Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.
HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!
Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home
Purchased a beautiful bedroom set end of April, and Michelle handled my purchase from start to delivery. I was very impressed with her continued follow-thru keeping me updated on my order status, making sure the white glove delivery made contact for scheduling, and making sure everything purchased worked out. Although, the four month wait was long;
Michelle made the process so much easier by keeping me in the loop at all times. Their white glove service team was very professional and did a great job also. I would definitely recommend and use HCC again!
I absolutely love the piece and it fits into where I planned perfectly! It is such a pretty and unique piece. It was also packed so well that it was almost difficult to get out of the box. Even nicer than I had imagined!
I buy loveseat, big mistake, never again,loveseat damage,delivery guys can't assemble, I call he was very mean,hang up phone,I pay handy man he fix and I pay $250,I'm pay for loveseat $2
600,and I have to live with broken,terrible service, not recomend.
Buyer Beware! If something on the internet seems too good to be true it probably is! I purchased a couch from them thinking they were a legitimate site, after a week of not hearing anything from them they send a vague email telling me that it is on backorder for a few weeks. Their website never changes to reflect that and continues to say the product is available. If you look through the site, everything is in stock! Just how big of a warehouse do they have? I have yet to hear any responses to my emails. Bad service. Dishonest company.
I ordered the Catnapper Jackpot Chaise Recliner. I have been looking everywhere for this chaise recliner and was so happy when I finally found it here. It's perfect. The recliner was delivered in amazing time, packed very well, in perfect condition, good quality and at a excellent price.
I would certainly order from HomeCinemaCenter again. Thank you!
We were very impressed with the way this company kept in touch with us about our furniture order. Although it only took about 2 weeks from the time we ordered it they kept in regular contact with us about the status of our order. And they were very attentive with our delivery as well.
Our furniture arrived in great shape with no problems. Thanks to Amanda for keeping in regular contact. Would definitely order from them again!
I ordered a leather sofa, chair, and love seat in January. Amanda managed my account and communicated with me with updates and with the delivery company so that I could get my order as soon as possible.
Amanda was exceptionally helpful because of the supply chain issues in the
U.S. at this time, and I know her job was made harder. The furniture arrived very quickly and it is beautiful. Family, extended family, and friends are impressed with the quality of the leather and how comfortable the furniture is.
I recommend buying from this company, and Amanda as the manager of your account. Thank you!
Holy cow! As a former Amazon devotee, I was hesitant to order from an unknown (for me) vendor. Yet Amazon did not carry the sofa set my wife had been asking for all year for her birthday, so I ordered from HCC (they had the item at the lowest cost of any vendor). When received there was i cracked foot on the chair. Customer service requested email. Fine... I received an almost immediate email back from customer service. I was asked to photograph the damaged foot and email a picture. Got it delivered within days.
For someone who doesn't like change and who has serious trust issues, HCC has completely won me over. And my wifes dream birthday present wound up not being a bust after all.
Love love love my treatment here!
The Magnolia Manor desk and matching filicing cabinet are excellent quality. They are exactly what I was looking for. They fit perfect in our modern farmhouse home. I love the rustic/chic style.
The shipping was incredibly fast! I received them way sooner than I was expecting especially right now with so many things on back orders!
Thank you, HomeCinemaCenter!
I absolutely love my new living room set from HomeCInemaCenter. The fabric is beautiful and it was already assembled. Fits perfectly with oversied seating for people to hang and watch football. The ordering process was clear and simple and arrived as stated. Highly recommend!
Very fast shipping. Took only 5 days to receive. Everyone whom I have dealt with, either by email or on the phone has been extremely pleasant, professional and prompt in their service! I have purchased through them. It has made the process of picking lighting a joy, as there are so many products to choose from. And upon receiving them, they are more lovely in reality then from the on-line photos! The local furniture companies can not even match the prices that HCC offer, so I know that I am also getting great value for the monies I have spent! I really can't express just how amazing it has been to deal with. I have been recommending HCC to all my friends and family. Way to go HCC It is a relief to know that there is such a company on-line, that you feel extremely safe in dealing with!
Very pleased with our purchase with Kathy from HomeCInemaCenter She really helped to answer all of our questions! Delivery was perfect without a glitch and we love our
new living room set. Since we are not traveling this year, looks like we will be doing another room with HCC soon. I can't wait until the room is ready for furniture. Thank you
For all of your help with my first purchase.
