Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.
HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!
Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home
We purchased a complete dining room set package, and everything came exactly as described. The furniture is very high quality and we are so impressed by how much
Money Home Cinema Center saved me. Their customer support team was super quick to answer all emails and keep me updated on the shipping process. We would definitely recommend HomeCinemaCenter!
The Baldridge desk and matching printer stand are excellent quality. They are exactly what I was looking for. Very easy to put together... I didn't even need my husband's help ;) They fit perfect in our modern farmhouse home. I love the rustic/chic style. The shipping was incredibly fast! I received them way sooner than I was expecting especially right now with so many things on back orders! Thank you, Coleman Furniture!
Received defective product. They don't take customer service issues over the phone - you can only e-mail them! My issue has been unresolved for 3 months. They quit responding to my e-mails 2 months ago.
Buyer beware!
Screenshot of My BBB report with full details below.
I purchased a complete dining room set package, and everything came exactly as described. The furniture is high quality and I am so impressed by how much
Money Home Cinema Center saved me. Their customer support team was super quick to answer all emails and keep me updated on the shipping process. I would definitely recommend HomeCinemaCenter!
We had been researching dining sets for quite some time with HomeCInemaCenter. Found this set by Liberty Furniture to be perfect. The delivery process and set up was explained and timely. Product info was super. Quality exceeded expectations. Thank you!
Homecinemacenter has unbelievable deals, from bedroom sets to beautiful accent chairs, stunning designs of coffee tables and the best choices of sideboards I have found online. I have a list, some things I want are sold out, hopefully they will notify me as stated when it's available again... but later this week I will fulfill the rest of my list!
I have received several orders and everything comes in faster than expected. Customer service has been wonderful with a a few missing screws (which they sent out immediately by regular post). 5 Stars all the way! I'm telling all my friends and family about them to hopefully receive more of a discount next time as well.
It took me several tries to log on - said I had registered before & had a password but then wouldn't let me access it. However once I got on everything was tremendous. My purchase shipped the next day and arrived 3 days earlier than initially stated. My husband loves his new theater seating & I am impressed with service. If every transaction goes as smoothly I will definitely use the site again.
WORST WEBSITE! Terrible customer service, told me it was my problem that I never received their package, no refund! Buyer beware! Shop somewhere else! There one customer service person is *******@ss on the telephone! It may look like a good deal but it won't be when they charge you and you never get your product! Go to a reputable company.
I was a little worried about ordering from an internet site vs big department store. Everything showed up on time. The white glove delivery guys did a fantastic job. Amanda the sales rep had sent updates and contacted me so I would know what to do if there was a problem or damage.
It all went well and I have no damage and my dining set is gorgeous.
I contemplated with the decision to buy office furniture for months. I ordered my desk from this company and it was delivered right to my office unpacked & set up.
Called Kate at Home Cinema Center and she gave me a super great price. Better than DB and in less than 5 minutes - no hassles! I'm thrilled!
Thank you!
Shopping here is so much fun. The products sold on this site are very reasonable and beautiful. I personally love to shop and you cant beat free shipping!
Now on our 4th order and have always been pleased!
Home Cinema Centers sells items on their site that are no longer made, discontinued items. I paid almost $1000. For a dining set and extra chai rd s plus $119.00 shipping only to be told three days later that the item is discontinued. Evidently they don't keep track of their website and what is and isn't available. $#*!s.
Quality of everything I have purchased from homecinemacenter has always been great but I was worried making a large purchase without being able to touch it first. But we worried for nothing. Very happy with our new dining set. Shipping took a week and customer service was perfect.
Excellent Customer Service. From the very first contact with the sales Department through multiple call with Amanda, the service was outstanding. We ordered a bedroom set which arrived in perfect condition.
I had to place my order by phone since I wanted assembly service, their white glove treatment. They provided us with beautiful, high quality furniture at a great price and exceptional service. We could not be happier!
After shopping for nearly a year to find just the right entertainment wall unit I am so happy I was patient. HomeCInemaCenter launched this product in their new products section and sent mean email when it came out. Great feature. This unit has the perfect scale - it doesn't overpower the room with its height or depth. Excellent quality for the price and the white glove delivery service was outstanding. I'd give it another star if I could.
The furniture is beautiful and got a better price than finding it locally. Plus free shipping. Win win. The customer service was outstanding. They went above and beyond to help me with my delivery and answer all of my many questions. I am sold on home cinema center. I will be ordering more furniture from them!
We looked at furniture in the stores, found what we wanted and ordered it from homecinemacenter for a substantial savings. We were very surprised when they notified us so quickly to set up a delivery date. It arrived right on time, in perfect condition and was set up in our home. Customer service responds to me within just hours, and their delivery people are incredible. I'm looking forward to doing over my main house and can't wait! We were very pleased with the entire process and will definitely be ordering again!
Big thank you to Matt for explaining your shipping policy to me as I am a first time customer. He was kind, patient & professional. Living room set arrived on tim and in perfect condition. Great experience start to finish. Thank you!
This was the largest purchase I had made over the internet and had some concern. They did not disappoint me. Communications were great in both e-mail and online order status.
Once shipped I was provided additional communication and contacted by their delivery company, who were very nice to speak with, and we arranged a date for delivery. My furniture arrived packaged extremely well and looks beautiful.
Thank you home cinema center for a great deal and excellent experience!
After ordering several items, all furniture type storage items, I can honestly say - I love this site. It's one stop shopping
For unique as well as common items both decorative and practical. Shipping is outstanding and I have been very satisfied with the quality of my purchases. I have not had the need to use their customer service dept. nor have I needed to make any returns so I'm unable to comment on those areas, but not having needed them is almost a compliment t in itself!. I will not only shop this site again, I will not hesitate to recommend it to others.
This company is great! The website is very user friendly. The customer support is outstanding! Prices are fabulous! They call to confirm your order and you will get emails
Updating you on every step taking place. Will for sure shop here first for any future furniture needs! Plus with certain purchases, you will receive a free protection plan.
This company sells damaged products and has fake reviews. The man that answers the phone has a extreme attitude and doesn't care about your purchase after it's delivered. He will even go as far as hanging up on you! Complete SCAM
After shopping around locally and on the web, I placed an order for 3 pieces of bedroom furniture to go along with a few pieces of the same set we purchased locally. HomeCinemaCenter sent follow-up emails clearly describe the process and what to expect, and I received an email update at each stage of the process confirming that the shipment was on track (this same info is available on their order status site, but there is really no need to check). The furniture was shipped and delivered by the local white-glove delivery company well within the timeframe quoted when ordered (<3 weeks). All pieces were in great shape and we would definitely recommend and use this company again! Communication was excellent! Thank you very much!
We purchased this sofa online, sight unseen which was a difficult decision, but HomeCinemaCenter.com put those fears to rest. From placing my order and the consistent follow-up emails I received, I knew I made the right choice.
This beautiful posh sectional sofa by jackson was delivered in several weeks and we can not be any happier. We received the best price, best customer service and best delivery! Without a doubt, we will make all next purchases with homecinemacenter!
Thank you so much!
I ordered a sofa set and had this delivered in just 2 weeks! Customer service was great with taking my order and provided shipping details very quickly. The delivery company took off the truck and brought right into my house. Excellent communication and very polite.
All of my family and friends are amazed at the quality and deal I got! I will be shopping here to do over another room soon!
Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.