• HomeAdvisor (Powered by Angi)

HomeAdvisor (Powered by Angi)

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Overview

HomeAdvisor (Powered by Angi) has a rating of 2.6 stars from 8,500 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeAdvisor (Powered by Angi) most frequently mention customer service, credit card, and phone number problems. HomeAdvisor (Powered by Angi) ranks 7th among Home Improvement sites.

  • Service
    612
  • Value
    535
  • Shipping
    132
  • Returns
    171
  • Quality
    486

This company does not typically respond to reviews

Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
385
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How would you rate HomeAdvisor (Powered by Angi)?
Top Positive Review

“Desert Mesa Pool Service review”

John and Robin S.
6/3/23

This was a significant investment for us, but one that was competitively offered. Mike and his crew were prompt, efficient, thorough, and completed the work in two days. The crew left our pool and surrounding landscape in good condition. I would recommend Desert Mesa Pools services to anyone needing pool deck repair.

Top Critical Review

“Do not use Angi leads. It's a scam.”

James W.
3/1/24

Angi's leads has been hands down THE WORST lead service that I have ever used. Do not, I repeat, do not use their services. It's a complete rip off. They will send you a "lead" and charge you no matter what comes from it.Even if the lead is bogus. They sent me a lead where the number was disconnected, asked them for a a refund on the bad lead and no, the refund was denied. Sent me another with the wrong number, doesn't matter, still charged me $189 for the lead with no refund. I also found out that they will send you and 2-3 other people the same lead and charge everyone for the lead no matter what. It's a scam. I called and asked to speak to a supervisor, and even the supervisors were like Yep we send you the number and you can charge to matter what. Doesn't even matter if they don't call you back. Angi makes money by ripping off hard working people. So surprised that they are still in business. I would give zero stars if they allowed me to..

Reviews (8,500)

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Reviews that mention popular keywords

home advisor (1808) customer service (361) credit card (155) phone number (121) quality work (46) future projects (31) right company (29) home projects (55) response time (31)
Thumbnail of user bevc72
New York
3 reviews
0 helpful votes
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May 13th, 2022

If you need an Electrician, I strongly suggest you get in touch with Krueger Electric. He is located in Queensbury, NY. Jonathan was very prompt and did not take even one break! He fixed my Casablanca ceiling fan in just minutes, while others suggested I just throw the fan away! In less than five hours, he fixed that fan; installed an on/off boiler switch; installed light for the garage attic; installed light switch for basement. Very friendly; kept it neat; very professional.

Service
Value
Quality
Thumbnail of user ronaldw387
Florida
1 review
15 helpful votes
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January 8th, 2020

Just sod was recommended to me to replace my lawn. They did a terrible job and left the biggest mess on my street you would ever see. They charged me for 2000 square feet. When i measured it later i came up with 1700 square feet. If you want to ripped off call home advisor.

Thumbnail of user bradw187
California
1 review
6 helpful votes
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February 20th, 2020

I dont know why a company like this could stay in business they give fake leads then charge you when you dont even respond to them if any lawyers are reading this there should be a class action lawsuit against them

Thumbnail of user williamv401
Mississippi
1 review
0 helpful votes
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December 23rd, 2020
Verified purchase

Quick response. Immediate email followed by phone call. Consistent follow up. Good list of candidates were provided. Candidates all contacted me either br email, phone call or both. I felt like I had numerous qualified contractors to choose from. Very Satisfied.

Thumbnail of user paulm2270
Washington
1 review
0 helpful votes
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December 16th, 2020
Verified purchase

The company people were professional. They actually called and asked if they could come a day early which was agreeable to us. They did the work to our complete satisfaction. In the future we will more than likely use them again.

Thumbnail of user maryd2284
Massachusetts
1 review
0 helpful votes
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November 2nd, 2021
Verified purchase

My husband &I had a similar project done about 5 years ago, but we were very dissatisfied with the work. The plumber was one we hired through Angie, but he installed the faucet backwards (hot & cold) and left us with terrible water pressure. Michael installed the new faucet perfectly and was able to take care of the water pressure. I would definitely use him again.

