Home Cinema Center

I recently purchased a living room set with HomeCinemaCenter and the customer service was stellar! I worked with customer representative Amanda and she resolved an issue with my contact information expediently and professionally. I would strongly suggest Home Cinema Center to anyone looking to purchase new furniture. The delivery crew was absolutely amazing!

I recently ordered a bedroom set. A few days later it arrived on my doorstep. I contacted HCC which was a pleasant experience. I requested they send me instructions, which they did in just a few minutes.

The set is beautiful, and we are very happy with our
Purchase.

What an outstanding experience

Bought a $2200 living room set, Sofa came damaged, Shipper and I both took pictures of the damage (box was shredded as was the corner of the couch, underneath).
Immediately called HCC. They indicated that, since I didn't follow directions (by notating the damage on the delivery receipt) there wasn't anything they could do. No empathy. No trying to resolve even though the shipper had proof at delivery the couch was damaged.
In the process of having my credit card company get involved to reverse the charges. In the meantime, charging them $50/day storage fee until they pick up their damaged stuff.

Still waiting on my bed to ship. Status has said its processing, when I called to check the status of the order, they were very rude told me they could not help me and to check the website and then hung up on me. Don't buy from this company

During that last few months I have purchased a number of items (media console, console table, popcorn machine, some artwork) from HomeCinemaCenter. I have all of the products to be of very good quality, and their Customer Service has been excellent.

I would never buy furniture online until I discovered Home CInema Center. I found exactly what I was looking for on their site, and it was by far the best price anywhere.
Customer service was greatly helpful. I've already recommended homecinemacenter.com to friends who are looking for furniture and hadn't considered buying furniture online.

I see reviews for other stores complaining that it took two months to receive their furniture. Not here., I received my furniture in just a week. Thats amazing considering how big it is and shippng across country. Thank you!

Very poor customer service. I reported damage upon receipt of the bedroom suite I ordered. The delivery driver noted on the Packing list that the one piece (dresser) had been compromised and the side was gouged. I took pictures with my phone since neither of us had a camera handy. These pictures showed the damage well enough to ascertain the dresser surely didn't arrive in excellent condition. I was told to take more pictures, of the whole dresser... with what? My phone? I told them I don't have a camera so now I need to go buy a camera and I best hurry up if I'm going to make their deadline. I told them they can come take all the pictures they need, just contact me first. Now I'm being told if I file claim they will sue me with a civil suite... now that's customer service! They're a scam.

Love everything about Hcc! I especially appreciate it allows for customer reviews on the items as well as pics people have taken so we can view the products in homes. Reading the reviews is so helpful! Especially when purchasing furniture and decor you aren't seeing in person! Everything I've ever ordered has arrived even faster than projected and love the free shipping, which is a huge thing when ordering heavy bulky furniture! I've ordered home items from many other sites and always seem to come back to hcc! Don't hesitate to order from them!

Had a great experience with furniture specialist Amanda I had purchased a bedroom set previously from HomeCinemaCenter, and we have moved needing a dresser to add to the set. I had a great experience before so decided to reach out to purchase. She helped get us what we needed and even offered free shipping since we were past customers. Excellent customer service.

I have shopped at homecinemacenter previously and have been impressed by the pricing, quality and selection of products and the quickness in delivering.

This is one of my favorite online retailers for my home improvement projects.

I was very worried about ordering a large libarary wall online but it had great reviews, fast delivery and of course a great price. So I decided to go for it. Very happy that I did, everything was on point with HomeCinemaCenter. Home Deilivey people were amazing and our new Parker House Library wall unit is beautiful. Thank you and I hope this review helps others!

I was looking for a good price and excellent service while purchasing a new sectional. Julie at Home Cinema Center is all that! I love my new sectional recliner and even more, the extended warranty they included at no charge! Shipping company was amazing and delivered in just a week.

