• Home Cinema Center

Home Cinema Center

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Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
67
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How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

Reviews (760)

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Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user sherryl275
Arizona
2 reviews
1 helpful vote
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June 7th, 2021

I don't know who the jerk is they hired to answer the phones, but he needs to be Fired! You can't ask a question because he hangs up on you. And, if he is the owner he needs to go back to business school to learn how to talk to people. No customer appreciation! The guy who answers the phone is an a__h____. I will never buy anything from this place! Before you order just call and see. When I asked to speak to someone else, he just hung up on me. I was hung up on 6-8 times. Nothing wrong with the phone. Just sucky customer service!

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Thumbnail of user tanyab117
Switzerland
1 review
0 helpful votes
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May 24th, 2019

I ordered the Catnapper Jackpot Chaise Recliner. I have been looking everywhere for this chaise recliner and was so happy when I found it here. It's perfect. The recliner was delivered in record time, packed very well, in perfect condition, good quality and at a good price. I would certainly order from HomeCinemaCenter again!

Thumbnail of user barbk14
Georgia
1 review
0 helpful votes
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August 30th, 2017

I have been very pleased with hcc. I have furnished a few rooms with items as well as my patio, and hcc has been very good to work with, the quality is very good for the price, and I love what I have bought. I cant wait to furnish another room

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Thumbnail of user autumnj4
France
1 review
0 helpful votes
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December 22nd, 2017

They really went out of there to help me with my purchase. I had trouble finidng the set I wanted and searched for hours. I called customer service and they quickly found what I was looking for when I described it.

They kept me informed every step of the way and gave me a direct phone number to call my rep if I needed anything.
I also really liked the shipping company they used. The delivery man took the time to put the pallet somewhere safe and out of the weather and was very nice about the extra work.

You can't beat their free shipping on a bedroom set either. Saved me lots of money and when you are on a limited income, every dollar counts.
I've not had a chance to get someone to put the bed together, but from what I can see of it, it looks very well made.
The bedroom set is simply beautiful and extremely well made. The construction seems better than anything I found in the stores and it just simply gorgeous.

Thank you HCC for all your help and your great people and great prices.

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Thumbnail of user michellea71
New York
3 reviews
3 helpful votes
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February 15th, 2016

Each morning I get my cup of coffee and go straight to HCC's website to see what new item's have arrived! I feel like a child at Christmas!

My most recent order includes what I call a "I HAVE TO HAVE THIS!" item. It is a 2-piece Vendome sofa set! Perfect for my Living rooml! Yes! I'm VERY excited (can you tell?) and can't wait til it arrives!--

Thank You HCC for having wonderfully eclectic items to chose from!

Thumbnail of user lisab463
California
1 review
5 helpful votes
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March 16th, 2018

I ordered a recliner that I had been saving up for over 2 years. I don't have much money. Life is hard for me. But I need that particular chair for the depth because I sleep in a chair. I have a bad back and can't sleep in a bed. My chair arrived 2 days ago. Came in 2 pieces. No damages, but when I put it together I realized it's the wrong chair! I called to speak with customer service, i eplained what happened and he rushed me off the phone. He wasn't even listening to me. He literally started fussing at me. I guess they do not have a return or exchange policy. If you receive the wrong item, then that's just tough. I have been crying for 2 days now. I could never order from them again. Now I've gotta look for a chair from somewhere else because I need one bad!

Thumbnail of user monicar159
New York
1 review
1 helpful vote
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October 13th, 2019

I love love love this table I'd seen in the store and it was about $50 more than the price that was quoted online I was so happy it was shipped in a fast manner and packaged so well that there was no room for it to get damaged it also has these little turn styles on the bottom where you can adjust the height if your floor's uneven it goes great with my new Farmhouse look I love it! Thank you HomeCinemaCenter

Thumbnail of user chelseak100
Sweden
1 review
1 helpful vote
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February 5th, 2021

Thank you for helping me to combine my purchase on a payment plan and my credit card. The rep was very knowledgeable on how to do this. I tried a couple of stores on this purchase and wasn't successful because the rep didn't know how to complete a split transaction.

HCC was great with helping me. Delivery was quick and I could not be more happy.

