• HomeAdvisor (Powered by Angi)

HomeAdvisor (Powered by Angi)

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Overview

HomeAdvisor (Powered by Angi) has a rating of 2.6 stars from 8,500 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeAdvisor (Powered by Angi) most frequently mention customer service, credit card, and phone number problems. HomeAdvisor (Powered by Angi) ranks 14th among Home Improvement sites.

  • Service
    612
  • Value
    535
  • Shipping
    132
  • Returns
    171
  • Quality
    486

This company does not typically respond to reviews

Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
385
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How would you rate HomeAdvisor (Powered by Angi)?
Top Positive Review

“Desert Mesa Pool Service review”

John and Robin S.
6/3/23

This was a significant investment for us, but one that was competitively offered. Mike and his crew were prompt, efficient, thorough, and completed the work in two days. The crew left our pool and surrounding landscape in good condition. I would recommend Desert Mesa Pools services to anyone needing pool deck repair.

Top Critical Review

“Do not use Angi leads. It's a scam.”

James W.
3/1/24

Angi's leads has been hands down THE WORST lead service that I have ever used. Do not, I repeat, do not use their services. It's a complete rip off. They will send you a "lead" and charge you no matter what comes from it.Even if the lead is bogus. They sent me a lead where the number was disconnected, asked them for a a refund on the bad lead and no, the refund was denied. Sent me another with the wrong number, doesn't matter, still charged me $189 for the lead with no refund. I also found out that they will send you and 2-3 other people the same lead and charge everyone for the lead no matter what. It's a scam. I called and asked to speak to a supervisor, and even the supervisors were like Yep we send you the number and you can charge to matter what. Doesn't even matter if they don't call you back. Angi makes money by ripping off hard working people. So surprised that they are still in business. I would give zero stars if they allowed me to..

Reviews (8,500)

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Reviews that mention popular keywords

home advisor (1808) customer service (361) credit card (155) phone number (121) quality work (46) future projects (31) right company (29) home projects (55) response time (31)
Thumbnail of user dougl260
Maryland
1 review
1 helpful vote
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March 18th, 2020

I work for a appliance repair company that is franchised. They have a deal with the corp. office to give us a better rate on their service. The rub is that the corporation gets a kick back when the franchises use HomeAdvisor.

HomeAdvisor has probably called me 7 times. Every time they call me I say no thank you. We have built up a good business and don't need to pay them for leads.

Whenever they call they are rude and won't take no for a answer. The last time they called me they hung up on me. Please let this review and others be the reason they go out of business.

Thumbnail of user michaelt3308
Mississippi
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Air conditioner went out during the heat of the day and required professional repair. Found the home advisor website and requested air conditioning repair professionals in my area. Within the hour I received a call from MARS AC repair and setup a site meeting. They were on time and accurately diagnosed the issues and completed timely repairs within the agreed price.

Thumbnail of user janiehubbell
Tennessee
1 review
0 helpful votes
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May 6th, 2023

Danny Lyles came out and and installed our dishwasher and fixed the leak the previous installers had caused. He did such a great job we had him come back out to fix an outside leak. He worked very hard and got the job done quickly. He is very fair and honest.

Thumbnail of user zoed61
Indiana
1 review
0 helpful votes
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September 8th, 2021
Verified purchase

I initially contacted this company to have duct work replaced. That didn't happen. I received a list of prospective companies, but none of them responded to my email requests. I did get an email from ANGI wanting to know if anyone contacted me. I did not follow up on that because I had to then get someone to remove a large tree limb that came down. ANGI sent me to K & B Tree Service. They were wonderful! Here the next day and cleaned everything up. Only way you could tell someone had been here was because the limb was gone and there was a tiny bit of saw dust!

Thumbnail of user kimberlyj778
Georgia
1 review
0 helpful votes
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September 10th, 2021
Verified purchase

Quick and easy. Received 3 calls/texts immediately. Unfortunately it was already late in the evening so I appreciated the texts versus the calls. In the morning I received 2 quotes and hired the one who offered more for the money. The 3rd company contacted me early afternoon but I had just hired D&R Pressure Washing Solutions. I needed the job done now, not next week and D&R were able to schedule me the very next morning, bright and early. We are more than pleased with their work. Will hire them again if we ever need this type of service again.