Super collection, I got a perfect sofa set for my living room from HomeCinemaCenter. Nice quality and very comfortable.
The sofa set is perfect and is very stylish to fit our decor. Delivery was very quick and delivery people could not have been nicer to work with.
Great discount on the price as well. Thanks
I ordered a sectional from HomeCinemaCenter because I could save a couple hundred dollars and it came with free white glove delivery. Sofas and sectionals don't require much set up but the most valuable thing to me was that I didn't have to try to dispose of the packaging. Also, it was difficult to find my specific sectional anywhere other than a specific chain of furniture stores where I had an unsatisfactory experience. But HomeCinemaCenter had it! It was super easy to order and the company kept me updated through email on every step of the fulfillment and delivery process. I would definitely order from them again.
This is my third purchase from HomeCInemaCenter and my experiences have all been excellent. So far, I love all my furniture pieces. I found the items that I purchased at another website less, however, the reviews were terrible for these other stores. HomeCinemaCenter delivery service was great.
The furniture was packaged well to prevent damage during transport. And the delivery time as amazing. Everyone else was quoting months. I received all of my orders in less than 2 weeks with HCC.
Thank you!
I absolutely love HCC!
Everything I have purchased from them has been great and their customer service is amazing. Shipping time is very fast and usually less than a week for most of my orders.
It's my "go-to" website.
Ordered a table from HomeCinemaCenter, and was pleased with the level of communication letting me know when to expect the item to ship from the manufacturer. It arrived on time, and in perfect condition. I Highly recommend!
Purchased a beautiful bedroom set end of April, and Michael handled my purchase from start to delivery. I was very impressed with the follow-thru keeping me updated on my order status, making sure the white glove delivery made contact for scheduling, and making sure everything
Purchased worked out. Delivery time was quicker than expected.
Customer Service made the process so much easier by keeping me in the loop at all times. Their white glove service team was very professional and did a great job also. I would definitely recommend and use HCC again!
This company is great. We were looking for some new furniture for our living room and bedroom. We stumbled onto HCC and we impressed with the selection. We selected a media center and complete bedroom set that matched in color and from the same vendor. Shipping was quoted to be just 2 weeks and was delivered within that time frame.
Good communication through out the process. Pricing was the best around. White Glove delivery was perfect and the drivers were so nice and helpful. Everything turned out beautiful.
I'll be back for sure.
I was very happy to find these comfortable catnapper chairs in several colors. Other stores did not have the color I wanted. They had great reviews and well rated elsewhere. Home Cinema Center had a very competitive price with free shipping. That was hard to beat... I'll be back to look for other items. Thank you HomeCinemaCenter for a great transaction!
I wanted to order living room furniture and had many questions. Sent a detailed email and received a call back as the shipping was a possible issue sine we live in a tight area for large trucks. John called me back before the store opened. He was very friendly, articulate and really made sure all info was correct for my order! Will definitely refer anyone I know who needs furniture to HCC.
The pricing is great as well! Thank you John for a job well done!
I had purchased a bedroom set in 2019 from HCC and was so please with the quality and the white glove delivery that I made another purchase for office furniture today!
Customer service was outstanding and helped to answer all of my questions.
I ordered a sectional sofa from HomeCInemaCenter, with accent chair and end tables Prices were great and delivery went smoothly. Kudos to the deliverymen, they were
Very polite, efficient and had our furniture installed in no time. Thank you for a great transaction!
I called this morning to let Home Cinema know I have not recieved my refund. The gentlemen on the other side of the phone said "wait another 10 days" and I said are you serious? He then stated "call your bank".
Which I did and they do not show anything coming in. Then he stated " I don't know what to tell you" and hangs up?!?!?! I will not order from them again nor will I recommend this company. The guy never asked me for my order # nor did even take out the time to talk to me. I felt as if I was bothering him... so sad that we have companies that have lost all pride in their customer service. Just sad.
Tip for consumers:
Do not use them
I placed an order with Home Cinema Center on 6/27/23. Their website indicates 7 day delivery. It is July 10th and I still have not received so much as a confirmation email from them. I have emailed the business once and called twice but have received no response. I finally cancelled the order by email today as they seem to have no intention of communicating about the status of the order or delivery options. What a total waste of time. I highly recommend AGAINST placing an online order with this business as they do not appear to have a system in place to handle them adequately. I'm so disappointed as I was really looking forward to my new couch. Back to the drawing board.
Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.