• Home Cinema Center

Home Cinema Center

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Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
67
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How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

Reviews (760)

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Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user lauraa453
Netherlands
1 review
21 helpful votes
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May 9th, 2020

The shopping experience overall was excellent from ordering to delivery with HomeCinemaCenter. The price was very competitive and included white glove service and warranty which meant a lot to me. I'm always nervous about ordering furniture online, but this abby park bedroom et is a very fine set of furniture. The front drawers design is really lovely and the wood sides has a very nice grain and beautiful finish. Overall, extremely happy with my purchase!

Thumbnail of user kellyp636
Austria
1 review
6 helpful votes
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November 26th, 2020

So far the total ordering process with HomeCinemaCenter went extremely smooth. Including contact with customer service to ask a specific question about the availability of accessory products.

Reason I chose this business: Yes I spoke with two and they did a fine job and answered all of my questions.

Reason I chose this product: Had been contemplating new bedroom set and your current sale prompted my purchase at this time with free night stand

Delivery crew was perfect and setup everything very quickly.

Thumbnail of user amandad100
Georgia
1 review
0 helpful votes
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July 23rd, 2017

My new living room set delivered on time, took only 10 minutes to unpack and assemble, and the picture on the site does not due it justice. Jessica in customer service was awesome. I am extremely happy with my purchase and delighted that I could use my rewards.

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Thumbnail of user lonnieb46
Singapore
1 review
0 helpful votes
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September 18th, 2018

I have been looking for the perfect reclining sofa set, and color. One of my friends told me about a good experience with homecinemacenter, so thought I'd give them a try. I found the set I wanted with Home Cinema Center at an awesome price and fast delivery.

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Thumbnail of user ambern51
Austria
1 review
3 helpful votes
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December 22nd, 2019

Very Quick. The delivery staff did an excellent job. They were on time, placed the furniture where I needed it and gave me instructions on how to set it up. It was a gift for my
Daughter who lives in another city. The furniture is beautiful. It is exactly as the description says and the picture shows. Thank you HomeCinemaCenter

Thumbnail of user staceyl125
Netherlands
1 review
24 helpful votes
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July 11th, 2020

I read many complimentary reviews which is one of the reasons I chose HomeCinemaCenter. Price was considerably less than other sites and customer service was most helpful with a question I had before ordering. I checked the color upon arrival and it is as shown in the photos The entertainment center arrived safely and fits our room perfectly. Even all of the glass shelves arrived safely. Thank you for great customer service!

Thumbnail of user nancyl177
Germany
1 review
0 helpful votes
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February 28th, 2018

I was searching for a dining table set and wanted to buy it online. I came across homecinemacenter and decided to give them a try because their price was reasonable as compared to some other stores. My table arrived in less than a week and it was in perfect condition. We are happy with our purchase.

I am so glad i bought it from homecinemacenter.com and will do it again if I need to buy any more furniture in future.

Good online store with good rates and very good service.

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Thumbnail of user caseym25
North Carolina
3 reviews
2 helpful votes
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March 9th, 2016

Kathy helped me place the order and gave me great input and suggestions on other items that would work well with what I purchased. She was very patient and has a great
Sense of humor that made me feel very comfortable.

Very happy with my first purchase. It was a living room set.

My kids love being able to cuddle with the entire family for movie night!

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Thumbnail of user sharonb433
Netherlands
1 review
0 helpful votes
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October 27th, 2018

Wendy was the best. She was very patient with me and answered all my questions. I had a great experience when I called into homecinemacenter. I look forward to ordering more to go with my bedroom set!
And the guys who showed up were great! They were quick and efficient with the set-up/ clean-up. They even put the floor protectors on the bottom so that my newly finished floors would stay in good condition. I tipped them accordingly. Great experience!

Thumbnail of user brandonp448
Ohio
1 review
0 helpful votes
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April 7th, 2022

Do not to business with this company. They are a fly-by-night drop-shipping operation that are way in over their heads when it comes to providing customer service. Item came damaged and they would not respond to any attempts at communication.

Thumbnail of user lindab2813
Switzerland
1 review
2 helpful votes
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March 17th, 2021

The shopping experience overall was excellent from ordering to delivery. The price was very competitive and included white glove service and warranty which meant a lot to me. I'm always nervous about ordering furniture online, but this cherry blossom chest is a very fine piece.

The front is really lovely and the wood on both sides has a very nice grain. Overall, extremely happy with my purchase!

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Thumbnail of user reneer647
South Carolina
1 review
2 helpful votes
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November 24th, 2023

I did a lot of searching for the perfect couch. And I mean, every day for about a month after I moved in. I wasn't explicitly looking for the perfect cloud couch dupe, but I definitely found it with the Jackson Posh Sectional. The material is soft, the down inside the cushions stays plush and it just looks much higher end than the price tag gives off.

It arrived with a big stain on the outside of one of the corner pieces and because I didn't keep the packaging, not much could be done, understandably so. To do the best they could, they offered a discount to what we paid and I was happy with that. Lisa, the customer service rep, was quick with her responses and informative throughout the process. I'm thrilled with the purchase.

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Thumbnail of user heidin102
Netherlands
1 review
0 helpful votes
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October 9th, 2021

I just placed an order for a Living Room Set and want to give Lisa ( Customer Service Representative) five Stars. I was trying to apply a coupon which was not working and seek for help. She helped me get a big discount on my purchase and delivery.

