Home Depot

Worst credit card company ever. I recently moved and lost my Home Depot credit card. When I called them to update my address and close my account they gave me nonsense answers and we kept going around the circle. They said they only can verify my identity by the address and phone number in the account. Well, my address and number is changed, so they said there is no other way to reach me and solve my problem. Every other organization in the US can send you either text via phone or your email but not this company. They only use texting to your phone. I never deal with these people and you shouldn't either.

The prices are reasonable, sometimes very good. Their policies are excellent. Their customer support is excellent. Only issues: The local store does not stock parts and construction items as well as Lowes does. If HD has it in stock and prices is competive, I have reason to buy elsewhere.

Do not buy from Home Depot if you want a discount match with Menards because they will not honor it. Thy made changes to the program and did not notify ProReward members! Menards gives a 11% rebate on all items and Home Depot will not honor it. The management need to be fired! This is a poor program and the Preferred pricing is a joke. 3-5% off.

Unless you are a truly talented DYI'R, ask for help!
There are literally thousands of nails, screws, and other "stuff" awaiting you at HomeDepot--
I am a well-read, well-travelled retired teacher and crisis counselor of 37 years. Here, I feel
Like the Village Idiot.
The staff is helpful and will guide you in the right direction! Have fun...

I hired Home Depot to install a new fence. Their contactor came out and showed me 2 wood samples. I chose the thicker, smoother, more expensive wood. However, when the contractor was done, I discovered that he had used the less expensive wood (but charged me for the more expensive wood). I went round and round with Home Depot management and the contractor. A HD rep came to my house to look at the fence. I asked him to bring the 2 wood samples that the contractor showed me, so I could show him how my fence compared to the samples. But, the contractor gave him a different sample (I know because the samples the contractor showed me were hooked together with a chain. The single sample that the HD rep brought had no hole, and there was only 1). I have their credit card, but once I paid off the fence, I never charged another item to it. They just lost a customer for life.

Kitchen floor scratched

We ordered a fridge in July and we requested protection pads to protect the hardwood before delivery. Upon delivery, the delivery guys said that the wheels of the cart was rubber and it would not scratch the floor. Lo and behold, the hardwood in front of the fridge was all scratched.

Unfortunately, we trusted the delivery guys and we only examined the fridge and did not examine the floor. We signed the document thinking it was for the fridge.

The next day we realized that the floor was scratched. We went through the claim process and our claim was declined. It was due to we signed that document (without realized that there was some words about premises non-damage.

Home Depot (and the document it sent) and the delivery guys never mentioned about examining the property. We were just trapped. It was partly our fault that we didn't read the delivery guys' document before we signed. But we never trust Home Depot again.

I used to love this place but now. No way! I was in there recently and every time I cant get help when I need it. I ask for help and i wait and wait! They dont have enough employees to help customers!

My craftsman 8" Pole saw bar became bent and I could not find any bars to fit it. I ordered one and it was not the matching one and no one seemed to have one. I decided to go and purchase a new Pole saw attachment and found the RYOBI one which seemed better and was a 10". As I came home and started to use it, the motor base I was using gave out and had to purchase a new one. I went out and bought the RYOBI one as well. Both machines did a terrific job for me and am very happy I decided to make this purchase

Do not, I repeat DO NOT order online from Home Depot. They take your payment and do not ship your order. When you call customer service, they do not have a clue. Even speaking with a supervisor is a waste of time because they know nothing.

I recently ordered a video doorbell from Home Depot.com. It was ordered toward the end of November, with a December 6 delivery date. I am very disappointed in the service that I have gotten lately at Home Depot. I have changed my purchasing preferences to Lowe's, even though it is further away from my home.
My understanding is that Home Depot partnered with On Trac for delivery of their packages. On Trac currently has an approval rating of 1.0 out of 5. It is depressing to me, as a consumer, that a business would choose a delivery company with a low rating. The primary reason that it's not lower, I believe, is that the lowest number you can put in is a 1. I do believe they would still get a one if the system was a rating between one and 100.

