• Home Cinema Center

Home Cinema Center

Write a Review

Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
67
See all photos
How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

Reviews (760)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user cathym23
New York
1 review
2 helpful votes
  • Send Message
July 31st, 2013

The folks at HCC went out of their way to help me with my purchase.
Because I was using money from a grant, I had to send a cashier's check which made it hard to use a coupon code since they expire in only a few days. They held my check until a new code was available and then applied that. They saved me nearly $200 by doing this.

They kept me informed every step of the way and gave me a direct phone number to call my rep if I needed anything.

I also really liked the shipping company they used, Estes. The delivery man took the time to put the pallet somewhere safe and out of the weather and was very nice about the extra work.
You can't beat their free shipping either. Saved me lots of money and when you are on a limited income, every dollar counts.

Furniture looks very well made.

Thank you HCC for all your help and your great people and great prices.

Thumbnail of user karenf876
Netherlands
1 review
1 helpful vote
  • Send Message
June 24th, 2020

I just received my new bedroom set from HomeCinemaCenter and received great customer service from John who was very helpful and willing to help. He gave us great discounts on the product we wanted to buy and we got the best price compared to other places. Thank you John!

Thumbnail of user bettys152
Italy
1 review
2 helpful votes
  • Send Message
March 9th, 2019

My shopping experience has been great with HomeCinemaCenter. This is the third time I've ordered a piece of furniture adding to my new bedroom set. They are the best in pricing and I receive my furniture in a realistic time frame.

Thumbnail of user charlesb3109
Tennessee
1 review
0 helpful votes
  • Send Message
April 14th, 2023

You don't think they have horrible customer service, just call the store and tell the guy answering the phone you have a problem with a online order, I promise he will change you mind about buying from them, they sent me the wrong bed and I'm stuck with it

Tip for consumers:
Horrible customer service

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user sylviak157
Czechia
1 review
0 helpful votes
  • Send Message
March 13th, 2023
Verified purchase

I am delighted with my purchase and overall buying experience. I bought 8 seaters dining table set. The staff was always available to respond to my questions, even on the weekends. Once I placed my order, I was kept up to date with the progress of my order and delivery. The delivery came within the time frame that I was originally told when placing the order.

Tip for consumers:
Check for the coupons

Service
Value
Shipping
Returns
Quality
Thumbnail of user tinam1560
Florida
1 review
0 helpful votes
  • Send Message
May 22nd, 2023
Verified purchase

My husband and I wanted a very specific couch and sofa that we feel in love with at a showcase apartment. We searched for two years to find the exact brand and model, which we did, but it was out of my budget. But then I stumbled across homecinemacenter who had the exact same brand. We purchase a sofa and love seat for less that the sofa alone was going to cost. I ordered it on 5/6/2023 on line, was told 4 to 6 weeks, and received it today 5/20/2023 which is only 2 weeks!

The White Glove delivery service completed delivery during the agreed upon schedule,the furniture was in perfect condition and they took all of the packaging with them when they left. Special kudos to Amanda and Jelica for answering numerous questions, processing the order and coordinating with the delivery firm. I would highly recommend HCC to anyone that wants quick delivery and great furniture.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ginaw6
New York
3 reviews
0 helpful votes
  • Send Message
January 22nd, 2015

I've purchased a few things through HCC and have been completely satisfied with the quality, service, and shipping time. I will continue to buy from this store

Great place, and I'm glad I found it online. All arrived on time and in beautiful condition. Very happy with our selection and the quality of the item.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarap407
Switzerland
1 review
0 helpful votes
  • Send Message
August 1st, 2021

Our buffet and hutch was in perfect shape. The delivery guys did a fantastic job. They placed it where we wanted it and were extremely careful.

Amanda from HCC emailed us every step of the way from when it shipped to when it was to be delivered. I highly recommend this business.

Service
Value
Shipping
Returns
Quality
Thumbnail of user staceyc14
New York
1 review
2 helpful votes
  • Send Message
November 18th, 2014

We have been making purchases through HCC for approx. A year now furnishing our entire house. We have been very pleased with the product quality, pricing and speed of delivery.
As time goes on we are placing more and more orders It has been a great experience to shop with them online.

Thumbnail of user bonnieg43
South Carolina
2 reviews
0 helpful votes
  • Send Message
December 20th, 2016

The products on this site inspire me! I was looking for bed desk combo to redo my daughters room and what I found was so much better. So many options that I never see anyplace else or see much more expensive in a high end store. Love this site

Service
Value
Shipping
Returns
Quality
Thumbnail of user allisonm44
South Carolina
2 reviews
0 helpful votes
  • Send Message
March 25th, 2016

I ordered a sofa set and had this delivered in just a week! Customer service as great with taking my order and provided shipping details. The delivery company took off the truck and brought right into my house.

All of my family and freinds are amazed at the quality and deal I got! I will be shopping here to fill up the rest of my house soon!

Thumbnail of user monicam937
Netherlands
1 review
0 helpful votes
  • Send Message
May 13th, 2022

We had a great experience ordering our dining room set from here! We were able to receive a great deal, and their team was in contact with us throughout the process.

We received calls and emails from HCC every with important updates to keep us updated on our order, and we really appreciated that! Once it arrived, everything was perfect and nothing was damaged.

