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    Home Cinema Center

Home Cinema Center

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Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
View ratings trends
67
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How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

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Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

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Reviews (760)

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Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user sarag157
Canada
1 review
1 helpful vote
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January 4th, 2019

At 8:45pm my wife and I searched and found a dinning room set we liked based on the image on the website but the description and list in the cart was different. I raised my concern with HomeCinemaCenter and spoke with Amanda who indicated everything was actually correct. Anyway, she assisted me in placing my order by phone. Just a few days later my beautiful dining set showed up and just in time for the holidays. Thank you Amanda for being customer focused and very professional.

Thumbnail of user anneb244
New York
1 review
2 helpful votes
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March 9th, 2019

I love the white dining table set and buffet which I shopped it through many sites and found yours to be the most reasonable. I previously ordered a large white entertainment center from you and I love it and get many compliments on it. It is a beautiful and sturdy piece.

Thumbnail of user carmens126
Switzerland
1 review
0 helpful votes
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October 16th, 2019

Excellent service in ordering and delivery of product. Product is as depicted in photo and is of very good quality. HomeCinemaCenter customer service went above and beyond with keeping me informed every step of the way. Greatly appreciate this with such a large purchase.

Thumbnail of user donnac2494
Poland
1 review
1 helpful vote
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October 6th, 2022

We were very impressed with the way this company kept in touch with us about our furniture order. They kept in regular contact with us about the status of our order. And they were very attentive with our delivery as well.

Our furniture arrived in great shape with no problems. Thanks to Amber for keeping in regular contact. Would definitely order from them again

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Thumbnail of user megana35
Netherlands
1 review
0 helpful votes
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February 23rd, 2018

This was my first time ordering furniture online and HCC made it such a good experience I will be ordering more from them in the near future. I highly recommend this company to anyone who is looking to do their buying online. Even the delivery was exceptional. Great service all the way around couldn't have gone any smoother. Thank you HCC for such a good buying experience.

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Value
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Thumbnail of user lisaj16
Illinois
1 review
5 helpful votes
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September 4th, 2012

I purchased a dining set from HCC. I was searching for a particular table, and there were several other retailers offering the same product. However they had the product at the most affordable price. I queried the web for any coupons (there were several), and made my purchase online. Within a day, I had notification of the order shipped. The product was shipped and arrived within 5 days.

Overall, I would recommend HCC for such purchases. Online furniture retailers can be quite shady, and many websites out there are scams. HCC is not one of those.

Thumbnail of user kellyf32
New York
3 reviews
0 helpful votes
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March 22nd, 2016

I had me purchase in 3 days. The packaging was sturdy and protected the wooden table/chairs. Unpacking was extremely easy and quick with everything already assembled.

I'm very pleased with the quality and entire purchase

Thumbnail of user catherineb556
Virginia
1 review
2 helpful votes
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February 16th, 2021

Amanda and her manager made the process smooth and easy. She helped me make the transaction and when I wasn't comfortable paying over the web site her manager called me to do the payment over the phone.

They were both nice and helpful. Honestly it is refreshing being able to talk to a person!

Now I can't wait to make my next purchase to finish my home!

Thumbnail of user shawnal306
Germany
1 review
1 helpful vote
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January 11th, 2022

The bedroom set was on sale, and it was delivered earlier than expected. We set it up as soon as it arrived and it is even more beautiful than any of the photos.

The delivery company was top notch and we are thrilled to stay at home and have something like this delivered.

Great company, and great furniture!

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Value
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Thumbnail of user ashleyf134
Texas
1 review
1 helpful vote
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July 4th, 2019

I had a very pleasant experience with HomeCInemaCenter. First, the delivery was ahead of schedule. Second, the delivery mapping indicating the different stages
Of the delivery process was very impressive. Third, the numerous notifications I was receiving during the delivery process is worthy of commendation. Finally, service was great and highly proficient.

Thumbnail of user kimberlyb2005
Netherlands
1 review
0 helpful votes
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April 25th, 2022

Ordering online was an easy process. Worked with Toby who was very knowledgeable and professional. Did a great job at answering questions and explaining warranty and delivery options.

Would definitely reach out Toby again for any future purchase needs from HCC. The delivery time was excellent and did an amazing job.

Everything arrived perfectly and would definitely order again.

Service
Value
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Returns
Quality
Thumbnail of user cherylm17
South Carolina
1 review
1 helpful vote
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September 29th, 2013

Home Cinema is amazing and they have great stuff,. So far I have been very pleased not only with the merchandise, but also with the delivery dates. They give a date when you are going to receive it and it is delivered that day. They also send a confirmation on all the items you order, and the order number so that you may track it, and I think that is great.

I recommend this site to everyone who likes a deal, and so far I am a satisfied customer.

Thank you HCC keep up the good work...

Thumbnail of user mis751
Georgia
1 review
4 helpful votes
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January 22nd, 2017

We recently ordered a table and chairs from a different company who contacted us to let us know they no longer had our desired chairs. So we contacted this company who ensured us that they definitely had them! They ended up sending us the wrong chairs. When we called immediately to tell them they were EXTREMELY rude to us and hung up on us. Now they are not even taking our calls and we still have not resolved our chair issues and have the wrong chairs. We have left messages, sent pictures, etc... Our original order confirmation shows the chairs that we were expecting as well. They are very sketchy!

