Home Depot

Try to reach them on company phone for online purchase is next to impossible. I tried for 1 full week 3 or 4 times a day for a large purchase that was not in store Have been put on hold each time and after 30 to 45 min I hung up I did get ahold of them in past only to be put on hold several times because they could not answer question And they dont even like excepting there own coupons there is always a catch Done with Home Depot lowes has better sales anyway And I can by tools I need at other sights just as cheap are cheaper. In store it's hard to find a knowledgable person to talk to I just look till I find what I need. WILL NOT SHOP THERE AGAIN

Learned a hard life lesson. "Where doers get more done" does not refer to Home Depot employees, warranty, nor products.
They offer shiny commercials of cheap products, training, and convey concern for customers.
Let's face it, most of their products come from China, known for cheap things that don't last.
Purchased a GE kitchen package in August 2018 with extended warranty. The range push button panel broke in September 2020. After three visits from their warranty partner, National Platinum Service, and replace the of two parts they deemed in 'unrepairable'. GE disavows the product as out of warranty, refer to warranty company Asurion. They will not assist in recovery or replacement. HD will not assist as they only sold the product.
What did I pay for?
My private message on Messenger was not answered. My calls have gone no where. My letters to upper management, 4, in Atlanta are un answered. Again, what did I pay for?
HD staff, products, and warranty work together for their benefit but NOT the customer. Good luck, look elsewhere.

I ordered a gas dryer on 9/28 and it was scheduled for delivery on 10/8. I received a phone call the day before, telling me that a plumber would be out to connect it to the gas within 24 hours of delivery. When it was delivered, the delivery people said that it would not get installed the next day as it was a Sunday and that Monday or Tuesday would be the install date. On Monday I received a call telling me that it had been rescheduled until Thursday. I called Home Depot because no one would be available in the morning due to existing work commitments. I said I could do anytime after noon on Thursday and they said they would make a note of it. On Wednesday at 3:30pm I got a voicemail that my install window was 7:30-11:30 am on Thursday and there was no call back number or other info to reschedule. I called and now they can't install my dryer until 16 days from now. This is super frustrating since the first 2 times were fine. I will literally never buy an appliance from Home Depot again.

4 ATTEMPTS TO DELIVER W/D AND FAILED ON THEIR PART. NEVER SHOP H. D. AGAIN.
P.S. H. D. Keeps apologizing for their 3rd party delivery service, but that never helps. H. D needs to hire its own delivering team and cancel 3rd party contract. Period!

On July 1,2022 I was checking out at the self check at Home Depot. As I was checking out the monitor was standing behind. I didn't know she was directly behind me, and watching me check out. If I had turned around faster than what I did I would have run into her. My first thought was that she was watching me put in my Pin #. The first thing I did was find The Store Manager. When I told him what had happened he said that she was monitoring the products I was purchasing to make sure there was still enough of the items in stock. He also had no concerns about the woman looking at me putting in my pin#. All that he said was he understood, and that was the end of his conversation. This made no sense. My next response was to contact Home Depot customer Service. It took me a long time to get a live person on the phone. I explained what had happened. They said they would make a report, and said someone would be in touch with me in 3 days. It is now 7/14/2022, and no one has contacted me. So when is Home Depot going to contact me?

I just love going in here and look at all of the things they have to offer. They have many different styles, colors, and items to choose from. I always go back there...

This happened at the 249 tomball parkway location but I feel this reflects the whole company.

How dare you come at me like I'm a thief when I just purchased my items and had the receipt in my hand. I immediately returned all I had purchased and will never shop here again. I went and returned the other item I had purchased online, the returning employee laughed in my face the whole time and and the manager VANESSA wouldnt even get off the phone to talk to me. Wow. This place is disgusting. How DARE YOU!

Update: I'm expecting calls from the regional and district manager and I want a written apology from the manager, associate who falsely accused me and the associate who laughed in my face. I consider that a reasonable request.

You can hear and see my video about the incident here https://www.instagram.com/tv/CQCQPVKgsSO/?utm_medium=copy_link

Home Depot as others are giving away all PPE, and is screwing over general public as not to have ANY for general public during a crisis. Shame on you Home Depot, hopefully one of your own doesn't pay the ultimate price for your IGNORANCE. It is the GOVERNMENTS JOB to provide PPE, not Home Depot.

My customer experience is terrible. My appliances have been delayed (for almost 2 months from now) and I have been told from "project support" that I was not charged. Then I called credit services and they say I have a full charge on my card. I complained to the store and they told me I must be charged for an order to be placed. On the website in there own FAQ it says regarding back order I will not be charged until the order is shipped which is a lie. There is a huge error here where every support person (every person I spoke with was disgruntled and not able to help me) and me running around calling all these departments is broken and not right. Why is this so complicated for me as the customer. In addition, I had to call to reschedule the installer. Booking told me they only book but they don't cancel or reschedule. WTF! Also why am I only told the day before arrival that my appliance order is delayed for 2 months! Home Depot has some huge logistical problems. Be prepared to run around and not get any answers. Phone and Customer support in general is terrible!

