• Home Cinema Center

Home Cinema Center

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Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
67
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How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

Reviews (760)

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Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user maryr501
GB
1 review
0 helpful votes
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December 31st, 2018

First time buyer with HomeCinemaCenter. Was able to get answers to my questions by chating with Amy. She was quite helpful and set my mind at ease about the delivery dates and walked me through the process. Employees like her, friendly, customer and service oriented are the ones that make a company great. Thank you so much Amy. I took couple of days to finalize the order and she was so humble to wait and work with me according to my time line.

When the living room set arrived it was perfect and fit our house even better than I imagined. Thank you!

Thumbnail of user angies238
Romania
1 review
1 helpful vote
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February 16th, 2021

Ordering was easy with HomeCinemaCenter, delivery perfect. I absolutely love the piece and it fits into where I planned perfectly! It is such a pretty and unique piece.

It was also packed so well that it was difficult to get out of the box. Even nicer than I had imagined! Thank you!

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Thumbnail of user amandal395
Sweden
1 review
0 helpful votes
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December 23rd, 2018

Susan was a great customer service manager for HomeCinemaCenter. She kept me up to date on my order through the entire process. The furniture price was well within my budget after she spplied a discount. I did order again because the experience was so outstanding. Delivery crews were amazing and very quick. Thank you!

Thumbnail of user alexisk68
Austria
1 review
0 helpful votes
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July 10th, 2019

All of your online support team members were very courteous, patient, and helpful. Anna contacted the manufacturer to show me additional photos of the bedroom set
That I was concerned with. Emailed me in just a couple hours with the photos and information. Order was received in less than a week. A+

Thumbnail of user lisaw295
Georgia
2 reviews
0 helpful votes
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October 29th, 2017

I had trouble ordering online. So I called customer service and was greeted by a very sweet and personable lady who helped walk me through my purchase. Great experience with HCC! I would definitely shop with them again!

Thumbnail of user amye58
Hungary
1 review
0 helpful votes
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January 9th, 2018

HCC was reliable from start to finish. I placed an order online, received e-mail updates, a phone call verification for delivery, and the delivery team that brought my piece of furniture was exceptional. My 5 star rating is well deserved.

This furniture company was excellent to work with, and I highly recommend them! Thank you for a great shopping experience!

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Thumbnail of user stephanieh130
Kentucky
1 review
2 helpful votes
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June 28th, 2017

I have been a customer of HCC for more than a few years. When I need furniture, the local stores, which is now closed, was hit or miss on my needs and the prices were always high. HCC has never let me down; amazing savings, wonderful fast delivery, and customer service satisfaction. The multiple product section makes it easy for me to shop and compare features. I have never been disappointed

Thumbnail of user oceanl3
California
1 review
2 helpful votes
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September 17th, 2021

I have never experienced customer service this rude. I called in to check the order status 3 days after I placed the order and I was told to "call back in 10 days. Nobody will check the order status for you now." Then I asked how many days does the shipping typically take. I was again told "call back in 10 days". Then I asked whether the delivery people will help unpack and move the furniture to the room he said "of course not". The customer service basically doesn't know how to talk to a human.

Service
Thumbnail of user jennym504
Netherlands
1 review
1 helpful vote
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October 4th, 2021

This is by far the best deal for great quality furniture! It's exactly the same furniture in the store but at a cheaper price! Typical go online make the purchase of the exact item you want! They keep you up to date as to when the arrival will be. Once delivered it's carried in a an put together! Even
Better than what i saw in the store! It's comfortable and looks amazing in my house! Thank you HCC!

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Thumbnail of user janiceh185
Austria
1 review
1 helpful vote
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October 5th, 2019

I was referred to HomeCinemaCenter and found that it really was the best deal around. The delivery process was a little longer than what I had anticipated, but HomeCinemaCenter does a good job of letting you know that up front and staying in touch when your order is being processed. The Jackson Everest set looks so good with my dark wood floors and I love that there is a matching recliner option. My boyfriend is 6'5'' and fits on the sofa with the ottoman comfortably. The movers did a great job of bringing everything in, unwrapping, and setting up my furniture.

Thumbnail of user ruthj15
New York
2 reviews
0 helpful votes
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February 21st, 2015

They are a excellent company to do business with. I have bought from them for over 5 yrs. And never had a problem with a return or damaged item. My last purchase was no exception. Always helpful customer service waiting to help in any way they can. I love this company and will always do business with them! Thank-You

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Thumbnail of user mariac2577
Netherlands
0 reviews
0 helpful votes
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June 23rd, 2022

What a great purchase! From ordering to delivery, everything went so smoothly - each person I talked with was so helpful and pleasant and the products were well represented on their site.

In other words, we received the quality items that were advertised, not less than adequate versions of the product. Delivery was extremely fast and their staff a pleasure to work with. Thank you!

Great job HCC team!