Thumbnail of user sheilas520
Alabama
1 review
0 helpful votes
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February 14th, 2021
Verified purchase

I needed some gutter work completed fast. So my brother referred me to Home Advisor, who connected me with Griffin Gutters. I was impressed because I called them at 8pm and someone answered, not a recording. I said wow, these people are open after regular business hours so I was super excited. Here's where it gets good. The next day the repairman came out to give me an estimate and the day after that he started the work and in four hours I had a new gutter. So I say I have a new house because that's how good it looked. The finish was flawless.

Thumbnail of user parisaw
California
1 review
0 helpful votes
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August 13th, 2021
Verified purchase

I wasn't finding a lot of providers for the services I inquired about. I then started to get phone calls, beginning at 8 am, asking what other projects I may have, then multiple emails every day, and possibly a second call in the afternoon. If you need that kind of service great, this is for you!

Service
Value
Quality
Thumbnail of user kend363
North Carolina
1 review
0 helpful votes
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November 15th, 2021

I have received 67 emails from these people. They hide ( very successfully) the unsubscribe link. I do not need or want their product and their marketing is sleazy. They will not leave me alone. Do not buy from these people. God forbid if you get on their list, good luck trying to get off.

Thumbnail of user lindam3377
Illinois
1 review
0 helpful votes
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September 19th, 2021
Verified purchase

Wonderful! Mike is a perfectionist and is very meticulous. We were thoroughly pleased with his work and have hired him to do other things at our home. We would definitely recommend him to all of our friends, family and neighbors for any work they might need done. Mike is an honest and fair businessman!

Service
Value
Quality
Thumbnail of user brandyh44
Michigan
2 reviews
13 helpful votes
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April 24th, 2019

We started a small cleaning company. We paid them for a one year fee of $368.00 upfront. Then every time we received a lead they were charging $25-$60. The problem is every time a customer goes on to there site, even if they are just curious, they would charge us. so we were getting 4-5 leads a day and most of them were not serious. The first month we paid homeadvisor $995.00. We made $1,300 from leads through homeadvisor. They would not work with us at all. We told them that they were going to put us out of business. Even then they were not going to work with us! So after one month (paid for a year) we had no choice but to cancel. They do not refund anything. They say you can receive credit back on the leads, but you have to jump through hoops and they still don't give you the credit! You are better off spending your money on other advertisement.

Tip for consumers:
Please read reviews before!!!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user alvamaedjerf
Minnesota
1 review
0 helpful votes
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August 21st, 2023

A1 Abatement was fantastic to work with. They came one day to give an estimate and return the following day to do the work. I believe they were very professional, and they left a very tidy cleaned up site. I would highly recommend them.

Tip for consumers:
That it would be difficult to complete the survey.

Products used:
Asbestos removal

Service
Value
Quality
Thumbnail of user carolc2190
Rhode Island
1 review
0 helpful votes
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June 15th, 2022

I wanted weeds pulled and wood chips put down in my garden. Home advisor charged me $68 for my lawn to be mowed. I didn't need my lawn mowed. I tried to cancel the appointment for 2 days but no one answered the phone or my emails. When I finally got in touch with them to cancel, they charged me $15 for late cancellation. Don't deal with these people, they are scammers.

Thumbnail of user tdicomes
Washington
1 review
0 helpful votes
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May 2nd, 2023

I was very satisfied with Angie's List. Since it's been taken over by HomeAdvisor, it's just awful. The Android app is a hot mess. When using the "Angi" services (as opposed to picking a specific contractor) the pros basically claim the job like an Uber driver. They claimed my jobs, disappeared, somebody else claimed the jobs, disappeared, all of it wasting time and energy. One pro never showed up even though the app showed that he had arrived and the job had started. I was very satisfied with the two pros that eventually showed up for my two jobs, but it just wasn't worth the effort. I could have just looked up pros on my own instead of the quick and easy method Angie's List used to be.

Products used:
Electrical and Handyman

Service
Value
Quality
Thumbnail of user josephl639
Massachusetts
1 review
0 helpful votes
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April 1st, 2020

As a contractor that has used them for years I will be leaving this site. They are predatory towards homeowners and contractors alike. They customer service at the supervisory level is beyond infuriating. Turning the blame and issues onto the contractors. Unwanted leads coming in that we are charged for. After reaching out to them to get credit on a few leads because my company has shut down due to covid 19, I was told it was too bad and that I still had to pay for them. This was the last straw for me. The complete lack of empathy and concern for public health is astonishing and repulsive.

