Home Cinema Center

Placed an order Nov 2020, have not received any updates. Called to check on the status. The guy answering the phone stated he was putting me on a waiting list. When I asked what number they would be calling he said what ever number you gave 7 months ago. I asked when he said 2 business days and that's non negotiable. I asked if there was someone else to talk to and he hung up. I called back seconds later and he forwarded the call. Fortunately I had the call on speaker and my partner heard the whole thing. He calledback a few minutes ago and the call too was forwarded. If I couldn't this company negative stars I would. Nonetheless I am reaching out to BBB to file a complaint. Stay away, there are too many options out there.

Please do not fall victim to the fake reviews on Home Cinema Center. It is easy to get fooled by the scripted reviews with 5 stars.

I trusted the reviews and only got fooled and lost close to 5K by ordering furniture at this site. Check out BBB for complaints on HCC.

Please read complaints at BBB before buying from this guy
https://www.bbb.org/myrtle-beach/business-reviews/furniture/home-cinema-center-in-north-myrtle-beach-sc-*******/reviews-and-complaints

I am impressed with the great online customer service and the EXCELLENT price I paid on my new bedroom set from HomeCinemaCenter! I am one happy customer and will definitely recommend this website to friends and family. Will purchase from you again soon. Thank you!

NOT A REAL COMPANY - They will take your money, never ship you the couches and only 1 guy answers the phone, he is always grumpy and he hangs up on you when you ask if company is actually real and you want to speak to a manager.

UPDATE! After I left these bad reviews, I started getting TONS of spam calls from moving companies saying Hey you signed up to get call, we can help you move from Utah to Virginia. This company/this guy signed me up for moving companies using my personal info to spam me! Very dishonest company, this is insane!

What a wonderful experience dealing with HCC. I worked with a servie Rep named Kelly. She was extremely helpful. The entire order pcicess was explained to me and she followed through right up to the scheduled delivery date. The white glove delivery crew brough everything inside, removed th boxes, setup the furniture and did the asembly. I just watched and offered drinks.:)

Very Happy Customers. A+ across the board!

Another example of exeptional customer service! I did recieve 1 piece a few days later due to shipping from US to Canada, BUT EVERY time the issue was resolved immediately and successfully leaving me a happy customer.

Their build your own sectionals are to die for! And even with shipping and border fees still cheaper to buy from HCC than any less original furniture in Canada. Despite minor border issues I had with my orders I still go back and would highly recommend! Absolutely beautiful furniture!

I have been searching all over the internet to finish our new bedroom collection but went through several different vendors trying to purchase the Magnolia Manor King
Bedroom set. Rachel at HomeCinemaCenter was quick with email communication with any questions I had.

At first I thought it would take several months to recieve my order due to backorder from the manufacturer, but luckily a week later, HCC had contacted me saying my order had arrived at the local delivery warehouse.
The delivery men were wonderful and put my bed together! Took nearly an hour and a half for them to do it (thank goodness I didn't have to!)

Will definitely purchase from this company again. THANK YOU

I ordered a sectional on 5/10/2021 canceled on 5/11/2021, received an email almost 30 days later the sectional is being shipped? I called and emailed HCC and explained I cancelled the order and they claimed they never received my email and charged my credit card $1097. 00 for a sectional I did not receive, nor could they provide me with tracking information the sectional was alleged shipped. I'm currently working with my credit card company to get the charge reversed. However buyer beware please review their BBB file, prior to purchasing. The man that answers the phone is extremely rude! This is unfortunate a company is scamming hard-working people!

I had found the bedroom set I wanted. I called a local furniture store who was advertising it on their website. They informed me that the set was discounted through the company and could no longer be received. But I had my heart set on it... I googled the bedroom set and homecinemacenter popped up. I wasn't sure what to expect ordering furniture online but it was super easy and convenient. On their website, they have step-by-step track and when to expect it.