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Thumbnail of user dianec245
Texas
1 review
0 helpful votes
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November 22nd, 2018

Very happy with my purchase at HomeCinemaCenter.com! Found the perfect sofa set for my new condo and it was definitely the best price. Took a few days to deliver, great service and Patrick delivered it to my condo and made sure everything was nice. Looks great and it is soooo... comfortable. Thank you!

Thumbnail of user amandas215
California
1 review
0 helpful votes
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May 20th, 2017

Delivery was very fast. Delivery crew was very helpful and careful with my furniture. The best online furniture store to shop with. Thank you HCC for a very fast delivery and customer service experience.

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Thumbnail of user lillyd37
Luxembourg
1 review
0 helpful votes
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October 25th, 2021

I was looking all over for the right upholstered bed to replace a previous one that was very unique. After weeks of searching, I came across the perfect
Bed with HCC.

When I called, I spoke with a very helpful sales rep named, Lisa, who explained all my delivery and setup options in a way that no other discount e-tailer would.

Lisa was able to give me a significant discount and point me in the right direction for the White Glove Delivery, which is the gold standard of furniture delivery. I felt great about the purchase and being in the right hands with Home Cinema Center.

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Thumbnail of user paulaw128
Norway
1 review
0 helpful votes
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September 25th, 2018

Whenever I am searching for something I cannot find in-stores, or looking for a great deal, I always turn to Home Cinema Center! Best section, great prices, best online home shopping experience you can get!

Thumbnail of user mattl41
New York
2 reviews
0 helpful votes
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April 11th, 2015

I'm redoing my dining room and purchased a table with chairs along with some artwork/decorations for the room. I was really surprised when all my items
Arrived early and everything was exactly what I ordered.

My dining room is looking great and I will be using HCC again when I tackle the living room.

Thumbnail of user alisonh20
North Carolina
2 reviews
0 helpful votes
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January 15th, 2016

I order twice and never had problem and their products are what i'm always looking for. Our first order was for a living room sectioanl and table set. Came in before expectations and love it.

Our 2nd order was for a bedroom set. They accidentally shipped us an additional night stand. We had the space for it, so they let us keep that for 1/2 the price. Exceed our expectation evcery time. Great store

Thumbnail of user saharap3
Pennsylvania
1 review
1 helpful vote
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May 4th, 2021

I ordered furniture in March. It was supposed to come in April. Never came... because it's on back order. So, I call customer service. He is very rude, he says to email him for a cancelation. I did that. Now I'm waiting for my refund, because I received no item and canceled my order. Website says 5 to 7 business days. I waited for at least 12 business days now. No refund. So, I call him. I start to talk, I say "I'm calling to check on the status of my refund"... before I could finish talking, he puts me on hold. Then hangs up. Then I call again. He hangs up and blocks me. He also block me from the 2nd phone number I call him on. He has no intention on returning my money in the amount of $756.00, for an items I never received. I will be seeking legal action.

Tip for consumers:
Don't shop at Home Cinema Center, is you don't want you money stolen. He is scamming people.

Products used:
Never received my product

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Thumbnail of user maryf527
Netherlands
1 review
0 helpful votes
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October 12th, 2019

I searched for a recliner on the Internet. There were a number of companies that had the model I was looking for but HomeCinemaCenter had the best price. I spoke to one of
Their representatives and placed the order on their website. From start to finish everything went smoothly. I wouldn't hesitate to deal with HomeCinemaCenter again in the future.

Thumbnail of user danielleb449
Ukraine
1 review
7 helpful votes
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February 28th, 2021
Verified purchase

Andrea from HCC is a GEM - perfect customer service. Made sure we received best discount available and answered all questions quickly. We are looking forward to delivery - understand unavoidable back orders due to COVID-19 BUT appears they have a system that will keep us up to date.

Thank you Andrea - we are so appreciative of all your assistance.

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Thumbnail of user jant314
Romania
1 review
0 helpful votes
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April 30th, 2022

I Purchased an entertainment center and a table set from HCC., made by Liberty. My contact was Amanda. The item delivery was very quick and Amanda kept in contact with me, kept me updated and thus the scheduling was easy to deal with. The Delivery guys who showed up at my residence where very polite and courteous and they put together the items and took all of the packaging material with them.

