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Home Depot

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Overview

Home Depot has a rating of 1.9 stars from 1,479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Home Depot most frequently mention customer service, credit card, and next day problems. Home Depot ranks 1012th among Home Decor sites.

  • Service
    366
  • Value
    323
  • Shipping
    260
  • Returns
    231
  • Quality
    285
Positive reviews (last 12 months): 4.3%
Positive
2
Neutral
2
Negative
43
175
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How would you rate Home Depot?
Top Positive Review

“Home Depot Christmas Tree”

Heather E.
11/28/23

My husband and I decided after many years our pre-lit Christmas tree needed to be retired. We went tree shopping and found a great tree. It looks and feels like the real deal.

Top Critical Review

“What happened?”

Michele Q.
10/22/23

I was in home depot for 30 min before someone could help me. No one on the isles anymore, and it's all self checkout. What happened? It has gone so far down hill. Plants are SO over priced. Guess I'm moving over to Lowes.

Reviews (1,479)

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Reviews that mention popular keywords

home depot (814) delivery date (49) customer service (330) store manager (45) delivery company (19)
Thumbnail of user vikasm7
India
1 review
0 helpful votes
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May 19th, 2017

I am glad to saying about Home Depot, I found Home depot best among others. I will sure use again your service. Thank you

Service
Value
Shipping
Returns
Quality
Thumbnail of user marieb71
Florida
10 reviews
7 helpful votes
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January 16th, 2016

Good store inside and online for DIY projects and supplies. They send coupons and text deals regularly.

Thumbnail of user angl15
New Jersey
6 reviews
8 helpful votes
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February 2nd, 2015

The Home Depot in Houston, Tx, is a great place to visit. The staff is always helpful and friendly. Definitely will continue to visit.

Thumbnail of user rubyh81
California
3 reviews
5 helpful votes
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May 17th, 2020

I love Home Depot it is so easy to go to and get help. I would 100% recommend... everyone there is always so helpful

Thumbnail of user shaunah141
Alabama
1 review
0 helpful votes
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May 29th, 2021

Only reason this is 1 star is because i had to check something to submit. It should be ZERO STARS.
We were called and told delivery would be 05/28/21 between 3p-7pm. We waited and WAITED, AND WAITED SOME MORE. At 8:30pm we called OUR HD and they looked it up showed we were 19th delivery and they were on #14. So we waited until 11pm. Nothing still. This morning we went to the store and they told us it wasn't on the truck and didn't make it to warehouse in time to get on the stop and now the new delivery date is June 9th. No thank you I want my stuff now like I was promised. HORRIBLE HORRIBLE delivery service. They won't give the name of delivery service nor can we even find out where the warehouse is to go get it ourself. The only reason we did delivery is because my husband has a broken hand. LIVID is an understatement. We had our old fridge moved out so now we don't have a fridge

Thumbnail of user deboraht23
Michigan
3 reviews
4 helpful votes
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February 25th, 2016

Home Depot is the best place to shop for home improvement projects! I always find what I looking for &need!

Thumbnail of user robinr11
Texas
4 reviews
3 helpful votes
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September 20th, 2012

I have ordered several things from HD.com and have enjoyed every experience. Its nice to order and have it delivered to my doorstep.

Thumbnail of user charmaines7
Michigan
22 reviews
12 helpful votes
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August 14th, 2017

Fast and friendly service, we'll stocked. I always buy my bedding plants from here, and they are always very healthy and do well

Thumbnail of user margieannea
Colorado
6 reviews
1 helpful vote
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April 2nd, 2017

I think it's a great place to shop for all kinds of things for my home, I really love this store! It's one of the best place to shop!

Thumbnail of user sharont42
New York
2 reviews
3 helpful votes
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December 17th, 2015

I can almost always find what I am looking for. I just would like to be able to find things more easily.

Thumbnail of user rb170
Texas
1 review
0 helpful votes
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May 22nd, 2018

I've used this company walking in for 20 years off and on. I ordered a portable A/c unit for a new office of mine in Texas (may/ 90 degrees). Ordered it on the 11th to be here by the 16th. Wasn't but had received email on the 13th that there was a delay. Finally after getting tired of the 90 degree office, I contacted them by phone(22nb). They hadn't done anything in the last week to correct their screw-up and better yet when they said they had 1600 of them they wouldn't send one to me rush order and get this! They required me to cancel my previous order (3-5 day refund) and would require me to pay them again to have it reordered! They wouldn't even do a credit to get it to me... Oh and did I mention not one time since it was late did attempt to contact me by phone or email! One would only assume that a decent company that cared about any kind of customer service would have another one already on the way once they had known there was an issue. The 'customer service representative' explained to me that I had to realize the number of orders that they dealt with daily... like that's going to make me feel any better or understand the burden that they must be going through@#$%^&.

Thumbnail of user marios25
Mexico
3 reviews
14 helpful votes
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March 5th, 2015

I love homedepot. Their services and prices are very reasonable. I love their warranty policies. I will always shop with them.

Thumbnail of user brittm3
Wisconsin
15 reviews
11 helpful votes
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February 29th, 2016

Love their free shipping, or free shipping to store, or pick up in store options. Usually decent deals on their products. Good quality.

Thumbnail of user joshuaf417
Georgia
1 review
0 helpful votes
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January 9th, 2022

They are very good and they let the price go down so so go there now and get there amazing price it was good

Service
Value
Shipping
Returns
Quality
Thumbnail of user ameera21
New York
1 review
0 helpful votes
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August 11th, 2021

Homedepot is a clean place and nice pricing and nice employees they are really nice and say nice and always try to help

Tip for consumers:
When you use the site I can order item and pick it up at Homedepot

Products used:
Chain saw floor mats and other equipment

Service
Value
Shipping
Returns
Quality
Thumbnail of user annb44
Washington
18 reviews
5 helpful votes
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July 27th, 2015

Home Depot carries about every type of tool, hardware, landscape supplies, you can ever want and usually at a good price.

Thumbnail of user marcias29
Texas
1 review
5 helpful votes
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April 9th, 2017

I was told by an employee that Home Depot makes their employees benefits and then doesn't follow through.

Thumbnail of user teem13
Texas
5 reviews
2 helpful votes
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February 18th, 2017

Don't believe anything they say about their plans. I've wasted thousands, but everything else is good.

Thumbnail of user garryg5
Canada
6 reviews
9 helpful votes
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April 30th, 2014

Great site, with lots of collection. Very competitive prices. Fast delivery. Will surely recommend it to others.

Thumbnail of user barryg16
Missouri
5 reviews
2 helpful votes
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November 11th, 2015

Staff is always helpful and friendly. Prices are about the same as any large home improvement store. They typically have what I'm looking for.

Thumbnail of user thiday
Texas
6 reviews
1 helpful vote
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November 8th, 2015

Shipping is always fast, prices are very competitive. Much easier than going on an HD mission in town lol..

Thumbnail of user giuliom2
Canada
14 reviews
3 helpful votes
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July 24th, 2016

All year round they have something I need to make the house look nice, maintain it, and not spend a fortune. Thank you.

Thumbnail of user mohammeda102
PS
10 reviews
7 helpful votes
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June 8th, 2016

They've got everything a man needs in his garage, but i never found an experienced guy working there

Thumbnail of user brandonc168
California
2 reviews
2 helpful votes
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May 9th, 2019

Always loved homedepot! Good stuff customer service could use some help so I'm usually a loner guy anyways

Thumbnail of user ericw47
Kuwait
11 reviews
6 helpful votes
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January 16th, 2015

Awesome company- great products - well worth it! I have been a long time customer and will continue to be.

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About the business

Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot.

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