I just want to say that It is rare to experience the stellar customer service I have experienced with Jessy. I am truly grateful for the amazing customer service she has provided. As I said in my other email. I will not buy furniture anywhere else, only from your company and I have begun spreading the word of how competitive your prices are and how hassle free your customer service is. I feel truly blessed to have come across HomeCinemaCenter.

Jessy has kept me posted on the progress of my order and has never left me in the dark or wondering where I was in the shipping process. Thank you again for your fantastic customer service

I was looking for a new dining room set as a gift to my parents. I had many criteria the light had to fit and I found them all in one particular piece. The set was on a great sale, it was a brand I knew to be high quality that my work also sells. It had the features, shape, size, everything and, I was given 5 day shipping for free. My friends agreed it was gorgeous and well worth the $1000

Amazing service! As a former wayfair devotee, I was hesitant to order from a new (for me) vendor. Yet wayfair did not carry the sofa set my wife had been asking for all year for her birthday, so I ordered from HCC (they had the item at the lowest cost of any vendor). When received there was i cracked foot on the chair. Customer service requested email. Fine... I received an almost immediate email back from customer service. I was asked to photograph the damaged foot and email a picture. Got it delivered within days.

For someone who doesn't like change and who has serious trust issues, HCC has completely won me over. And my wifes dreams - christmas present wound up not being a great decision after all.

Love love love my treatment here!

Ordered a desk... paid for a desk... received shipping information, two weeks went by and nothing had come... called shipper and they had no record of any shipment being placed to them for me... told me this has happened before... called Home Cinema Center... human answered phone, said he couldn't help me... suggested I try again tomorrow. I asked if Home Cinema Center was a real business, as I was worried because the tracing number they had given me wasn't even close to the type the shipper used... he hung up. I'll update this post and the ones I leave on yelp, etc... if and when this gets resolved.

I ordered a bedroom furniture set and everything went amazing The bed, nightstands and dresser arrived safely and we're enjoying it all very much. Thanks Amanda for your excellent attention and follow thru. The moving people were also very professional and nice as well.

My Canopy Bed I ordered from homecinemacenter is amazing and the look is outstanding. The color is grey with and stone finished design that fit my style. The went with the traditional king size and it looks bigger in person than it original look online. I am pleased with this product and I will order again in the near future.

We ordered a new bedroom set for our master bedroom and could not be happier! All furniture came very well boxed and crated! The delivery company was amazing as well! Very personable and professional! I could not be happier! HomeCinemaCenter was awesome and answering all of our questions along the way and helpful in doing a customer order for us.

Exceptional customer service! I did receive one piece with missing screws due to shipping. But customer service had the parts over nighted to me. And the issue was resolved immediately and successfully leaving me a happy customer. Their dining table set is beautiful And even with shipping fees still cheaper to buy from HCC than store in my area. The ordering process was simple, customer service amazing, and delivery crew impeccable. I cannot say enough. Will be back again for sure!

Never deal with crooks. They buy good but somewhat damaged furniture for cheap and sell it like perfect brand new items. They request clients not to refuse delivery of damaged stuff but take notes, pictures etc and send it to them. They will refuse to replace or refund the damaged stuff but will offer some repairs instead. So you already paid high price for brand new furniture but you are left with repaired stuff having lower value than you paid for. You can file a chargeback but you have to send the furniture back to this company in the original packing otherwise your chargeback will be rejected until you are in possession of their furniture. This is how their business works. I know a number of folks getting into this trap (including myself).

These Catnapper recliners exceeded all of my expectations! The quality construction has the imports beat, hands-down. I chose a couple of the larkin power chairs. Delivery was early; assembly was not needed and two well-packed pieces. The price was better than the local stores I checked out, and the value over imports was unbeatable. Home Cinema Center was very helpful in answering my questions ahead of time, making it easy to do so and delivering answers quickly. Thanks!

These people are RUDE! I can't believe how I am treated on the phone everytime I call them. Furniture was messed up at the factory and I can't get anyone that cares enough to try and resolve the issue! I would pay twice as much for the furniture to not have to deal with these people. PLEASE shop somewhere else... for YOUR sake.