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    Home Cinema Center

Home Cinema Center

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Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
View ratings trends
67
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How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

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Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

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Reviews (760)

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Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user tashab46
Netherlands
1 review
5 helpful votes
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July 25th, 2020

We placed our order for an extra large recliner set for our remodeled family room... got free shipping... and the item was delivered to our home just 7 days later! It was beautifully packaged and was even more impressive than we had hoped for. Thank you HomeCInemaCenter... you have two more very pleased customers who look forward to doing more business with your Company in the future.

Thumbnail of user pamelac233
New York
1 review
0 helpful votes
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June 26th, 2019

I am so happy with my purchase from HomeCinemaCenter. My wall unit came in in record time. The men who delivered my order to me were great! They brought my order into
My home very carefully and set it up in record time. They were very nice and very courteous. I will definitely order again from this company when the opportunity arises.

Thumbnail of user cynthiaz12
Slovakia
1 review
1 helpful vote
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March 13th, 2018

This was my first time ordering furniture online and HomeCinemaCenter made it such a good experience I will be ordering more from them in the near future. I highly recommend this company to anyone who is looking to do their buying online.

Even the delivery was exceptional. Great service all the way around couldn't have gone any smoother.

Thank you HCC for such a great buying experience.

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Value
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Thumbnail of user angelaw13
Virginia
1 review
2 helpful votes
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October 8th, 2012

Home Cinema's service was excellent. My item arrived sooner than I expected. Very surprised! Would order again, and again. Very pleased with the item as well.

It was just what I expected and priced much better than I could find anywhere else.

Thumbnail of user janineb35
Netherlands
1 review
2 helpful votes
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July 9th, 2018

I am extremely satisfied with the model I chose, after considering many different sets. The finish and design is vintage and can merely match with anything. The structure
Of the drawers was all dovetail and is very sturdy, as well as the queen panel. I appreciate the detailed emails with updates on the status of shipment. Product was just as advertised. I am Very satisfied.

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Thumbnail of user alishah
North Carolina
1 review
2 helpful votes
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May 22nd, 2012

Initially I felt comfortable with ordering from this site. I should have done more checking on ratings with this company. I have not as of yet received item ordered. When I called to inquire about the item I was told to check with the shipper. As if Home Cinema Center has washed their hands of it. Doesn't give a buyer much confidence in the validity of this company. Not only was the CUSTOMER SERVICE agent inept in answering my questions he was also rude and hung up on me. BEWARE BEFORE ordering. Chances are if you can find an item on this site there are probably a dozen or more sites selling the same item who are far more deserving of the order. Customer service is everything!

Thumbnail of user lisam479
Kentucky
1 review
0 helpful votes
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September 2nd, 2017

Just wanted to thank you for the wonderful service we received from your company. We had a sectional couch delivered and your delivery people were very courteous and professional. Thank you again. We love our new couch

Thumbnail of user darleneh132
Netherlands
1 review
1 helpful vote
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June 4th, 2020

Order from HomeCinemaCenter was delivered much faster than anticipate. Delivery guys were super nice and efficient. In and out in five minutes. And I love the piece that I bought - looks fabulous in my living room. The sectional filled the room right up and is super comfortable!

Thumbnail of user briannay27
South Carolina
1 review
1 helpful vote
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September 11th, 2023
Verified purchase

HomeCinemaCenter was super easy and very convenient! We looked at placessome local places and were saw great pieces of furniture but were way overpriced. The local places also charged some ridiculous fee for delivery. We started looking around google to see if we could find the same furniture online. We came across HCC and it sounded too good to be true:

After we purchased the pieces we saw in-store, we were kept up to date on delivery, our price was significantly reduced from what we found local, and the pieces arrived earlier than expected. No scratches, no dings, no problems! We were so happy we made another purchase for a couch since we were so far under budget with our table and entertainment center. This was awesome!

