• Home Cinema Center

Home Cinema Center

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Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
67
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How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

Reviews (760)

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Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user jenn6251
South Carolina
1 review
0 helpful votes
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June 28th, 2017

Outstanding! They exceeded my expectations! I was very doubtful about making such a big purchase online, but customer service made me feel at easiness. I got a live person each time I called and strange as it may sound, was never put on hold. Their product knowledge was outstanding. Thanks!

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Thumbnail of user mkimp
Netherlands
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

We went to many different sites to find the perfect bedroom set for my daughter and ended up purchaing from HomeCinemaCenter. We were looking for something in between ages, not for little ones but what she could also used until she became a teenager.

This white bed set came in great quality for the price. The details were very nice although the bed was a tad longer than what we anticipated even after getting the measurement. In our opinion, it just fit perfectly in her room. It was free shipping and assembly included. Excellent quality, fast delivery, and family is very happy.

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Thumbnail of user lynns581
Netherlands
1 review
2 helpful votes
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October 8th, 2020

Would definitely order from HomeCinemaCenter again. The prices are great and service is fantastic. Lisa was so helpful and quick to give us
Answers on the order status and answer questions. Great experience!

The delivery could not have been faster. In just 10 days we had our new bedrooms set in perfect condition! Thanks!

Thumbnail of user amandae110
Canada
1 review
3 helpful votes
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September 9th, 2019

HomeCinemaCenter is awesome! They continuously kept me updated with phone messages and emails, and not just one employee, but a half-dozen different people. They really have a great team and flawless internal communication. They also had the best price for the item I wanted. It arrived in perfect condition and then assembled as part of the purchase price! I HIGHLY recommend them! Thank you.

Thumbnail of user rachelleg19
Texas
1 review
2 helpful votes
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December 5th, 2019

I am impressed with the service this past week from HomeCInemaCenter! Customer service reps working on my order placement and shipping. They were polite and handled everything very quickly.

Thank you SO much! Very appreciative.

Thumbnail of user leahl231
Netherlands
1 review
1 helpful vote
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February 3rd, 2023

Purchased a beautiful bedroom set end of December, and Michelle handled my purchase from start to delivery. I was very impressed with his continued follow-thru keeping me updated on my order status, making sure the white glove delivery made contact for scheduling, and making sure everything
Purchased worked out. Although, the four month wait was long;

Michelle made the process so much easier by keeping me in the loop at all times.
Their white glove service team was very professional and did a n amazing job also. I would definitely recommend and use HomeCinemaCenter again!

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Thumbnail of user donnag1618
Austria
1 review
0 helpful votes
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May 23rd, 2022

We have recently been involved in a remodel project at our home. We elected to purchase some Magnolia furniture from Liberty Furniture collection and I received excellent service. Customer support has been outstanding along the way keeping us informed about delivery dates and availability.

Lindsey has been extremely beneficial and even followed up with me after the delivery was made to make sure everything was in order.
I'm so happy I chose to do business with his company

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Thumbnail of user aprilm651
Washington
1 review
13 helpful votes
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October 8th, 2020

This company may have nice products but their customer service representative is unprofessional and possibly ready for a melt down. I was trying to clarify if my account had been charged for a product I ordered and he would not let me finish, kept speaking over me and finally cancelled my order. Crazy. Sad as this does not seem to be typical for them but that may be old news. Plenty of other retailers sell the product I was buying so I will move on.

Thumbnail of user heatherv59
Switzerland
1 review
1 helpful vote
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August 31st, 2019

First time shopping here, good prices and communication. I contacted HomeCinemaCenter by phone once prior to ordering and customer service was courteous and helpful. Would buy from this site again. Shipment was delivered in less than a week and beautiful.

Thumbnail of user jeanl188
New York
1 review
0 helpful votes
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August 10th, 2019

Mike was a pleasure to work with. He answered all my questions about Liberty furniture that I asked. Upgraded to white glove delivery. Took about 2 weeks to receive the
Table set and I love it. Exceptional quality, and fits our space perfect. Thank you for the excellent service!

Thumbnail of user tammyy1
Pennsylvania
2 reviews
8 helpful votes
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May 14th, 2013

I received my sofa bed after 34 days. It is in good shape and what was advertised. However, their service stinks. I emailed them and called and left messages. Their delivery time is not as advertised and they are not willing to work with you to make things right. 30 days later I saw that the item was 100.00 less. I asked for a discount because we did not receive in the time frame stated and of course that is a big fat no. I said I will just refuse the shipment and boy oh boy, that guy became very talkative. But what ever, I got my couch and I like it.

Thumbnail of user patl299
Netherlands
1 review
1 helpful vote
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January 9th, 2022

To say my husband is picky is a complete understatement, but he absolutely loves this dining set. This is exactly what swe were looking for and the quality is awesome. Very few makers have this type of table and seat combo and all want significantly more $$ for them. We will remember
HomeCinemaCenter in the future when other furniture needs come up. Lastly, the table set shipped out promptly and arrived with no damage.

