• Home Cinema Center

Home Cinema Center

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Overview

Home Cinema Center has a rating of 3.8 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

  • Service
    311
  • Value
    297
  • Shipping
    299
  • Returns
    235
  • Quality
    283
Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
67
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How would you rate Home Cinema Center?
Top Positive Review

“5 Star Service”

Kristina C.
6/24/24

HCC removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative named Kelly who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Excellent purchase and beautiful product!

Top Critical Review

“Excellent Delivery and Products”

Karina H.
2/21/24

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

Reviews (760)

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Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (32) delivery company (25) home cinema (78)
Thumbnail of user marlaa15
Netherlands
1 review
13 helpful votes
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April 27th, 2020

I searched for days online for smaller micofiber recliners that would be pretty and comfortable and would blend with colors in specific rug. I finally found them at HomeCinemaCenter. They are the Cloud chairs by catnapper in a carmel color. Extremely beautiful and comfortable The experience was excellent all the way through including white glove set up in my Living Room. The delivery team could not have been any nicer or more proficient. Thanks to Home Cinema Center for providing the perfect chairs.

Thumbnail of user kristyf77
Sweden
1 review
1 helpful vote
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January 9th, 2022

No comparison! These comfortable Catnapper recliners exceeded all of my expectations! The quality construction has the imports beat easily. I chose a couple of the cloud 12 chairs. Delivery was early; assembly was not needed and two well-packed pieces.

The price was a little higher than the imports I checked out, but the value again, there's ""no comparison."" Thank you, HCC If it had not been for you, I would not have found this! You were helpful in answering my questions ahead of time, making it easy to do so and delivering answers quickly.

Delivery was also very quick.

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Thumbnail of user rebeccaf7
New York
1 review
0 helpful votes
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May 10th, 2014

No comparison! These sturdy, Catnapper recliners exceeded expectations! The quality construction has the imports beat, hands-down. I chose a couple of the cloud 12 chairs. Delivery was early; assembly was not needed and two well-packed pieces.

The price was a little higher than the imports I checked out, but the value--again, there's ""no comparison."" Thank you, HCC If it had not been for you, I would not have found this! You were helpful in answering my questions ahead of time, making it easy to do so and delivering answers quickly.

Thumbnail of user nicolem1631
Netherlands
1 review
0 helpful votes
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October 25th, 2021

I almost gave up trying to order office furniture due to the delays caused by COVID. I contacted Allison at HCC and shared my experience and they took it from there. I should have started with Home Cinema Center., it would have saved me a ton of time and frustration.

The process was seamless from ordering to delivery. The cost was very competitive compared to others and the quality of the furniture was exceptional.

I would highly recommend HCC.

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Thumbnail of user jenniferl187
California
2 reviews
1 helpful vote
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December 27th, 2016

I have ordered a lot of merchandise over the last few years from HCC and have never been disappointed. I am hooked on buying quality merchandise from HCC. The sales are amazingly affordable and the merchandise is of superior quality. I also enjoyed browsing the weekly sales.

All of my purchases have been packaged properly and delivered on time. Please continue the exceptional sales and customer service. Even my purchases for Christmas this year made it right on time and without incident. The delivery crew that you use is beyond exceptional. Now if we could just get the weather to cooperate all the time.

You have a customer for life!

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Thumbnail of user clared23
South Carolina
1 review
0 helpful votes
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July 3rd, 2017

I just redid my bedroom and went with the works: bed, dresser, chest, nightstands, new linens, duvets, pillows galore! The furniture came in a reasonable amount of time and my room is so beautiful! Will definitely choose Hcc for my next remodel.

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Thumbnail of user marcreiresd
Massachusetts
1 review
0 helpful votes
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November 6th, 2023

My wife bought some furniture and one of the furniture came damaged and I called and also emailed several times they said that they were going to replace and fixed but now they brocket my phone number and don't respond to my email or my phone call's I do not recommend this store when you buy something they are very nice but but if you need help with you order forget about they will not help you is almost 2 years and response I keep emailing them but nothing.

