Home Depot

Should be 5. Don't allow me to fix. Great store for anything in your home. Love this store..

I can usually find what I'm looking for at Home Depot and the prices are in the ballpark of what I was planning on paying

On June 26/17 I simply went to the home depo to purchase plant stands, confirmed by the web site pick up at store only.

Sounds simple right? I attended the Home Depo store at dufferin and steeles after confirming by telephone the plant stands where in stock and 4 units where available.

To my surprise they informed me there was NO stock of the plant stands article *******899, I then inquired at customer service, there response we screwed up sorry. I asked them to please check the other stores and confirm if I could get the plant stands at another store?

Home Depo confirmed by telephone that the Major Mac and 400 Hwy location had the plant stands in stock and I was advised to pick them up there.

After traveling 30 minutes in traffic I arrived at the major Mac and 400 Hwy location only to be told there was NO plant stands in stock, the other store has inforormed you incorrectly sorry.

After inquires with 4 separate staff associates they also said we have no stock? I asked if they could check the inventory, there response no we don't have this item on the floor and there is No stock.

Totally frustrated I started looking on the storage shelves and wondered why nobody could or would check the boxes in the overhead racks.?

Finally I met an associate named Jeff Price from the flooring department not the Garden Centre, he said ok let me try and help you.

30 minutes later Jeff Price went thru the inventory and found the plant stands, wow what an amazing guy, he was the only Home Depo employee to do his job correctly and was totally from another department.

Please give this employee Jeff Price a raise he was the only person employed at your store willing to do his job and provide customer service.

I bet Home Depo will totally ignore my review let's see what occurs, stay tuned for updates.

Yours Truly

Mark Warsh
*******@hotmail.com

What I thought would be one of my simplest summer (August) home projects tuned out to be a continual nightmare as of today. This nightmare started with G. S flooring contracted by Home-depot to install a simple vinyl floor which I was charged $1300 (Instillation). The 1st photo below is day one of the disaster flooring job by home depot and G. S flooring (Beautiful hum). WAIT!. Next photo is the vinyl flooring that was cut to short and glue was used to help with the breathing (per G. S Installer) not to mention it is by the entrance way where everyone that enters can see the flooring is cut to short except G. S flooring installers. WAIT!. Week two... the glue used to hold the vinyl in place is not holding, therefore the ($2400) flooring job is rising off the floor. WAIT! As we can see the glue is totally not sticking. OH yes the cemented area that was already cemented is what Home-depot & G. S charged me $437.00 (what they call Leveling 250ft). Which clealy not 250ft. I measured 37inches = 3 feet 1 inch ($437.00). This job was started in late August it is now November and I am still waiting for this job to be reinstall by the same contractors which lied about the measurements and installed this horror of a flooring. (G. S). It is clearly Home-Depot does not honor customer satisfaction nor are they screening these contractor. I would have been better off using a contractor from Angie's list and going to Lowes' or Menards' for materials. As I said it is now November in Chicago and getting colder and I am still waiting for a job to be completed from August. This nightmare is not over. I am still waiting...

Always get what I ordered and can get addition support in my local store at any time?...

The Wage and Hour Division has been investigating Lino Sanchez of the Norfolk Virginia Home Depot Store.

I go here for everything for my home! They staff is also well trained and very helpful.

Anytime I had an issue with an order they were always able to fix it rather quickly

