• Home Cinema Center

Home Cinema Center

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Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
67
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How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

Reviews (760)

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Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user stephanied427
California
1 review
15 helpful votes
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April 23rd, 2020

This Company is such a pain in the $#*! to deal with. Have been trying to get any type of information on my order and I have not had any luck with that. Every time I call it's the same guy telling me the same thing all the time. He says they are closed but will be open the next day. I call the next day and nothing. He has been doing this for 3 weeks now. SO ANNOYED!

Thumbnail of user marye335
Portugal
1 review
0 helpful votes
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November 16th, 2018

I purchased our bedroom, living room, dining, and patio set for Less than half of what the local store quoted us. The experience was great with HomeCinemaCenter, the furniture was beautiful. And the customer service team is responsive and on top of any actions needed after the fact. The delivery service of white glove did amazing, fast and efficient.

I recommend this purchase experience to all.

Thumbnail of user loria610
Virginia
1 review
0 helpful votes
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April 16th, 2023
Verified purchase

I purchased our bedroom, living room, dining, and patio set for Less than half of what the local store quoted us. The experience was great with HCC, the furniture was beautiful.

And the customer service team is responsive and on top of any actions needed after the fact. The delivery service of white glove did amazing, fast and efficient. I recommend this purchase experience to all.

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Value
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Thumbnail of user brendaa120
Germany
1 review
0 helpful votes
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April 2nd, 2019

Customer Agent Julie was outstanding. Her assistance and patience far exceeded my expectation. She was a tremendous help and the reason I placed the order. I told her the style I as looking for in my living room and we planned out an entire package.

Furniture showed up and it look even better than pictured and I could imagine. Thank you!

Thumbnail of user tonyh14
New York
2 reviews
8 helpful votes
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October 9th, 2011

I was trying to design my own movie room and found this site. Called in to customer service and they put together several package deals for my budget range. Everything from the screen, projector, seating, platforms, and all wiring so I could do this myself. I saved several thousand vs having a local design shop do this for me. A++ Experience.

Thumbnail of user stephanies1143
Texas
1 review
3 helpful votes
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August 14th, 2020

I had the best experience with HomeCinemaCenter. Their customer service is superb, their prices are unbeatable and i live in a 5th floor walk up and the delivery guys delivered my sofa set up to the 5th floor free of charge since I was shipping over a certain amount. Not only that, but i had asked to remove my previous sofa and put it on the
curb and they did it, considering that the old clunky sofa had to be broken into pieces in order to be carried out. They really went above and beyond, i dont know of a
Any other company that would do this and not even try to charge you an arm and a leg for it! I'm very happy that I chose this company and will definitely buy from
them in the future, they got themselves a loyal customer now! Thank you!

Thumbnail of user krish255
Utah
1 review
2 helpful votes
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July 6th, 2022
Verified purchase

I ordered a bedroom set in Jan of 2022. Paid for it. Should of been shipped June 2022. Now it's been canceled. I've been hung up on 3 times. Can't get anyone to communicate with me. VERY FRUSTRATING! Do NOT use.

Thumbnail of user tammye128
Netherlands
1 review
3 helpful votes
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December 21st, 2020

Worked with Sara at HomeCinemaCenter to purchase a new entertainment center and living room set. I had several questions regarding the set we were looking at and she was very helpful in answering all of my many questions and making me feel at ease before committing to the purchase we were making.

The delivery went great and we received it ahead of expectations., about 2 weeks. We would not be any happier.

Thumbnail of user susane470
Germany
1 review
7 helpful votes
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April 27th, 2020

We were shopping for a new bedroom set and came across HomeCinemaCenter. From ordering to delivery it was a extremely smooth transaction. We ordered the Magnolia Manor Sleigh bedroom set in white. It looked even better in person. Beautiful detail in the wood work and very smooth drawer operation. Delivery was great with no speed bumps., just great. We could not be happier with the quality or service with our order. Thanks.

Thumbnail of user cindyg170
Netherlands
1 review
0 helpful votes
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May 30th, 2019

HomeCinemaCenter is always fun and engaging. Reasonable prices abound. Creative merchandise is everywhere. I recently purchased a dining room collection and it was well priced, delivered in just a week, and is beautiful the our new home. Thank you!

Thumbnail of user lelianp
Texas
1 review
0 helpful votes
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August 4th, 2019

HomeCinemaCenter has been great to our family! Last year we purchased a sectional and this year we upgraded our bedroom furniture. Purchasing was easy, delivery was
Simple. Financing was also available at for 0% rate through Bread Finance. A+

Thumbnail of user chrissin
Netherlands
1 review
0 helpful votes
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February 1st, 2018

Shopping and checkout was easy with no issues. Once ordered, I promptly received notification, and subsequent notifications as my furniture moved through the procurement stages. My order was shipped on time as expected and arrived in great condition. It is even more beautiful in person, and very very happy with my purchase!

