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    Home Cinema Center

Home Cinema Center

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Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
View ratings trends
67
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How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

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Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

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Reviews (760)

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Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user haleyh1
Missouri
1 review
2 helpful votes
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January 8th, 2013

Placing my order was so easy. Customer service answered all my questions and delivery was exactly as they say. Their price beat all others as did their delivery time frame.

My dining room table is absolutely beautiful and I'm getting tons of compliments on it. Although it was a bit challenging to put the parts together, better instructions with parts marked would make the process so much easier for someone not naturally mechanically inclined.

I would definitely order or purchase again from HCC.

Thumbnail of user tomikap1
California
1 review
1 helpful vote
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January 11th, 2021
Verified purchase

Simply, buyer beware. https://www.bbb.org/us/sc/north-myrtle-beach/profile/furniture-stores/home-cinema-center-*******0791/complaints
Terrible customer service, they refuse refunds and cancellations, and rude about it. They don't respond to emails nor provide what they say. I purchased a Parker House workstation in November 2020. Late December I only received the base and crown. I'm missing the main desk part. Contacted the shipping company XPO, told to contact seller, Home Cinema Center. A guy answered the phone once was rude told me he didn't care to hear what I had to say and hung up on me. Only response from email is there are no refunds or cancellation.

Tip for consumers:
You will most likely have to file a claim through the better business bureau for a resolution.

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Thumbnail of user miah11
New York
1 review
4 helpful votes
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August 10th, 2014

Great experience from start to finish! Item was exactly as pictured. Customer service was on the spot with an answer to my one question. Delivery was timely, in fact ahead of schedule. I'll definitely shop HCC again!

Thumbnail of user kelliea51
Luxembourg
1 review
0 helpful votes
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November 19th, 2021

We ordered a parker house living room set. Originally we were told it may take about a month o get the set. However, it came in 2 weeks later. Kelly continued to update us on it's progress getting to the store and to the delivery company.

The delivery company also kept us up to date with phone calls and emails. The delivery men were amazing. They carefully brought in the furniture and set it up for us. We will definitely go back and especially ask for Kelly when we are in need of more furniture. The set came in perfect condition. No problems at all! Thank you so much!

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Thumbnail of user danielles717
Netherlands
1 review
0 helpful votes
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July 20th, 2021

We needed two more table sets that matched what we had already and found it here. HCC came through for us. We found these: Contemporary White Vinyl Adjustable Height Barstool /w Chrome Base. These bar stools and tables were easy to assemble; my husband and I did not argue putting the
Stools together! The delivery time was very fast and they brought everything right into our foyer for us. Thank you for a very smooth transaction!

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Thumbnail of user debg64
Netherlands
1 review
1 helpful vote
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August 18th, 2018

I have ordered the westwood sectional. As a designer I was skeptical of ordering online but I am absolutely thrilled with on my light grey walls placed over a gorgeous earth tone sectional Its more beautiful in person! I wouldn't worry about getting this for a client now. It has an edginess which I love too!

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Thumbnail of user sammyp14
North Carolina
4 reviews
0 helpful votes
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January 27th, 2016

The Neo Renaissance by ACME Furniture was on this site listed at $1989. 00 for a long time. I wanted to be able to see more pictures so
I could hopefully get a real feel of the color. Finally got to see some of the other pieces in the entire bedroom suite. It is a very nice cherry color with a slight distress applied all over and a little more in the curves and lines. Then HCC had a sale and made me take the leap.

They also did free shipping on the entire bedroom set which was amazing. This showed up in 10 very large boxes and driver took off and placed in my house. Perfect furniture and delivered in just a week

Thumbnail of user marshaa49
Germany
1 review
17 helpful votes
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November 6th, 2020

What a great find! Price, quality, service all in one. We love our new Dining Set! We're getting so many compliments.

I was kept informed along the process. I even had to ask for a delay due to my moving date changing. HomeCinemaCenter was so wonderfully accommodating and helpful. The delivery was 100% professional, efficient, and set-up complete with adherence to Covid-19 guidelines.

