• Home Cinema Center

Home Cinema Center

Write a Review

Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
67
See all photos
How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

Reviews (760)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user sallyf2
South Carolina
1 review
7 helpful votes
  • Send Message
September 26th, 2011

Ordered a sofa set thru sales rep of web site. They indicated it was in stock after another comoany told me 2 month wait. So I was a little skeptical. Order was delivered in just over a week. Great experience, and the sofa set is great!

Thumbnail of user mikef1709
Washington
1 review
1 helpful vote
  • Send Message
February 9th, 2023

The customer service your company provided was hands down some of the best! Our furniture took 2 weeks to come in HomeCinemaCenter had consistent communication, which is something that we really appreciated! We really are loving our new Living Room set; it is very well made and beautiful. We would certainly not hesitate to refer others to you and we will definitely be buying any furniture that we need in the future from Home Cinema,

Service
Value
Shipping
Returns
Quality
Thumbnail of user heathers2285
South Carolina
1 review
1 helpful vote
  • Send Message
July 16th, 2023

I have ordered other items from HomeCinemaCenter and have always been satisfied. This was no exception. The order shipped within a day of placing it on line and I received the item 5 days later. The item looked like it should and was just what I had expected. My husband loves our new living room set and the fact we saved hundreds from local stores make this so much better. Thank you!.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessir11
1 review
0 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

Everybody that I dealt with at HomeCinemaCenter during my purchase was wonderful. They upgraded my order last minute and gave me a great price.i will definitely recommend this site to friends and family for a great purchase experience.

The furniture arrived in record time and was even nicer than I saw online, You just cannot get a great feel for the craftsmanship that goes into some of the pieces, Very Beautiful! Thank you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adriennej81
Netherlands
1 review
1 helpful vote
  • Send Message
March 9th, 2023
Verified purchase

I purchased an espresso bedroom set which came within 7 business days and is very well made. No scratches, dents or issues with the USB port outlet.
I was ambivalent because I am not used to buying furniture online but I was pleasantly surprised, and impressed with the quality of the table.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dawng697
Netherlands
1 review
0 helpful votes
  • Send Message
March 11th, 2023
Verified purchase

I ordered a master bedroom set in December after seeing it at a retail store - I saved at about 40%. Due to supply chain disruption and transportation delays, the set arrived at my home in about 3 weeks, but I was kept well-informed by Lisa in the Success Department. The delivery team could not have been better. They came right in my house unpacked everything, set it up in record time,a nd left my home clean. I love my new Liberty Bedroom set. Great product for a great price with service to back it up.

Service
Value
Shipping
Returns
Quality
Thumbnail of user theresac1047
Germany
1 review
0 helpful votes
  • Send Message
March 11th, 2023
Verified purchase

The shopping experience overall was excellent from ordering to delivery. The price was very competitive and included white glove service and warranty which meant a lot to me. I'm always nervous about ordering furniture online, but this cherry blossom chair is a very fine piece. The front is really lovely and the accent wood on both sides has a very nice grain. Overall, extremely happy with my purchase!

Service
Value
Shipping
Returns
Quality
Thumbnail of user keriv20
Florida
1 review
2 helpful votes
  • Send Message
October 28th, 2023

I Recently bought the Magnolia Manor media center from HomeCinemaCenter and I couldn't be more happy with it. The set is exactly what I wanted. The shipping company arrived earlier than scheduled and the box had no visual signs of damage.

Set was easy to put together as everything was already assembled. Not exactly a handy and I didn't have any issues sliding this together. Customer Service was on point with my few questions. Will most certainty do business with again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user teresak650
Italy
1 review
0 helpful votes
  • Send Message
May 29th, 2023
Verified purchase

We were very happy with our first purchase of a bedroom set from homecinemacenter.com and are even more exhilarated with our second purchase of a dining and living room sets. Once again, the prices offered on the website were extremely competitive and our furniture arrived much before we expected. The delivery guys were very congenial, patient and helpful along with excellent customer service.

We have had a very positive experience with this company overall in buying all our furniture and will come back to it again for any other purchases in the future. Thank you!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorib1454
Netherlands
1 review
1 helpful vote
  • Send Message
June 23rd, 2023

I purchased a new bedroom set from them. The quality and pricing was amazing. I saved a little more than $1000 from what my local furniture store offered on the same pieces. However, I had to wait a very short time to get my furniture. This was delivered in just 10 days and delivery crew was amazing. Michael was the rep that was helping me and kept communicating regularly with updates. He did a great job to keep me up to date!

Service
Value
Shipping
Returns
Quality
Thumbnail of user susans6282
North Carolina
1 review
2 helpful votes
  • Send Message
November 9th, 2023
Verified purchase

I purchased a new media center set from HCC. The quality and pricing was amazing. I saved a little more than $1000 from what my local furniture store offered on the same pieces. The delivery took just 2 weeks and the delivery crew was outstanding. Could not have been a better experience.

Michael was the rep that was helping me and kept communicating regularly with updates. He did a great job to keep me up to date!

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissaf1520
South Carolina
1 review
2 helpful votes
  • Send Message
October 21st, 2023
Verified purchase

Thank you Amanda for all of your help scheduling a prompt and timely delivery of my new dining room table Best pricing I could find under $2000 for this set. Everything around me (Orlando) was over 2k for what I wanted and didn't offer free shipping and home set up (that's at least $200).

Delivery time as quick. Less than 2 weeks. Home Cinema Center provided tracking details, and the crew called a few days before to schedule day and time to come with the set and set it up in my house. Could not be happier. Thank you!