They will send me a$10 coupon but there is a time limit and it is very short

. 6rhI ordered windows from Home Depot on May 18,2018. I had some questions about two windows and didnt order them till 3 days later. I was told that ALL windows would come together and they would be installed in about 3-4 weeks. They remeasured to make sure the first measure was correct. Well, on July 9 they brought out only the ones ordered on the 18th of May. THey had no idea where those two windows were and reordered them. The main window a huge picture window was 3" too short after TWO measures! The installers left massive cuts in the support frame of the picture window and 2 other windows. When I say massive, they were approximately 3" by 3inches, by 2.5 inches which we found when we inspected the install. THey put the too small window in and put a board over the top to keep the air out. We were trying to rent and that made the rental look funky. They assured me they would reorder the picture window and the two other windows. They promised to adjust for the damage if I sent them pics of the damage.( I did and so far nothing). Again, they came out twice to measure the windows... They came out Sept. 6th with the large picture window but the two other windows were missing. Again, they reordered the windows and again came out twice to measure. Here it is now 11/26/18 - OVER SIX MONTHS-and NO one knows where the windows are, and frankly, I dont think they care. I have asked to just forget the windows and settle up so I can go some place else to get the two windows installed correctly and even that is on deaf ears. I have called till I am as sick with them as they probably are with me. I will just wait until they want to be paid and call me... It has been nothing but a very frustrating cluster of errors. I give them a score of 1 star because I cant go any lower!.

THIS COMPANY DISERVES 0 STARS.
November 9th i ordered a frigde and oven. First it said it would be delivered November 26th. Then it jumped too February 4th then on February 3rd they called us and said sorry February 5th. Then February 4th comes and they say sorry its pushed back again to February 26th. February 25th they call me and confirm both applinances was going to be delivered for sure. Then 26th come and they come and they deliver the fridge but not the oven. So i call them again they said oh sorry we put a hold on it because they didnt check the order number and so now it got pushed back to March 5th. We spoke to a manger they also confirmed it would be delivered march 5th. I called them yesterday the 4th they said yup it will be here between 12:30-4:30pm the 5th. So my gut said call an double check because of all the issues we have had. Well today the 5th they told me ohhhh they didnt put you on the schedule so no its not being delivered today now there saying it will be tuesday march 8th. And to be honest i dont believe it will be delivered that day either. Im sure it will be pushed back again since no one knows how to do there damn job. Mind you its been 4 months of dealing with this bull$#*!. And not even the managers know what there doing. If you dont want to play games with this company then dont get appliances through them because there fast to take your money but wont deliver the appliances. So yeah never using this company again.

Purchased a Maytag washer from Home Depot late Nov 2016. No salesperson on the floor to ask questions and offer advice. Found employee walking past the appliance area who ordered the washer I chose and set up delivery. The only positive about this experience was delivery was on time. Washer is beyond AWFUL! Wish I could show the photos I took of the unbelievable result I got on my first dark load. It appeared someone poured baking soda or flour on the clothing, wadded it up so all the powdery mess remained in the creases, and called it good. From the first load I knew I did not want the machine. Washing a set of king sized sheets the sheets wadded up in a ball and rattled around so hard in the spin cycle, it moved the washer across the basement floor so far, it pulled the plug out of the wall. Delivery was Saturday. Monday I was at Home Depot asking to return the machine. I was told emphatically, no returns on appliances. Too bad that wasn't mentioned or posted in the store when I made the purchase. NO MATTER HOW GOOD THE SALE PRICE, DO NOT GIVE YOUR BUSINESS TO HOME DEPOT. THEY COULD NOT POSSIBLY CARE LESS ABOUT CUSTOMER SATISFACTION. I was actually told by an employee that if I was so unhappy I should try to sell the machine on Craig's list and get enough to put a down payment on a machine that works! I wish I had been warned about this disaster. There are plenty of places to buy appliances at excellent prices other than Home Depot. I am stuck with a washer does not clean my laundry and takes over an hour to run through a cycle. Believe me, I have tried to work with Maytag and they too have been completely unhelpful. I will be posting a review on Maytag as well. I wish I had been warned. Please don't make the mistake I made. Buy anywhere but Home Depot! I just spotted the option to add photos. I'm not very tech savvy but am going to try to add them. They are unbelievable but absolutely authentic.

