• HomeAdvisor (Powered by Angi)

HomeAdvisor (Powered by Angi)

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Overview

HomeAdvisor (Powered by Angi) has a rating of 2.6 stars from 8,500 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeAdvisor (Powered by Angi) most frequently mention customer service, credit card, and phone number problems. HomeAdvisor (Powered by Angi) ranks 14th among Home Improvement sites.

  • Service
    612
  • Value
    535
  • Shipping
    132
  • Returns
    171
  • Quality
    486

This company does not typically respond to reviews

Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
385
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How would you rate HomeAdvisor (Powered by Angi)?
Top Positive Review

“Desert Mesa Pool Service review”

John and Robin S.
6/3/23

This was a significant investment for us, but one that was competitively offered. Mike and his crew were prompt, efficient, thorough, and completed the work in two days. The crew left our pool and surrounding landscape in good condition. I would recommend Desert Mesa Pools services to anyone needing pool deck repair.

Top Critical Review

“Do not use Angi leads. It's a scam.”

James W.
3/1/24

Angi's leads has been hands down THE WORST lead service that I have ever used. Do not, I repeat, do not use their services. It's a complete rip off. They will send you a "lead" and charge you no matter what comes from it.Even if the lead is bogus. They sent me a lead where the number was disconnected, asked them for a a refund on the bad lead and no, the refund was denied. Sent me another with the wrong number, doesn't matter, still charged me $189 for the lead with no refund. I also found out that they will send you and 2-3 other people the same lead and charge everyone for the lead no matter what. It's a scam. I called and asked to speak to a supervisor, and even the supervisors were like Yep we send you the number and you can charge to matter what. Doesn't even matter if they don't call you back. Angi makes money by ripping off hard working people. So surprised that they are still in business. I would give zero stars if they allowed me to..

Reviews (8,500)

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Reviews that mention popular keywords

home advisor (1808) customer service (361) credit card (155) phone number (121) quality work (46) future projects (31) right company (29) home projects (55) response time (31)
Thumbnail of user joana181
Vermont
1 review
5 helpful votes
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June 29th, 2020

I am Joan Ames, a single person, living in an old house which I called home advisor, putting my complete confidence in them. There are at least four different problems the job they did. 1) the skeleton key doesn't work on outside of door. 2) the quarter round on inside of window is not there. 3) the weather stripping is missing they took of to repair and paint, but didn't replace. 4) the leaded glass window isnt correctly completed repaired.

Thumbnail of user karens2006
Alabama
1 review
0 helpful votes
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November 19th, 2020
Verified purchase

Had a great experience with Amy settler that helped clean my aunts house during the holidays when my aunt was not doing well. She even went above cleaning by helping her with putting away her groceries. We couldn't be happier and thankful for her.

Thumbnail of user seand302
Florida
1 review
0 helpful votes
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November 18th, 2020
Verified purchase

Recently, HomeAdvisor has given me better leafs than the two other similar services that I regularly use. As both a homeowner and landlord, having access to these kinds of services is definitely a benefit when my neighbors are not able to recommend repair services.

Thumbnail of user tomb1027
New Hampshire
1 review
2 helpful votes
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May 31st, 2020

Contacted Home Advisor for help on a clothes dryer. Was told Ii would get 4 replies. Got one. When called the Quote price was increased and for two hours of work with no guarantee the dryer would be repaired in that time. When pressed they said thequotet only covered labor as all parts were extra. So much for fixed price. This service is a scam. Don't waste your time.

Thumbnail of user diannec246
Kansas
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Home Advisor Powered by Angi is more complicated than Home Advisor was. There are more steps and I'm not sure what step of the process I'm in at any given time. I got multiple emails about booking my project after I had chosen a vendor (who responded very quickly, and the work was completed. I don't like getting an estimate on the job without speaking with anyone. It's too easy for something to be lost in the process.

Thumbnail of user chipp1
Pennsylvania
3 reviews
2 helpful votes
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December 11th, 2020

Here's my awful experience.
- I booked a handyman to install a couple of bathroom sink faucets three days in advance. He cancelled two hours before the booking time and the best HomeAdvisor could do initially is send someone else out 4 days later.
- After 45 minutes on the phone with customer service, they booked another handyman for Monday. As it turned out, the fellow that showed up admitted that he really didn't know much about plumbing and was not able to complete the job.
- They then recommended a plumbing company who showed up on Wednesday and they wanted $1100 to do the job or $400 an hour!
I live in suburban Philadelphia, not New York City, so the location is not a cost factor.