Service
Value
Shipping
Returns
Quality
Thumbnail of user christiew224
Florida
3 reviews
1 helpful vote
  • Send Message
March 17th, 2022

Never received our bedroom set. I contacted the company multiple times to see where it was. I didn't receive any calls back as promised. The guy answering the phone was a complete jerk and hung up on me. I had to call my CC company to have the payment stopped. Do NOT buy from this company.

Service
Value
Shipping
Thumbnail of user casst4
North Carolina
1 review
1 helpful vote
  • Send Message
January 12th, 2022
Verified purchase

I ordered a sofa that the the website stated usually ships in 2-3 days. When 1 week went by with the order status still listed as "pending", I called to inquire about whether it was back-ordered or when to expect shipment. The agent was rude to the extreme, stated that I should not expect it anytime soon and hung up. I assumed there must be a misunderstanding and called back. The same agent informed me he was handling 10,000 inquiries a day and that he would get back to me via email in 2-3 days, and again hung up. Needless to say, I requested to cancel my order via email, which they did, but didn't even have the professionalism to inform that it was cancelled.

Products used:
none

Service
Thumbnail of user kallek3
North Carolina
1 review
2 helpful votes
  • Send Message
November 23rd, 2023

I recently purchased a bed and nightstand. Great quality and excellent price. Amanda was outstanding with her communication at every step.

Everything arrived ahead of schedule and was exactly as promised. I highly recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathib6
New York
1 review
0 helpful votes
  • Send Message
November 10th, 2016

"Everything arrived on time, unloaded all the pieces from the truck (which were very well protected), and brought them into my den to take out of boxes.
Delivery time was as promised in just 7 days. Overall great experience. I am pleased with my purchase"

Service
Value
Shipping
Returns
Quality
Thumbnail of user joyr62
Utah
2 reviews
19 helpful votes
  • Send Message
August 10th, 2020

Do Not Buy! You will never receive your order, you cannot cancel it, and customer service is non existent. If you can get a hold of anyone, they are the rudest most unprofessional people I have ever dealt with.

Thumbnail of user jillk183
Netherlands
1 review
0 helpful votes
  • Send Message
January 31st, 2019

I have ordered many times from HomeCinemaCenter with complete satisfaction. Quality products and always more beautiful than pictured. Prices cannot be beat. The local stores cannot compete. No bothersome sales reps, huge selections, and very quick delivery.

Thumbnail of user kellib34
Switzerland
1 review
0 helpful votes
  • Send Message
February 19th, 2019

We love the product selection, modern website, and the lowest prices we could find. Amanda helped us pick out a dining room set with coordinating china cabinet that was just perfect for our house. This low price even includes their free delivery and in-home setup! We look forward to buying more furniture from HomeCInemaCenter! Thank you!

Thumbnail of user marys1253
Netherlands
1 review
0 helpful votes
  • Send Message
August 25th, 2019

Mary at HomeCinemaCenter was a pleasure to work with. She answered all my questions about Liberty furniture that I asked. Was delivered inside and setup in less than 2
Weeks. Looks even better in person. Thank you for an amazing deal!

Thumbnail of user cathyl605
Virginia
1 review
0 helpful votes
  • Send Message
April 16th, 2023

Looked at a console table on the site. Knew I wanted to put some AD/VD equipment on the lower shelf,but not sure if could support the weight. Called Customer Service. And asked if they knew. Nice lady said she didn't know but would check with mfg. 5 or so minutes on hold,she got the answer. Placed order arrived a day or 2 passed expected delivery date. Seriously, this is so not an issue.

But there was essential screws missing as per diagram, for assembly. BF was assembling,as that's what good BF's do. Called Sunday(yes C.S. Is there in Sunday), had the missed part FedEx'd in my hand on Tuesday. Very happy camper here. :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonyh19
Virginia
2 reviews
2 helpful votes
  • Send Message
June 9th, 2012

I purchased a complete home theater package. Theater seats, wall unit, all electronics, etc. Called into customer service and they helped put the entire system together for me.

Excellent experience all around with very knowledgeable sales staff. Order was delivered in a couple shipments extremely quickly. I no doubt will be back again for more furniture. I'm not one for posting reviews of any kind, but just had to share this experience.

Thumbnail of user melindan36
Netherlands
1 review
0 helpful votes
  • Send Message
September 20th, 2018

I ordered a bedroom set from homecinemacenter.com and it was delivered just 8 calendar days later. I was expecting several weeks like the competiton was telling me. The products were in perfect condition thanks to the robust packaging. Also saved about $500 over local furniture stores. Great price with very fast delivery. Thank you!

Thumbnail of user saraht595
Germany
1 review
9 helpful votes
  • Send Message
October 4th, 2020

I love my new bedroom furniture! Looks to be of excellent quality, the price was reasonable, great communication and customer service. Shipping time was great considering everything that is going on in the world. Tracking details were provided when it shipped and the delivery people could not have been nicer. Very happy with HomeCinemaCenter and cannot say enough. Thank you!

Thumbnail of user dianah413
Austria
1 review
12 helpful votes
  • Send Message
March 23rd, 2020

When you combine the lowest prices around and great customer service you get this company! Have purchased a few items from them and have not been disappointed.

I found exactly what I was looking for, as well as several payment options. HomeCinemaCenter has delivered on their promise and my family is very happy with al of our new furniture!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

Thumbnail of user mikel193
Mike L.

How do I know I can trust these reviews about Home Cinema Center?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Home Cinema Center?