• Home Cinema Center

Home Cinema Center

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Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
67
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How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

Reviews (760)

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Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user dianac557
Illinois
1 review
1 helpful vote
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October 8th, 2020

Ordered items said it would take 3 weeks called to find out status of order guy answers then said we are closed and hangs up two different days. When he did answer said furniture was ship to wrong address hung up. Website is showing waiting payment (which was paid in full at the time it was ordered and said ship but no shipping info provided.

Thumbnail of user stephanies588
North Carolina
1 review
0 helpful votes
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May 25th, 2019

We ordered a large sectional from Coleman and are very pleased with our purchase. The online purchasing site was easy to navigate and had lots of options, and the delivery process went seamlessly. Would definitely order from them again!

Thumbnail of user nicollew11
New York
1 review
2 helpful votes
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November 11th, 2023

I was looking for a particular bedroom set and although other furniture stores carried it, I got the best deal all around with HCC. From the order process, proactive communications every step of the way, and their delivery with white glove service was absolutely fantastic.

I ordered my bedroom set early because this high end set would take while and I was told it would be closer to the end of the range of time they gave. Most importantly, I saved a great deal by purchasing from HCC. Really pleased and highly recommend HCC for all your furniture needs.

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Thumbnail of user melindas77
Switzerland
1 review
0 helpful votes
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October 2nd, 2018

Our experience of buying furniture has been near perfect. Customer Service rep i worked with at HomeCinemaCenter helped us thru out the process. The shipping company was amazing and the furniture looks better in person. Thank you so much. I wanted to share our positive experience to show just how happy we were with everything!

Thumbnail of user heathers453
Texas
1 review
1 helpful vote
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June 23rd, 2019

From the minute we placed our order at HomeCinemaCenter till we received the bedroom set -Jason was in touch with us and assisted with all questions within minutes- he was super professional and fast. Delivery company did an amazing Job as well. Highly recommend. I purchased a set for almost $2000 less than what i was quoted at Ashleys furniture. Will purchase from them again and will spread the word.

Thumbnail of user cbrown
Pennsylvania
1 review
0 helpful votes
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July 7th, 2023

I placed a furniture order at the end of May and when I called on July 7,2023 for a status update after checking the website for a status, the gentleman who answered was completely unwilling to provide me any information, citing "company policy". He aggressively stated that "this is not a debate" and I am only able to receive information on the website (which, again, was offering no status on my order number whatsoever). As a small business owner myself, this is no way to conduct business. It's offensive to spend a significant amount of money, and the company be unwilling to provide any assistance. I will NEVER do business with them again, particularly since their products are not unique and can be purchased through many different vendors.

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Shipping
Thumbnail of user maryw1361
Netherlands
1 review
19 helpful votes
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August 7th, 2020

This is the first time making a purchase on furniture online and as it turn out to be a great experience. The only problem was that they should have contacted me about why the delivery was held up. But, if I had turned on the weather station, I would have noticed the hurricane blowing up the coast too. Kathy in customer support was great and she kept us informed about it and we received it the following week. Just 10 days to receive a sectional is amazing! I would order from Home Cinema Center again.

Thumbnail of user maureena229
North Carolina
1 review
1 helpful vote
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July 10th, 2023
Verified purchase

I wanted to order living room and dining room furniture and had many questions. Sent an email and received a call back as the shipping was a possible issue sine we live in a tight area for large trucks. Mary called me back before the store opened. She was very friendly, articulate and really made sure all info was correct for my order! Will definitely refer anyone I know who needs furniture to HCC.

The pricing is great as well! Thank you Mary for a job well done!

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Thumbnail of user irinag11
Texas
1 review
8 helpful votes
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July 1st, 2017

There is a reason why it is either 5 stars or 1 star. If you get your furniture undamaged, you will probably be happy. If not... Well, let's just say that they are the last people you want to deal with in this case. First of all, you need to know they will NOT replace your damaged furniture. Ours arrived with a lot of damage and was glued and painted over. Even that was after a 2 month long struggle. Buyer beware!

Thumbnail of user evieb7
8 reviews
8 helpful votes
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September 26th, 2018

Since I gave a birth to my lovely baby-girl my husband and I don't really have time and strength to go out somewhere. But we both understand that it is also important to spend time together only two of us. So we found a solution for at HomeCinemaCenter. We ordered two comfortable theatre chairs and transformed our living room we cherish in a small cinema hall. So sometimes when our little daughter is taking a nap for an hour or so we can relax and watch some movie. The chairs are really very comfortable. The service is good, everything arrived in time and well-packed.

Thumbnail of user rachelj83
Austria
1 review
0 helpful votes
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April 2nd, 2019

HomeCinemaCenter is always my first shopping site for furniture and home decor. The search filters are more detailed than other sites so I can zoom in on what I'm looking for. They also are quick to answer questions regarding specifics of their merchandise. Their shipping is quick and their customer service is responsive. I have used them multiple times and have never been disappointed.

Thumbnail of user daniellev11
Germany
1 review
0 helpful votes
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February 21st, 2018

I'll be honest, I don't often take the time to write positive reviews. It's usually when there's a major problem that I take the time to write one. But I have to share that I've had an excellent customer service experience from Homecinemacenter.com during my home renovation.

I've purchased many items from the site, from table sets to theater seating, and in many cases I've had questions about the delivery or my order.