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Thumbnail of user casandrap
South Carolina
3 reviews
0 helpful votes
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October 12th, 2015

My experience dealing with HCC was excellent. One problem arose but it was taken care of immediately. Tiffany was a great rep to work with. Efficient, thorough and pleasant.

The chairs I ordered looked exactly like they did on line and are super comfortable. I have nothing but good things to say about this company, the products they sell and the people who work there.

Thumbnail of user terrak2
Texas
1 review
1 helpful vote
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January 28th, 2019

Great Experience! No pressure sales technique. Dianne at HomeCinemaCenter was great to work with. Answered all my questions. Web site was very easy to navigate and order from. The delivery crew was amazing.

Quick and in perfect condition. Thanks Dianne.

Thumbnail of user kimd263
Netherlands
1 review
1 helpful vote
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March 13th, 2019

I ordered bedroom furniture from homecinemacenter and everything went great with extremely fast delivery. The bed, nightstands and dresser arrived safely and we're enjoying it all very much. Thanks Kelly for your excellent attention and follow thru. The moving people were also very nice as well.

Thumbnail of user amandaq7
France
1 review
1 helpful vote
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August 23rd, 2018

An amazing selection of furniture at HomeCinemaCenter and love the white glove delivery service Shipping was in less than 7 days and was perfect.

It was also so nice not to have to worry about moving and assembling furniture ourselves!

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Value
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Thumbnail of user heatherd12
New York
1 review
1 helpful vote
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April 2nd, 2014

I am so pleased with my new club chair! It looks great, is comfortable enough, and my experience with delivery went like clock work. I am very happy w/my first experience ordering over the internet and will order again soon.

Thumbnail of user shereem26
Georgia
1 review
15 helpful votes
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October 26th, 2020

Buyers, please beware this company has the rudest people I have ever experienced answering the phone. It's disgusting a business would allow someone who behaves like this to answer their phones to represent their business for this and because I received the wrong shipment I am returning everything. I do not spend my money with people who do not show respect.

Thumbnail of user rhondac567
Netherlands
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

I was very nervous about ordering online. But, I have been so pleased with my reclining chair set. It was easy from start to finish. With Sean taking my order, Jay, Drichsen and Alvin keeping me informed. To the delivery (Deliveright) people. It has been a pleasure doing business with you all. Thanks

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Thumbnail of user melindaf85
Netherlands
1 review
2 helpful votes
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June 3rd, 2020

WE had searched all over for office furniture that was adequate enough to occupy our 'refurbished offices.' Something 'nice' and not the standard offers of office supply chains.

We found it at Coleman Furniture! Plus, their Customer Service was excellent as well as their delivery and setup!

In the future, we will make Coleman Furniture our first stop for furniture shopping!

Thumbnail of user peggyg197
Ukraine
1 review
0 helpful votes
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July 11th, 2021

Our delivery was awesome. The movers were awesome and handled everything perfectly. They brought it inside our house and setup the complete set. Its even nicer in person than in the photos. So we were pleasantly suprised to see that. We're very excited to have our furniture.

It took about 3 weeks for everything and that's exactly what they told us so that works. They kept us updated the entities time.

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Thumbnail of user stephanies32
New York
1 review
18 helpful votes
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January 21st, 2013

I ordered the DaVinci full wall and peninsula desk set recently. They were offering the best deal at the time and they were closer to me for shipping so I ordered from them. This was the largest purchase I had made over the internet and had some concern. They did not disappoint me. Communications were great in both e-mail and online order status. Once shipped I was provided additional communication and contacted by their delivery company, who were very nice to speak with, and we arranged a date for delivery.

They arrived on time, unloaded all the pieces from the truck (which were very well protected), and brought them into my den for assembly. Delivery time was as promised in just 7 days. Overall great experience. I am pleased with my purchase

Thumbnail of user danao84
Norway
1 review
0 helpful votes
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December 4th, 2021

We ordered an item from your store and when I saw it I was like woow! You people have quality furniture and good customer service. The item was delivered on time and with no delays. We received a bedroom set by Coaster in this antique white color.

Will definitely order from your store soon. Great work.

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Thumbnail of user vickym19
North Carolina
2 reviews
2 helpful votes
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June 1st, 2015

This is one of the best new sites around. Beautifully put together. Quality and savings are outstanding. The shipping is very fast. I also like the way the site works and especially the checkout process. It is very streamlined and different and much easier.

I ordered a living room sectional and was delivered in less than 2 weeks. Quality and comfort are amazing!

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Thumbnail of user adriah9
Georgia
1 review
1 helpful vote
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January 11th, 2022

I never received my order, after over 6 months of waiting. When I requested updates, the customer service representative was insanely rude, unprofessional, and unhelpful. Save yourself the headache and shop elsewhere for furniture. Go look on this business's BBB page for a sample of what you're signing up for when you order from this company.

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From the business

Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

Thumbnail of user mikel193
Mike L.

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