I ORDERD A TILLER FROM HOME DEPOT A MONTH AGO STILL HAS NOT ARRIVED 8/10/23
SO I CALLED TO SEE WHAT HAPPENED TO IT A LADY NAME GINA MESSAGED ME BACK AS I WAS TAKING TO HER I COULDNT REALLY HEAR HER BUT ONCE I WAS ABLE TO UNDERSTAND HER SHE HUNG THE PHONE UP ON ME SO I CALLED THE HEAD QUARTERS ONLY TO FIND OUT SHE CANCLED MY ORDER AND NOW AFTER ALL THE TIME OF WAITING I WILL NO LONGER BE RECIVING MY TILLER THIS IS BAD SERVICE ALL AROUND VERY UPSET IM SURE WHAT REALLY HAPPENED THEY MARKED THE PRICE FOR $199.00 BUT ORIGINALLY THE PRICE WAS $699 SO I REALLY THINK SOME ONE MESSED UP NOW THEY WILL NOT HONOR IT

Tried getting My Military Discount at Home Depot. I was told I could only get a Military Discount with their app. I am BLIND IN MY LEFT EYE as of result of SERVING IN Viet-nam in the U.S.MARINES where I went on my 21st Birthday,yet Former Druggies Can BEG in Front. They also REFUSED TO VETERANS SELL POPPY FLOWERS. HEY,PATHETIC H.D IF IT WEREN'T FOR PEOPLE LIKE ME,THERE WOULDN'T BE A Home Depot!

Great prices, great inventory, and great help all mean we shop often at Home Depot for our home needs. Even store to store, there is still consistency with service.

I ordered from the canadian version for a christmas present. Quick service, free shipping and exactly what I was looking for. A great experience overall!

My husband and I bought a MrCool mini split through Home Depot in Tacoma WA and received only partial order. We went to the stores Customer Service and asked about our shortage (with a mini split you get 2 or more indoor head units, 2 in our case, but we only received 1) and both the Associate who sold it to us and the store manager first said that all 4 packages were delivered (we had 5 packages, not 4) then proceeded to say that the last package hasn't shipped. Another Manager was supposed to call us this past Tuesday but to this day has not. We are 3 weeks in with no other resolution other than they would like us to return all of the unit back to them and they would replace it….with another partial order? According to the MrCool associate we spoke to, Home Depot has been ordering "partial " orders for this particular item so are they trying to "scam" the American market? It cost us 1700. For the install, am I supposed to pay another $1700. For the uninstall and hope my next order is complete? Sad and frustrating.

I wish I could rate it 0! We ordered kitchen cabinets on Jul 7. According to the website, they were all in stock. We were supposed to receive them by Aug 3 and did not. I called Home Depot and was told they would ship the following week and for the next two weeks with countless calls, I kept being told the following week. On Aug 17, I called again and they said they would be shipped on the 21st or 22nd and we would receive them by Sept 5 or 6. I got totally fed up with all the lies and went out and bought cabinets somewhere else and was going to cancel the order when I got home. I checked my email when I got home and there it was from Home Depot " your order has shipped". Are you kidding me? I immediately called and cancelled the order which was just charged to my credit card and was told to call back on Tuesday to remind them to cancel the order after they checked the tracking update. They are so screwed up with their website, misinformed by their vendor and the best goes on! Needless to say NEVER AGAIN!
KD

I ordered an item last year and used the subscribe & save function. I made the incorrect assumption that Home Depot would notify me in some way before they shipped a subscription item.

Every other company I have a subscriptions for does this. Unfortunately, homedepot.com does not do this. They only notify you the day they ship the subscription item.

They sent a shipment notification email my at around 1am, and I attempted to cancel the order as soon as I saw it around 8am. By that time it was already too late to cancel the order. I've since moved so they ended up shipping the item to an old address so now it's become a hassle to get the item to be able to return it. On top of that I had changed my billing address and they still somehow still charged my credit card.

There is a reason reputable companies send an advanced notification for subscription orders. Homedepot.com chooses not to do this so they can make more money in a somewhat unethical way, so I'll opt to not do business with them in the future.

NO customer service. You are judged by what you are wearing. I hate when someone points to where you should go. I just walk out and drive the 2 miles to Lowes.

We should own stock in this company. We are there at least once a week. We own our home and it is a homeowners paradise type store. Reasonable prices and awesome stuff.

Do yourself a favor and shred your Home Depot card! If they give you interest for 24months and you do not pay in that time, you get an insanely large balloon interest charge at one time! Bought a/c for $5,000+ received in ONE bill an interest charge of $4,000+ They prey upon consumers and will do nothing to help. SHRED YOUR CARD!

I have ordered flooring Home Depot for in-store pickup. They said it will arrive in 10 days. It arrived in 4+ weeks. It needed to be shipped from 850 miles and it took 4+ weeks!
During the process every time I called Home Depot they told me a different story about where the item is. Sometimes they said it already arrived just hasn't been unloaded yet. The 2 days later they said it hasn't arrived yet. Then sometimes they flatly said they have no idea where it is. At times they didn't even know how is it being shipped. I gave them the shipping info to their shipping company.
At some point they even said that what you buy on Home Depot online is NOT Home Depot, but third part supplier, so they don't take responsibility for it.
Other times a HD supervisor said that the delivery timelines online are meaningless - which I guess was true as it kept showing that the item will be available for pickup 10 days after order even when we were 27 days past order.

Do not order online at HD except if you have time to wait months to wait for your items.

I have worked and shopped at the home depot for a number of years.They have supplied the necessary tools and equipment to complete all of my electrical jobs,

By far the best home improvement store as far as selection and experienced personnel. They do not always have the best price so you need to shop around.

I like how they will cut wood for me. It seems though when I ask for help I can never find anyone. It has been a while since I have been there. I usually send the kids.