Thumbnail of user timj197
Massachusetts
1 review
8 helpful votes
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December 9th, 2019

Adam Corolla should drop this company like a hot cake. He is the spokesman for an organization that has essentially established a sales and marketing machine designed specifically to rape the everyday hardworking contractor. I used the service sparingly. More time was spent fighting with their agents then benefitting from any of the "services" that they provide. I bailed when their app released a string of old leads that I could not follow up on -essentially they stole 500.00 from me. Bottom line: the "leads" are not qualified; the leads are expensive; lead flow management is a game and you are guaranteed the loser; your phone will be spammed by their marketing texts; their agents are adversaries not customer service reps; you will not get your money back... ever... they made that very clear the last time I spoke with them on the phone. Also, they own Angie's list now so avoid that service as well.

Thumbnail of user carolynf685
New York
1 review
0 helpful votes
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September 4th, 2023

Angi/ Home Advisor is a paid service so my review about them is below:
I am not as impressed with the options and responsiveness of all of the trade contacts. This project was related to electrical work, and I did get several responses. Other projects I have tried to price out in the past have fallen on deaf ears. No good responses or no-shows, or failure to follow up by the contractors.
A previous contractor I hired for some basic plumbing, work was sloppy and not thorough. Your responses are going to be all across-the-board from very poor and experienced, all the way to large companies.
I don't find the "estimated quote cost for a job to be accurate at all. My budgeting was based on that feature, which was 50% lower than the actual cost of getting the work done.

Products used:
Basic electrical labor and parts.

Thumbnail of user dianae75
Kentucky
1 review
7 helpful votes
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February 10th, 2020

We hired a contractor for our kitchen through Home Advisor, They did shoddy work and didn't finish,
The tiles are uneven, poorly cut and some are falling off the wall. The cabinets were supposed to be custom but were actually stock cabinets from China. The workers didn't clean up as promised and didn't cover the floors or countertops while they worked. Now I will either finish and make repairs myself or pay someone else because after the contractor promised to return he hasn't. I paid him in good faith. He seemed concerned and actually said the salesman makes promises they can't keep. So, don't hire Integrated Design. I guess it is buyer beware.

Thumbnail of user rebeccal526
Georgia
1 review
0 helpful votes
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October 24th, 2020
Verified purchase

When the pro I normally use was not available, I used Home Advisor to find another. It was an emergency project to satisfy the requirements of my HOA, which gave me only 8 business days to get it done. (They claim it's 15 days, but they count the time in the mail for their notification letter and they count weekends.) One drawback: After I hired someone, I kept getting calls, including one from a man who was quite irate--he said that there was supposed to be a notification when the job was no longer available.

Thumbnail of user dong371
Netherlands
4 reviews
0 helpful votes
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July 2nd, 2022
Verified purchase

I tried Angi / HomeAdvisor before but only got contractors that were realistically too far away. Who were non-responsive and there was never any follow up.

This time the experience was over-the-moon!

Thumbnail of user tomkatp
New York
1 review
0 helpful votes
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April 22nd, 2023

Doesnt get any easier. I called, Sue answered, and I felt right at home with her. She scheduled Matt to come and his ideas/suggestions were on target. The installers came and accessed the situation worked great together. Attention to detail, trained well. Reynolds should be proud of their ownership of this company. No need to shop around.

Service
Value
Quality
Thumbnail of user theresay36
Illinois
1 review
0 helpful votes
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June 5th, 2021

I am advisor recommended a company that was fraudulent and they have done nothing to protect anybody from this fraudulent company. Home advisor is a scam and they do not care about the consumers they are all about making money for themselves by these deceitful companies that cannot get business otherwise do not use home advisor unless you want to be ripped off

Tip for consumers:
Do not trust home advisor as they are not a good company

Products used:
The Companies that they advertise have not been checked out for insurance or licenses. They just take money from anybody who wants to advertise with them and they have no oversight to this fraudulent and criminal companies

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulap428
Tennessee
1 review
0 helpful votes
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February 19th, 2021
Verified purchase

This site immediately sent listing of top 3 BBB companies to my email. Their service provided information I didn't know where to get. I hired a contractor in less than a week. Wonderful. Thank you so much.

Thumbnail of user danielc3451
Texas
1 review
0 helpful votes
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December 5th, 2022

Those is a conflict of interest for Angie homeadvisor to promote contractors that do not perform. I learned this the hard way for a contractor that Angie gave 5 stars who was one of the worst contractors I dealt with "Top Pools" in Katy Texas. Its been over a month and still they haven't showed up. We purchased the pool pump and they have it but have not made am appointment that they did not cancel with excuses.

