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    Home Cinema Center

Home Cinema Center

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Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
View ratings trends
67
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How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

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Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

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Reviews (760)

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Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user maryn86
New York
1 review
1 helpful vote
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September 1st, 2016

Shopping on HCC is so easy. The lay out of the pages is well done. Descriptions of merchandise are generally perfectly detailed. I can easily go in and out of product descriptions without having to go back to the beginning as what happens with some sites. The site format or functionality changes occasionally but it is always a great update. One of the few "marketing" e-mails that I receive that I actuality look on a regular basis.

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Thumbnail of user robing642
Washington
1 review
0 helpful votes
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March 22nd, 2022

I was really uncomfortable ordering furniture online but when I saw the three -piece set of Arizona Marco Leather I couldn't resist. I talked with a sales rep who was very helpful and friendly.

The price was exceptional and delivery time was amazing! It arrived in good condition and was placed in my room ready to use. I love the high back which allows support for my head... very relaxing! Each piece is comfortable and very attractive.

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Thumbnail of user barbaraw1487
Netherlands
1 review
0 helpful votes
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August 16th, 2021

I am so glad I decided to purchase furniture from this site. The quality for the price is unmatched. They maintain contact with your throughout the process and have been very helpful.

The delivery went smoothly and all furniture was exactly what I expected it to be. Amanda and all others that I had contact with were great to work with and very responsive. Thank you!

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Thumbnail of user bambif
Florida
2 reviews
24 helpful votes
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October 1st, 2020

Terrible customer service. Their shipper lost my order two weeks ago. Despite the fact that I have called them multiple times asking where my shipment was they never notified me that it was lost. I have left six phone messages and three emails asking what they intend to do about my order and they have yet to respond or return my call.

Thumbnail of user jans844
South Carolina
1 review
0 helpful votes
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July 19th, 2022

"I ordered a sofa set. It came in 2 weeks as indicated the lead time on the item. Shipping was as quick and professionally handled. I got phone calls and notifications from the shipping company updating the status of my shipping as it goes a long as well as the scheduling time of delivery. They were on time and very courteous.

Anne at HomeCinemaCenter has been very supportive to me with my questions and updating status of my order. I got an excellent experience for this order. Will definitely come back!

Tip for consumers:
check out their specials..

Products used:
sofa set

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Thumbnail of user jessf50
Netherlands
1 review
17 helpful votes
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July 23rd, 2020

The shopping experience with HOmeCinemaCenter overall was excellent from ordering to delivery. The price was very competitive and included white glove service and warranty which meant a lot
To me. I'm always nervous about ordering furniture online, but this Abery Park bedroom set is a very fine piece. The front is really lovely and the wood on both sides has a very nice design. Overall, extremely happy with my purchase!

Thumbnail of user jamesf211
West Virginia
1 review
0 helpful votes
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May 24th, 2017

We placed our order for an extra large sectional for our living room... got free shipping... and the item was delivered to our home just four days later! It was beautifully packaged and was even more impressive than we had hoped for. Thank you HCC... you have two more very pleased customers who look forward to doing more business with your Company in the future.

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Thumbnail of user robinr188
Netherlands
1 review
0 helpful votes
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November 30th, 2018

I really enjoyed my online shopping experience with Sharon. Very nice and friendly. She made sure to get me all the discounts and offers to make me happy and satisfied:)

I ordered a large bedroom set with many pieces at HomeCinemaCenter and everythign arrived in just a week. Delivery crew took inside and setup. Looks amazing.

I'm hoping to get my living room set next.

Thumbnail of user gloriaf194
Washington
1 review
0 helpful votes
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September 20th, 2019

My husband and I saw a china cabinet ata furniture store. When we got home I search the internet and found it at HomeCinemaCenter for about 45% less. It was delivered in less than 2 weeks. The whole experience was great. I will definitely look to HCC for future purchases. Thanks.

Thumbnail of user lillyb11
California
1 review
0 helpful votes
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January 12th, 2017

HCC hit a home run with this purchase. The shipping was fast. The product was clean and in perfect condition. Customer service was very generous and helpful. Thank you I will be buying from them again.

Thumbnail of user ericat44
Slovakia
1 review
0 helpful votes
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September 8th, 2018

I found a sectional at a local store which was $700 more. Found it here an purchased Representative I chatted with answered all of my questions. I purchased a bedroom set last year service has been great both times

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Thumbnail of user donnac574
Netherlands
1 review
2 helpful votes
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November 9th, 2019

I had the best experience with HomeCinemaCenter. Their customer service is superb, their prices are unbeatable and i live in a 5th floor walk up and the delivery guys delivered my sofa and bedroom set up to the 5th floor free of charge. They really went above and beyond, i dont know of a single other company that would do this and not even try to charge you an arm and a leg for it!

I'm sooo happy that I chose this company and will definitely buy from them in the future, they got themselves a loyal customer now! :)

Thumbnail of user bonnier91
Slovakia
1 review
0 helpful votes
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August 29th, 2018

Very Easy to navigate site. Quality merchandise. Found the perfect desk set for my office. I really like the Bread option for financing and inside delivery. The delivery team they choose was very pleasant and quick.