Thumbnail of user samg273
Colorado
1 review
4 helpful votes
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May 6th, 2020

I am a contractor and they just will not leave me alone I know this company is a scam and any home owner with the ability to connect with Home Advisor can find local contractors on their own. I tell them I am not interested and stop calling me they stop for a month or two then start up again. They bombard my email with so called potential leads people who are looking for the Cheapest contractor regardless of ability I am not that contractor.
So contractors and trades stay away from this scam.

Thumbnail of user alanb660
Tennessee
2 reviews
0 helpful votes
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November 3rd, 2020
Verified purchase

Surprised how quickly it worked in about 4 hours I had my 5 bids set up for appointments for the next week, and this was on a Sunday. Chose the contractor the following Friday they did the install 1 week later.

Thumbnail of user dougs596
Florida
1 review
0 helpful votes
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January 31st, 2021
Verified purchase

Derek did an absolutely great job in his welding services for my project. His high level of both customer service and quality work far exceeded my expectations. He paid very close attention to detail, and made sure that I was happy with the services performed. I could not have asked for more from him. I would recommend Derek to anyone who is in need of welding services. Thank you for a great job.

Thumbnail of user richardr1192
Texas
1 review
4 helpful votes
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February 24th, 2020

Small business owners beware of HomeAdvisor.

This firm is a scam. The contractor pays for leads that the client either doesn't exist or fails to respond to the return a call. There customer service is a joke, not open during weekends. Try to find a person in corporate to discuss your issues with is almost impossible. The company has been sued because they treat their contractors terribly. The company is owned by the same folks that own Angie's list, so they pass leads to HomeAdvisor that the Angie's list gets first crack at, then they distribute the same lead to 4 different contractors.

I am thinking about finding an attorney or taking them to court locally. They have already lost a class action suit and if there is an attorney that would like to take this on I would be delighted to speak with them.

Thumbnail of user gamald
New Jersey
1 review
11 helpful votes
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May 18th, 2020

Do not waste your time because you will have fixed price for the job. My order was to paint my Apartment and they said it will cost you 2 days = 16 hours so it little over $850. However if pro need to come back he will have to charge you more.
Also be very specific about job details, also they cancelled and never showed up 3 times. It is total waste of time and energy. Garbage
Pro could Milking it for 2 more days and I have to pay double... forget it.

Thumbnail of user alistairh10
Washington
1 review
0 helpful votes
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August 18th, 2021
Verified purchase

This whole process has been stressful and unpleasant. I booked a month ahead of time, and never got confirmation that someone had taken on the job. Even then, that was at the last minute. I have a very narrow window of when this job can be done, so it just added a ton of stress to me. The overall experience was not good.

Thumbnail of user adelaf2
New York
1 review
0 helpful votes
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December 9th, 2020
Verified purchase

I own two houses and hired many workers for years. From now on I got the experience of hiring thru Home Advisor. It was incredible help. They supported me 100% and promise myself that ONLY will order jobs recommended by Home Advisor

Thumbnail of user patriciaw1087
Florida
1 review
0 helpful votes
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January 29th, 2021
Verified purchase

Went to website for Home Advisor for a small project. I needed for repairs to cabinet that had water damage. I completed questionnaire regarding project and had 3 Pros named that could have interest in project. Was contacted that evening by 1 Pro and spoke to him next day, provided pictures of repair agreed on price and time. Project completed very satisfactory.
Experience with Home Advisor was great they followed up all along the way. And called when project was completed. Saved me a lot of time searching around for someone

Thumbnail of user adriennel78
Illinois
3 reviews
0 helpful votes
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May 13th, 2021
Verified purchase
• Updated review

So far, in both instances I consulted home Advisor to locate home repair specialists, it has worked out very well. In both instances, the contractor's we hired met & even exceeded our expectations with regard to price, professionalism & precision in executing each project. Home Advisor definitely saved us money, time & stress over finding quality contractors we might not otherwise have found.

Reason I chose this business:

We had an initial experience with them that went very well & decided to return for the next project.

Home Advisor ROCKS!
May 1st, 2021
Verified purchase
• Previous review

Home Advisor provided a 1 stop shop for us to gather potential prospects for the yard work we wanted to have done. I recommend them highly because it was a time saving resource.

Thumbnail of user richardl1923
Washington
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

There were many contacts very quickly after posting the issue. I replied to all in order of response. Any that were not local or could not accept a return call due to being an out of state call center I excluded.
I went with the most personable and schedule friendly contractor 1st and scheduled 2 others for later. After meeting with my 1st choice I called the others to cancel as the work was completed.

