Home Depot

H.d is great as a store. Now we have a silver panel guy soliciting sales for another company. I don't want to even go in there anymore. It's like the ppl begging in the parking lot. Trash

Jason and Ashely were outstanding today. The customer service was awesome. I would recommend this Home Depot big-time, they were outstanding today. The customer service was awesome. I would recommend this Home Depot big-time

Today we received the most outstanding customer service by Ashley and Jason.

Please don't hesitate I'm visiting the Home Depot on Broadway and 15th St. In Edmond Oklahoma

Thanks
Ariel
*******043

I bought a plaque with my house numbers on it, and I was amazed at the price...$53 including tax. I've seen similar ones for over $100! Home Depot has just about everything you need for your home!

We bought a Hampton Bay outdoor table with 8 chairs on line. Assembled the table and chairs and when unpacking the four ceramic tiles that in lay within the table found out one was broke. Called HD, they connected to Hampton Bay specialist, we sent all required photos and proof that the tiles were still mostly packaged as proof of break during delivery. We were told the one tile could take 16 weeks to be delivered. After stating this was not acceptable they said they will just send another company to pick up the table and chairs and refund our money- we agreed.

The company assigned to pick up the table called set up the 4-5 hour window for pick up- NEVER SHOWED UP.

Called HD, after 4 holds and transfers to other departments I was connected to another customer who was calling them with the identical problem.

Home Depot has the worst customer service I have ever experienced. They have to be taking a finance hit by thinking we just pick up the entire unit as opposed to just making one tile delivery within an acceptable time period. Whoever is running or making the worst business decisions in that company has got to costing them a lot of money that I am sure is passed back to the everyday customers. They simply do not care. We will never order from this place again. I recommend that buyer beware before making a purchase there.

At home Depot, we don't give a care about the customers belly aching and complaining. As an ASM, we are not paid enough to put up with crap from the customers.

David Wilson
Home Depot ASM
Norfolk Virginia

Just a warning. HD is using 3rd party delivery. Even though you pay up front for delivery fees, apparently the delivery drivers still get to choose whether they want the delivery or not and will submit bogus excuses as to why they refused to pick up delivery. I paid $9.00 to have 3 x 3.2 LB boxes delivered. Wood logs. At eh end of the delivery window I got a message from Home Depot that the delivery would not happen because either 1. Driver had a problem with 3.2 lb boxes or someone over 21 was not available to sign. ( I was available and you don't have to sign for wood delivery. Order even said no one had to be home.) When I call Home Depot, and wait 20 minutes for store to answer from their help desk, I was told "well we use 3rd party delivery now and I guess someone just didn't want to pick this up. Can I help you with something else.) Well there was a reason I needed same day delivery and I paid for it.

So do not place too much dependence or integrity on their delivery anymore. I've not had problems in the past. Unfortunate to see this store go to rot after spending so much money there over the years.

The title says it all. This company has successfully limited the 'veteran pool' by giving a 10% discount ONLY to active duty or veterans with a VETERAN ID CARD, which is now ONLY issued to RETIRED veterans with 20+ years, effectively reducing the number of veterans they give a discount to. Even a form DD-214, which PROVES your service, is not good enough! I have VETERAN on my drivers license, which I OBVIOUSLY had to prove to get, and that is also not 'acceptable' proof. That's all well and good anyway, their stores are always a mess and IF you can find any help, they're clueless anyway. A little more respect to our vets would be nice, bit I guess we'll have to wait for a law to be passed, until then, thanks for your service, but no thanks.

IN TULSA OKLAHOMA. BOUGHT A WATER HEATER WITH EXTENDED WARRANTY TWO YEARS AGO. UNIT STOPPED WORKING. COME TO FIND OUT THEY DO NOT HAVE A REPAIR SERVICE IN TULSA... IN A CITY OF 400,000+ PEOPLE. AFTER NUMEROUS PHONE CALLS AND PERSONAL VISIT TO THE DOWNTOWN STORE MANAGER. ALL THEY ARE WILLING TO GIVE IS A GIFT CERTIFICATE OF THE ORIGINAL PRICE... NO TAX... NO DELIVERY... NO INSTALLATION. THIS IS SUCH POOR CUSTOMER SERVICE. WE WILL NOT SHOP HOME DEPOT AGAIN.

FUC... G AWFUL, Thomas raditz, Gatesville tx no longer a loyal homedepot customer. They fu... up 5 orders and blamed me. They couldn't even deliver when I asked because they didn't know 16 ft boards don't fit in a 10 ft panel truck. They even gave my paint away and told me to wait. They wouldn't give free delivery discounts nothing. I now have a sign on my vehicles that says boycott homedepot. Signed once loyal customer

I have ordered numerous times via homedepot.com and I am always a satisfied customer. My most recent purchases are the Philips 60W & 40W Equivalent Daylight A19 LED Light Bulb (16), cost me over $150. I switched out all the lights in my new house with these Philps LED and I couldn't be any happier. I only buy the Daylight light bulb which is the whitest & brightest of all the different types of lights in the market. So glad that HomeDepot carries these lights and they also have the best price compared to other similar products.

They have everything you need for the home and garden. Customer Service is very knowledgeable and happy to help with any questions. Excellent selection and great return policy.