They actually pick up the phone and want to help! I've ordered several items from other sites as well.

I'd say that HomeCinemaCenter has provided the best experience by far.

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Thumbnail of user brandik92
Norway
1 review
1 helpful vote
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November 7th, 2022

I have nothing but good things to say about my ordering process with this company! I actually missed an email to confirm the order delaying the shipping date. Amanda was amazing and expedited the order even though I was the one that caused the delay.

I appreciate a business doing their due diligence to confirm online purchases as there are many financial fraudsters out there. The service Amanda provided was exceptional and I know where my next furniture purchase will be from! Thank you!

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Thumbnail of user donghtc
North Carolina
1 review
4 helpful votes
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January 13th, 2016

Do not buy from this online store. While their pricing is good, their service is terrible. They shipped me one of six chairs incorrectly. Spent two months trying to work out their shipping departments error. Their customer service person was the most miserable person I have ever dealt with. I gave up after two months and will live with five chairs in my theater room. You not buying from them is the only satisfaction I can get.

Thumbnail of user lindseyg159
Austria
1 review
5 helpful votes
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March 28th, 2021

I've wrestled with the decision to buy office furniture for months. I ordered my desk from this company and it was delivered right to my office unpacked & set up.

I thought my local retailer would save me money but was not willing to haul and unpack furniture from my garage to upstairs.

Called Kate at HCC and she gave me a super great price. Best deal and delivered in just 10 days - no hassles! I'm thrilled!

Tip for consumers:
Quick delivery times

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Thumbnail of user larisam14
Austria
1 review
0 helpful votes
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June 18th, 2021

I love my Magnolia Manor bedroom set. Its is even more beautiful in person than in the photos. The local stores didn't have it, or were months out. I received this in just a couple weeks. I received excellent service from homecinemacenter.com. I must say that Jenny is just excellent to work with.

She showed understanding and concern from the moment the order was placed until it arrived in my home and kept me updated. The delivery was very smooth. I highly recommend them and I look forward to doing my next room makeover.

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Thumbnail of user alexandriao1
Netherlands
1 review
1 helpful vote
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March 3rd, 2019

I went with HomeCinemaCenter because of the exceptional customer service in free delivery and most importantly, free set-up. Thank you for making it convenient for me to purchase the product from your company. Our living room sectional and media stand arrived in perfect condition and is gorgeous. Carrier was amazing as well. Thank you!

Thumbnail of user candicem3
New York
1 review
1 helpful vote
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October 22nd, 2013

Great website! Lots to choose from and the process is so easy! Shipping was very fast, and received in less than 7 days on a few orders placed.

They correspond with you immediately and keep you posted on your order the whole way through.

The return policy is easy as well. Love shopping here!

Thumbnail of user tracim43
Luxembourg
1 review
0 helpful votes
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January 23rd, 2019

Shopping on HomeCinemaCenter is so easy. The lay out of the pages is well done. Descriptions of merchandise are generally perfectly detailed. I can easily go in and out of product descriptions without having to go back to the beginning as what happens with some sites. The site format or functionality changes occasionally but it is always a great update. One of the few "marketing" e-mails that I receive that I actuality look on a regular basis. Last Item I received was a sofa set.

Delivered in just a week and it is very comfortable. Loving it!

Thumbnail of user abbiep6
New York
1 review
0 helpful votes
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October 3rd, 2018

Amazing and very helpful customer service. I called to ask a question about some furniture at homecinemacenter, Adam assisted me and helped me figure everything out. The order process was quick and easy. As well as the prices were the best that I could find online or in stores.

Thank you homecinemacenter so much. I Looking forward to doing business with you again

Thumbnail of user kirat13
California
1 review
9 helpful votes
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July 24th, 2020

This is strictly about customer service. Will update when or if I receive my furniture. In over 3 weeks I have no updated information. Rep hung up in my face refusing to help me. No replied via email.

Thumbnail of user kendrak77
Netherlands
1 review
1 helpful vote
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September 5th, 2021

Took only 2 weeks for delivery and the price was worth it. Also want to especially thank Shawn from the customer service department, who was so helpful in keeping me updated on my order.

Really appreciated it, Shawn!

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Thumbnail of user lindas2324
Netherlands
1 review
7 helpful votes
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July 4th, 2020

The entertainment center is beautiful and HomeCinemaCenter was great to work with. The price was also hundreds less than other sites! I had another a sofa set ship separately and this item was held at the local terminal so that both pieces could be delivered together. The guys that delivered were professional, courteous and worked quickly. Highly recommend this company!

Thumbnail of user carlad19
Florida
1 review
0 helpful votes
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January 16th, 2017

I bought many things through this site, always found the items I liked in a very good prices and they have a good quality. I can tell you about their costumes service as well.: The have been extremely helpful from product questions, order placement, and shipment inquiry. Excellent online store.

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Thumbnail of user nicoleb217
Texas
1 review
2 helpful votes
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February 27th, 2018

I ordered Coaster bar stools, adjustable. Easy to assemble and took only a few minutes. I am not good at this so I was pleased. Love the white. It does not look cheap.

Have had compliments on how attractive the chairs are. It took about a week to deliver. Two chairs came together and the next day the other two came. They had 2 tracking numbers since chairs shipped from 2 of their warehouses. Awesome delivery crew and customer service was A+

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From the business

Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

Thumbnail of user mikel193
Mike L.

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