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Thumbnail of user reginan15
Costa Rica
1 review
0 helpful votes
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April 7th, 2019

I purchased a executive desk, lateral file, and wall of bookshelves from HomeCInemaCenter and I had the best experience. The quality and price were exceptional, the pre delivery communication was excellent... not excessive, but I always knew where we were in the process. And the delivery and installation was done by highly professional installers. The hardware for the desk was missing, and they got it to me pronto. When I had difficulty with the screws, which I thought were too short (turns out they weren't), they sent me longer ones, which I feel are more secure. I have found HomeCinemaCenter excellent on every level and highly recommend them.

Thumbnail of user jenniferg133
South Carolina
2 reviews
4 helpful votes
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October 11th, 2016

The Sectionals HCC sells are very nice and true to written about them. Colors are very accurate, and materials are extremely comfortable.

Customer Service staff is verify helpful. And even with shipping and still cheaper to buy from HCC than any less original furniture in my local town. Despite one small shipping hiccups I had with my order quickly. I still go back and plan to furnish the rest of my house soon. Would highly recommend!

Thumbnail of user michellef2393
North Carolina
1 review
1 helpful vote
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July 10th, 2023
Verified purchase

Thank you for helping me to combine my purchase on a bread finance plan and my credit card. The rep was very knowledgeable on how to do this. I tried a couple of stores on this purchase and wasn't successful because the rep didn't know how to complete a split transaction. HCC was great with helping me. Delivery was quick and I could not be more happy. Beautiful furniture too. :)

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Thumbnail of user laurenk62
France
1 review
1 helpful vote
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February 5th, 2018

I Ordered a large 4 piece tv stand with a fireplace. The box had a little damage, so before I opened the box I called them. They had amazing customer service. They explained what to do, if the product was damaged. The product wasn't damaged, and was exactly has shown on the site.

Over all had a pleasant experience with this company and would order again. The delivery company was excellent as well and set everything up in my room. Thanks!

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Thumbnail of user cherylo3
New York
1 review
4 helpful votes
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August 7th, 2014

Love the desk but came with a dent in the center as well as a broken drawer. Company is terrible to work with and I ended up with a defective desk. They have one man answer the phone and he is extremely rude and lies in order to not have to fix any problems.

Thumbnail of user richardh1512
Virginia
1 review
1 helpful vote
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October 7th, 2020

Horrible customer service and really rude. They're selling items they don't actually have. I bought a set and all I got was an email saying the sale was made and is being processed. Three days later I called wanting to know the status of my item and they said they'd get in touch with me about it. 7 days later... no contact. Two days after that I called them and they said: "tomorrow we'll let you know." Tomorrow came and they didn't contact me. So I called them again and this time they said, "you don't need to call again we have you on a list." After being put on hold I was told my item was on backorder for two months. I canceled. This company shows you really low prices but can't deliver it in a reasonable amount of time and doesn't even give you a status.

Thumbnail of user amberr26
Florida
1 review
6 helpful votes
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August 25th, 2016

I was very pleased with my purchase on Home Cinema Center and would highly recommend. I bought a Catnapper sectionalnot a small item. Home Cinema beat my local department stores price by $400, and delivered the sectional in just two weeks. The local guys wanted 3-4 months. That made up my mind immediately

After the purchase was made I was called with questions regarding shipment and then received calls from the shipping company which delivered without incident.

Home Cinema Center has a new customer for life. Great job across the board.

Tip for consumers:
look for coupons

Service
Value
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Thumbnail of user lisab2467
Netherlands
1 review
0 helpful votes
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April 26th, 2021

My experience with ordering my dining room set to the delivery of my dining room set was beyond exceptional! Everything went along without a hitch! E-mails were answered within hours, open communication with clear direction! The delivery team was very professional with meticulous precision! Every personI connected with through out the process were knowledgeable, caring and professional!

I would recommend them to family and friends! Thank you for a great transaction. Looking forward to our next room makeover project!