Thumbnail of user briand958
Illinois
1 review
1 helpful vote
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October 26th, 2020

I had a small paint job so I thought I would use their flat price service. The job was a disaster - the painters left an absolute mess, messed up the paint on walls they weren't painting that I have to have them repainted, and damaged my floors. Homeadvisor's response was talk to your insurance company. Unbelievable!

You have no idea who you are getting (clearly they don't vet their contractors well) so do not use!

Thumbnail of user carolr1141
Pennsylvania
1 review
0 helpful votes
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July 24th, 2021

I contacted home advisor for small handyman projects. They matched me with a pro and gave me assorted days and times available as well as took my credit card information. I chose a date and time that worked but when that day arrived, no one showed.
Called customer service and they told me I was rescheduled for another day and time over a week later. I received no notice or even was consulted to see if the future day and time worked. Poorly communicated. Won't be using Home Advisors again.

Thumbnail of user pierp6
California
1 review
0 helpful votes
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July 13th, 2021

If you are proud of what you offer, then DO NOT sign up for these scammers. They will take your social and act like they're the best people ever until you sign up. The moment they have your social security and agreement you're basically done. You'll pay thousands of dollars and no work will come from there. Stay true to your self, be honest and promote ethics! PEACE

Tip for consumers:
SINPLY DO NOT SIGN UP!!

Products used:
Pay per lead

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynthias887
Pennsylvania
2 reviews
0 helpful votes
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October 31st, 2020
Verified purchase

But experience was good and I was provided several companies as an option for hiring for the job that we needed to have on our property. What's good about this service is that you get to this criteria about a small Job large job a removal or just basic cleanup or heavy duty pruning on larger trees that you can't reach on your own. Not everyone can climb a tree or has equipment when the job gets bigger then they plan for. It's great to be able to go online and get a service to help you narrow down all the possibilities.

Thumbnail of user selenat42
Indiana
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

Get it done with a confident professional at affordable pocket money. He was on time and ready to work. Quick in and out. Ceiling fan replaced and bathroom sink repaired and upgraded. All was perfect and looks beautiful. He is a keeper I will call for future needs.

Thumbnail of user christ7303
North Carolina
1 review
3 helpful votes
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September 3rd, 2017

I was told I would not be charged for leads unless I won a job. After the initial join fee I was then charged nearly $200 in lead fees! Non refundable. Such B. S. they charge you despite sending the leads to other people as well. Dishonest company.

Thumbnail of user williamw1631
North Carolina
2 reviews
1 helpful vote
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October 5th, 2020

Worthless company Will steal your money and not refund anything not even sticking to the their own refund policies. Too many customer service reps with a personal opinion which has no business in the business field Just do yourself a favor and find any other way to advertise

Thumbnail of user danielv600
North Carolina
1 review
0 helpful votes
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June 25th, 2021

I've used HomeAdvisor in the past, and have been generally satisfied with the service, but recently I had a cracked sprinkler head that needed replaced. I was not happy with the results. I got a call, and the woman said they could fix it for $450. I was so offended that I just hung up, and proceeded to look at some DIY videos on replacing a sprinkler head. I was shocked to find out that the part I needed cost $4.50. Long story short, I went to Home Depot and bought the part, and replaced the broken head in less than 10 minutes.
I did get a HomeAdvisor email later stating that a company could do the job starting at $170, which is a lot better than $450, but still, we're talking a 10 minute job, so my advise is to check into DIY first, and at least get some knowledge about what the job entails before jumping into having these companies call you.

Thumbnail of user alanm657
California
1 review
0 helpful votes
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February 27th, 2021
Verified purchase

My first time to use this service so part of the problem may have been my lack of knowledge and with rainy weather figured in I felt a lot of pressure to get something done. One company had their estimator out to our house within an hour of my signing in, but they never provided a written bid or photos of the job... texted the rep a couple of times but he never followed up or came by again. Several other companies on the list never called or made contact so we ended up with one contact and one bid. The crew of two arrived at 9:30 and left at 3 minus a lunch break and it cost us $3600 which included about 12 tile replacements. Even with the estimators time and office staff's time it seems like a lot of money for the time involved... did a great job!

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HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

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Marilyn M.
Customer Support
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