• Home Cinema Center

Home Cinema Center

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Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
67
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How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

Reviews (760)

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Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user gmauro.ryan
New Mexico
1 review
0 helpful votes
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June 14th, 2023

Horrible customer service! I urge you to stay away from them! You're better off buy from big lots! Scumbags. A chair broke and they won't reply and when they answer and you tell them what happened they hang up on you

Thumbnail of user helenj61
Liberia
1 review
1 helpful vote
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January 19th, 2018

Our experience with HomeCinemaCenter has always been very rewarding. Goods are delivered in a timely fashion with accurate dates (most of the time early) and in perfect condition. The delivery teams are professional, knowledgable of the items and extremely courteous!

Even if we dont order white glove delivery, they still move the furniture inside our house. HCC continues to be our goto vendor! Thanks!

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Thumbnail of user susana1810
Netherlands
1 review
0 helpful votes
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April 15th, 2022

Was happily surprised at the service I received with HomeCinemaCenter since I was really nervous about ordering and spending money with an online furniture company. I had an awesome agent named Michelle and it couldn't have gone smoother.

They kept me up to date with phone calls, texts and emails.The delivery guys were excellent and I love my new furniture!

Thank you sooo much!

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Thumbnail of user sandrac384
France
1 review
0 helpful votes
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March 23rd, 2019

Beautiful bedroom suite, just perfect for the beach home. Delivery was right on schedule. Bedroom furniture was assembled at delivery just quickly and perfectly. Everyone that sees the suite loves it. The quality and workmanship is superb. Melissa the customer mgr., was on top of the order at every step. Thanks HomeCinemaCenter.

Thumbnail of user robinb632
France
1 review
1 helpful vote
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December 10th, 2020

Excellent customer service and product from HomeCinemaCenter. Received white glove delivery and setup. Delivery was said at time of purchase to be 3-4 weeks with possible delays but was delivered in just 2 weeks. Very happy with the product. Great communication of delivery status from time of order until delivery.

Thumbnail of user kima408
Netherlands
2 reviews
7 helpful votes
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January 11th, 2020

The bed I ordered from homecinemacenter is not only beautiful, but very well made! A substantial piece of furniture. I was kept in the know throughout the shopping process and delivery set up. The two gentlemen from the delivery service that set the bed up were efficient and very nice.

Thank you

Thumbnail of user danielg179
Minnesota
1 review
8 helpful votes
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August 28th, 2017

Less than 1 star I purchased a Catnapper recliner from them it arrived with a broken frame. I attempted to resolve this according to there terms. After contacting them with in the manufactures warranty period
They stalled communications until warranty was up. I was given the run around on every email and phone call. I have a broken Junk recliner and I am out $750 You may save a few dollars with Home Cinema Center. God forbid if your purchase is defective you will never resolve it with this company.

Thumbnail of user ericam449
Massachusetts
1 review
0 helpful votes
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January 11th, 2022

Home Cinema is great and they have some really nice furniture,. So far I have been very pleased not only with the merchandise, but also with the delivery dates. They give a date when you are going to receive it and it is delivered that day.

They also send a confirmation on all the items you order, and the order number so that you may track it, and I think that is great. I recommend this site to everyone who likes a deal which is getting harder to find now a days, So far I am a very satisfied customer.

Thank you HCC keep up the good work...

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Thumbnail of user cynthias249
Netherlands
1 review
0 helpful votes
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June 11th, 2018

Found a great recliner living room set for a great price... cheaper then anywhere else. I didnt have to tack on tax or delivery fees. I even got free protection for
My furniture. No local furniture store offers this. The delivery was in just a week and was much faster than we expected. The local stores wanted us to wait 3 months.

I know I'll be shopping at HomeCinemaCenter for my next furniture purchase.

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Thumbnail of user karyn
New Jersey
1 review
0 helpful votes
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November 30th, 2018

I've ordered several large furniture items from homecinemacenter. I can honestly say - I love this site. It's one stop shoppingThere are some very unique as well as common items both decorative and decisively practical. Shipping is outstanding and I have been very satisfied with the quality of my purchases. I have contacted customer service dept on occasion for advice and shipping details and they have been outstanding.

The shipping people they use are amazing and been great with placing furniture in the rooms and moving around to try different decorating ideas.

I'm looking forward to my next room to do a makeover to. Thank you!

Thumbnail of user emilyl168
Netherlands
1 review
0 helpful votes
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September 24th, 2019

I loved everything about the experience with HomeCinemaCenter. From easy ordering, emails with tracking my order and the order arrived on time. My dining set is exactly what was shown and described and perfect in my new home!

Thumbnail of user brianaw49
Netherlands
1 review
0 helpful votes
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June 13th, 2019

I ordered an dining table set and china cabinet from HomeCinemaCenter. It arrived in less time than posted when I made the purchase. It was well wrapped for shipping and arrived in perfect condition. The experience was better than I expected. Thank you!

Thumbnail of user dixiek2
California
1 review
0 helpful votes
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August 29th, 2017

I ordered 2 round table sets but checked everywhere around town. I took the chance and ordered them figuring if it went South I could simply return them. Much to my surprise I got them in perfect condition 2 days later and I have them three years later and adore them. They came well packaged considering the tops had glass sitting on top of them and none of the bronzing on the front was scratched at all.