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Thumbnail of user scotth155
Florida
1 review
7 helpful votes
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July 21st, 2017

I wish I would have read the reviews before ordering a $1,400 chair from this place. As mentioned by other customers 20 times below Mark the only person that seems to work there has to be the rudest person in retail. The guy needs to find a profession where he doesn't have to talk to people. If anybody knows if he is the owner or who the owner is please post it as they need to know this guy is costing them business. Anything on their website can be bought from 20 other websites and if I were you I would.

Tip for consumers:
Don't use them and pray they go out of business.

Service
Shipping
Thumbnail of user jeremiahf8
Minnesota
1 review
2 helpful votes
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November 8th, 2016

They sent the wrong product and offered one of two solutions. Either a $75 credit or to issue a refund and return the product. Neither of which helped us since we designed our theatre room around the riser that we purchased through them.

The rep who called himself a manager was extremely rude and offered no solutions and instead asked me the solution that I wanted. When I told him a larger credit for their mistake he told me no and to deal with what I had. When I got upset he hung up leaving me without a solution and a wrong product. Had I had known I would have got what I got I would have went with another company.

Could not be any more disappointed with the company and their service

Thumbnail of user lisac371
Georgia
1 review
1 helpful vote
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December 8th, 2017

I ordered a tulip table with wood top. It showed up 10 days after I ordered it. My husband and I were very impressed with the packing of the table. Came in separate packages. The base of the table was in a thick box filled with styrofoam blacks surrounded by a wooden crate, then wrapped profusely with bubble wrap, and finished with 5-6 layers of plastic wrap. The table top was surrounded with foam paper, under a surround of styrofoam blocks, placed in a cardboard box that was surrounded by multiple layers of bubble wrap and plastic wrap.

The table is of nice quality, especially for the price. I would definitely shop with again.

Service
Value
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Thumbnail of user tonyah65
Massachusetts
1 review
1 helpful vote
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August 29th, 2019

I have been searching all over the internet to finish our new bedroom collection but went through several different vendors trying to purchase the Magnolia Manor King
Bed and matching table set. Amanda was quick with email communication with any questions I had. At first I thought it would take several months to receive my
Order due to backorder from the manufacturer, but luckily a week later,

HomeCinemaCenter had contacted me saying my order had arrived at the local delivery
Warehouse. The delivery crew was wonderful and put my bed together! Took nearly an hour and a half for them to do it (thank goodness I didn't have to!) Will definitely
Purchase from this store again. THANK YOU.

Thumbnail of user elizabethf1446
Switzerland
1 review
0 helpful votes
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December 18th, 2021

The Parker House entertainment center is beautiful and the delivery/installers were professional and careful setting up my unit. It arrived much faster than I thought. Very pleased with HCC and the staff when I placed my order. Thank you!

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Thumbnail of user cancyg
Netherlands
1 review
1 helpful vote
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January 25th, 2019

Excellent customer service and beautiful table set! Our table was going to be delayed in its arrival and HomeCinemaCenter didn't hesitate to give me all options available, including a refund. Was just a week delayso we proceeded. Great communication, great shipping experience and great product!

Thumbnail of user justinm115
Texas
1 review
8 helpful votes
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September 6th, 2017

Their website says the furntiure will be shipped in 3 days but it takes weeks before they ship. There is a reason behind this as they are likely buying damaged furntiures at pennies on the dollar. They will convince you to accept the damaged furniture and that is when your nightmare starts. In the end you get frustrated and give up and the result is you lost $$$$ trying to save a few bucks.

Thumbnail of user daniellec201
Virginia
1 review
1 helpful vote
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June 20th, 2019

Placed an order on 5/5, back-ordered til 6/6... Ok that is fine. On 6/14 I reached out to HCC via email since my online status still said processing and I had not received the item yet. HCC responded with " we have tried contacting you multiple times via phone and email with no response, you need to re-order." I stated I never received any emails or phone calls and I have been actively checking the progress online and in my emails. The only response I get was " It was not paid for, you have to re-order." Why do you give billing information if they are not going to bill you when the order is ready to ship? This is very poor customer service, they would not even re-process the order. Advise to check BBB to see what kind of company you are dealing with before purchasing anything.

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Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

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Mike L.

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