HookahTown

After a month of waiting (shipping was supposed to take 2 days via fedex), and being given a runaround by their customer service department, my order still had not arrived. I looked their business address up on google maps, and it turns out, they are located in a house in the middle of a residential neighborhood. I don't know if this site is a scam or not, but from where I'm sitting, that's definitely the way it looks. I requested that they cancel my order immediately. No response as of yet, so we will see how it goes.

I recently purchased a Hookah from here. I have to say i was extremely satisfied with the customer service and the quality of the product. They guys over at HookahTown are great, very polite and truly care about giving their customers the best experience.

Phone service and online contact service is also very good. They answer quickly and guide you through your concerns with ease. I recommend this company to any friends or family. I've tried a few different places but HookahTown is definitely my favorite. I will be purchasing from them pretty often!

So this is my second purchase from Hookah Town and I must say the experience was top notch! They go out of the way to make sure your getting exactly what you want. And the delivery is almost immediate.

For my second order I have to give a special thanks to Nate... he is THE BEST! During the course of a 20 minute phone call (which I'm sure he had more important things to do) he answered EVERY question I had and explained it to me in full detail. He was very friendly, patient and easy to relate to. I'm sure some of my questions were silly but he never once made me feel that way. I hung up with him feeling like I was purchasing exactly what I needed and feeling completely educated about it as well. You typically don't get that personalized feeling nowadays especially when doing shopping online. So to call in and get a human who went above and beyond his job was truly amazing!

I will absolutely recommend them every opportunity I get

I started Buying hookah pens from them about 2 months ago I was very surprised at the quality of the pen itself and how long it lasted! I have been ordering from them to this day, hands down best place I've ever shopped at. Plus the free shipping is nice and no tax is great too! Customer service is exceptional, especially Nathan he's great. He makes you feel very comfortable and helps very well. I have recommended them to my friends and colleagues. 5 stars!

Worst customer service and low quality products. I ordered a fruity CBD vape pen and when I used it, it would shoot out oil in my mouth. And it was not potent at all. I bought the deal from Groupon, both Groupon and Hookah town would not take any responsibility for this low quality, defective product. The customer service agent offered their advice as if I didn't use a pen before and as if it was my fault for the oil shooting out. I have owned many disposable pens and this is by far the worst. They would not offer exchange or refund. DO NOT BUY ANY PRODUCTS FROM THEM EVER.

I too, like many others purchased through Groupon in late may. It is exactly 5 days from a month of waiting just for a confirmation and shipping information and i am genuinely starting to believe this is a scam business or they are truly inept at running a business... Ironically I place most of the blame on Groupon for not better vetting the businesses they become intermediaries for. As of 6/18/18, I am completely done with Groupon, they have lost credibility with me.