HookahTown

Amazing Customer Service! I had a pleasure of speaking to Nathan today, very polite and truly care about giving their customers the best experience. Will order from that web site again! Thank you!

I've been battling with smoking cigarettes & had stopped last year cold turkey for a couple months & November 1 the day I buried my mom I started back! I use to buy the logic pens & I found this website from googling alternative portable hookah pens since the Logics were becoming hard to find... After talking to a rep he was VERY INFORMATIVE & discussed the $$ I was spending on the logics & how much better the Bastone Mini was & less cost efficient! LONGGG story short I LUV, LUV IT! I would recommend these to anyone & I'll be buying MORE FOR GIFTS! I also became a member! #SATISFIED #CUSTOMER

I bought a product on groupon and they were out of stock. Paid for priority shipping! I DIDNT EVEN GET WHAT I ORDERED AND THEY SCAMMED ME OUT OF BUYING EXTRA BATTERIES! EVEN AFTER I GOT THE WRONG ITEMS IN THE MAIIL THEY SAID THEY WOULD MAKE UP THE DIFFERENCE AND THEN STOPPED COMMUNICATING WITH ME! $#*!ING SCAMMERS AND NEED TO BE STOPPED BEFORE THEY TAKE MORE HARD WORKING PEOPLES MONEY. THE PERSON "RUNNING" THE PLACE NATHAN IS A PUNK $#*! *ITCH! SAVE YOUR MONEY AND GO TO A REAL COMPANY!

The company selling this was HORRIBLE (HookahTown.com aka Hakooh LLC)

They did not redeem this product and replaced it with a product (Jomo OMIN vape pen) worth $7 (according to most other internet stores) when I paid $25.

I received very poor customer service (for the vast majority of the time) and it took over a month and a third try to get what I paid for (which is an absolute rip off). I received attitude from the representative, was hung up on multiple times, refusal to being allowed to speak to managers upon request, and an overall horrible experience. If I didn't pay for the voucher from Groupon, and was placing an order over the phone, I would've given up on the company because of the poor customer service. VERY Disappointed!

In fairness, I received excellent service the first time I needed to call the company (in retrospect he was the one who sent me the $7 product at a cost of $25). But the next times I had to call the company was very different.

In my opinion, to save your money, time, etc, you MUST use another company. FYI, this company also has Vape Brat as one of their brands, so to receive proper customer service, avoid that as well (in my opinion)

I have never received a worse customer experience.

The service is horrible. Will never in my life I'd do business with this people. Now to the story.

I bought eGo AIO Leakproof Sub Ohm Vape Pen Starter Kit for $29 dollars. I did find some cheaper option on other websites, but they'll come from China, meaning I'll need to wait 2-3 weeks for delivery. So, as this is a company with expedited shipping option, I went with them. Little did I know, this crap is just the same China thing, hidden under a fake US address.

When I redeemed my Groupon on their website I paid Priority Processing & Shipping: 5-10 Days $5.99 extra on top of the Groupon fee.

Before charging me the money, there is no mention of anything other than 5-10 days. I ordered it on Aug 7th, and I needed the product on Aug 23, it would be a birthday present. I have enough time, right? Oh, no. The time was not on my side, even though I paid them extra.

I received the item on Aug 26th. It took them 19 days to get me something, that should not take more than 4-5 days tops, especially since I paid for the service.

Emailed them, no reply what so ever. I will try to submit a complaint through BBB.org but I see they are registered as hakooh. LLC. I guess one can not get any shadier!

My KM Hookah Order VIA Groupon: Decent hookah overall, lots of issues though. It's as if whoever packs the orders don't pay very much attention at all. The grommet size for the base/stem did not fit correctly when I first received it. The glass hookah was not clear with blue/gold accents like I had imagined, but instead it was frosted. The stem's gold accents seemed very worn and/or faded. The base is not perfectly flat but I don't expect it to be as it is handmade. I didn't want it to be a hassle to have the vase switched out since I've already waited 2-3 months for it to process and deliver so I just stuck with it. Also, the deluxe hose that was sent to me was damaged. I did however get another grommet and hose sent to me free of charge after emailing the company, but the new grommet wore out over the usage of two months so and eventually ripped down the side. Now I am currently using wet paper towel as a temporary base grommet. Grommets at local hookah shops do not fit the KM hookah so they basically have to be ordered which is somewhat a nuisance. I haven't yet decided to put an order out for a new one in fear of it not fitting my KM hookah. The plastic/rubber grommet for the hookah/shish bowl melts because of the heat, so I have switched over to using paper towel as a replacement instead. I find that to work out better anyway. Smoke output is decent and can be really good depending on the shish used and heat settings. Play around with it to find your best output. I am considering to replace the standard Egyptian bowl (that it comes with) with either a tangiers or a vortex. I do not recommend ordering hookahs from hookahtown. I will not return as a hookah customer in the future due to the many complications I have encountered.