I placed on order and the item didn't come with a tool as it was suppose two. After emailing them numerous times and 3 weeks later they sent me an envelope that was totally empty. The envelope was in tact.
Since then I've emailed them a few times about this but they never answered them. I would never order anything else from this company as they don't back their products.
Took forever even after paying extra for priority 1-5 day shipping and was missing one of my vape pen products! When I called the company they were very rude. I just contacted Groupon to get their help, I am beyond dissappointed! Had this worked out good, they would of probably had a life long customer.
Purchased CBD vapor oil, 1000 mg., which leaked in the package during shipping. I have sent pictures and emails to the company. The company has not responded after sending several messages to them. Terrible customer service. Buying from them is a risk of waisting your money. They obviously don't care about their customers!
I bought a Groupon deal from this place and this place has the worse Customer Service Ever!
I'm so upset with the way, they DON'T respond to you emails and when you try and speak to
Someone and call them, you get 1 ring and then the phone hangs up! What is up with getting someone on the phone to talk with me, as I call the # that you have in your website for Customer Service related questions!
Emails aren't good either because my 1st email sent was during Thanksgiving! C'mon and get your sh! T straight. This will be the 1st of many bad reviews if I don't get taken care of! Not a reliable website! Do not purchase any Groupon deals from them!
It's almost Christmas abd all I wanted is to get my items before Christmas
I purchased a voucher through Groupon to use on HookahTown.com - I redeemed the voucher through their website, paid extra for priority processing/shipping, and received a confirmation email. This all took place on December 3rd, 2016 and as of today I have not heard a word from them about my order. I've made numerous attempts to contact someone, ANYONE, there - no response. Total scam.
I read the reviews and thought that it was a scam and was a little pissed since I had already ordered from Groupon. But I called the number and I was transferred to Nathan and he helped me out. They were out of the color I wanted and I had payed for VIP S&H and had not received my order in 3 days. But Nathan upgraded my order to a better version of the pen and threw in a gift so not to shabby. ITS NOT A SCAM
I started Buying hookah pens from them about 2 months ago I was very surprised at the quality of the pen itself and how long it lasted! I have been ordering from them to this day, hands down best place I've ever shopped at. Plus the free shipping is nice and no tax is great too! Customer service is exceptional, especially Nathan he's great. He makes you feel very comfortable and helps very well. I have recommended them to my friends and colleagues. 5 stars!
I recently quit smoking and have tried so many different types of zero nicotine hookah sticks, these take the cake! Ordering things online is always questionable in terms of the product you actually receive and the service that you get. I have to say I am extremely pleased with both the product and the customer service! Nate was extremely helpful, very friendly and handled all of my concerns with promptness and a "no problem" attitude! No doubt I'll go back to them for any of my future needs! :)
My second hookah less then a month. The customer service is just amazing. I'll spend my money every time. Sales associate Nathan is the man, gee I tell you that I don't want to deal with anyone else. When I'm shopping with them I feel like a happy customer! Thanks HookahTown!
I ordered thru groupon and was surprised when I received an extra 10$ off from some special weekend deal and ended up with exactly what I wanted a silver flick. Now reading your reviews I feel lucky I guess idk.
Overview
HookahTown has a rating of 2.9 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HookahTown most frequently mention and vape pen. HookahTown ranks 19th among Ecigarettes sites.
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