They are very good quality and actually the same manufacturer I had looked at in a very high end department store. I got a steal and was very pleased all the way around. I saved a bundle and had no problems whatsoever. Super happy with my experience

Thumbnail of user nancyh439
Netherlands
1 review
2 helpful votes
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February 22nd, 2019

I am a new customer, but just ordered my 3rd item from HomeCinemaCenter. So far, I have had nothing but a good experience with them. Right after I ordered the first item, Ihad a question for their Customer Service. Within an hour, I received a reply in my e-mail. The second item was a beautiful cabinet that is much nicer in person than it looks in the picture. They seem to have good quality merchandise at a great price and a variety of items you just don't see anywhere else. And I love that the shipping charge is free for many items!

Thumbnail of user robinj339
Netherlands
1 review
1 helpful vote
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January 5th, 2022

We are so impressed with the service from HCC! They had excellent communication during every step of our purchase of 8 bookcases, from when we purchased through delivery, and even afterwards. We noticed everything was perfect upon delivery... and they again double-checked with us to be sure everything was alright.

Such excellent service is not to be found these days and we will definitely purchase from HCC again! We love our new home office bookcases!

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Thumbnail of user robinf119
Netherlands
1 review
3 helpful votes
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November 15th, 2019

The catnapper couch is wonderful, it took less than 2 weeks to get to us and is HUGE fluffy and so comfortable! We also got the guardian plan so we always have the comfort in knowing if there is a tear stain or spill we can get it handled. Beautiful couch highly recommend. Shipping was great HomeCinemaCenter called us a week in advance and set everything up in minutes it was so quick and easy!

Thumbnail of user jeffl1334
Ohio
1 review
0 helpful votes
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July 17th, 2022

The people at Home Cinema Center are just plain rude! I purchased a recliner there and it was delivered broken. It took two months to have it fixed and it recently broke again. They refuse to assist me, and I was hung up on twice for simply asking how they can help me since I purchased it from them.

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Thumbnail of user justine187
Virginia
1 review
4 helpful votes
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November 3rd, 2017

Purchased a table from them online. A few months later the finish began chipping off. The table came with a 1-year warranty. They say the defect isn't covered under the warranty, but can't provide a copy of the warranty to me. When I try calling them they tell me "all warranty claims must be handled by email" but they won't respond to my emails either. When I insist on talking to a person, they hang up on me. Horrible customer service.

Thumbnail of user amandad1475
Netherlands
1 review
1 helpful vote
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October 24th, 2022

Fell in love with this beautiful leather sectional with 3 recliners built in at my neighbors house. Went to the store where they purchased it, but did not like their extended warranty. Expensive and only 2 years. Found HomeCinemaCenter online. Price was much better and the warranty was for 3 years at a better price than the retail store where my neighbors purchased their couch.

Amanda, our "success manager" was fabulous to work with and followed up during the entire process. Delivery was timely and professional, and definitely white glove as promised. Another benefit was that no payment was requested until the delivery process began. The retail store required 50% deposit on order

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Thumbnail of user staceyb514
Netherlands
1 review
2 helpful votes
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November 20th, 2022
Verified purchase

Jodi with HomeCinemaCenter was wonderful. She gave me updates and handled my purchase through until delivery date. The delivery team got my desk set up without a hitch.

Not a scratch or dent. They worked quickly and made it look effortless. > They were courteous, professional, and careful. They treated my offce desk set as if it was theirs. > Thank you again, Jodi and the delivery team- 5stars, just wonderful!

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Thumbnail of user pattya46
Austria
1 review
0 helpful votes
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August 24th, 2019

I saw a bedroom set in a store today, googled it and found it on at HomeCinemaCenter at a better price, free delivery, and no tax. I asked questions with your rep, Diane, and she answered my questions. Delivery was quick, and communication excellent! Very happy with my experience!

Thumbnail of user kimberlym2714
Texas
1 review
0 helpful votes
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April 28th, 2023

Shippped direct from manufacturer very quickly. HCC has amazing deals on bedroom sets and some of the best I have found online. I have ordered 2 sets and they came in beautiful.
Order arrived in faster than expected. Customer service has been a pleasure to deal with about all of my questions about shippng to product details. 5 Stars all the way!

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Thumbnail of user samanthaj87
Texas
1 review
0 helpful votes
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January 20th, 2019

I love the dining table set and shopped it through many sites and found the one here at homecinemacenter to be the most reasonable and best package deal. I previously ordered a large white entertainment center from you and I love it and get many compliments on it. It is a beautiful and sturdy piece.

Thumbnail of user katiej73
Switzerland
1 review
0 helpful votes
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September 20th, 2018

The product looked the same as the picture, the feel of the fabric was very thick and luxurious. The sectional looks wonderful in my house. Home Cinema Center delivery was quick. Customer Service was responsive to every question. Will definitely order with them again.

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Thumbnail of user janniep3
Austria
2 reviews
7 helpful votes
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December 5th, 2019

I'd recommend HomeCinemaCenter to anyone. I ordered a kitchen table from them for about 50% off the MSRP. I was very excited to get it. The delivery was super fast and the
Product looked great - well worth the money spent! I thank you!

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Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

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Mike L.

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