Thumbnail of user robertj2324
Colorado
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Don't use Angi! You have no guarantee that your money is safe or that the work will get done. I used them to get a contractor to fix our sprinkler system, we paid $4,000 through Angi and then got ghosted by the contractor. Angi won't give us a refund, wont call us back, won't do anything to correct the problem. I am pretty sure this company is a scam and I am going to have to hire a lawyer to get my money back!

Tip for consumers:
Just don't use Angi if you don't want to get conned

Products used:
They say they give a full refund but it's a LIE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellis160
Arkansas
1 review
0 helpful votes
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January 20th, 2021
Verified purchase

Easy to use, prompt response with pros in my area. Will keep this site in mind for future projects. Home Advisor stays on top of the pro request to make sure the customer was satisfied. The vetting of pros on their site is thorough and reassuring.

Thumbnail of user karal65
Texas
2 reviews
0 helpful votes
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December 14th, 2020
Verified purchase

Some of the contractors we met with advised this site charges a high premium for the quote. I get lead sourcing is a business however for jobs that are inaccurately projected on this site, the cost to the contractor regardless if they get the job or not is steep. This structure would need to be revisited in order for me to use this company again to source a contractor.

Thumbnail of user arunc24
New Jersey
1 review
0 helpful votes
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February 15th, 2021
Verified purchase

My Advisor Cali was very helpful, I joined the membership - a great value for $20 a year. It used to be hard to find qualified contractors, now it is much easier to get work done. We got so much work done with HomeAdvisor over the years

Thumbnail of user donalds1142
Tennessee
1 review
0 helpful votes
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January 7th, 2022
Verified purchase

Best price in my area, excellent customer service - easy to make the appointment; very professional, competent, and efficient technician who explained each step in the process; used latest equipment to perform the work and left the fireplace & area cleaner than was found.

Thumbnail of user maureenm445
New York
1 review
0 helpful votes
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February 5th, 2021
Verified purchase

Called for a referral but never heard from anyone. Next day got a a follow up email to ask if anyone had contacted me. I replied no. Someone from Home Advisor called and gave me the name and number of the service that I used and in a short time the work was done. It all worked out very well and I was very happy.

Thumbnail of user donn141
Oregon
1 review
0 helpful votes
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March 23rd, 2021
Verified purchase

A kitchen repair turned into a successful match up with a quality plumbing company. The estimator for our re-pipe plumbing was knowledgeable about the process and all the reasons certain matters that needed to be done. There was no pressure for additional services.

Thumbnail of user richardh1538
Hawaii
1 review
0 helpful votes
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November 22nd, 2020
Verified purchase

I have tried to obtain repair people along with home improvement people thru Home Advisor. Evidently they don't have many if any reliable contacts in Hawaii. Out of the 8 or 10 requests my most recent one was the only one with positive or any results.

Thumbnail of user joyces573
Ohio
1 review
0 helpful votes
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October 16th, 2020
Verified purchase

Of the several contractors listed Schuler's Tree & Brush Removal was the only company to respond. I was hoping to have at least two quotes for comparison. The service was fast. I requested info about contractors last night my project was completed by mid afternoon today.

Thumbnail of user josuej8
Oregon
1 review
5 helpful votes
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January 11th, 2018

HomeAdvisor gives bad leads 99% of the time. You call and explain the situation and they will not credit you those bad leads. All they care is to make money off of you. They don't care if the customer fills out their short survey (which automatically creates a lead) and then right away sends that lead to your business. Supervisors from HomeAdvisor have hanged up on me couple of times because they don't care.

Thumbnail of user dank36
HomeAdvisor -. – HomeAdvisor (Powered by Angi) Rep

Hi Josue, We're sorry to hear you've had anything but success with our service. While we are not able to issue a credit for every situation, there are many we are able to. We absolutely care about your concerns and we do not hang up on our customers. Please call Customer Care at 877-947-3639 or send info to emailus@homeadvisor.com to speak with a rep. -HASupport

Thumbnail of user frankc891
Michigan
1 review
3 helpful votes
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October 1st, 2020

I signed up for this service because they sold it to me as $100 for $300 worth of leads. They told me I could buy more leaves if I wanted them after my $300 have ran out. I paid the $100 click on a couple of the job leads. Next thing I knew they were saying I owe them money. I told him I didn't owe them nothing and I didn't want the service they kept billing me anyway and now it's in collections. When I talk to the representative he started laughing. HomeAdvisor is a scam.

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From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

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Thumbnail of user marilynm450
Marilyn M.
Customer Support
Typically does not respond to reviews

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