Thumbnail of user paulad165
Texas
1 review
0 helpful votes
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October 30th, 2019

I ordered a dining table set and china cabinet through HomeCinemaCenter. I had a great experience. Easy ordering and quick delivery, and the price of the table was the lowest compared to all of the other stores. My entire family loves the table and its great quality.

Thumbnail of user teresaj130
Netherlands
1 review
13 helpful votes
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March 2nd, 2020

I shopped for furniture in stores and did no have much luck until I found this site - HomeCinemaCenter and they had what I wanted but I was Leary if ordering something site unseen but it was so worth it. I ordered the living room set and HomeCinemaCenter keep me updated every step of the way, it was a quick and pleasant experience and I would recommend Home Cinama Center to anyone. I love my couch. The delivery guys were amazing. Thank you!

Thumbnail of user lisam968
Switzerland
1 review
2 helpful votes
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February 26th, 2019

It was very easy to find what I was looking for at homecinemacenterr. Furniture arrived very quickly and customer service was amazing! Looking forward to receiving a bedroom set for my granddaughter. She is going to so excited. She's wanted a bed like this for some time.

Thumbnail of user lisaw30
North Carolina
1 review
3 helpful votes
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August 8th, 2012

Horrible, horrible, horrible! That is my experience! The headboard arrived broken and this guy, M***, was very rude and abrasive on the phone! I don't think this is a legit company, only this one guy, M***. He is not going to stand behind his product,

Don't buy here! My money is wasted as now I have to buy a new one from a real company

Thumbnail of user melinan2
Texas
1 review
0 helpful votes
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January 31st, 2019

We order a dining room furniture set from Home Cinema Center. The item arrived in a timely manner., about a week. I love the table and shopped it through many sites and found yours to be the most reasonable. I previously ordered a large white entertainment center from you and I love it.

We get so many compliments on it. It is a beautiful and sturdy piece. Thank you for all of the help coordinating the pieces and providing all the information to me to help me make my decision. A+

Thumbnail of user rachelk299
Netherlands
1 review
6 helpful votes
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January 17th, 2020

We were thrilled with the quality of products and with the processing and shipping updates we received throughout the process. Customer service was great and delivery crew was amazing. We would definitely order from HomeCinemaCenter again!

Thumbnail of user franh49
Netherlands
1 review
1 helpful vote
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March 3rd, 2019

We just had our furniture delivered today and I couldn't be more happy The delivery people worked on a convenient time and schedule for us. Can't wait to buy more from HomeCinemaCenter., a fantastic company! Great prices and very fast shipping. I had no issues with the order and Customer Service was great an answering all of my questions. Very fast and profecient service. I am very impressed!

Thumbnail of user tonyc343
Alabama
1 review
3 helpful votes
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August 22nd, 2019

Ordered from this site and did not receive the items in my cart. Sent furniture that was completely different. Then when I called could not talk to any customer service person. Said to send to *******@homeceniacenter. Got answer your claim is closed. Could not get them to return the furniture. Charged my card for more than cost on site. Completely a scam site. Do not order from them.

Thumbnail of user juanitaw24
Pennsylvania
1 review
1 helpful vote
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May 1st, 2019

I haven't received my chair yet, but asking customer about curbside delivery. They hung up on me. Told me to find someone in the neighborhood to bring my chair in. Told me it was 300.00 more for them to bring it in. Horrible just horrible. I wanted to cancel it, and he told me I might S well accept it

Thumbnail of user alenew4
Romania
1 review
0 helpful votes
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December 15th, 2021

I was moving into a new house and was looking to do a update on our furniture. I knew what I wanted, but going through an on-line retailer made me a little nervous. The prices were good and they did offer some great financing so i took a risk.

From the moment I called and throughout the process, they were very responsive and actually reached out to me on a several times to ensure i was aware of the status of my order. Yes, the supply chain was a little broke due to COVID which created shipping delays, but it was an issue with the furniture manufacturer rather than HCC.

Amanda was particularly helpful and attentive throughout the process to ensure I had minimal stress. I could not have had a better customer support associate.

Service
Value
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Thumbnail of user danieller129
France
1 review
0 helpful votes
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February 15th, 2019

We ordered a recliner chair and we are very happy with our experience with homecinemacenter. They informed us when it was shipped and approximate delivery time and what to expect. Our recliner arrived in excellent condition and we had a very nice driver & set up person from the company. We would not hesitate to order from them again... Thank you homecinemacenter. We are very pleased with our chair!

Thumbnail of user janetl204
Netherlands
1 review
0 helpful votes
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January 7th, 2019

I am in the process of purchase furniture for my new home. I was originally decided to purchase my dinning set with a store in Orlando. I love to look for a bargain and found that this online store had the same furniture at a great price at homecinemacenter.

With all of my concerns that I had purchasing online when my house is still in the process of being built. Amanda reassured me that they could hold my order for up to 6 weeks, which was a relief. Order shipped on the date I requested and arrived in beautiful condition. What a buy!

I appreciate all the help that she has provided me.

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Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

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Mike L.

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