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Home Depot

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Overview

Home Depot has a rating of 1.9 stars from 1,479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Home Depot most frequently mention customer service, credit card, and next day problems. Home Depot ranks 1012th among Home Decor sites.

  • Service
    366
  • Value
    323
  • Shipping
    260
  • Returns
    231
  • Quality
    285
Positive reviews (last 12 months): 4.3%
Positive
2
Neutral
– 2
Negative
43
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175
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How would you rate Home Depot?
Top Positive Review

“Home Depot Christmas Tree”

Heather E.
11/28/23

My husband and I decided after many years our pre-lit Christmas tree needed to be retired. We went tree shopping and found a great tree. It looks and feels like the real deal.

Top Critical Review

“What happened?”

Michele Q.
10/22/23

I was in home depot for 30 min before someone could help me. No one on the isles anymore, and it's all self checkout. What happened? It has gone so far down hill. Plants are SO over priced. Guess I'm moving over to Lowes.

Reviews (1,479)

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Reviews that mention popular keywords

home depot (814) delivery date (49) customer service (330) store manager (45) delivery company (19)
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Jeff S.
Vermont
2 reviews
12 helpful votes
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“Wonderful!”
November 20th, 2016

Friendly masculine men available to help you with all your needs!

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Curt C.
Texas
4 reviews
0 helpful votes
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“Price match”
December 4th, 2015

They are good about price matching lower priced stores.

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Ciel D.
California
9 reviews
5 helpful votes
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“Never can find Help”
October 11th, 2016

Lost a $3000 Tuff Shed sale b/c of aimless disinterested employees.

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Jay M.
Kentucky
9 reviews
39 helpful votes
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“Great Place”
November 30th, 2015

Is about the best place besides Menards to get your home improvement needs

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shannon i.
Illinois
5 reviews
1 helpful vote
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“My all time favorite”
June 15th, 2015

This is a mans store but when spring rolls around, us ladies are right there in the thick of it.

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carla p.
Alabama
2 reviews
0 helpful votes
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“Good company”
June 10th, 2015

Like to order online and pick up at the store. Works great for me.

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Tim D.
Florida
9 reviews
0 helpful votes
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“Could use more informative ppl but overall things are...”
February 9th, 2015

Could use more informative ppl but overall things are easy to find

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Anthony D.
New York
18 reviews
50 helpful votes
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“A classic company, that really can't be replaced when...”
February 5th, 2015

A classic company, that really can't be replaced when it comes to supplies.

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Becca M.
Canada
7 reviews
15 helpful votes
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“We had a very positive experience buying from them”
October 4th, 2012
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Sara M.
California
13 reviews
17 helpful votes
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“Good ole' Home Depot”
November 22nd, 2015

Everything you need. Good prices. Great service. I always shop at HomeDepot.

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Sheena W.
Utah
9 reviews
8 helpful votes
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“Garden Department”
September 16th, 2016

I love the department just they always hare great price

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Jennifer B.
New York
4 reviews
6 helpful votes
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“Love this place”
May 29th, 2015

Been shopping there for 25 years and they are great

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john m.
Viet Nam
10 reviews
5 helpful votes
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“It was ok...”
February 2nd, 2015

It was ok... nothing to write home about, pretty dull

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Sal S.
Canada
5 reviews
3 helpful votes
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“The staff is really helpful”
September 8th, 2016

HD - You have great staff. Treat them better please

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Betty R.
Arkansas
13 reviews
3 helpful votes
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“Love Home Depot”
September 1st, 2016

Always love shopping at Home Depot. I have ordered on line also and all was good.

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James J.
California
3 reviews
2 helpful votes
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“Loyal Home Depot Customer”
August 21st, 2016

This is my go to store. I can't live without it. Been going here for many years.

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Mary D.
Oregon
5 reviews
3 helpful votes
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“Home Depot customer”
November 12th, 2015

This is a great place to get items for home maintenance and repairs.

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Ana R.
Canada
7 reviews
0 helpful votes
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January 31st, 2015

You don't have to look far for help there's always someone around. Love it!

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JOSE P.
Puerto Rico
12 reviews
0 helpful votes
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“Construction material”
July 22nd, 2016

This is my favorite store to buy construction material.

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William W.
Michigan
2 reviews
0 helpful votes
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“Beats any price”
May 15th, 2015

This store competes with the price of any company and beats it!

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Bjorn B.
Texas
5 reviews
7 helpful votes
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January 29th, 2015

Here too often. I think they get most of my profits.

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David R.
California
26 reviews
2 helpful votes
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“Every mans dream...”
January 18th, 2021

I actually own that shelving in my garage and yes it's overloaded with HD tools.

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Thomas C.
Wisconsin
20 reviews
0 helpful votes
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“Has all your needs.”
June 21st, 2016

Build whatever you want, Home Depot has all your needs.

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Bong j.
North Carolina
2 reviews
0 helpful votes
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“Excellent customer service”
June 11th, 2016

Excellent customer service on the floor... very knowledgeable and helpful.

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William L.
Singapore
3 reviews
2 helpful votes
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“Home Depot”
May 13th, 2015

Kind, courteous customer service. Very good to do business with.

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206 reviews are not recommended

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About the business

Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot.

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