Thumbnail of user tinab359
Luxembourg
1 review
1 helpful vote
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October 23rd, 2019

There was No comparison! These comfortable Catnapper recliners exceeded expectations all of my expectations! The quality construction has the competition beat, hands-down. I chose a couple of the jackpot reclinign chaise loungers. Delivery was early; assembly was not needed and two well-packed pieces.
There's -- no comparison. With anything else we tried. Thank you, HomeCinemaCenter If it had not been for you, I would not have found this! You were helpful in answering my questions ahead of time, making it easy to do so and delivering quickly.

Thumbnail of user shelleym397
Netherlands
1 review
1 helpful vote
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March 10th, 2023
Verified purchase

I placed my order online because the loveseat was not on the floor of any furniture store. Of course I was concerned. I chose HomeCinemaCenter because the value given for the price was good and reviews were good as well. This was the best decision ever! Upon receipt of my order, I received an acknowledgement and shortly thereafter I was given periodic status reports as to when I could expect the delivery.

Delivery was excellent! The warehouse called with a date and the next day called with a time frame. When the delivery men arrived, they spent a total of 30 minutes in my home even after putting the loveseat together! The whole experience was seamless and I am very happy that I chose HCC.

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Thumbnail of user rachelc11
Texas
1 review
6 helpful votes
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July 8th, 2013

Horrible customer service. The quick delivery they advertise is an abolute joke. I bought the furniture from this site because they advertise deliveries within a week. A month later, and I still don't have mine, and homecinemadenter.com has not responded to my requests for information. I will never order from this site again.

Thumbnail of user johnd497
Virginia
1 review
0 helpful votes
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February 9th, 2016

Haven't opened anything yet because everything's been shipped to my new address but I am astounded & impressed how quickly things have arrived with FREE SHIPPING to boot ~ what could be better?

This is my 3rd order. Amazing prices and customer service has been perfect everytime. Thanks.

Thumbnail of user ginac31
New York
2 reviews
0 helpful votes
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February 22nd, 2016

I have ordered a lot of merchandise over the last few years from HCC and have never been disappointed.
They ship quickly, the quality has been good and they stand behind their merchandise. I will shop with them again.

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Thumbnail of user jenm68
North Carolina
1 review
0 helpful votes
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August 5th, 2017

I had a problem finding a couch and loveseat that would fit up the stairs to my New York City apartment. This sectional group was the perfect solution. And I love the pieces. Nice and firm. Perfect for me.

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Thumbnail of user jenniet25
RU
1 review
2 helpful votes
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May 4th, 2020

I was in the process of purchase furniture for my new home. I originally decided to purchase my dinning set with a store in Atlanta but I love to look for a bargain and found that this set was online and had the same furniture at a great price at homecinemacenter. I called to place my order and add an additional item to my order. Lisa was professional and very pleasant. Something I thought that was going to be confusing she took care of in a very short period of time. The delivery was quick and professional. My family was very happy with the purchase and our friends all love the set we purchased. I hope to send them your way for such great service. I would highly recommend your company!

Thumbnail of user elizabethm2556
Netherlands
1 review
0 helpful votes
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November 24th, 2021

I almost gave up trying to order office furniture due to the delays caused by COVID. I contacted Kelly and shared my experience and they took it from there. I should have started with HCC, it would have saved me a ton of time and frustration.

The process was seamless from ordering to delivery. The cost was very competitive compared to others and the quality of the furniture was exceptional. I would highly recommend, for your furniture needs.

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Value
Shipping
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Quality
Thumbnail of user melindaf16
California
1 review
0 helpful votes
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November 23rd, 2017

I had never heard of HCC furniture but it was a pleasure doing business with them. The email updates on my order was nice and when it was time for delivery the customer service was outstanding. They had my entire order delivered ahead of schedule and was a nice thanksgiving surprise. Thank you!

