Home Depot

Granite counter installation. Not knowing after installation what to look for, was told to sign here and poof, they're gone. Left with a dirty sticky counter with defects. After a month an inspector reviewed the condition and said he will have someone come out to fix what should had been repaired before installed. A month later no word whatsoever. Called and Home Depot said I should had bought the $400.00 extra insurance (once they leave the house you have nothing, no immediate warranty or anything) and they "will not" come to fix what should had been shop-repaired prior to installation. It seems Home Depot caters to "Blow and Go," sub-contractors and HD does not check for quality control. I would not recommend any service HD would recommend.

This review is regarding an individual who claims he is a manager at Home Depot Santa Fe, NM. Although there seems to be no proof that this fella even works there. It seems he lives in a world of delusion in which he thinks he is legitimately employed by the company but allegedly lives in his grandmothers basement. If you see Sergio tell him he is doing a great job. Don't reveal the nature of his delusion because he may suffer from another emotionsl "blow out" as it were.

As our refrigerator went out while on vacation we needed an item immediately. In the mean time we salvaged what we could to store in an ice chest. We were promised delivery within 3 days we received a call that we would not receive the refrigerator for 6 days. In the meantime we are living out of an ice chest. As we live in the Pacific northwest, we were told that we could not get delivery due to a hurricane. As we all know the PNW is known for our "hurricanes"...NOT. There is seriously something wrong if your supply chain for the pacific northwest is affected by a hurricane on the SOUTH EAST COAST. When asked if I could by the floor model we were refused. As I have a printed manifest from the store with a promise date and they are now in breach of contract. When asked if we could buy the floor model we were refused. We are currently living out of ice chests we were told "oh well you'll just have to wait". My husband & I have agreed to NEVER shop at home depot again. Customer service is NON EXISTANT. Basically told to suck it up and deal with it.

Bought a glacier bay HD*******W faucet last year installed it in a bathroom that is not used much. Went to use it and the pipe that delivers the water was rusted shut. Seems like they used steel pipe for a faucet. Called the glacier bay support and they made me go though a bunch of taking pictures. After an hour they said the book picture did not look like the faucet picture so they would not do anything for me. My advice is to be very cautious buying Glacier bay products. Not sure where it was made but must be a country who doesent care about quality.

HD makes a big deal as to how they care for the veteran with their 10% discount.
Nothing could be further from the truth!
NO discounts on lumber - electrical - tools. Their discount is a hollow joke.

Received a Ryobi hedge trimmer for a gift. Used 1 time and it stopped working. Took the item to Lebanon Homedepot to exchange or get credit for another hedge trimmer. The manager asked if I had the credit card used or a receipt. My answer is no because it was a gift. They had the same trimmer behind us and the items appearance was in beautiful condition. You could tell it had only been used once. The item is brand new evident from looking behind me there was a display of the same trimmers. The manager said she could not return the item because I had no proof of purchase. What! I don't want the money back I just want my defective trimmer replaced. She was argumentative and she wasn't going to exchange the item. I had to deal with the broken item myself. What if I had paid cash? Would that be the same reply and she said yes. In short Ryobi is their brand they sell, brand new item, no cash just a replacement and the manager says that's their policy in Lebanon Ohio. I called another store and they said it's the managers decision.

The driver was a total punk who HD had for delivery service. He was hostile, arrogant, uneducated and third-world attitude. Was raising his voice at me and recording me with his phone. When I asked him his name, he said, quote, "I don't have a name."
I cancelled my $2500 purchase and told them to get off our property. Do not use HD for major appliances. Go to BestBuy or other major appliance store, but not HD. Their subcontractors are very bad people. Pinecrest, Florida, store.

Crew2 is the contractor used by Home Depot and they caused alot of unnecessary stress throughout our project. We signed a contract for a simple cabinet refacing project. The project took 11 months to complete from the time the contract was signed. The installer came in with the attitude of cutting corners wherever possible and no planning on the layout of the panels. As a result, we ended up with some panels with busy wood grain patterns next to other panels with no pattern. There were 2 end panels where veneer was used instead of the panels that came from the vendor(this was confirmed twice of which once was by Crew2's measure tech) and Crew2 would not take responsibility but, instead, told us that we need to accept differences in wood grain. After several attempts where we were told the panels would be reordered, there was always an excuse a couple days later of why the panels couldn't be reordered. Finally, Home Depot Corporate became involved and when the panels were reordered, they came in the wrong stain color. At that time, we were told by the project manager that we had the choice of either a mismatch of veneer and wood or a mismatch of stain colors. When the installer came back to fix the issues of laying trim on top of base (which caused gaps), rough edges, screws sticking through which caused sharp areas, and base overhanging cabinets, another member of Crew2 came with him and, at that point it was finally determined that the panels would be reordered correctly. We had 7 members of Crew2, one member of the local Home Depot store, and the Home Depot Executive Escalations team involved to finish our project. This is completely unacceptable customer service. Crew2 has proven to be incompetent and unprofessional. In addition, Home Depot stands behind Crew2 instead of listening to the feedback from the customers.