As an FYI, I don't normally write recommendations or put my reputation on the line for many companies, however, the entire experience with HCC company was indeed a pleasure and is much worthy of some praise. If ever in the market for more furniture, I would not hesitate to contact HCC. In this day and age, it is nice to find a company that still takes pride in their service and dedication to the costumer
And customer satisfaction.

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Thumbnail of user paulak28
California
1 review
17 helpful votes
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July 1st, 2017

I have pretty much furnished my condo with HCC products. (I tried to include pics with this review: the hammock-chair, tv stand, bedroom set, popcorn machine are all from HCC. Their prices are very good and they frequently have sales so I can't complain. They ship when they say they will, and the products often arrive a bit earlier than the due date (aka you aren't waiting forever for a product). Out of all the products that I have ordered, I've so far only had one piece of furniture come missing the connecting hardware And the parts process was super easy. I took a photo of the instruction, sent an email, received a prompt response, and they shipped me a replacement piece in record time. Customer service responds to me within 24hours, and their delivery people are incredible. I'm looking forward to doing over my main house and can't wait!

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Thumbnail of user brandonm217
Michigan
1 review
3 helpful votes
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April 14th, 2019

I purchased a coaster bedroom set from this place after seeing a good rating on the BBB website. However I couldn't be more disappointed. Their website CLEARLY said the bedroom set had English dovetail construction and felt lined top drawers. It did not. The drawers were cheaply stapled together and no felt lined drawers either. When I submitted a complaint to the BBB their only response was that I should not expect a $700 set to be the same as a $3000 set. Well, if you ADVERTISE the set as having well made drawers, I expect it to be so! Think twice about this place. They have no issues with false advertising!

Thumbnail of user faunad
North Carolina
1 review
0 helpful votes
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November 18th, 2017

We order a Hillsdale dining set from HCC Furniture. They had the best price for the dining set we were looking for. Our order was delivered within the week that we ordered it. Unfortunately, Out of all the products that I have ordered, I've so far only had one piece of furniture come missing the connecting hardware And the parts process was super easy. We contacted HCC Furniture's customer service department about our problem. Debbie, in customer service, was very understanding and apologetic that we had a missing part. She contacted Hillsdale Furniture right away and within a week we had all the nuts and bolts., shipped to us from the factory.

We are so glad we purchased from HCC Furniture. Our purchase was shipped quickly and our problem was handled above and beyond our expectations.

Four thumbs up to HCC Furniture!

Fauna & John

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Thumbnail of user heatherl260
New York
1 review
1 helpful vote
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December 3rd, 2019

I purchased a 6 piece sectional from HomeCinemaenter. The furniture shipped exactly when they said it would. The website was easy to use and the customer service was spot onl! I will absolutely be purchasing more in the future from HCC.

Thumbnail of user nicolew60
New York
2 reviews
2 helpful votes
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January 4th, 2016

I so enjoy shopping HCC. I can usually find what I am looking for. More often than not I find what I wasn't looking for.

With so many choices you can't go wrong. So far the quality of everything purchased has been excellent. All items have been received in great condition. Shipping has been fast.

I have ditched other shopping websites and haven't been sorry. I tell all my friends about them.

Thumbnail of user debbier198
France
1 review
0 helpful votes
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December 11th, 2018

I Ordered a tv stand and a ound bar from HomeCinemaCenter. The box had a little damage, so before I opened the box I called them. They had amazing customer service. They explained what to do, if the product was damaged. The product wasn't damaged and had so much packaging would be very difficult to do anything to it. Was exactly has shown on the site. Over all had a pleasant experience with this company and would order again.

Thumbnail of user laurat852
Austria
1 review
0 helpful votes
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April 4th, 2021

My wife and I were looking for a small, inexpensive dinette set (table and 4 chairs). We had looked at local stores and were disappointed with the selections and the prices. Then we found exactly what we were looking for online at HCC. In fact, it we found the same dinette set we saw at one of the stores. HCC's price was 40% less... for the EXACT SAME SET... same style, same color, same manufacturer.

We placed an order and sure enough to promise., it was delivered in just over a week. The set is beautiful and looks great in our new home. Customer service was great and very helpful. Thank you!

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Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

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Mike L.

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