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    Home Cinema Center

Home Cinema Center

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Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
View ratings trends
67
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How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

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Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

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Reviews (760)

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Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user vickym19
North Carolina
2 reviews
2 helpful votes
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June 1st, 2015

This is one of the best new sites around. Beautifully put together. Quality and savings are outstanding. The shipping is very fast. I also like the way the site works and especially the checkout process. It is very streamlined and different and much easier.

I ordered a living room sectional and was delivered in less than 2 weeks. Quality and comfort are amazing!

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Thumbnail of user nicoles2174
Netherlands
1 review
1 helpful vote
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December 13th, 2022

I am very pleased with my purchase of the Magnolia Manor Table set. The price was better than any other seller, and the ordering process was seamless. I did have contact with customer service regarding shipping because I hadn't received any shipping information, but the packages arrived the following day. Amanda was very helpful and considerate and I appreciated her time. Thank you for a beautiful piece of furniture! I will definitely recommend your store to family and friends!

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Thumbnail of user sarahl207
North Carolina
2 reviews
0 helpful votes
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April 22nd, 2017

My favorite website!
I love the items they have which are different to what I can find anywhere else and the prices on most things are very well priced for the quality.
Always excellent customer service, and the delivery crews are top notch!

Thumbnail of user latasham66
Alabama
2 reviews
0 helpful votes
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February 15th, 2019

I ordered my sectional through Home Cinema and read some negative reviews about delivery. I can honestly say I was surprised at how fast I received my sectional through Averitt express. There was no damage the delivery guy Brandon was the best and made sure that everything was intact. I don't know much about customer service at Home Cinema because I ordered online without speaking to them. I think they prefer online sales versus calling them but that's my opinion. I got exactly what I ordered in mint condition and a great price over other online competitors saved over $500 dollars. I would order again but probably with white glove delivery that 585lbs sectional was massive going up stairs.

Thumbnail of user annap322
Netherlands
1 review
2 helpful votes
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December 6th, 2019

The online representative from HomeCinemaCenter that helped me was the best. She answered all my questions and went above and beyond to help me.

The furniture showed up in about a week and looks stunning in my new house. Thank you so much!

Thumbnail of user ariak3
Netherlands
1 review
2 helpful votes
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July 5th, 2019

We ordered the Jackpot reclining chaise rocker recliner. Not only did we find what we wanted but it is the most comfortable piece of furniture in the house. My husband and I love this chair. HomeCInemaCenter did as they promised and they continued to update us as the order was manufactured and shipped. We were happy and will definitely purchase from HomeCInemaCenter.com in the future. Highly recommend this business, great customer service.

Thumbnail of user katied372
Switzerland
1 review
0 helpful votes
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April 2nd, 2022

We are so impressed with the service from Jacob! He was in communication during every step of our purchase of 8 library wall bookshelves, from when we purchased through delivery, and even afterwards. We noticed a missing accessory on one of the shelves upon arrival and Jacob made things right
Immediately... and again double-checked with us to be sure everything was alright. Such excellent service is not to be found these days and we will definitely purchase from Home Cinema Center again! We love our new library wall bookshevles!

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Thumbnail of user teresah5
Virginia
2 reviews
17 helpful votes
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January 19th, 2012

I ordered a few large furniture items thru multiple purchases. Was very nervous ordering furniture online, and never ordered anything this big before without seeing it irst. We first purchased a guest bedroom set. Was delivered in just a few days, no assembly required, and it was beautiful. Thought about keeping this for our master bedroom, but then we found another set. Ordered that one, and payed a little more for inside delivery as it was a very heavy set from Liberty Furniture. Absolutely gorgeous! Excellent experience all around.

Thumbnail of user ginap33
California
1 review
0 helpful votes
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March 13th, 2017

Extraordinary service! Top Quality! We have been looking for a chest to match a bedroom set. Zuyob searched for what we were looking for based on a verbal description and found the exact match! We're going back to buy furniture for the rest of the rooms in our brand new house. I highly recommend this place

Thumbnail of user alanak43
Germany
1 review
0 helpful votes
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January 14th, 2022

Kristy from homecinemacenter.com assisted me with my order for a dining table set when I encountered I had questions about financing.

I appreciated her friendly, efficient manner. Within just a few minutes, all of my questions where answered and my order was on it's way. Order arrived very quickly and my family loves it. Thank you so much!

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Thumbnail of user nancyf195
Netherlands
1 review
1 helpful vote
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January 6th, 2019

Wow! I am impressed with the great on-line customer service and the EXCELLENT price I paid on my new bedroom set! I am one happy camper and will definitely recommend homecinemacenter to friends and family.

The furniture is beautiful and certainly a keep sake. Will purchase from you again. Thank you!

Thumbnail of user tabbyc2
Michigan
1 review
0 helpful votes
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October 17th, 2018

Sharon from homecinemacenter.com assisted me with my order for a sectional when I encountered a problem due to an error on my part. I appreciated her friendly, efficient manner. Within minutes, the issue was resolved and my order was on it's way. Order arrived very quickly and my family loves it.

Thumbnail of user jessicat292
Netherlands
1 review
3 helpful votes
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October 27th, 2019

I ordered a bedroom set from HomeCinemaCenter and later a sectional sofa. Local stores were hundreds more and also charged for delivery. The bedroom set took one week to arrive and the sofa about the same (this included waiting for the local delivery contractor to be in my "area"). I appreciated the sofa pictures with dimensions shown on the website, as well as update emails that show where in the shipping/delivery process your order is. Excellent company and amazing customer service!

