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    Home Cinema Center

Home Cinema Center

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Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
View ratings trends
67
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How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

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Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

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Reviews (760)

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Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user lorim1491
Virginia
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

HCC offers the best deals in home furnishings. My furniture arrived in perfect condition and approximately within the scheduled delivery time frame.

Delivery/White Glove team members were kind, professional and respectful. I highly recommend HCC for any customer in search of the best quality furniture for a true value. Thank you!

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Value
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Thumbnail of user lucyr121
Netherlands
1 review
1 helpful vote
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November 25th, 2020

Ordered a dining table set from HomeCInemaCenter, and was pleased with the level of communication letting me know when to expect the item to ship from the manufacturer. It arrived on time, and in perfect condition. Highly recommend!

Thumbnail of user shirleym220
Texas
1 review
0 helpful votes
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August 23rd, 2019

This was a very easy procedure for ordering from HomeCinemaCenter. I was a bit nervous at first reading all of the fine print but everything went very well. I received an email asking if they could deliver on a specific date. I let them know that I would be home most of the day they wanted to deliver except for a couple of hours in the middle of the day, She said they could set us up for the first delivery period which was 7:30-9:30. She said we might get a phone call saying they were on their way.

I do really like the piece of furniture and I will order from HomeCInemaCenter again. The piece arrived with no defects and the delivery men were as professional as they could be.

Thumbnail of user judih17
Netherlands
1 review
0 helpful votes
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February 12th, 2018

We found the Home Cinema Center website after looking elsewhere. I must say, homecinemacenter.com has won us over! The ease of the purchase, financing, and delivery was exceptional. The price of our furniture piece was very fair and a great deal! I would recommend homecinemacenter to anyone looking for new furniture.

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Thumbnail of user bradj4
Virginia
2 reviews
8 helpful votes
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October 12th, 2011

I bought a sectional thru this company. Never had something this big delivered in the mail before. It came really well packaged, looks incredible in my room, and had great communication start to finish with the order process. I'll be coming back to finish the rest of my family room now.

Thumbnail of user juliec903
Tennessee
1 review
5 helpful votes
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April 29th, 2020

I ordered over $3,000 worth of product and they have sent me a tracking number that a week after receiving it, still doesn't work. I called the delivery company, and they said they haven't delivered anything for this company in a year and had nothing in their system to be picked up from them. I then called Home Cinema Center and a condescending jerk answered the phone and refused to give me any information, but instead talked to me like I was in the wrong for following up on $3,000 worth of items that I cannot track or even confirm if/when it will ever be trackable or arrive to me. He insisted that it was simply delayed, but would give me no further information. When I asked to cancel it, he said they would charge me shipping and restocking despite the fact that he had just admitted that shipping had been delayed.

Thumbnail of user dawnb290
Netherlands
1 review
0 helpful votes
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August 31st, 2019

Ordering was very easy thru HomeCinemaCenter and delivery was sooner than I expected! The delivery service was Excellent as well! Called to schedule a day that would work, called 30 minutes before and set it all up for me! Couch is very comfy and we love the color!

Thumbnail of user hollys425
Netherlands
1 review
1 helpful vote
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March 19th, 2021

I called to get some information and actually talked to a real person! Linda was very helpful with all my questions. She said I will be able to keep my new bedroom set on hold until I move into my new house. That was a big relief for me! Sure enough everything was delivered on the date I requested and its beautiful. Thank you for your help with my new house and furnishing it.

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Thumbnail of user rhondas170
MD
1 review
0 helpful votes
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December 14th, 2018

My dining room set was just delivered from homecinemacenter and it is beautiful. Ariana was great - she placed the order for me and was able to apply the black Friday discount even though I was a few days late ordering. The delivery crew brought everything is, set it up and took out the trash. Quality service, products and a+ customer service!

Thumbnail of user pattiea
Massachusetts
3 reviews
0 helpful votes
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November 1st, 2015

Best experience ever! Scheduling and delivery notifications came frequently (and appreciated), driver was "AWESOME" as is the loveseat. I unpacked it by myself within 10 minutes. Will be buying more soon!

Thumbnail of user pattys222
Luxembourg
1 review
5 helpful votes
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October 9th, 2020

Very detailed information provided on HomeCinemaCenter. Excellent selection of furniture with savings, compared to other major retailers.

Extended warranty offers are cheaper than most by far. Second time buying from HCCC. First experience was excellent. Great customer service. Both time shipping was very quick and arrived beautifully.

Thumbnail of user dawnm26
New York
1 review
0 helpful votes
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May 29th, 2014

Looked@ a console table on the site. Knew I wanted to put some AD/VD equipment on the lower shelf, but not sure if could support the weight. Called C. S. and asked if they knew. Nice lady said she didn't know but would check with mfg. 5 or so minutes on hold, she got the answer. Placed order arrived a day passed expected delivery date - 8 days instead of 7... Seriously, this is so not an issue. But there was an essential part missing as per diagram, for assembly. BF was assembling, as that's what good BF's do. Called Sunday(yes C. S. is there in Sunday), had the missed part FedEx'd in my hand on Tuesday.
Very happy camper here. :)

Thumbnail of user priscillah8
New York
3 reviews
6 helpful votes
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August 20th, 2016

Amazing website! They have so much to choose from and its as easy as ordering a pair of shoes! Shipping was very fast on a few orders I placed.

Customer Service response was also immediate thru there phone support, chait or email and they keep you posted on your order the whole way through.

Love shopping here!