BE AWARE. I have had 3 items in the past 60 days show higher pricing at checkout than indicated on shelf or on website. How many of us actually check the receipt. I now verify every item.

I wrote a review about a month ago about how I was followed around home depot in Laurel Maryland, instead of following hardworking customers around your store, you need to check internally for your theft issues, on the news the other day, I saw that up the road in Elkridge Maryland there was a storage unit full of tools and cordless tools, there is no way a customer took that amount of equipment without being seen, which leads me to think that the problem is from the inside, when the truck makes its delivery half of your supplies are going into your employees vehicles, just like the card skimmers at the 7/11, no one just came in the store and put them there without being seen, its done on the inside, its common sense, I walk in the door and this guy is on my heels, he's probably the one that's stealing, to take the heat off of you why not blame someone else, and I see its working, while they were following me someone was robbing you blind, and the so-called security guard standing there with his hands in his pockets doing nothing, you have people working at your stores that come from other countries where they don't have anything, all they know is to steal, that's who you have working for you, I work hard for my money and I won't be giving it to home depot any longer, I also will be letting other black professionals know what's been going on so they won't waste their money in a place that don't respect them. I don't have this problem at Lowes, I would give 0 stars if I could!

Do not order anything from Home Depot. I ordered a 4 ton minisplit for 5500 bucks they keep changing the dates of delivery, lie to me when I call them. Do not call back like they say they will, and will still not tel me a possible delivery date or where the unit is. Buyer beware.

We needed a custom made (can't be bought in stores) butcher block for our new island. Ordered from Home Depot. 2 months later we reach out to them to find it as it was supposed to be delivered April 22. They apparently use a shipping company, which was never told to us…. And Home Depot lost the order after repeatedly telling us it was with the shipper. This is also the same problem a family member ran into. I'll be shopping at Lowe's from here on out.

Home Depot's delivery service is an absolute disaster. Not only did my order arrive late, but the delivery driver left it out in the pouring rain, resulting in damaged goods. Customer service was unhelpful and dismissive, refusing to take responsibility for the mishap. If you value your time and money, shop elsewhere.

I used Home Depot to put In my hurricane windows and doors. It took them over six months to put them in then when they finally got put in ins came and they never came back to finish and they never showed us how to lock our front door as it's a new security lock. They absolutely suck! Plus the lock keeps getting stuck so it doesn't work properly. I've called and called and they keep saying they'll send someone out. Wait for their call and nobody has come. It's been almost a month now..

After a month, many phone hours and 3 refrigerator deliveries and 4 visits regarding new dishwasher not working i am still without acceptable undamaged refrigerator and dishwasher just got to working with visit number 4. Contractors installed wrong initially and damaged area undersink. Never worked. Aent a second crew that stated i needed new dishwasher, 3 rd crew stated installed wrong and they could not touch, 4 th crew finanlly (i think have it running) much time on phone, missing work and my time used. No apologies from Home Depot who is getting the money i spent 5000.00 just finger pointing at the contractors that deliver and install ( i would guess HD hired the company) and also blaming Fridgidaire ( also a brand that HD sold to me) Terrible company. Will never buy from them again. Would love to just not pay for it and point a finger elsewhere but guess it does not work that way! AVOID ANYTHING FROM HOME DEPOT - DO NOT DO BUSINESS.!

Hired Home Depot to install 4 doors. Their contract said 30 days to complete the job. Their 1st installer quit because the job was "too much" work. Second installer, Kmax was not much better. Wrong doors were ordered. NO ONE at Home Depot would respond. Just got passed from person to person. 150 calls, letters to corporate, and no response. 6 months and we had to hire another contractor and get an extension on the permits. The MANAGER, Ryan Smith, *******858, threatened to void the warranty if we didnt sign off that we were happy with the job. It was the worst job, doors still don't close right, we refused to sign off. So HOME DEPOT FORGED MY SIGNATURE. HEADING TO ARBITRATION.