Thumbnail of user jenniferp403
New York
1 review
1 helpful vote
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January 20th, 2019

This company is a total scam and ran by one person he pretends to be helpful by rushing you off the phone and telling you customer service will get back to you. When I asked to speak to a manager he hung up on me and when I tried calling back he wouldn't answer my calls for days. Had to call for another number. Was promised my furniture within 8-10 business days it's been 2 months. Furniture arrives after my steps were put in (which could have been avoided if my delivery date was as promised) when the items didn't fit I was told I had to pay pretty much the same amount for restocking fee and delivery. Was so rude on the phone. Very arrogant please do your self a favor and stay far away this company will give u nothin but problems

Thumbnail of user sarahw421
Texas
1 review
0 helpful votes
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June 22nd, 2019

We went to a lot of different sites to find the perfect bedroom set for my 8 y/o daughter and ended up purchaing from HomeCinemaCenter. We were looking for something in between ages, not for little ones but what she could also used until she became a teenager. This white bed set came in great quality for the price. The details were very nice although the bed was a tad longer than what we anticipated even after getting the measurement. In our opinion, it just fit perfectly in her room. It was free shipping and assembly included. Excellent quality, fast delivery, and family is very happy.

Thumbnail of user nicoler314
Netherlands
1 review
2 helpful votes
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October 3rd, 2019

Very nice style and quality products, with fast delivery and full assembly services, all at a bargain price! We bought these items for our mother who is 98 years old.
Very comfortable living room sofa set too. HomeCinemaCenter customer service was amazing and helped with selection of process, order fulfillment, and notifiying us of
Everything with the delivery. A+

Thumbnail of user kaylynnek
Netherlands
1 review
0 helpful votes
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July 22nd, 2022

I order an chest and vanity set for my bedroom and had an awesome experience. The piece looks better in person and it arrived with no damage. Amanda texted me to follow up (thanks Amanda) great customer service and the delivery guys were professional and friendly. I'll be ordering from HCC again soon
To do over a different room!

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Thumbnail of user silvanai2
Florida
1 review
1 helpful vote
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January 23rd, 2023
Verified purchase

On Dec 19 we received our 7 piece bedroom set. The nightstand arrived damaged and per their policy I indicated on the packing slip item and box arrived damaged. Took many photos and send pictures to customer service requesting a new nigh-table. They replied back stating it can be repaired and refused to give me a new replacement. I told them I prefer a replacement but again they refused and said it can be repaired. I asked them to go again and schedule the repair. It's been over 1 month no email no repairs and they received payment in full. I would never order anything from them again just horrible customer service.

Tip for consumers:
Do not order unless they put it in writing that damaged items will be replaced

Products used:
Bedroom dresser, chest and bedframe

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Thumbnail of user janist4
Switzerland
1 review
1 helpful vote
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March 2nd, 2018

I ordered a few rooms of furniture for my house including a new dining room set, sectional, and media console

Customer Service was excellent start to finish and I have nothing but great things to say.

The delivery team was beyond wonderful. All of the furniture looks great and my family is very happy.

Thanks Homecinemacenter What a great way to spend my tax refund

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Thumbnail of user nancyi131
France
1 review
19 helpful votes
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June 1st, 2020

HomeCinemaCenter has some unbelievable deals, from bedroom sets to beautiful recliners, stunning designs of coffee tables and the best choices of dining sets I have found online. I have a list, some things I want are sold out, hopefully they will notify me as stated when it's available again... but later this week I will fulfill the rest of my list!
I have received several orders and everything comes in faster than expected. Customer service has been wonderful. 5 Stars all the way!

Thumbnail of user katiep276
Bulgaria
1 review
0 helpful votes
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July 26th, 2021

From the very first contact with the sales Department through multiple exchanges with Amy, the service was outstanding. There was a delay with delivery and they quickly resolved the issue and upgraded us to top tier white glove delivery. They provided us with beautiful, high quality furniture at a great price and exceptional service. We would not be happier with our new living room set or service!

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Thumbnail of user stephanief1329
Netherlands
1 review
1 helpful vote
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February 9th, 2023

This site has amazing deals on bedroom sets and some of the best I have found online. I have ordered 2 sets and they came in beautiful. Order arrived in much faster than expected. Customer service has been extremely wonderful with all of my questions about shippng to product details. 5 Stars. Thank you!

