and it's always a lie. For a supervisor to call you back, it takes almost two weeks when the term has already expired. You spend $800 a month on ads and at the end of the day it's garbage

Service
Value
Shipping
Returns
Quality
Thumbnail of user bonitar22
Minnesota
1 review
0 helpful votes
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June 7th, 2021
Verified purchase

Excellent, Chris was extremely knowledgeable and a master of his trade. I enjoy working with a person who pays attention to detail. He educates his clients regarding maintenance issues that will affect the longevity of the New Door and Tension spring system. The receiver N transmitter color coded eyes and how to adjust.

Reason I chose this business:

To factor bids and cost

Thumbnail of user semia1
New Jersey
1 review
7 helpful votes
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January 14th, 2018

What? They charge us $347.00 up front while they are charging other $288 and $300 sign up cost now they are looking for another $155 and I did not even talk to 1/3 of the leads they sent no one answers the phone or not answers at all. I don't trust this. I have been had... Boy I hope not but it looks like it... Hmm. (NEW) to Home Advisor. I want my money Back.

Thumbnail of user dank36
HomeAdvisor -. – HomeAdvisor (Powered by Angi) Rep

Hi Semi, We're sorry to hear about your concerns. Membership fees can vary depending on special offers. We're always happy to answer any questions you have and help you set yourself up for success with our service. Feel free to call Customer Care at 877-947-3639 or send your contact info to emailus@homeadvisor.com and a rep will reach out to assist you. -HASupport

Thumbnail of user tammyc170
Texas
1 review
1 helpful vote
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January 12th, 2019

Home Advisor is unreasonable and unwilling to resolve issues. I have tried to cancel several times within the year and they will not. I have had a very tragic year with family losses and then I fell and broke my arm so I could not work. They will put your leads on hold and if you forget to call back they start charging g for leads that you do t even authorize they will also offer 5 free leads. My company was then charged for the leads, which is apparently the scam Home Advisor runs. When you
Dispute the charges, the organization refuses to refund them. They hit me $700.00 + in unauthorized charges. However my credit card was compromised and they cannot charge the card on file but now they are threatening me for collections.
I have not even gotten any of theses leads because I closed the business after I broke my arm. Look at all the reviews please beware.

Thumbnail of user stevens585
Connecticut
1 review
5 helpful votes
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April 3rd, 2019

They bill you for fake, useless, inaccurate leads. They rarely allow credits. They will bilk you for whatever they can get from you. Lets also mention all the scammers that contact you, you will receive at least 5 or 10 scam text messages a week that come from this site, you will learn how to identify them just by content.
There are a number of more proficient ways to obtain clients, avoid this rip off!

Thumbnail of user chuckk72
Iowa
1 review
2 helpful votes
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July 22nd, 2020

Rep called me to get us on board with HomeAdvisor. I told him what kind of remodeling we do and he said perfect and hung up on me. Nice. Used HomeAdvisor a couple years ago, Never again! It seems they only care about your money and how to soak it out of you.

Thumbnail of user scottc27
Arizona
1 review
4 helpful votes
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April 26th, 2013

I signed up for Home Advisor formerly Service magic and found out why they had to change their name. The 5 leads they sent me over 3 days were a complete joke they charged me $100 on top of the money I lost in time, gas, employee pay, and aggravation. I would never give them another dime if they gave me 1000 of their B. S. leads. I wish I could give them 0 stars...

Thumbnail of user scotp9
Florida
1 review
8 helpful votes
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January 24th, 2019

Cancelled my account with them in April 2018 after 3 months of being with them, they promise the world & you get nothing!
All false leads, the only ones making money is homeadvisor, now they have just renewed my membership when it was cancelled, have contacted them & no refund, bloody rip off & joke.
Stay away, they should be locked up!

Thumbnail of user annk134
South Carolina
1 review
0 helpful votes
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February 26th, 2019

This company worked out really well for us. Don was very thorough when painting our bathroom. He was punctual and completed the job within a great time even working on Saturday to get the job done in two days. He provided excellent service with a clean paint job, repair of plaster problem and cleaned up the area. He was very pleasant and we plan to hire him for future jobs.