Home Depot is my go-to destination for all my home improvement projects. The store's vast selection of tools, materials, and appliances makes it easy to find everything I need in one place. The staff are knowledgeable and helpful, offering expert advice and guidance. Plus, the prices are competitive, and the availability of in-store pickup and delivery options adds convenience

I attempted to order a rather expensive large pot for syruping. I placed the order early on a Friday afternoon. Based on the order, I was expecting to receive the item on Monday. On Monday I received notification that the item was on backorder. After a week, it was still on backorder so I attempted to cancel the order. There was no way to do this online and 2 attempts to call were unsuccessful so I had to wait for 6 weeks until it auto canceled. Here are the major issues:
1. It's really inexcusable that there site is listing an item as available if it's not. Assuming that maybe it was available when I ordered, there is no excuse to ignore my order for 3 days and let it go on backorder.
2. It's also inexcusable that this company held my money hostage for 6 weeks.
I will never order from Home Depot again nor will I visit their stores. I will choose to pay more at Ace Hardware or use Amazon.

I often shopped at Home Depot stores or online for myself and my parents. The mistakes they have made thwarted me from patronizing.
I posted the short review moments ago thinking I was only allowed to write 100 words. Realizing that my assumption was wrong, I am now going to provide more detail so that people will know why I made the previous remarks. I will give only a few examples.

One time I ordered a set of washer-and-dryer. Home Depot delivered them to the house across the street from mine. I had to call Home Depot and went through a lot of hassle to get them redelivered.

Another time I ordered a quantity of marble for a bathroom. They were supposed to be delivered on a certain date. So I lined up the workmen to install the marble for the floor and walls. Home Depot did not deliver them that day. I went to customer service and confirmed another date. That was not an easy and smooth matter in itself. Home Depot did not deliver on the new date. I repeated the process and got a third date. This time they marble was delivered to the wrong address. Each time they made a mistake I not only lost time but lost money because the workmen charged me for wasting a day of their time each time I had to tell them that the materials did not arrive.
One other time was a GE washer/dryer combination. It arrived with factory defects and missing parts. I called them within a day. Their customer service representative gave me a great deal of hard time and defended their merchandise with her life. She said I had signed the receipt and admitted that the machine was in perfect condition. That really surprised and angered me because I had never signed any paper. Their delivery guys just dropped the machine in and took off quickly. They did not give me a chance to see if all the parts were included. This problem took me many phone calls and many visits to the store to talk with the person who took my order and the branch manager. It was a dreadful experience. After many back and forths dealing with Home Depot's people, they told me to contact GE. Why should I contact GE? I bought the machine from Home Depot.

There were too many incredible mistakes they made for me to enumerate.

In the past, if I needed any type of tool or hardware, I naturally went to my local Home Depot in Gainesville, Florida. So when our refrigerator went out last Friday, I went on the internet to search for reviews on refrigerators and picked our favorite refrigerator. We then went to our Home Depot to purchase the one we picked out. We went straight to the appliance department and saw the one we wanted (with no help). We then went to the salesperson and waited about 5 minutes for her to finish talking to a fellow co-worker and told her we wanted to purchase a refrigerator. She finally got out of her chair to go get the tag off the one we chose. When she came back to her desk, I asked when could it be delivered? She looked it up on the computer and said "May 27" (23 days later) I asked nothing sooner? She said no and something about the warehouse. I looked at my wife sitting next to me trying to think about what to do. The sales lady started dancing in her chair, waving her hands and arms back and forth while wiggling her butt and the chair (check your video) and she asked "do you want it or not? I looked at my wife and said let's go to Lowes just down the road! This is where I want to THANK YOU and your saleslady. We went to Lowes and went to the appliance department where we were greeted by a very polite salesman and was asked if he could help us. We told him what we wanted and he led us to exactly what we wanted. A asked when could it be delivered, he said tomorrow (Saturday). I said great! Not only did we purchase the $2000 refrigerator, we applied for a Lowes credit card and from now on will do all our shopping at our local Lowes. THANKS!

Home Depo project they never finalise / finished work if you plan to hire them be ready to do by your self or hire another one to clean around all frames add compound then painting it as this is the final pictures after they done and complete the work that's cost me almost 9 K!

Order placed AT pro-desk yesterday. Delivery scheduled for today. 1230 pm, delivery made. With missing items- identified by driver and myself.
Called store, Pro-desk would not schedule delivery of missing items. ASM Jessica said re-delivery in 2 days, I pay ANOTHER delivery fee, reimbursable.
It is 70 miles round-trip to this store. I refused and escalated complaint to Customer Care.
Lowes is 37 miles from me...guess where I am shopping in the future.

We purchased a new electric lawnmower from Home Depot online. When it arrived the box had been taped shut and you could see it was previously opened. When we got the lawnmower out of the box there was dust and scuff marks on it. I believe it might have been a store model. When I tried to contact Home Depot I got an automated service with no option to speak with a real person. Could not find an email address to contact them either. I was going to take this one back and order another one but now they are out of stock. I think when you sell something for $500.00 it should in deed be new not used.