Thumbnail of user jenniferf946
Canada
1 review
0 helpful votes
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October 11th, 2020

The shopping and customer service experience with HomeCinemaCenter was excellent from ordering to delivery. The price was very excellent and included white glove service which meant a lot to me. I'm always nervous about ordering furniture online, but this bedroom set is a excellent quality. Overall, extremely happy with my purchase!

Thumbnail of user deniser582
Denmark
1 review
0 helpful votes
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October 27th, 2021

I searched multiple furniture stores for a 66 inch tv console and a matching occasional table set and found them on HCC. Regrettably the 66 inch was back ordered, yet Totally Furniture allowed me to place the order and delivered both pieces within two weeks, earlier than initially promised. They are stunning and exactly as advertised.

Not only did I receive an order confirmation, but several emails confirming the order when the shipping company was assigned and when the items would be arriving and a follow up email to ensure that everything was as expected. I would highly recommend Home CInema Center and will be Back.

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Thumbnail of user nancyb3168
Texas
1 review
1 helpful vote
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November 22nd, 2022

I almost gave up trying to order office furniture due to the delays getting anything in my local town. I contacted Lisa and shared my experience and they took it from there.

I should have started with Home Cinema Center, it would have saved me a ton of time and frustration. The process was seamless from ordering to delivery. The cost was very competitive compared to others and the quality of the furniture was exceptional. I would highly recommend and will deffinetely be coming back with our next room makeover project!

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Thumbnail of user veronicar486
Netherlands
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

I purchased my first couch from HCC in 2017 and it was a steal of a deal. Not only that, but the delivery company they used was awesome. The guys went out of their way to squeeze it through a tight spot with no damage. I ordered another couch from them this month, and it was delivered well before estimated, and by the same delivery company (Averitt) who once again had great guys. I will continue to recommend Home Cinema to friends and use them myself!

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Thumbnail of user courtneyg25
New York
2 reviews
0 helpful votes
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June 23rd, 2016

The entertainment console, coffee table, sectional, popcorn machine -- so far everything we've gotten via HCC has been as described. We spend quite a lot of HCC staff time
Getting answers (is this furniture solid wood, what wood exactly, what is the weight limit on this chair or that love seat, how are returns handled, and more
With the result that we have never had to use their generous return policy.

We will get more things here for sure. Thanks A++

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Thumbnail of user cjw36
California
1 review
1 helpful vote
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November 30th, 2020

I have never purchased from this company. I called this afternoon to inquire regarding furniture and was greeted with a very rude sales associate. After reading numerous customer reviews I will not purchase from this business.

Thumbnail of user barbarap1582
Colorado
1 review
0 helpful votes
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November 23rd, 2021

Please do not waste your money on the extended warranty. I have been trying to make a claim for months. I was told that I needed to send pictures of the damage which I did, several times. I did close-up pictures so they could see the actual tears. The gentleman was so rude. He told me my pictures didn't help. They that they needed a big picture of the entire set. It would have been nice if some had explained that months ago and his tone was very unprofessional. Nevertheless, I will send a big picture. I told the man he was very rude with his tone and he hung up. Wow! Terrible customer service. I will be writing a Google review as well as a yelp review on this company.

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Thumbnail of user bevj
New York
2 reviews
22 helpful votes
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August 11th, 2012

I've made several orders from this site and had great experiences every time. First time was for a set of recliners which we had delivered in about 7 days or so with UPS. They brought them into our garage which is their typical delivery location.

The next time we ordered a bedroom set & sectional. There was a free promotion at the time for free shipping, which we received on the entire order. Since this was free, we decided to upgrade to white glove delivery by phone. Customer service was very helpful, and placed the order for us. This was a nice treat, where a 3 person crew took everything off the truck, moved around our old furniture, and disposed of all the packaging. We were missing hardware for the bed, which was sent out and received a couple days later.

Excellent experience all around. Thanks!

Thumbnail of user beths1149
Georgia
1 review
1 helpful vote
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July 19th, 2023

I was able to find the exact Liberty Bedroom set with dresser and mirror I needed at a great price and a good offer on white glove delivery. Mary was responsive to my questions and communicated before, during and after delivery to ensure a smooth delivery process. Furntiure set was even nicer in person and we are very happy with our decision.

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Thumbnail of user kerryp31
New Jersey
1 review
8 helpful votes
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February 28th, 2018

Terrible... Terrible... Terrible Customer Service... Very Unprofessional. I was just hung up on after calling to inquire about a sofa that I ordered nearly 2 months prior. I was told that the sofa would take nearly another 3 weeks to be possible delivered since it was backordered. No one and I mean no one even bothered to reach out to me to let me know. I was anticipating a delivery call this week and even made arrangements with my neighbor to receive the item. They are advertising merchandise that they do not have and will have you waiting endlessly for items that will simply never be delivered. Heed my warning... pay a little extra and buy from a reputable business. I wish I could give this place zero stars... seriously this place is the PITS... and if there are reviews on here that say "excellent" and "great buying experience," I'm certain they were written by one of the clowns who hung up on me.

Thumbnail of user brianak7
Spain
1 review
0 helpful votes
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November 9th, 2018

I ordered two bedrooms of furniture. I saved so much money, and the pieces are beautiful. Everything was delivered without so much as a scratch and they were exactly as expected! My situation was a little difficult (on my end) and customer service was quick to respond and solve all of my issues. I would order from homecinemacenter every time!

Thumbnail of user barbaram1105
Netherlands
1 review
7 helpful votes
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May 25th, 2020

Amanda was my personal consultant through my shopping experience at HomeCinemaCenter. She was proactive answering questions and helping pick best brands and designs. I was very impressed at her knowledge and just pure decision to making sure my shopping experience was perfect. If I can compare it was a the Ritz Carlton experience of furniture shopping. Thank you for everything!

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Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

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Mike L.

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