Very pleased with HomeCinemaCenter and this online shopping experience.

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Thumbnail of user kaungh1
Illinois
1 review
1 helpful vote
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March 19th, 2021
Verified purchase

Be careful when you call for update for your order, the guy answered the phone has attitude and will hang up the phone, and won't pick up the same caller number again. I just asked for delivery estimate.

Thumbnail of user karent512
Washington
1 review
0 helpful votes
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October 3rd, 2019

From talking with sales staff at HomeCinemaCenter, to the white glove delivery service, I had a great experience. My living room sofa set is even more comfortable and beautiful than I could have imagined! Very happy with my purchase from HomeCinemaCenter.

Thumbnail of user vickyr82
France
1 review
1 helpful vote
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January 27th, 2021

Cindy was amazing and offered wonderful customer service! She gave me in depth information and details about my order and answered any questions I had. She made sure everything was done correctly. Very efficient and courteous. Delivery crew was amazing as well.

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Thumbnail of user sallyc165
Luxembourg
1 review
0 helpful votes
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October 23rd, 2019

Ordering from HomeCinemaCenter was a quick an easy and extremely fast delivery. The living room set delivered in a timely manner and it was exactly as pictured in the photos. I would definitely purchase from them again with my next room project.

Thumbnail of user haleighw4
California
1 review
3 helpful votes
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June 16th, 2021

I called 2 times to confirm availability of the items I was trying to purchase. After using PayPal credit to buy these items the company emailed me a week later to cancel the transaction because of a 45 day + back order. The company never cancelled the PayPal transaction. I emailed them 4 times and called in. When I called they just told me to email the same email address that I had no response from over 9 days. This company has only 1 customer service rep who answers the phone and he has been extremely rude every time I called even the first. When I called to inquire about my refund he was very rude and hung up on me and then forwarded my attempts to call back to voicemail. I am concerned that this company is just a scam.

Thumbnail of user marinab50
California
3 reviews
10 helpful votes
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November 6th, 2018

My item was supposed to be delivered several days ago (on tracking order the estimated delivery showed 5 days ago, yet hasn't been updated since). I have contacted customer service 3 times: my email and voicemail from 5 days ago were never answered, and when I finally got someone on the phone (when I called again today) the rep was rude and said that someone would get back to me and hung up.

I think it's simply poor business practice. Very disappointed. And I still want my order to be delivered.

Thumbnail of user michellej1506
Netherlands
1 review
1 helpful vote
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February 8th, 2023

The Prices are so much better for the same items, I was looking at in the Ashley Store in town. This includes the 20% off what they give you, to make it sound like you're getting a ""Good Deal."" But, you have to know to ask for that discount. Shopping at HCC was straight forward.

Shipping was fast and without issue. Thank you for great shopping Experience!

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Thumbnail of user maryc2576
Netherlands
1 review
1 helpful vote
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May 25th, 2021

The customer service you and your company provide are hands down some of the best we ever had! Our furniture took about 2 weeks to come. HomeCinemaCenter had consistent communication, which is something that we really appreciated!

We really are loving our new furniture; it is very well made and beautiful. We would certainly not hesitate to refer others to you and we will definitely be buying any furniture that we need in the future from HCC! Thanks for all you do!

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Thumbnail of user michellec3279
Netherlands
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

I was searching for counter height chairs and table set through Google and ran across HCC furniture, and glad I did. Found the exact chairs that I was looking for and placed an order unfortunately that particular item was no longer available but was notified the next day so I ended up ordering another style that would work and placed the order, I started this on a Monday and received the chairs on Friday of same week. Their customer service is really
Good on keeping you informed. The chairs are very well made and were fairly easy to assemble it took 3 hours for a set of 6.

Their website is very accurate on description and dimensions of items. I have searched all over town and other websites and this one was the best. Again this is very well made and heavy duty my husband is a very large man and need strong and sturdy furniture we will be enjoying these for years! In the future if I need any other furniture I will look here first!

Thumbnail of user lisab162
North Carolina
3 reviews
1 helpful vote
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September 24th, 2015

My first experience with Home Cinema but certainly not my last! An amazing array of styles, colors, and low prices. The chairs I ordered were delivered when promised, and were even lovelier than the depicted on the website. They were not only an outstanding bargain, but fit the room perfectly.

Thumbnail of user sarahs1782
Netherlands
1 review
8 helpful votes
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August 23rd, 2020

We needed a new bedroom set for my daughter but my husband and I were hesitant to purchase furniture without looking and feeling the product. We heard good things
About HomeCinemaCenter

The price was beyond our budget and that's when Mary stepped in to help! She worked with us with a price that was exactly what we were hoping to spend! She was kind and patient with us as well. We are grateful that she continues to offer her services. When it arrived it was even more beautiful. Thank you!

Thumbnail of user wendyp138
Germany
1 review
0 helpful votes
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November 8th, 2018

I spoke with a rep. From HomeCinemaCenter named Melissa. She was very helpful and I felt very comfortable ordering a large dining room collection. I got exactly what I wanted, at a price which was better than anywhere else. I'm very satisfied with my experience with the company.

Thank you.

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Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

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Mike L.

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