They were individually packed in strong boxes with a good amount of padding for protection. We didn't expect to have them around for this Christmas when we ordered, but are thrilled that they were.

Thankyou!

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Thumbnail of user edr157
Florida
1 review
6 helpful votes
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September 24th, 2018

I received a bar in two boxes. Carrier dropped off. When I opened the bottom was fine but the top was damaged. HCC is saying not their problem. Yeah, I call BS on that. They have obviously had issues before as there are so many complaints. They offered $50 rebate on a $1000 bar? Really? I just put a stop to my credit card. I have pictures showing the box looked fine and then inside the damage.

Thumbnail of user cindik9
Switzerland
1 review
0 helpful votes
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November 11th, 2018

I called to ask a question about some furniture at HomeCinemaCenter. Amber assisted me and helped me figure everything out. The order process was quick and easy. As well as the prices were the best that I could find online or in stores. Thank you guys so much. Looking forward to doing business with you again.

Thumbnail of user ninal60
Netherlands
1 review
2 helpful votes
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March 2nd, 2019

I love my new Sofa and love seat. It arrived 2 weeks earlier than expected. This is the second time I've purchased from HomeCinemaCenter and will order again. The prices and free shipping are an added plus. The delivery and set up was quick and the workers were professional. Thank you for such a great experience!

Thumbnail of user kimberlyp1595
Massachusetts
1 review
1 helpful vote
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August 12th, 2023
Verified purchase

Kathy helped me place my order and gave me great input and suggestions on other items that would work with what I purchased. She was very patient and has a great sense of humor that made me feel much more comfortable with my purchase. Very happy with my first purchase. It was a living room set. My kids love being able to cuddle with the entire family for movie night! We will certainly keep HCC in mind for future orders.

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Thumbnail of user roseg99
Washington
1 review
0 helpful votes
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August 20th, 2019

We recently bought two bedroom sets from HomeCInemaCenter. Not only were they both cheaper than what we saw at local stores furniture, but it even came with free delivery. The website stated it might take about two to four weeks for our stuff to be delivered. We received both dressers within a week, way earlier than expected.

The delivery went smooth with their associates taking great care of the bedroom sets Will definitely return for our future furniture needs.

Thumbnail of user rebeccas128
South Carolina
1 review
1 helpful vote
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November 4th, 2016

Went exactly like I wanted it to. Great responses (professional and easy to understand) to a phone query. Products were described properly on the site. Pictures represented products well. Very happy with my experience.

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Thumbnail of user tracys141
North Carolina
1 review
1 helpful vote
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October 22nd, 2017

I have bought several pieces of furniture from here and never had a problem with them. They always have beautiful items at awesome prices.
So buy as little or as much as you want and you are still only paying absolutely nothing for shipping.

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Thumbnail of user robbins44
Netherlands
1 review
3 helpful votes
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September 22nd, 2021

Visited several websites and could not find what I was looking for. Visited HomeCinemaCenter and I was present with so many good options it was difficult to choose. I like being able to build my own bedroom set based on my needs. I just received my set after only 2 weeks and its is perfect.

Very well made, and honestly looks better in person than the photos. Thank you for great service, price, and quick delivery!

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Thumbnail of user erint62
California
1 review
0 helpful votes
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October 15th, 2018

I ordered a dining room table set from homecinemacenter.com. This arrived with very fast delivery. Both table and chairs looked just as they appeared on the website and were very easy to assemble. Beautiful

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Thumbnail of user rebeccas481
Netherlands
1 review
0 helpful votes
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August 29th, 2019

Their prices beat competitors. Anytime I called, the staff was always courteous and quite helpful. I received frequent updates as to the progress of my order. Highly recommend and will definitely use HomeCinemaCenter again.

Thumbnail of user jennim
South Carolina
1 review
0 helpful votes
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November 22nd, 2013

I was impressed with the speed in which we received our order. They always come through and the prices are usually better than other places. Everything was in excellent condition upon arrival as well.

Thumbnail of user mariab349
Germany
1 review
0 helpful votes
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January 4th, 2019

Everything went very smoothly and I really appreciated all of the timely email updates from Kelly regarding the status of my order.The furniture is lovely and fits our room perfectly.

The only constructive feedback was when the delivery company called and spoke with my husband they told him it was ready for delivery the next day and he felt as through that was his only option.

We were able to make it work but it might be nicer to be offered a range of dates for delivery. But around the holidays I completely understand. Any they were amazing with the delivery. Highly professional, quick, and very polite.

Thumbnail of user dianac557
Illinois
1 review
1 helpful vote
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October 8th, 2020

Ordered items said it would take 3 weeks called to find out status of order guy answers then said we are closed and hangs up two different days. When he did answer said furniture was ship to wrong address hung up. Website is showing waiting payment (which was paid in full at the time it was ordered and said ship but no shipping info provided.

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Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

Thumbnail of user mikel193
Mike L.

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