Delivery technician couldn't do a basic installation so he left the our new fridge in the middle of our kitchen, the installation job was outsourced, we waited around for a week for them to call, never did despite my repeated calls into HD asking them for visibility on the follow up appointment. They have a 72 hour business day SLA for someone to call, no SLA on an actual appointment time, so in these situations you are the mercy of whomever they subcontract. I had no working fridge so I finally hired a plumber to come install the water line. It took him 10 min - there was nothing complex or unusual about the job. Call Home Depot to come take the old fridge and they no show on the pickup, despite getting confirmation from two HD reps they spoke to the driver coming to my house. Call back and they have no appointments for weeks. Between the date my fridge was delivered, and supposed to be installed and the old one taken away, I've spent over 15 hours on the phone with them. They didn't even install the handlebars on my new fridge. The customer service is absolutely terrible, and the installation folks are completely incompetent. Over the next year I'm fully renovating and will be purchasing all new appliances for my home including a washer, dryer, stove, dishwasher, etc. but this experience has been so bad Home Depot has lost my business for good.

Since I am working on home projects I went to Home Depot 3 times this week. The first time I had to wait 30+ minutes to get help getting and loading garden soil in my vehicle. The next time I need help finding the right items. After walking through the entire store, seeing a total of 5 employees, ALL helping more than one individual, I left and went somewhere else. Today I went back to purchase kitchen appliances. ( I had looked at them the last two times I was there but the only person I could find was already engaged with a sale.) This time I sat and waited (approx 6-7 min) for the gentleman at the other desk to finish with his client. He was kind enough to let me know that he was not in this dept but was just helping out until the girl working in the dept was finished with her other client. After waiting and looking around for another 15 or so minutes, I saw her and asked if I could interrupt to ask a question. She then told me she would have to look up the issue as she did not work that dept normally. The ONE and ONLY person scheduled to work in the entire appliance section had to call in sick so she was covering. I have complained to management on other occasions about the understaffing, to be told that according to their"sales" the staffing was appropriate. Well... maybe so since today I went somewhere else to spend my $6000. 00. It is a shame because your employees are exceptional when you can find one available.

Trying to find specialist in a department is futile and products are often missing. However, they provide military discount and that goes a long way with me. Step up your A game Home Depot!

Website consistently shows items that are Discontinued/Not Available Online/Not Available in Stores.

What is the point?

Consumers do not want to WASTE their time looking at items that are not even available.

There has GOT to be a way to change the filters!

I only go to Home Depot and the other big box home improvement center for small items, but after a half dozen times of ineptitude and common items being out of stock, or nowhere to be found, never again.

I went in to pick up some fence brackets. You know those things you use to hang a wood fence rail. Two employees looked at me like I was from outer space.

The first asked me if it was a chain link fence. I said no and she walked me over to the chain link fence supplies.

I shook my head and walked away and found another employee and got the same response. They both said, "I think we have those in three places." The second person showed my where all the various joist hangers were and said, "you might find them in there somewhere."

I looked at both of them, threw my hands up, said, "really people," and walked out.

I gave up and drove the few miles to our local home improvement center, Jerry's, I was lead to fencing supplies to a big box labeled "fence hangers, $89." I was in and out in minutes.

Unless absolutely necessary, I'll just head to Jerry's, our great local option.

I do not usually order from a place when I can physically drive there to see the products for myself. However I wanted to order live ladybugs (that's right - LIVE LADYBUGS) for a leafhopper problem on a giant vine I have in my backyard. These are only available to order online. I ordered them, expecting to see them in 5 days or so, they arrived in 2! Ladybugs were great, we had fun putting some on each evening over the course of a week, and also startling everyone who opened the fridge to see a box of ladybugs!
Very happy with the shipment speed and with the product - and yes - they worked great against the leafhoppers!

I like how you can order items online and they can have them ready for you to pick up at the store. It saves time. Their ship to home service is wonderful, too!

Had to order a few things to work on our house, and decided to try the online web-store before the local brick and mortar shop a town over. Well, delivery was about the same, but I was able to call 1-800-HOME-DEPOT and get someone much faster than the last time I was in the store. Not the worst customer service, not the best.

The worst thing I've ever done was trust a kitchen remodel to Home Depot. The Rochester Hills Store is absolutely horrible from the kitchen designer up to the store manager. Kitchen design started in July and going on December and project is not yet completed. The store employees refuse to answer email messages and once they have your money they don't care. I have damaged cabinets and the store won't even tell me the status of the replacements. The store manager said it was my responsibility to make sure they (Home Depot) measure walls correctly. After the design issue is resolved I'm dealing with damaged cabinet doors. The store refuses to answer email messages that are simple questions, such as when were the replacements ordered and how many were ordered. The only person that was helpful was the District Manager over the installation contractors. Unfortunately, he has no authority over the store. I've sent messages to the corporate office and have yet to hear back from them. Spent over $20,000 and have had nothing but headaches

This has been an absolute nightmare

I ordered an appliance package thru Home Depot online. The order was accepted and to be shipped to my home. About one week later I was contacted about one of the appliance in the package. Apparently they over sold and could not honor their deal. I had to cancel all and reorder a different package which was delivered many weeks later. Again, apparently 18 wheeler's can make it up the mountain where I live, but not Home Depot's delivery crew. Unfortunately by that time I had already ordered again from the same site. I purchased 2 Barn Doors- this time to be send to the store so I could pick them up myself. The first one arrived with only a couple weeks delay, the second not so much. After contacting HD several times via chat on their site, I was finally informed that the second door is on back order and they have no idea for how long. It took me months to finally reach someone to cancel the whole order and get my money refunded. I have not set a foot into their store again. All this happened through the Boulder, Co store and Home Depot.com. I never had ANY problems with HD in Texas.

Gave them a one star years ago. They are much better now in most aspects. Pleased to see it. I would give five stars but they now force vets to download their app to get the discount.

Think before you go to that store. I have suffered a lot. Schedule not kept and when problem arrived, there was no one to helps me to resolve the issue. Trust me...