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Thumbnail of user cindyb725
New York
1 review
2 helpful votes
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May 1st, 2020

The website was easy to use with great prices. John from HomeCinemaCenter helped me find a great bedroom set after my first pick was sold out and cancelled. He was very kind and patient with all my many questions. I'm was so excited to see what it looked like in person. I was not disappointed. It Came in just a week., even during this pandemic. Delivery crew unpacked and put the bedroom set exactly where I wanted it.
Its is even more beautiful in person. Very details and color was absolutely perfectfor our beach house. We could not be happier with our new purchase. Thank you.

Thumbnail of user maryleem3
Netherlands
1 review
6 helpful votes
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February 1st, 2021

Best pricing I could find under $2000 for a King bedroom set. Everything around me (Atlanta) was over 2k for what I wanted and didn't offer free shipping and home set up (that's at least $200).

Delivery time as quick. Less than 2 weeks. Home Cinema Center provided tracking details, and the crew called a few days before to schedule day and time to come with the set and set it up in my house.

Could not be happier. Thank you!

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Thumbnail of user michaelw4588
Washington
1 review
3 helpful votes
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April 2nd, 2022

There is only one person that works here - his name is Marc. He is the only one that ever answers the phones - read all the 1 star reviews - they all talk about the rude guy on the phone. All the 5 star reviews are fake made up by him. How can any company only get either 1 or 5 star reviews? Which ones are you going to believe? DO NOT use this company - you will spend your life fighting with Marc and regret it.

Tip for consumers:
DO NOT USE THIS COMPANY!

Products used:
book shelves

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Thumbnail of user lashinkad
Connecticut
1 review
0 helpful votes
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January 9th, 2022

I've been reaching out to this company after finally finding a company that has a chest to my discontinued set. After purchase I reached out via social media, because for some odd reason they have a voice-mail that picks up. The next day it was shipped. It was scheduled on time for delivery on 1/3 upon arrival the guys hurried to leave because the box and chest was severely damaged. I have been trying to reach this company since the chest arrived. No one has reached out, so I contacted my card issuer and this morning I get a threatening email from them, so I tried calling again, and again nothing but voice-mail. So I have email Donna along with the pictures and still no reply or help.

Products used:
Dresser chest

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Thumbnail of user johannai10
Georgia
1 review
3 helpful votes
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September 2nd, 2021

I ordered a dining room table about 3 days ago and just found out it was on backorder until 12/30. I called to find out a little more information, and the man I spoke with was insanely rude. Mind you, I am a sweet, bubbly, positive person, and I never write reviews like this or say anything negative about anyone, but this man completely got under my skin. I wish I had gotten his name. I asked if I was able to cancel the order (very politely), and he basically yelled, go for it! There's a ton of other customers lined up right behind you to buy it. That was just the beginning of his rudeness.

Listen, I completely understand that furniture stores are hurting right now because of the pandemic, but wow - when someone is just asking a simple question to simply find out more information about a backorder, it is completely unnecessary to blow your lid on them. I was absolutely willing to wait until December, but because of that terrible experience, I will be canceling my order.

Thumbnail of user rachellej3
New York
2 reviews
1 helpful vote
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May 27th, 2016

I have ordered other items from HCC and have always been satisfied. This was no exception. The order shipped within a day of placing it on line and I received the item 5 days later. They kept me informed every step of the way and gave me a direct phone number to call my rep if I needed anything.

The item looked like it should and was just what I had expected. Our entire family is loving our new sectional and entertainment center. Great experience!

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Thumbnail of user karenm179
New York
2 reviews
4 helpful votes
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January 15th, 2016

Great selection on all types of furniture. We recently bought a living room set which was delivered in record time. The local stores were telling us 8 weeks. We received it in 10 days. Exactly what we were looking for and the furniture is sooo. Comfortable. I cant wait for our next purchase!

Thumbnail of user brooket35
Ukraine
1 review
1 helpful vote
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May 3rd, 2019

I love this bedroom set! It is gorgeous and well made! HomeCinemaCenter had the best price by far! The delivery service communicated well giving me plenty of notice and a call with 2hr window. Set up was quick and perfect I would definitely buy from Home CInema Center again!

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From the business

Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

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Mike L.

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