Thank you again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user melindat37
Netherlands
1 review
1 helpful vote
  • Send Message
April 2nd, 2019

We found the living room set we were looking for at homecinemacenter and got it 400 dollars cheaper than the site we started looking at. Of course free delivery and in-home set up were included as well. Customer service was on point and 5 star purchase!

Thumbnail of user lisas359
Maryland
1 review
3 helpful votes
  • Send Message
December 30th, 2016

I am going to save my comments for my own review... stay tuned... I did order white glove delivery and when the delivery company called me to set up the delivery they informed me that white glove delivery meant they dump the delivery in one's garage and you can pray for the best. Why would anyone pay for a service that isn't one. If a person could lift and assemble and return if damaged their delivery then why would they need white glove... each time i called the number to home cinema center, the same man would answer in the worst tone I have ever heard. When i asked about my delivery he said that his business was closed. I asked why are you answering and he proceeded to say goodnight and hung up. Seriously... these people need to be ashamed of themselves.

Thumbnail of user shawnar17
Netherlands
1 review
3 helpful votes
  • Send Message
April 11th, 2019

I was in the market for a bedroom set and the representative Amanda made the process and decision to purchase from HomeCinemaCenter much easier. She answered all of my questions and gave me a discount code when mine was not working. It allowed me to make the purchase of the set I wanted rather than a cheaper one onanother site. Everything arrived very quickly and looks great. Thank you!

Thumbnail of user rachelm666
Netherlands
1 review
1 helpful vote
  • Send Message
October 9th, 2020

I had one of the best experiences with HomeCinemaCenter. Their customer service is superb, their prices are unbeatable. I live in a 3rd floor walk up and the delivery guys delivered my sofa and bedroom set up to the 3rd floor free of charge.

Not only that, but i had asked to remove my previous sofa and put it on the curb and they did it, considering that the old sofa had to be broken into pieces in order to be carried out.

I'm so happy that I chose this company and will definitely buy from them in the future, they got themselves a repeat customer now!

Thumbnail of user cindyf228
Lithuania
1 review
0 helpful votes
  • Send Message
August 29th, 2019

We recently purchased a new mid-century home and found the perfect dining set from HomeCinemaCenter. Their communication about the ordering/shipping process is top notch and their customer service is very responsive to questions. We love our new dining set - it is stunningly beautiful and and chairs very comfortable. It suits our new home perfectly. The Dining set was worth the time to find, and we will definitely shop with HomeCinemaCenter.com again!

Thumbnail of user kevinh888
Ohio
1 review
4 helpful votes
  • Send Message
June 1st, 2020

A total rip off do not buy from these people. I spent $950 here I have no idea if I'll be getting a refund they refuse to communicate which is the entire problem you get no confirmation no communication no customer service nothing do not buy from the scum bags they are rip off artists!

Thumbnail of user rachelled9
California
1 review
0 helpful votes
  • Send Message
December 7th, 2017

The furniture is high quality and I recommend to everyone to shop here first. Upon delivery my freight invoice stated white glove treatment that statement is so true. Delivery personnel were so professional and made sure that everything was functional. They spent about 4hrs at our house setting up everything and made sure to answer every question.

Service
Value
Shipping
Quality
Thumbnail of user michelleh701
New York
1 review
2 helpful votes
  • Send Message
November 25th, 2019

This entertainment center by Liberty is so beautiful. The center is exactly the one shown in their ad., I had never bought furniture on line and this was a great experience. The price was about 1/3 less than the local furniture and this included delivery and set up. The delivery men were prompt and knew exactly how to set up this piece.

When I need furniture again I will check with HomeCinemaCenter First.

Thumbnail of user courtneyk27
New York
1 review
2 helpful votes
  • Send Message
September 13th, 2016

I am 68 years old and don't like ordering online. I am old-school. Pick up the phone and talk to a live person, place my order and I'm done. Usually I get almost to the end and still have to call someone and go through a lot of prompts, before I get to a live person, and sometime have to be transferred.

Your process was so simple, that before I go to any other web-site I will check yours first. Also, the my package was received in a timely fashion.

Thumbnail of user samanthag161
Netherlands
2 reviews
7 helpful votes
  • Send Message
November 7th, 2019

Very fast delivery and great shopping experience at HomeCinemaCenter. The recliners I ordered looked exactly like they did online and are very comfortable.
I have nothing but good things to say about this company, the products they sell, and their customer service!

Thumbnail of user nicolef76
Mississippi
1 review
0 helpful votes
  • Send Message
November 22nd, 2017

My order was ready for delivery well before the original time estimate. The delivery team was very professional, on time, and just overall top notch.

Good quality furniture. I'll order from this company again.

Service
Value
Shipping
Quality
Thumbnail of user amandac411
Switzerland
1 review
0 helpful votes
  • Send Message
May 3rd, 2019

I have ordered multiple pieces of furniture for my various bedrooms over the years from HomeCinemaCenter and I have never been disappointed. The customer service is top notch and delivery is always super fast and free. Free In-home setup is such a boon.

Thumbnail of user heatherb119
New York
3 reviews
1 helpful vote
  • Send Message
July 28th, 2016

I was amazed at the speed in which we received our order., faster than what was quoted. This is my second order and they always come through.

The price was outstanding, and everything was in excellent condition.

One of my new favorite sites!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

Thumbnail of user mikel193
Mike L.

How do I know I can trust these reviews about Home Cinema Center?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Home Cinema Center?