"I purchased washer and drier to replace existing appliances. Sales person convinced me to get a new cable for a washer and vent duct for the drier claiming the installation comes with these parts. This was appealing so I agreed. He also notified me that I will have 48 hours to test both appliances. If anything goes wrong, Home Deport will replace it, otherwise I will have to deal with manufacturer's guaranty service. Delivery people came in time, removed old appliances and brought in the new ones. They connected power cord to the washer and informed me that they have no vent ducts left so the will give me a credit so I can get this part from the store. They placed word "credit" on corresponding line in delivery papers. Here the fan starts. I ran to the nearest Home Depot store and after 15 min of waiting at so called Service Desk guy with named Jesus on his uniform listen to me and walked away for another 10 min. When he came back he looked into computer screen for another 5 min and said that I bought drier in another store so he cannot help me because they have no required part. Store of sale should either give me this missing duct or credit back the price of the duct. So I go to the store of sale. There I waited another 15 min until local clerk paid attention to me. Obviously he sent me to appliance sales. Where clerk stated that I will have my money back from delivery and in turn I was sent back to the Service desk where clerk claimed that I will have credit from delivery. I assume they have no idea that Home Depot subcontracts delivery. At this point I asked if I can simply buy this duct again for $24.99. This duct was found at sales and I paid for it. Unfortunately, it turned out that this particular duct model is only 8 feet and too short for any basement installation so I tad to return it and buy another one but finally, by midnight, I managed to put drier in working order so my wife could test it the next day. Fortunately, it worked OK.
I see more then few problems in this story:
1. Customer service is absolutely inefficient. They just waist consumers time and have no idea how to deal with delivery problem.
2. Sales push consumers into buying wrong parts under the pretense of free installation.
3. Delivery have no desire to get involved into free installation and I am sure that sales clerks perfectly aware of this.
4. There is a lack of communications between Home Deport and their subcontractors.
5. Home Depot pocketed my $24.99 and this is a clear robbery.
I will eventually get my money back but I strongly advise everybody who is going to buy any appliance from Home Depot to be extremely vigilant. Personally, from now on I will try to buy everything online. Appliances included.

Be prepared for your nightmare.

I am having the worst experience with home depot appliances. Their service sucks, every one is unprofessional, and don't know how to do their jobs.

I first placed an appliances order H1041-******* for a washer, dryer, and refrigerator. The first time the delivery people arrived on December 23rd and refused to deliver. They said that I should reschedule as it might rain, and they will destroy my carpets. I had to travel from next day, and I told them that they should install appliances today but they didn't. I went to homedepot to complain but nobody was there to listen to me. I then talked with online customer support, well they suck as well with an additional 2 hour hold to totally waste your day.

I then tried to reschedule delivery to Jan 10th, nobody called me and I called them to ask for it. I was told that delivery missed me and left a tag but there was no tag. Then I was scheduled for Jan 13 for refrigerator. The freezer wasn't working which I came to know after couple of days and I complained but its still in my home and I haven't received any service. Now the fridge is not working either.

Now about washer, and dryer; delivery company told me that they don't have dryer for me. Do I only want washer or both washer and dryer. I told that I want both. So, they said that they will call me back with more information. Next day I called home depot and they said that my dryer is canceled. I should come to homedepot and re-order it. I went there to re-order dryer. I was told that for now, I should receive only washer, otherwise it will be canceled as well. I received the washer and now waited for dryer.

On 1st Feb (now over 2 months since my order and about 40 days after my original delivery date) the delivery people came with the dryer but said that I need longer pipe, though my order has 8' pipe. They said they don't have them, and took the dryer back to cancel it.

Homedepot is a mess. Please stay away. They owe my money for 3 orders of washer, haven't refunded me yet. Gave me a faulty refrigerator, and there is no service to fix it or take it back. The washer is un-installed and I still haven't got as dryer even after ordering it for 3 times.

