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Home Depot has a rating of 1.9 stars from 1,479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Home Depot most frequently mention customer service, credit card, and next day problems. Home Depot ranks 1012th among Home Decor sites.
My husband and I decided after many years our pre-lit Christmas tree needed to be retired. We went tree shopping and found a great tree. It looks and feels like the real deal.
I was in home depot for 30 min before someone could help me. No one on the isles anymore, and it's all self checkout. What happened? It has gone so far down hill. Plants are SO over priced. Guess I'm moving over to Lowes.
Ordered a fire pit and it was as nice as the picture and arrived timely.
You CANNOT rely on Home Depot to deliver and install major appliances. Home Depot contracts with J. B. Hunt Transport Services, and J. B. Hunt subcontracts with local sketchy companies that hire non-skilled labor. The problem is that the laborers sent to your home do not know how to install appliances, and so it's just a sham and a waste of a day. We have now had this happen twice, and never again! This time we placed an in-store order for a washer and gas dryer from the Clifton, NJ Store for delivery and installation. We ordered all the parts - hoses, kits, everything, in addition to full installation services.
But right from the start, when the plain white moving truck arrived (early, not according to schedule, ignoring the "arrival window"), the 3 laborers made all kind of excuses about how they couldn't do this or that. It was obvious that they wanted to find a way to avoid having to install the appliances -- and it was because they lacked the skills to do the job. Why send these "moving guys" to our home for a washer/dryer installation? First, they said they didn't have the tools they needed. Then, when we lent them the tools and essentially did part of the installation prep, they said that a plumber was needed for the dryer. Then we asked if they could install the washer, they said no, and showed us that the washer door didn't latch. But we could not tell if the HE washer door didn't latch because it was not plugged in. They were just trying to rush us, rush everything, say it couldn't be done, and take off to their next stop. Many times I had to ask if they would please wait. No waiting. The truth is they were just movers, and they were not trained to install appliances. Since they couldn't do anything, they put our new appliances back on the truck and rushed off. And they just were going to leave our old washer on the curb had I not said anything. Why does Home Depot inflict this upon its customers? Why waste half our day by sending us these "moving guys" who do nothing but rush into our home trampling dirt, snow and salt inside and ultimately do nothing? And to add insult to injury, we now have to wait 7-10 business days for a refund to be credited back to our credit card. I'd like everyone to know that Home Depot reps apologize, but Home Depot just doesn't care. We've experienced these problems with delivery and installation twice now in two years (first time it was a range oven). I've learned that nothing changes. Save yourself a lot of trouble - don't deal with Home Depot for major appliances.
Products used:
Had to cancel entire order - appliances plus parts plus installation. Told to wait 7-10 business days to receive refund, even though appliances were immediately put back on the truck.
HOME DEPOT, I do not recommend Home Depot. The Staff are NASTY. Their products are terrible and they do not offer discounts.
Good prices overall. Huge store which is always expected, good.
Great buy's! Great discount! Spacious place and quality service!
The gentleman I bought the door from was very helpful and very knowledgeable.
Love love love Home Depot. Friendly, knowledgeable assoc's, and everything I'm looking for!
Always have exactly what we need and the emplyees are well trained and very friendly
Not helpful! Way over priced! Never have what I'm looking for! Refuse to shop there!
I love this place, so many things to choose form. And conveniently located within a 5 minute drive.
At times no one to help you... But still a great company with mostly excellent experiences
Makes menards look like a walmart.
Homedepot always carries top tier wood and supplies..
Bought some Wood for a project.
Knowledgeable staff, quick checkout
I have experienced knowledgeable employees and quality products
I used the site to store option. Great 1st experience. Will be doing this more often. Thanks!
If Walmart owned a home improvement store this would be it.
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