Great quality, great price! And as a bonus feature I didn't even know about..., the end tables have power and usb outlets! Very exciting:-)

Service
Value
Shipping
Quality
Thumbnail of user janetl640
Sweden
1 review
8 helpful votes
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January 20th, 2021
Verified purchase

I recently purchased my second set of furniture from HomeCinemaCenter. I have been extremely pleased with each purchase. The communication is superior. The furniture arrived in excellent condition. Covid slowed the delivery but the company stayed in contact the entire time.

They offer white glove delivery and that is an added benefit. I highly recommend.

Thumbnail of user lunak3
Minnesota
1 review
0 helpful votes
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September 8th, 2017

Excellent customer service. Fast response to emails. Item was just as described. One of the doors on my dresser had a black mark on it and I requested a replacement. A new door was sent to me in just a few days along with a tracking number. I would definitely do business with them again.

Thumbnail of user karent1499
Germany
1 review
1 helpful vote
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September 25th, 2021

This is my second time ordering from HomeCinemaCenter in that last couple months. I have not been disappointed with either the service/products purchased. This sectional was the perfect style/color/size for my small living area.

Delivery was very timely and I needed to do was attach the legs. The ottoman was great for extra storage, i. E. my extra throws/small blankets. Thank you for excellent service!

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Value
Shipping
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Thumbnail of user susank2774
Florida
1 review
1 helpful vote
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June 19th, 2023
Verified purchase

HomeCinemacenter.com removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative who kept me informed of every move of the entertainment center. Once the entertainment center
Arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Thanks!

Service
Value
Shipping
Returns
Quality
Thumbnail of user madisonh
New York
2 reviews
13 helpful votes
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October 6th, 2011

Awesome site. Called into customer service trying to find a new bedroom set. They guided me towards a set after telling them what I was looking for. Shopped locally, and the price was almost 1/2 online. So I ordered it and it was delivered just days later. Beautiful set, and we'll be back for more.

Thumbnail of user lauriep418
Germany
1 review
21 helpful votes
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September 18th, 2020

We loved the Magnolia Manor bedroom set we viewed online. The delivered product met and exceeded our expectations with its look and finish. We were concerned when we ordered the bed and saw its weight exceeded two hundred pounds. This is a quality set, very sturdy and well made. The delivery men were professional, personable and efficient in making sure we were pleased with their work. We would not hesitate to purchase from HomeCinemaCenter in the future.

Thumbnail of user mayc57
Alabama
1 review
3 helpful votes
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January 2nd, 2019

I didn't even know customer service could be this terrible! Made an order, was told days later that the item was discontinued, called to talk with customer service and let's just say I will never ever be recommending this company, even to my worst enemy! Oh and the item in question is available at many other companies!

Tip for consumers:
Don’t

Service
Quality
Thumbnail of user danit21
Switzerland
1 review
1 helpful vote
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July 7th, 2019

Enjoy shopping HomeCinemaCenter! I found it to be very good selection and has anything you would need or want. I had previously ordered a bedroom set and was very pleased with my selection. On time delivery and to my schedule. Customer service was excellent too. Gave me excellent service when inquiring about the status of my order.

Thumbnail of user christineg417
Netherlands
1 review
6 helpful votes
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May 15th, 2020

The living room sofa set I got is beautiful and elegant. From the beginning to end, this has been an excellent shopping experience I will be shopping with HomeCinemaCenter in the future. I've already recommended them to family and friends. The delivery team was outstanding and placed the furniture exactly where we wanted. Was quick delivery too!

Thumbnail of user kellym1194
North Carolina
1 review
0 helpful votes
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April 17th, 2021

From the first contact with the sales Department through multiple exchanges with Kelly, the service was outstanding. There was no delay with delivery and they were quick with any questions I had on upgrading us to platinum white glove delivery.

We also had many questions about the dining room set and they were very quick with all of the answers. They provided us with beautiful, high quality furniture at a great price and exceptional service. We could not be more thrilled

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaclync61
Romania
1 review
0 helpful votes
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October 9th, 2019

I ordered the Morgan creek entertainment center and table set. It was super easy ordering, amazing price, quality is great and super fast shipping. My entire family is thrilled
With the new look of our family room. I will definitely order again.

Thumbnail of user jennifert263
Netherlands
1 review
1 helpful vote
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July 19th, 2018

This is one of the best sites around for home furnishings. Beautifully put together. Quality and savings are outstanding. The shipping is very fast. I also like the way the site works and especially with all of the finance options thru paypal and bread financing. It is very streamlined and much easier. I ordered a living room sectional with a finance option thru Bread.

The rate was great and furniture was delivered in less than 1 week. Quality and comfort are amazing!

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Shipping
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Thumbnail of user maryr296
Romania
1 review
0 helpful votes
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March 25th, 2018

I ordered a queen size platform bedroom set from homecinemacenter with a tufted head board. The shipment came within a few days. The bed was easy to assemble and great quality. This will be a bed that lasts years and years.

Couldnt be happier with my affordable purchase. And very quick delivery. Thank you!

Service
Value
Shipping
Quality

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Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

Thumbnail of user mikel193
Mike L.

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