Thumbnail of user suzys24
Ohio
1 review
3 helpful votes
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December 4th, 2019

I ordered a bedroom suite in early September. I had to contact them 2-3 weeks later to find out my order was back ordered until the end of November. I had to contact them again 12/3 to ask about my order only to be told to call in. When I did on 12/4 I was told they had canceled my order because "don't keep orders indefinitely." When I argued that it wasn't meant to be kept indefinitely, just till the back order was filled I was yelled and then hung up on. I worked in the industry for several years, these guys are clearly only interested in making a quick buck and if they can't customer be damned. If you're lucky enough to get the product you ordered don't expect any decent customer service or reimbursement afterwards for any defects or damages.

Thumbnail of user michellek1085
Belgium
1 review
0 helpful votes
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July 29th, 2021

I was looking for a new dining room set as a gift to my family. I had many attributes the dining set had to fit and I found them all in one particular piece. The set was at a good price, it was made by Liberty Furniture which I knew to be high quality. It had the features, shape, size, everything and, I was given 7 day shipping for free. My family loved and agreed it was gorgeous. Thank you HCC for a great transaction!

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Thumbnail of user emilyf204
Canada
1 review
1 helpful vote
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June 29th, 2020

HomeCinemaCenter was one of the few places that had my entertainemnt center actually in stock. There is a wide range of choices. I was able to find what I wanted at a great price and customize my order. Shipping was in 7 days. It was a no brainer. Thank you!

Thumbnail of user brendan293
Netherlands
1 review
2 helpful votes
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March 18th, 2018

"Another example of exceptional customer service! I was very pleased with my purchase on Home Cinema Center and would highly recommend. I bought a Catnapper sectionalnot a small item. Home Cinema beat my local department stores price by $400, and delivered the sectional in just two weeks. The local guys wanted 3-4 months. This made the decision very easy!

After the purchase was made I was called with questions regarding shipment and then received calls from the shipping company which delivered without incident.

Home Cinema Center has a new customer for life. Their sectionals are so beautiful and extremely comfortable! I will always go back and would highly recommend!"

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Thumbnail of user tarak58
Austria
1 review
0 helpful votes
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April 17th, 2019

I am very satisfied with the Catnapper sofa set I chose, after considering many sets. The fabric and design is beautiful and extremely comfortable. My entire family is happy now with our new set. I appreciate the detailed emails with updates on the status of shipment. Product was just as advertised. I am extremely satisfied with the service and product.

Thumbnail of user cindyj63
Netherlands
1 review
1 helpful vote
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May 1st, 2018

I have just recently moved into a new apartment and I was in much need of a sofa set that matched my style. So many places have insane prices just for a decently sized, cute couch and I was so pleased to find one that was in my price range. Delivery didnt take long at all, less than 2 weeks which was so doable! Setup was perfect and I am obsessed with my new sofa set. I am actually laying on it as I type this! I couldnt be more happy with my decision and I will be buying more furniture from this company for sure!

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Thumbnail of user jelanid
Maine
1 review
0 helpful votes
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January 10th, 2022

Minute ago

This is a lying company on the website…

This is a lying company on the website when I purchased the bedroom set said it would ship in 3 days. But after I paid it sent me a email 3 days later say 10-18 business days. So then I get a email saying it shipped this is the 8th business day it still hasn't shipped yet. So I call in too see what's going on the guy answering the phone is rude as hell im asking him a question he talking over me doesn't give me a chance to get a understanding of what is going on and said they will get back with me in 2 day's for an update and hangs up on me. Don't order nothing from this company the lie and rude as hell.

Tip for consumers:
They liars

Products used:
None haven't received anything

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Thumbnail of user jamieb55
North Carolina
2 reviews
0 helpful votes
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November 21st, 2015

Delivered in a timely matter, all we had to do was to pull it out of the box, take off packing and it was ready to place in the room. Customer Service was very helpful in helping to find the right item and place my order by phone. Thanks HCC!

Thumbnail of user tomm768
New York
1 review
3 helpful votes
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August 8th, 2013

What a wonderful company! From ordering to delivery, everything went so smoothly - each person I talked with was so helpful and pleasant and the products were well represented on their webpage. In other words, we received the quality items that were advertised, not less than adequate versions of the product. Delivery was extremely fast and their staff a pleausre to work with.

Great job HCC team!

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From the business

Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

Thumbnail of user mikel193
Mike L.

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