I spent a few thousand dollars on supplies for a new bathroom I was having done at Home Depot in Peoria, AZ. Back in November, I was purchasing floor tiles, wall tiles, faucets, sinks, etc., one of which was Daltile 3"x6" subway tiles for my bathroom walls. Not knowing how many in the end I would need, I specifically asked the manager in the tile dept. at that time if I bought more tiles then I use, as they were open stock could they be returned. He told me absolutely that the Daltile I was purchasing—a 3" x 6" bright white subway tile—could be returnable as you could also purchase them singly. I purchased many boxes of this tile as my receipt showed. No one ever said you couldn't return 30 of them if they were bought by the box and not separately. Who would buy hundreds of tiles all separately? That only a full case could be returned. A case of 100 tiles sold for $15.00 so $1.50/tile. But, if you bought them singly, they were $. 15. At first, the customer service cashier Reagan in fact was going to give me back the cost of one entire case—$15–but I was kind enough to point out to her that the $15 was for 100 tiles and I was only returning 30 tiles, not 100. From then on, Reagan was completely belligerent, snickering and laughing with the other customer service cashier as she said she wouldn't refund less than a box of 100. I was refused from returning 30 tiles for a credit on my credit card. They put up such a fight over $4.50. I wanted the refund on my credit card not cash in hand, but was only granted a gift card in the end which I didn't want as I'm done shopping for the bathroom. Why should I have to spend more money in the Home Depot rather than receive a refund? It made no sense. The cashier Reagan working the service desk was so beyond rude. Reagan then called a manager in tiles over at my insistence and he was very willing to do the refund on my card until Reagan put up such a big fuss with him saying it can't be done that way and saying she didn't have the code for single tiles only cases! I will never set foot in another Home Depot again. To treat a customer in that regard that has a slew of receipts with her for hundreds of dollars spent in that store, and over $4.50! It's Lowe's for me from now on.

Whenever I go to this Store they inspire me to do new things in my house

They have great selection of products. I just wish they had more friendly people working there

They have a wide selection of home repair tools and materials.
A little high pricing though.

We buy a lot and love to shop here because they have such a great selection

I ordered a dishwasher and told the sales clerk that my dishwasher had a switch that turned on the dishwasher as well as the needed water hook up. Stephanie, the name of the employee that helped me, told me no problem, Home Depot could send the right people out to get that done. Great, we set up the delivery date, I paid for the dishwasher, and went home. Today was the big day - delivery day - when I could finally stop doing dishes by hand and I would have a new dishwasher! The truck pulls up, two guys get out, and come in to make sure the original dishwasher was placed the right way. It was. BUT when I pointed out the light switch, they said they didn't do electric and that someone else was going to have to come to my home and do the electric. And since they didn't do electric, I have a dishwasher sitting in my kitchen and the old one still in place. The delivery guys told me they'd put on the paperwork that they couldn't install it and I would be contacted. BUT I was told by Stephanie that delivery day would also be INSTALLATION day.

Not one to sit waiting for people to contact me, I called the Home Depot store in Wake Forest and talked to the manager. This is where this story gets EVEN WORSE. I have to have both a plumber and an electrician come out. I could have my installation fee refunded of $149 BUT I could be charged EVEN MORE by the plumber and electrician. ALSO since they didn't take the old dishwasher with them, I would have to talk to the plumber and electrician about removing the old dishwasher and - wait for it - PAY EVEN MORE THAN HOME DEPOT CHARGED ME FOR REMOVAL. The Home Depot manager was USELESS. "I can't help you" "I have contacted the referral service" BUT I WON'T DEFRAY THE COSTS FOR THE SCREW UP MY OWN STORE CAUSED YOU. All buyers beware - you will be screwed over the same way I just was!

