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Home Depot

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Overview

Home Depot has a rating of 1.9 stars from 1,479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Home Depot most frequently mention customer service, credit card, and next day problems. Home Depot ranks 1012th among Home Decor sites.

  • Service
    366
  • Value
    323
  • Shipping
    260
  • Returns
    231
  • Quality
    285
Positive reviews (last 12 months): 4.3%
Positive
2
Neutral
2
Negative
43
175
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How would you rate Home Depot?
Top Positive Review

“Home Depot Christmas Tree”

Heather E.
11/28/23

My husband and I decided after many years our pre-lit Christmas tree needed to be retired. We went tree shopping and found a great tree. It looks and feels like the real deal.

Top Critical Review

“What happened?”

Michele Q.
10/22/23

I was in home depot for 30 min before someone could help me. No one on the isles anymore, and it's all self checkout. What happened? It has gone so far down hill. Plants are SO over priced. Guess I'm moving over to Lowes.

Reviews (1,479)

Rating

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Other

Reviews that mention popular keywords

home depot (814) delivery date (49) customer service (330) store manager (45) delivery company (19)
Thumbnail of user chuckbeckyw
California
9 reviews
2 helpful votes
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January 23rd, 2015

Love shopping here they always have what I need and are great about returns

Thumbnail of user calvinh3
New Jersey
1 review
1 helpful vote
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August 23rd, 2012

The website is so slow it take 20 minutes for a web page to load

Thumbnail of user marijac
Serbia
2 reviews
1 helpful vote
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May 26th, 2016

Im beyond of excited... i will shop here more often!

Thumbnail of user melvinp8
Florida
20 reviews
6 helpful votes
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May 21st, 2016

Love shopping online and picking up items at the customer service desk.

Thumbnail of user sharih6
Virginia
9 reviews
8 helpful votes
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May 19th, 2016

Great store and service. Mostly have whatever I need.

Thumbnail of user tamarar12
Canada
6 reviews
2 helpful votes
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May 18th, 2016

When I go, they have everything you need, and typically knowledgeable staff.

Thumbnail of user terriev
Kentucky
21 reviews
21 helpful votes
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May 3rd, 2016

Some things are overpriced but their customer service is excellent.

Thumbnail of user seanc68
Canada
5 reviews
5 helpful votes
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May 3rd, 2016

Low quality products, but a large selection and inventory. Everything you need for todays builder.

Thumbnail of user williams685
New York
5 reviews
8 helpful votes
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April 17th, 2016

I can never find anything at Home Depot, but someone is always there to help.

Thumbnail of user briannew1
Philippines
41 reviews
35 helpful votes
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October 3rd, 2015

This is where my brother bought hardware to build his own small shack. Great stuff and staff!

Service
Thumbnail of user roshanv2
Sweden
3 reviews
3 helpful votes
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April 4th, 2016

Pretty good place to shop for home construction needs.

Thumbnail of user rhyanc
2 reviews
4 helpful votes
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March 31st, 2016

Great place to find whatever you need for your construction needs.

Thumbnail of user truliad
United Kingdom of Great Britain and Northern Ireland
3 reviews
6 helpful votes
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March 30th, 2016

Fantastic place to find whatever construction needs you have.

Thumbnail of user bevj1
New Jersey
20 reviews
12 helpful votes
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September 14th, 2015

HomeDepot has everything for the home and is a great store.

Thumbnail of user amandab120
California
3 reviews
2 helpful votes
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March 29th, 2016

Really good customer service, plenty of materials, fantastic deals. I love Home Depots.

Thumbnail of user christopherh70
California
7 reviews
11 helpful votes
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March 29th, 2016

Great place for DIY needs. Makes starting projects worthwhile.

Thumbnail of user shawnm61
New Jersey
20 reviews
2 helpful votes
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March 27th, 2016

Like the other big box store they have stuff you will always need

Thumbnail of user jenniferh115
United Kingdom of Great Britain and Northern Ireland
2 reviews
13 helpful votes
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August 29th, 2015

Furniture Quality is superb and delivered right after two days just what i was expecting

Thumbnail of user paiges3
Missouri
20 reviews
14 helpful votes
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March 28th, 2015

I have picked many places to go and lowes over topped the pricing.

Thumbnail of user robatsr
Austria
1 review
0 helpful votes
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September 22nd, 2019

J'adore le chiceric! C'est la troisième fois que je les achète et j'ai dû écrire un avis. Je vis dans une région rurale et les quelques magasins à proximité ne contiennent rien dans lequel je serais pris au dépourvu! À cause de cela, je fais tous mes achats de vêtements en ligne et chiceric est de loin mon site préféré!

Thumbnail of user barbaram1335
Puerto Rico
1 review
0 helpful votes
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September 20th, 2020

El servicio de recibido en tienda de órdenes online es pésimo. Fui a buscar dos órdenes que tenía y solo me entregaron una de lo cual me percato al llegar a mí casa. Llamo a la tienda y mi orden no aparece. El asociado de tienda queda en devolverme la llamada y nunca lo hace. Vuelvo y llamo y me atiende otra empleada la cual tampoco encuentra la orden y también queda en llamarme y nunca me llamo. Trate de volver a comunicarme y nada. Escribo un mensaje en la página online donde dice le van a llamar para verificar la situación. Va más de tres semanas y nada. Se quedaron con mi dinero y jamás me dieron los productos.

Thumbnail of user cindyl1060
Canada
1 review
0 helpful votes
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October 12th, 2022

Frigo acheter qui est ultra bruyant. Une demande de remboursement est fait le matin suivant la livraison. À 2 reprises personne ne se présente pour récupérer le frigidaire malgré le fait que j'ai eu des confirmations téléphonique la veille. La deuxième fois ma plage horaire était entre 8h et 10h. Quand j'ai téléphoné a 10h05 on m'a dit que les livreur avait du $#*! et qu'on était pas en mesure de me dire de combien de temps. Il m'a été confirmé lors de mon 2e appel à 14h00 que j'avais été mis à l'horaire par erreur. Que les livreur n'allait pas dans ma ville cette journée là. J'ai tenté par la suite de trouver une solution avec une conseillère. Touts les modèles qui m'intéresse son back order. Je fini par en venir a un terrain d'entente pour un frigo qui me coûte 250$ de plus. Au moment où j'accepte l'entente elle ne répond plus à mes courriels. Finalement dans la même journée les livreurs arrivent à 16h30 soit 1h30 après la plage planifier stupéfaite et sans aucune information ou confirmation je retourne le frigo. Donc 3 jour complet perdu et 3 semaines plus tard j'ai réussi a retourner le frigo. J'espère avoir mon remboursement demain.

Thumbnail of user juanm257
Mexico
1 review
0 helpful votes
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May 7th, 2019

Algo muy bien excelente servicio muy buena calidad de las herramientas y de todos los utensilios alv yaaaa

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About the business

Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot.

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