Ordered an item on line and was told it would take almost two weeks for it to be delivered to the store for pick up. That was bad enough, but when the item was delivered to the store I went to pick it up and was told it was not there. I re-checked the order status and it said the item WAS there. It then said it would take an additional six days for it to be ready to pickup. Could there possibly be an worst customer service. I know I will never buy anything from Home Depot.com again.

We purchased a dryer at Tigard, OR Home Depot including delivery and installation. It came today, 11/14/2019. First of all, they didn't call a half an hour before coming as promised. Then they installed the dryer with 11 inch from its back to the wall. They said it is because the aluminum vent that came with the dryer is too long. I asked to cut it to size and move closer to the wall. They said they don't have metal cutting (?) tools. They suggested to purchase a flexible vent and do it myself or call somebody else. I let the "installers" go, cut the vent with a bread knife and wire clippers, and reinstalled myself. Everything took may be 10 minutes. They guys were useless.

This is the most profitable company in history of the world look it up. Not because they're good because they destroy everything like Walmart and kills every business they can and if they can't kill it they buy it like Orchard Supply and kill it.

I have used Home Depot's ship-to-store online purchase option several times, and I have been pleased each time. The local store staff is friendly and helpful, and I enjoy shopping at the store and online.

Bought a stove 20 Sept. Told delivery would be Oct. 7. On the 6th get a call stating stove didnt arrive to wharehouse cant deliver to Nov 7. Decided to pick out different stove delivery scheduled for Oct 12 day arrives get called stating driver would be here in 30 min. I went to appointment driver shows up son answers door. Driver tells son he needs someone 18 yrs old to sign papers then leaves without find out I had an 18 yrs old at home home. Next morning I went to home depot to get refund told me I'd have to wait 3 days till delivery put order back in system. Then said they would refund still would take 3 days to show up in bank account. I paid the majority in cash. Finally after talking to manager got my full refund. Never again will I shop home depot for appliances again

I love their website better than their store, just because the store is big and I don't always even have the words for what I want, since I'm new to the home improvement world. Which makes me reluctant to ask for help, but when I have asked for help, they have been very friendly and helpful. The website though allows me to search and they ship stuff that isn't at my local store to my home and they ship big stuff that won't fit in my car to my home. Very nice.

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I have been shopping this store for years and currently use the
South Brunswick, NJ Store for all of my needs.The staff are very
Helpful, knowledgeable and always willing to help you. The store is close to my home for quick purchases and I frequently seek
Professional advice from the Home Depot staff. A great store!

I purchased a hooded sweatshirt. Black in color with a zipper on the side. The product is very nice. It is heavy duty and very warm, the shipping was fast and I received the product actually before it was expected

My salesman Harry in the flooring department was so helpful in helping me pick out padding and rugs. He suggested me to upgrade the padding which I did. The rugs and the padding are beautiful. Excellence service he gave me
The manager Bill also came over my house to attach the mirror from my bureau and put it back on. I was very grateful for that and also moved some of my furniture back a little in its place. Excellence place to shop. I highly emend Home Depot. Thanks Mrs Jacobsen

Website is better and better, yet their stores look the same as they did 10 years ago. They always come through but how about you update the look of the stores and offer more of the online stuff in the stores.

AVOID home depot
RUDE managers. They take NO responsibility for their action.
I paid thousands of dollars (yes Thousands of dollars) for a project, they damaged my home ( all electrical wires exposed) job not done.
When I called the manager, she said, " you have to pay for it"
I said so you get ******* dollars, do not finish the project and I have to pay more money?
She said" yes"

I had a dishwasher installed in August 2021. Later I had my countertops replaced. When the sink was placed, the plumber told me that the footboard was not screwed in and showed me he could remove it with his fingers. He asked me if I had the screws for this part and I reported that I did not. Then he proceeded to let me know that if the sink floods it will go into the dishwasher contaminating the dishwasher making useless.
I was on hold for over an hour, and they said this it not an installation issue but due to use. What the heck? The installation was contracted through Home Depot.