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Value
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Thumbnail of user rachelj211
Switzerland
1 review
15 helpful votes
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December 22nd, 2020

This wood accent sofa set from HomeCInemaCenter exceeded our expectation since we ordered in online without looking at it. It is better then the pictures they had shown and the quality is really good. The neutral color would match almost any decor and if you add throw pillows on it becomes like a show piece. The high back matches the height of my sofas so everything seems uniform height in the room. I would highly recommend buying this company

They ship direct and very fast. They also offered a better price and definitely better sales and customer service. It took ashley 2 days just to return my call and during that time I had already purchased the same furniture for better price and it was already shipped by the time ashley sales dept called me back.:-). Great experience buying from HCC and will buy again from them in future.

Thumbnail of user pw182
New Jersey
2 reviews
9 helpful votes
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March 15th, 2021

To be frank my experience with HCC SUCKED. Non existent customer service. The one guy who answers the phone from his bathroom is rude and obnoxious at best. Waited weeks for order updates snd never received any, when I called to ask he offered no information, just a bad attitude. Spending a lot of money for no merchandise and crap service not worth the aggravation!

Tip for consumers:
Don’t

Products used:
None

Service
Thumbnail of user danielleg381
Canada
1 review
1 helpful vote
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October 4th, 2021

The Magnolia Manor desk and matching file cabinet are excellent quality. They are exactly what I was looking for. Very easy to put together... I didn't even need my husband's help ;) They fit perfect in our modern farmhouse home. I love the rustic style. The shipping was incredibly fast! I received them way sooner than I was expecting especially right now with so many things on back orders! Thank you, HCC!

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Thumbnail of user jessicak822
Sweden
1 review
7 helpful votes
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March 8th, 2021

Amy with HomeCinemaCenter far exceeded my expectations of customer service. He was very polite, warm spirited, and took the time to answer all of my questions about an item I wanted to order. She made the ordering process an absolute delight. I would absolutely recommend that everyone should call and ask for her directly. Products arrived perfect condition and we would not be happeir. Much faster than expected as well.

Tip for consumers:
Faster than expected delivery times.

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Thumbnail of user micheleg452
Sweden
0 reviews
0 helpful votes
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June 27th, 2022

The Magnolia Manor desk and matching file cabinet are excellent quality. They are exactly what I was looking for. Very easy to move around... I didn't even need my husband's help ;) They fit perfect in our modern farmhouse home. I love the rustic/chic style. The shipping was incredibly fast! I received them
Way sooner than I was expecting especially right now with so many things on back orders! Thank you, HCC!

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Value
Shipping
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Thumbnail of user melissan777
Netherlands
1 review
0 helpful votes
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November 25th, 2021

HCC has unbelievable deals, from bedroom sets to beautiful accent chairs, stunning designs of dining set and the best choices of buffets I have found online. I have a list, some things I want are sold out, hopefully they will notify me as stated when it's available again... but later this week I will fulfill the rest of my list!

I have received several orders and everything comes in faster than expected. Customer service has been wonderful each time I needed them. 5 Stars!

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Thumbnail of user pamelah1478
France
1 review
0 helpful votes
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January 15th, 2022

What an amazing find! Price, quality, service all in one. We love our new Dining Set! We're getting so many great compliments.

I was kept informed along the process. I even had to ask for a delay due to my moving date changing. HomeCinemaCenter was so wonderfully accommodating and helpful. The delivery was 100% professional, efficient, and set-up complete with adherence to Covid-19 guidelines.

Thank you so much for a stress free purchase

Thumbnail of user janetr216
Washington
1 review
0 helpful votes
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June 10th, 2019

I Recently bought the Hunts Point media center from HomeCinemaCenter and I couldn't be more please, the set is exactly what I wanted. Package arrived earlier than scheduled and the box had no visual sins of damage. Set was easy to assemble, not exactly a handy guy and I didn't have any issues putting this together. Instructions were
Straightforward. Will most certainty do business with again!

Thumbnail of user paulao101
Netherlands
1 review
7 helpful votes
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April 25th, 2020

Exceptional customer service! Their sectionals are to die for! Faster and cheaper to buy from HomeCinemaCenter than any local store. We purchased the plush sectional by Jackson and it is amazing comfortable and beautiful in our new house. Thank you very much with helping to pick out the pieces and handle all shipping questions!

Thumbnail of user jasminam13
South Carolina
1 review
1 helpful vote
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July 31st, 2023
Verified purchase

HomeCinemaCentercom removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HOmeCinemaCenter.com to my friends and family. Thanks!

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnab576
Texas
1 review
8 helpful votes
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June 30th, 2019

HomeCinemaCenter is a reasonable and trustworthy organization for purchasing furniture online. We purchased a living room set with sofa, love seat, and two recliners. All of this merchandise cost well below our local furniture store prices and was delivered in a reasonable time frame. The delivery was exceptional and all of the pieces were placed inside our home in the location of our choosing without any issue. The staff is courteous and professional, I appreciate their business model and attention they devote to their customers. I have no reason to doubt that any reasonable person will have an excellent shopping experience with HomeCinemaCenter.

If you want to know what to expect simply read the FAQ's on the company website, everything is fully disclosed and true.

Thumbnail of user jeanneh63
Illinois
2 reviews
4 helpful votes
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September 16th, 2018

Ordered a Hanover 4-Piece Liberty media center in March 2018 and paid $1900. The boxes were delivered damaged and both towers of the 4 piece - media set were damaged. The towers were not only damaged, they sent two right towers instead of a left and right tower. The company replaced the one tower but it is now September and only after repeated complaints through email did I receive a piece of glass and replacement door for other tower. The replacement does not have holes drilled for the hinges or door stop, or any method for placing glass into the door. The initial delivery also did not include any hardware for installing shelves. I am shocked by all the good reviews on this sight because I was totally ripped off.

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Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

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Mike L.

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