Youll also get a call from the shipping company to set up a time convenient for you to bring your furniture. They also have someone come in and set your furniture up for you so its hassle free. If I had any problems or questions a HCC representative was able to help. I will be doing business in the future with them. I'm now customer for life

I recently worked with HomeCinemaCenter regarding a purchase and the customer service was stellar! I worked with customer representative Amanda ands she resolved an issue expediently and professionally. I would strongly suggest Home Cinema Center to anyone looking to purchase new furniture.

I Bought a Power Recliner and Power Sofa with headrest set. I saw it on a local store and with HCC and it ended being 60% off the store price and it included free shipping and installation, 5 years extended warranty. It came on time and as expected in terms of quality and everything.

The entire family loves the set and its soo... comfortable.

Nothing but thanks to HCC. Good price, good shipping and great quality.

Surfing the internet looking for a sofa set that I admired at HCC, as I was adding to my cart the 3pcs I wanted, I did not see all of them in the cart, so I called their customer service dept. and got this wonderful person named Christine that help me with my purchase ensuring that I was getting everything that I ordered.

Christine's customer service attitude was very professional and superfast in assisting. Everything arrived perfectly and my family and I are very happy with our purchase.

DO NOT PURCHASE FROM THIS COMPANY! I was told my bedroom set would be delivered in 4-6 business days. It has been 3 weeks and it is still not here. They never have any idea where your shipment is. It is up to you to call multiple shipping companies to track it down. Now they tell me next week some time. I doubt it since they have already told me this several times. Shipping company told me I would need to have people at the house to unload the semi! WTF? I am not unloading a semi. Their site says delivery into garage with free lift gate service. I say again, DO NOT USE THIS COMPANY to save a few dollars.

This is our second purchase of furniture from this website. We are extremely pleased with the product, price, and white glove delivery service. Thanks again for an amazing deal!

I would definitely purchase from HomeCinemaCenter again! They provided a great product at a amazing price! We are in love with our furniture and the delivery could not have been better or faster!

I like your homecinemacenter website since you beautifully organize your site architecture specially room and bedroom link page. Awesome photos makes me so happy...

I can't believe I didn't find this internet company sooner. The prices are great, every product you can think of and super fast shipping! Will definitely order from again.

I wish I could give them ZERO stars! The worse company EVER! Placed an order back in March called in April I gave them the order number and I was told someone will call me within 48 hours nobody called back so I decided to call back AGAIN... they told me the furniture is backorder till June... i was like ok... then, called back two days ago. Similar situation... gave them my order# and was told - someone will reach out to you within 48 hours... nobobody called... I called today guy asked me about order number I told him I called two days ago and I just need to get the update now. He was so rude. I told him I would like to cancer my order. He just said. Your order was cancelled and he hang up on me! I was checking the status week ago and it looks like it was cancelled back then and nobody informed me about it. NEVER BUY FROM THIS COMPANY! EVER!

Ordering was easy. Product arrived on time. Pieces in box were packed with a lot of padding and not one scratch on any piece. Came already assembled. Will order in future.

Very easy process! Received the order within a few days, much quicker than was quoted. Items came without damage and was just what I was looking for! Thank you HomeCinemaCenter

The ordering and delivery experience was amazing with homeCinemaCenter. Patrick kept me informed as to every step. Will definitely look forward to doing business with them again. Highly recommended

They had LITTLE KNOWLEDGE about the product but decided to trust them and order anyway. When I got my item, it was SEVERELY DAMAGED. I called places all around the city and even in different states and no one could fix or would even work on the damaged piece. I called home cinema center and was told I COULD NOT RECEIVE A REFUND! Even though I did every thing the website says to do, such as call with in 48 hours, write on the delivery receipt "boxed damaged" etc. I was LIED TO TWICE! SHIPPING said it would take 7-10 business days... IT DOESN'T. IT LIES and when you contact them to find out where your item its, NO one RESPONDS. I had to get an ATTORNEY involved to straighten things out.

My order faster than expected, was packaged safely so that there were no concerns about damages, and the product was exactly what I was expecting to receive.