• Home Cinema Center

Home Cinema Center

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Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
67
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How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

Reviews (760)

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Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user kristinac364
New York
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center.

Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

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Thumbnail of user nicolen1270
North Carolina
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

"Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and at such an affordable price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window.

Allison, the manager at HCC was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.
So excited to put this dining set to use for upcoming summer break."

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Thumbnail of user camerona166
North Carolina
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

I usually do not buy furniture online because you never know what you will get but I just loved this style of this dining room set so I went for it. I am so happy I did because it looks just like the pics online and it is very high quality wood for the price!

HCC was great to work with as well, I got my order shipped and delivered all in about 9 days.Thank you so much for the superior service and product! I really LOVE my dinong room set. I'm lookin gnow at what other rooms I can do over. :)

Tip for consumers:
Very fast shipping time.

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Thumbnail of user patriciaa2585
New York
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

I read many complimentary reviews which is one of the reasons I chose HomeCinemaCenter. Price was considerably less than other sites and customer service was most helpful with a question I had before ordering. I checked the color upon arrival and it is as shown in the photos

The entertainment center arrived safely and fits our room perfectly. Even all of the glass shelves arrived safely. Thank you for great customer service!

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Thumbnail of user sherrif178
North Carolina
1 review
1 helpful vote
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March 10th, 2024
Verified purchase

I could not ask for a better person to lead my family to purchasing a bedroom set which was a major purchase in our lives. Angie was extraordinary.
A gem of a person and we cannot thank her enough for the ease of the transaction.

All things were clear. She walked us thru everything. Financing and
How to navigate ever aspect. We appreciate her. Outstanding person and representative. ORder was delivered and we love out new set. Thank you!

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Thumbnail of user elizabethb3644
New York
2 reviews
1 helpful vote
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February 25th, 2024

Easy online ordering experience. Most competitive price for the set. I was trying to match other furniture in my house and this was a bit lighter in color. Was able to darken it up with furniture polish and now it looks perfect! Shipping speed was amazing!

Paypal financing was great option with purchase from HomeCInemaCenter. Shipping service was very fast. Thank you!

Tip for consumers:
very fast shipping service

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Thumbnail of user katrinv8
North Carolina
1 review
1 helpful vote
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March 3rd, 2024

I ordered a bedroom set from HCC and later a dining room set. Local stores were hundreds more and also charged for delivery + tax. The bedroom set took one week to arrive and the sofa about the same (this included waiting for the local delivery contractor to be in my "area").

I appreciated the sofa pictures with dimensions shown on the website, as well as update emails that show where in the shipping/delivery process your order is. Excellent company and amazing customer service!

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Thumbnail of user marshaw269
North Carolina
1 review
0 helpful votes
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March 16th, 2024

No comparison! These sturdy, Catnapper recliners exceeded all of my expectations! The quality construction has the imports beat, hands-down. I chose a couple of the Nolan Recleiners. Delivery was early; assembly was not needed and two well-packed pieces.

The price was actually little less than the imports I checked out, and the value--again, there's ""no comparison."" Thank you, HCC If it had not been for you, I would not have found this! You were helpful in answering all my questions ahead of time, making it easy to do so and delivering answers quickly.

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Thumbnail of user jordank423
New York
1 review
1 helpful vote
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February 26th, 2024

I'm very happy with my purchase. My sectional was delivered sooner than expected. The entire family loves this new set. Excellent communication - very friendly delivery crew! The price was great we

Good job.

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Thumbnail of user karinah88
Ohio
1 review
0 helpful votes
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February 21st, 2024

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory.

The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

Thumbnail of user dawnb1504
Delaware
1 review
0 helpful votes
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February 22nd, 2024

Was skeptical, but did my research and decided to order a table a few weeks back. The deal was amazing, but the experience was even better. I received frequent communications, including a notification of when my payment was processed. Kayce was my contact, and she kept me informed every step of the way. The delivery company was timely and efficient, and the table was in perfect condition. This experience was far better than my recent experiences elsewhere, including with a well known national furniture store.

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Thumbnail of user sorlin
Illinois
1 review
0 helpful votes
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February 19th, 2024

Purchased the three-year extended warranty for $500.00 for a sectional sofa. A recliner stopped working after one year and I have not been able to get it fixed by HCC. It's been well over a year since I first contacted them for repair. You can only reach the service center through email as the main (and only number) is for sales calls only. I have sent many emails requesting service and repair, but HCC has not contacted me about the problem in over a year. The person who answers the phone is rude and dismissive to customers and obviously does not care about any issues you may have with the products they sell.

Tip for consumers:
Do not purchase the extended warranty. It is a total ripoff and scam

Products used:
Furniture

Service
Thumbnail of user lindao1646
South Carolina
1 review
1 helpful vote
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March 1st, 2024

From the first contact with HCC, TiffyTan kept in touch with the progress of our order. It arrived in the time period we were told.The delivery service was awesome. White glove service. They set up the bed frame, and and installed the mattress and box spring. I would recommend them and I would use them again. Thank you.

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Thumbnail of user briannem59
New York
1 review
2 helpful votes
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November 24th, 2023

We found the Home Cinema Center website after looking elsewhere. I must say, homecinemacenter.com has really won us over! The ease of the purchase, financing, and delivery was exceptional. We ordered just 2 weeks ago and had it in time for Thanksgiving!

The price of our furniture piece was very fair and a great deal! I would recommend homecinemacenter to anyone looking for new furniture.

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Thumbnail of user jocelynd121
South Carolina
1 review
2 helpful votes
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December 29th, 2023

I ordered the Catnapper Jackpot Chaise Recliner. I have been looking everywhere for this chaise recliner and was so happy when I found it here.