She was very polite and helped me place the order smoothly. Thank you Lisa. Delivery experience of my beautiful furniture was exceptional and quicker than I thought.

Hope to come back and give my furniture a 5 star review for another order.

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Thumbnail of user ashm35
Germany
1 review
3 helpful votes
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November 27th, 2019

Looking for a furniture online was not easy, but the reviews on this site made it easy to know I was getting just what I was looking for. Thank you Amanda for all of the help. We ordered a bedroom set, dining, and some accessories which was delivered very quick. The delivery crew was amazing as well!

HomeCinemaCenter did an amazing job communicating with me and everything was perfect!

Thumbnail of user dianes1682
Netherlands
1 review
0 helpful votes
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November 9th, 2021

I received my furniture very quickly considering all of the delays happening in the world right now. Just 2 weeks!. Janie kept me informed at every step.

Tom, the delivery person, was very friendly and he and his helper were very professional in getting the bedroom suit in the house without any damage.

The furniture is exactly what I was looking for and at a great price. Thank you!

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Thumbnail of user victorias563
France
1 review
2 helpful votes
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February 5th, 2021

We were very happy with our first purchase of a dining room set from HomeCinemaCenter and are even more exhilarated with our second purchase of a media center and living room sets. Once again, the prices offered on the website were extremely competitive and our furniture arrived much before we expected.

The delivery guys were very congenial, patient and helpful along with excellent customer service.

We have had a very positive experience with this company overall in buying all our furniture and will come back to it again for any other purchases in the future.

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Thumbnail of user pennyb207
Sweden
1 review
0 helpful votes
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March 28th, 2021

I was really delighted with my new bedroom set. There site was very easy to navigate and shipping was very quick. Delivered in just 2 weeks which is much better than my local stores were quoting.

Courteous and prompt replies to queries. I would definitely use again.

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Thumbnail of user samm1275
California
1 review
1 helpful vote
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April 23rd, 2022

Do not order from this website, it is a scam. No customer service what so ever, no exchange or refund, will charge you for shipping and restocking. The company tell you to email for any complaint, they don't want to speak to people. Very rude customer service

Tip for consumers:
Do not order online from this site, call customer service number first, then you know you will not order.

Products used:
Entertainment center

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Thumbnail of user miker65
Arizona
1 review
2 helpful votes
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January 2nd, 2013

We purchased a kitchen table through their site. It arrived a couple weeks later. We've had the table for a little over two months and the screws are already falling out of it. The build quality is poor and I fear I will be buying another kitchen table inside of two years. Also, they failed to pay the freight company so today, two and a half months post delivery, we received a bill from the shipper saying we were delinquent on shipping charges we paid with our order. I called company and the rep acted like it happened all the time. "Send us the letter the freight company sent and we'll take care of it." To top it off, they made a $39 profit on the shipping by overcharging for it. Nothing like getting harassed by a freight company for a bill I don't owe. That will be our first and last order from this company.

Thumbnail of user melissam40
New York
1 review
0 helpful votes
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October 11th, 2014

I have ordered other items from HCC and have always been satisfied. This was no exception. The order shipped within a day of placing it on line and I received the item 5 days later.
The item looked like it should and was just what I had expected. My husband loves our new sofa set and the fact we saved hundreds from local stores.

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Thumbnail of user alisong159
Netherlands
1 review
0 helpful votes
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August 8th, 2021

I usually don't write reviews but wanted to this time because I saw mixed reviews here. I had a great experience. I found a living room sectional I liked on Another site but they were out of stock. Found the same set at HomeCinemaCenter and ordered it and received it in about a 2 weeks in perfect condition.

Received good communication about the shipping company and when they would arrive. The sectional was an unusual size so I'm so glad I found it. Thank you.

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Thumbnail of user kritiec
Netherlands
1 review
0 helpful votes
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February 21st, 2019

This is the second time I have purchased from homecinemacenter, and it continues to be a positive experience from beginning to end... ordering on-line, speaking to representative with questions, and delivery. Price, service, and quality are important to me in a business, and they hit all three marks very well!

Thumbnail of user kristenz22
Austria
1 review
1 helpful vote
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July 24th, 2020

I received great customer service from HomeCInemaCenter. They kept me informed about my order and replied to my email quickly. I'd definitely buy from them again. Delivery was very quick considering everything going on in the word. I'm very thankful they were able to get my bedroom set to me!

Thumbnail of user janek286
RU
1 review
7 helpful votes
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January 1st, 2021
Verified purchase

John from HomeCinemaCenter was very thorough with explaining and processing my sofa set order. He reviewed with me every product detail, the entire buying process and went over all aspects of the delivery process.

Delivery was very quick and I received it ahead of the time they even quoted. Its is even more beautiful in person than in the photos. I will be working with HCC on all of my future furniture needs and orders. Thank you!

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Thumbnail of user bent149
Texas
1 review
4 helpful votes
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November 20th, 2019

I ordered two bedrooms full of furniture from HomeCinemaCenter. I saved so much money, and the pieces are beautiful. Everything was delivered very fast without so much as a scratch and they were exactly as expected! Customer service was quick to respond and answer any question. I would order from them every time!

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From the business

Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

Thumbnail of user mikel193
Mike L.

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