I used Home Depot in Montgomeryville to design my kitchen cabinetry on the recommendation of my contractor. I was introduced to designer Maria. We worked on the design for several weeks, I provided pictures from the Tomasvisse catalog and other resources showing exactly what I wanted. I thought we had everything worked out until the contractor was ready to install the product. Central to the design were two products: a pull-out pantry and a utility closet. The cabinetry was delivered with no pull-out pantry just a regular tall cabinet with stationary shelving. Second, there was to have been a utility cabinet that was supposed to be 12" deep. A 6" deep utility cabinet was delivered. My kitchen is a galley of 6' by 9', so space is a premium. I now have cabinets/drawers that are so close my contractor had to lift the stove so that the will open some of the drawers. One is so close that the contractor would not risk putting a cabinet knobs on the cabinet for fear that the knobs, which are made of glass, would be damaged is I tried t open adjacent drawers. Worse yet, when I called to try and solve some of the issues, Maria would not speak to me and her colleagues protected her by answering the phone in her stead. They told me making the corrections would cost a lot more money. When I agreed to pay the extra money, they said that the manufacture didn't make what I wanted. When I found alternatives they wouldnt discuss them. I gave them the product numbers and everything. They told me it wouldn't work in my plan. Finally, instead of trying to address my issues the supervisor told me that I had signed off on the plans so there was nothing they could do to correct the situation. I would tell anyone remodeling their home to avoid Home Depot in Montgomeryville!

I bought 5 gallon of painting, I bought it three different times. The last customer service lies to me. The 5 gallon of painting cost around $174, but the last customer service charge me around $200 and I told him it not the right price. I told him to decrease the price and he decrease it to $190. I told him again to decrease the price again cuz it's not the right price. Hr decrease again to $180. I told him again it's not the right price and he decrease again to $178. I've done. I be like ok I'll pay with The Home depot credit card and after that I'll pay off the bill with my debit card. He was like oh yeah and then I used my debit card to pay off the bill. After that he said u paid off everything and u don't have any bill to pay, I ask him r u sure cuz I want to pay off everything including the future bill. He told me that u won't have any future bills cuz u just paid off everything. I wasn't worried cuz I thought I already paid off all my bills, but after 4 months I found out I still have to pay one more bill with alot of late fees and I called the customer service directly unfortunately I got the very bad customer service again, I explained her everything but she didn't want to listen and she kept explained me something else and repeated again and again and she kept telling me that I didn't understand what she explained and didn't care and listen to what I said. I've done with her too. I told her that I want to pay off my bill, I gave her my card info to pay off my bill but she was like why I can't submit to pay the bill. And then she transferred me to another customer service and then no one answered the phone. Humm. IL have to go to the The Home depot tomorrow to pay off my bill.

Home Depot needs to step up their online game to stay competitive. I ordered 2 toilets online for delivery. The app did not give me any options for delivery other than it was "free" but then HD shipped the very heavy and fragile items via UPS Ground from Florida to Texas. Neither arrived as they were too damaged for UPS to deliver. The driver told me this is COMMON issue with Home Depot who does not overpack or change packaging when shipping heavy items and does not ship from locations near to destination so damage is frequent. Chat support on my order took an hour and then they had technical issues and disconnected my chat before we got a resolution. I ended up doing a phone call to support next who recommended I AVOID chat support if it is anything complicated or important and was super helpful and kind in ensuring my damaged items were on their way back and starting the refund request. They also said they could copy my existing order and have it delivered from the store on the following business day. We went over details and they had be pay via secure link and said I was all set. What should have been an easy fix then became a bigger problem as apparently the associate didn't copy my previous order or remember any of the times I verified my address verbally but let their system default the address off their profile for me which was in another state and from multiple years ago. Even though the online rep 100% agreed it was their fault, they could not resolve my issue because they had it delivered by the store so it was on the store to go collect the goods and issue my refund (or not). The store said it would be a week to go get the items which means it is going to be sitting at a strangers house on the curb for a week and we think it will still be there and in good shape? They also said that if the store didn't get the item back then it would be up to them what to do - whether to give me a refund, not or maybe store credit or something. Keep in mind this is $250 for each item. So while the online reps will offer to help take your money - they do not take full responsibility for you receiving your goods or refund if your goods are not delivered. It's how Home Depot works so buyer beware if you buy online you are giving up more control than you know. If you want something from Home Depot go to the store and arrange everything in person. If that isn't an option or they aren't helpful, then maybe go to Lowes or see if Amazon sells it.