Excuse #1 rain forecast

Excuse # 2 forgot some tools

Evxcikuse # 3 office forgot to schedule

I wouldn't trust Angie homeadvisor ratings for top pool services

Research and use other ratings like sitejabber.com that are more authentic and fair unbiased and look out for the consumer

Tip for consumers:
Angi is unreliable for reviews due to conflict of interest to promote contractors. Use sitejabber.com

Products used:
None still waiting on Top pools services Katy tx after they received the pump

Service
Value
Shipping
Returns
Quality
Thumbnail of user juliavianneyd
California
1 review
0 helpful votes
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July 7th, 2023

If you are a small business owner make your self a favor and save your money! They are scammers, they send leads that never answer or reply, and when you try to cancel they transfer you to different people and make you wait on the line for hours until you give up! I called 3 time to cancel i never succeeded, I had to call my bank to stop the draining of my money! Thank God this is over is been a nightmare.
It's very sad how HomeAdvisor makes their money, taking advantage of small business owners

Products used:
Leads

Service
Value
Quality
Thumbnail of user trishah72
Delaware
1 review
0 helpful votes
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February 28th, 2022

Absolute rip off. They charged my credit card for services never provided. So where didnthe money go? Check your credit card after you use their app. They just lost a very loyal customer. Never again. Should be ashamed of themselves for stealing from people who have supported them.

Thumbnail of user denised1032
Ohio
1 review
0 helpful votes
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March 3rd, 2022
Verified purchase

HomeAdvisor was easy to use. After explaining what our project involved we were provided with a list of professionals specific to our needs. Each company that we considered and reached out to immediately contacted us to discuss setting up a date and time suitable for us where they could come in and take a look at the project and give us a quote.

Thumbnail of user lauraj410
Virginia
3 reviews
1 helpful vote
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October 13th, 2021
Verified purchase

I had someone from Home Advisor to call me this morning (10/13). Was telling the e customer service rep (female) that I was no longer interested and already had the job done. She hung up before I could finish. Very rude. If I had to recommend based on their service, I would not but I was pleased with the company that came out.

Thumbnail of user davidc1666
Ohio
1 review
4 helpful votes
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April 30th, 2019

HomeAdvisor makes believe to the home owner it's free to use. They don't say their charging the company they pick so if the homeowner isn't serious or list the work they want wrong or don't make any forum of contact like returning phone calls or emails they will not refund the money charges to company. Even if it's 100% justifiable the managers at homeadivior will tell you to keep harassing the homeowner basically. I'm speaking from first hand experience. That's completely wrong. They have stuck me with 800-1000 dollars in what they call non eligible credit in less than 6 months. They miss lead your customers and theirs.

Tip for consumers:
Be careful don’t let them smooth talk you

Products used:
HomeAdvisor pro

Service
Value
Quality
Thumbnail of user ala83
Connecticut
1 review
6 helpful votes
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April 4th, 2019

I have come to realize this is one stop short of a scam. 1/3 of my leads were bogus with no valid phone numnbers or emails. The other 2/3 are worse than tire kickers. My Google Ads generates the same leads (many duplicates).

Thumbnail of user zevw
New Jersey
2 reviews
9 helpful votes
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March 9th, 2018

They say whatever it takes to get you signed up, claiming there is a tremendous amount of requests in your ares for your services, which you find out after signing up to be a lie, you can call them, however they dont offer serious assistance, when you try cancelling they give you a run around not to allow you, filled a complaint with credit card company, which they ignored, so got money back, they then threaten wiyh sending to collection agency, although by law they needed to respond to the credit card claim, does this sound like a honest or scam company? American Express confirmed that they have many complaints about HomeAdvisor, so for your own benefit, keep away, dont sign up with them!

Thumbnail of user erice939
California
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

Tried calling 7 or so local Septic tank pumping companies with no luck. Tried HomeAdvisor (for the first time) and entered my problem/info. Within 5 minutes I got a call from Panico Excavation who ended up being an awesome 5-star company! They solved the problem and were very professional and personable! Would recommend Panico Excavation and HomeAdvisor to anyone, great experience!

Thumbnail of user antoniof56
Georgia
1 review
14 helpful votes
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August 29th, 2019

HomeAdvisor is not worth the money the contractors pay for leads. They are crooks and do nothing more than keep charging your credit card without permission. And when calling David in customer service to cancel account they want to give me more crappy leads that go no where and still will not reverse the charges that I never approved. STAY AWAY

Thumbnail of user briang286
New Jersey
1 review
0 helpful votes
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June 27th, 2018

I come on to the site looking to have my roof looked at for leaks and got a call in just a few minutes from a young man from Triv construction letting me know they could meet me at 9 am sharp and when I told him he would have to bring all the paper work { state license, insurance, workmen's comp etc} with him he told me " no problem " well they came on time, nice new truck, and all paper work, within 10 minutes found several problems, took pictures, went over how they were going to proceed. They did a fine through job at what I thought was a reasonable price, all 3 men were polite and professional and I highly recommend this fine family owned company

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From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

Company Representative

Thumbnail of user marilynm450
Marilyn M.
Customer Support
Typically does not respond to reviews

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