HookahTown

Pen arrived, but when you tried to take a draw, the bottom would light up, but no product would come out. Although it was a clear runny liquid, I tried running it under warm water, removing the glass piece, cover up the hole and everything else that they asked me to do but the pen just does not work.

I contacted customer service (Josephine H) and was told in each email to try something else to trouble shoot the pen(which are the things I listed above). I requested the return address to send the faulty pen back and requested a new pen. I guess in their minds, it is either impossible to have a faulty product OR they just don't care about the quality of the product or the satisfaction of potential returning customer(which will not be me). It seems to me that they do not want ANYTHING to be returned to them even if it is faulty, but that's ok. They got the right one this time because even though it was only $24.00 or so, I HATE companies that rip off people for their hard working money so when it is all said and done they will probably NEVER want to hear my name again, but they are about to get very familiar with it.

I purchased a Groupon voucher for Hooka Town. I purchased the Magic Concealed Lipstick Pipe (2 pack) for a gift through the Hooka Town website with the voucher. I received the package in the mail and I am too embarrassed at the lack of quality to gift it to my friend. The plastic looks cheap and scratched up with a metal bowl head and mouth piece. The pic showed red and purple. I received blue and green. Never again. Just no. The first 3 pictures are what was delivered to me and the 4th picture is what I expected to receive... big difference!

So i origionally posted on this site about how i never received a conformation email and i couldn't get through to anyone. Someone finally reached out to me through here so i fixed my review. I have been trying to figure out where my order is because it has been 17 days. I understand that it can take up to 21 but i would like to be able to track it. I have emailed and called multiple times in the last week with no response. I honestly doubt i will ever hear from them or receive my order. I will NEVER EVER order from them again. Buyer beware!