Thumbnail of user aidan5
New York
1 review
0 helpful votes
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November 12th, 2020
Verified purchase

I have used HomeAdvisor three times now. It has become my go to for home repair. Old houses need lots of upkeep and each time they have recommended someone I have been extremely happy with the outcome. I am not obligated to use their people but they have been great. After each service request HomeAdvisor checks to make sure I have received quality service and if I have a problem they provide a way for me to let them know right away. HomeAdvisor has become my Uncle Joe every time I needed a service I would reach out to him because he had a friend who either was in the trade or knew someone who was.

Thumbnail of user nancyw529
Georgia
1 review
5 helpful votes
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January 9th, 2020

I logged onto Home Advisor 6 days ago. I requested a quote for my gutters to be cleaned. I clearly stated what I wanted, the size, and height of my house. I have received 37 calls in the past 6 days from various "gutter" businesses. Some of the calls are repeated calls from a business. I actually thought I would get a price estimate on the site or by email. I do understand they may have to look at the house and gutters before giving me an exact price. But I had no idea that I would be getting 37 calls in 6 days. Some of them let messages that said something similar to "call us back to set up an inspection." I do not want in inspection! I just want my gutters cleaned! This is ridiculous. I even deleted my profile on Home Advisor, but I know these people now have my phone number so they can continue to call.

Thumbnail of user jackiem364
New York
1 review
0 helpful votes
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October 23rd, 2020
Verified purchase

I have used home advisor twice for finding help for my Mom, I am out of state and it is nice to have a service that guides you in areas you don't live. We hired a handyman and a cleaning company both did an outstanding job. They were on time, very pleasant and did great work.

Thumbnail of user calb38
California
1 review
5 helpful votes
  • Send Message
May 17th, 2019

Signed up for home advisor and was happy to pay the annual feel for
Leads but then started getting other charges. Call in about these other
Charges and they're for the leads they send you.
I got 2 leads totalling $245 and when i called I talked to same person telling me he never requested services. In my opinion they paid people to act like customer.
They also get scam. Is sad that company like this can

Thumbnail of user kalynnb2
Tennessee
1 review
0 helpful votes
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May 7th, 2021
Verified purchase

Got 2 great recommendations and hired one, but HomeAdvisor is worse than an overbearing mother. Frequent emails and phone calls to see if I got help or was satisfied... I get it, they need feedback, but do they really need to be down your throat about it. I'm doing your survey- now please leave me alone.

Thumbnail of user dank36
HomeAdvisor -. – HomeAdvisor (Powered by Angi) Rep

Hi Kalynn, Thank you for sharing your feedback. We sincerely apologize any frustration our communication caused. We wanted to make sure you were happy with your Pro or help connect you to one that was a better fit. We would be happy to add you to our Do Not Call list and update your contact preferences at any time. You can give us a call at 877-699-4736 or please send your contact info to emailus@homeadvisor.com so we can reach out. -HASupport

Thumbnail of user carolb57
California
7 reviews
10 helpful votes
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June 14th, 2018

Tried this site to help find a company to do a bathroom remodel. I had 3 companies come and and picked one. The job was done with such poor quality I'm not sure how HomeAdvisor decides who to send. I thought they had some way for determining quality. But they don't and they don't get involved once the job starts. On my next project I used friends and family word of mouth and had much better results.

Thumbnail of user mickeyc32
Florida
1 review
10 helpful votes
  • Send Message
September 22nd, 2020

September 22,2020 we contracted with Lake Erie Roof... what I can tell you is they set up an appointment to investigate my roof repair job. Jeff was on time for appointment and did a detailed investigation and provided a fair price for the job. Next a team of three professionals arrived and worked diligently to make repairs and complete the job. The Team members were Neat and did a perfect repair to wood and replacing a number of tiles. Lake Erie Roofing is extremely professional. I will always contract with them. They are a five star agent.

Thumbnail of user bobbyee2
Pennsylvania
2 reviews
0 helpful votes
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January 31st, 2022

This company and Mr Hull did a great job on the black mold in the basement. They worked efficiently, keeping me informed all the way. They made me feel comfortable the whole time. If you have a problem with mold they should be your only choice.

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HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

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