It's perfect. The recliner was delivered in record time., less than 10 days, packed very well, in perfect condition, good quality and at a amazing price. I would certainly order from HomeCinemaCenter again. Thank you!

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Thumbnail of user monroeh21
Michigan
1 review
6 helpful votes
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July 7th, 2021
Verified purchase

Ordered in early April. They don't give a delivery date till after you pay, then said approximately mid May Its now July seventh, and I don't have my furniture yet, no updates, no communication, everytime I call it's the same rude disgusting person, and he doesn't even listen, just cuts you off mid sentence, and says customer service will contact you in two business days, customer service never calls back. Buyers Beware save yourself some grief, don't use this company. Those 5 star reviews are not real, they only put those on to get their average up from 1 star (all the real customers)

Tip for consumers:
Don't use this company

Products used:
Furniture

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Thumbnail of user jenniferc4542
North Carolina
1 review
1 helpful vote
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July 21st, 2023

This is the couch of my DREAMS! It literally looks and feels like a cloud. Don't think about it, just buy it! Perfect for my little beach apartment. Please don't ever discontinue this model bc I'm already planning on purchasing the middle section when I move to a bigger home! *******% recommend this set.
BONUS- white glove delivery service and team. Warranty appears amazing!. Can't say enough amazing things

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Thumbnail of user shannona174
Netherlands
1 review
10 helpful votes
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January 19th, 2021
Verified purchase

The Magnolia Manor desk and matching file cabinet stand are excellent quality. They are exactly what I was looking for. Very easy to move and already assembled...
I didn't even need my husband's help ;) They fit perfect in our modern farmhouse home. I love the rustic/chic style. The shipping was incredibly fast! I received them way sooner than I was expecting especially right now with so many things on back orders! Thank you, HomeCinemaCenter!

Tip for consumers:
fast shipping.. quicker than what they quote

Products used:
desk

Thumbnail of user dennisw284
Illinois
1 review
4 helpful votes
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February 28th, 2019

This company should have their business license pulled they will not replace damaged furniture that is shipped by their freight company they sell refurbished repaired furniture for new retail prices. When I contacted the owner he said I deal with thousands of people like you every day and hung up the phone on me this will be handled in civil court but don't put yourself through what I've been through.

Thumbnail of user innam20
Netherlands
1 review
6 helpful votes
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March 14th, 2021

Jessica was a tremendous help during this large purchase of medical breakthrough massage chair. Her knowledge of the chair, patience, and professionalism was a very welcomed change to what I have come to expect from normal internet based transactions. She took personal ownership of even the most minor of details and ensured quick and accurate resolution.

My complex and large order was completed perfectly and arrived sooner than expected. I am not typically surprised by good service, but Jessica was instrumental in renewing my hope that there are indeed great companies still out there eager to please their customers... Well Done.

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Thumbnail of user nicoleg1471
Netherlands
2 reviews
0 helpful votes
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April 16th, 2023
Verified purchase

The Magnolia Manor desk and matching file cabinet are excellent quality. They are exactly what I was looking for. Very easy to put together with less than 6 screws I didn't even need my husband's help ;) They fit perfect in our modern farmhouse home. I love the rustic/chic style.

The shipping was incredibly fast! I received them way sooner than I was expecting especially right now with so many things on back orders! Thank you, HomeCinemaCenter

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Thumbnail of user barbaras4247
New York
1 review
2 helpful votes
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September 1st, 2023

I am so happy that I found this company. I was looking for a specific chair like this one on Pinterest and stumble across your website that was linked to the chair. Our dining room is not done yet, but the chairs say "It's time for a Royal Feast!" I love them. Plus they are easy to assemble because I put them together when I was 40 weeks pregnant while my husband was at work. Shipping was just 10 days. Thank you!

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Thumbnail of user lynnj173
West Virginia
1 review
5 helpful votes
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June 15th, 2021
Verified purchase

Trying to resolve an issue with a bookcase shipment I received in which the pieces are of 2 different color schemes. I reached out to customer service and have emailed them as requested. I followed back up with a call to Customer Service this morning because I have never received a response to my email sent last week. The company's Customer service is horrible. I was actually hung up on by the representative. I would not recommend using this company for anything!

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Thumbnail of user mercedess43
Washington
2 reviews
1 helpful vote
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September 22nd, 2022
Verified purchase

This is the worse Customer Service I have ever seen in my life. My order was placed in April 2022 and today September 22nd I have yet to receive my order. When you call they tell you to email *******@homecinemacenter.com and they hang up, but they don't answer emails either... today they told my it takes 10 business days for them to reply. If my company had this type of customer service we would be out of business.
My order has a status of 'processing' since April and no telling when is going to be shipped, if ever...
Also, the reviews in their Web Site are not dated and they only show the ones with positive feedback, anything else is omitted.

Tip for consumers:
Consumer be aware of horrific customer service.

Products used:
Furniture

Service
Thumbnail of user adamd223
California
1 review
9 helpful votes
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November 25th, 2019

We just received our Mammoth sectional that we ordered through HCC, and they get it directly from the manufacturer. This means quite a delay in the time in takes to deliver the furniture, but if you're willing to wait, I was unable to find a better price point, even with adding the white glove delivery service to WA state, on the other side of the country. Thankfully I have nothing but positive things to say as the couch is tremendous, was delivered as promised and installed where we wanted it. 4.5 star experience, would definitely have been 5 if the wait time wasn't so long. Was worth the wait.

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Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

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Mike L.

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