Nate helped me very well, very reliable and friendly. The hookah I wanted was not available in New York. But I'm willing to wait because of him.
Great service
I ordered a package over 3 weeks ago, I've not received it, and have attempted to make contact with hookahtown for a week now through multiple mediums, but have not heard back yet. I usually don't write bad reviews (infact I had to jump through a hoop to register on this site to even post this), but I want a refund at this point and might need to dispute it with the bank if I'm not going to hear back from the company. I'd expect this lack of responsiveness from a dinky looking website, and I would (maybe) be (slightly) less irked, but it's misleading when it seems like a fairly large, professional and well staffed company. I kept emailing, and at the end of the week I conveniently get an "automated message" that says the "offices are closed until Sunday". I've contacted them since and have not heard back yet and called and went to voice mail, and even texting Nathan's (one of the owners) phone numbers he had texted me from earlier to "talk about my order", which I ended up having a short conversation with him about what I had ordered. Maybe my order was coincidentally lost, and the offices happened to have oddly been closed for an extended period of time, and there is some excuse and logical reasoning to why I'm so frustrated, but it's a business, I ordered a package that says 3-5 days shipping, and it's been three weeks with no contact so naturally any customer will be a bit frustrated, despite whatever reasoning there might be to why I have not yet received my package, yet was debited for the transaction. I will report back when the situation is resolved.
Very competitive prices especially on e-juice, exceptional professional customer service. I had an issue with coils came with vape machine they got back to me promptly and sent me new coils free.
Ordered off groupon and added the $20 mystery box as well. Happy with the products and can't wait for next months goodies.
I recently ordered a hookah from hookahtown.com
When I went to go use my new hookah I discovered that the bowl was broken. In rage I left an e-mail and not being a person of patient called
Hookahtown... they listen and took care of the issue I of course apologize for my nasty email. Not only did they replace my bowl but also went the exrta mile and sent some extras I was given choices on what I would like... i told them to surprise me
I highly recommend hookahtown.com when purchasing a hookah or hookah products
HOOKAHTOWN. THEY LISTEN THEY CARE
Purchased the Yocan Explore 2 and 1 from Groupon on May 14,2019. Went to their website to complete my order and I figured about 2 weeks and I'd have it... NOT, contacted hookah Town only to be told that the product must have been lost in the mail. Then they tell me that they no longer have the product I purchased. But gave me 3 different vape pens to choose from. Before I made my decision, I got an email stating that my vaporizer had been mailed (June 11th) and they provided me with a tracking number. Long story short, the product was finally delivered on July 5th. Upon opening the package I see that it is NOT what I ordered nor is it the replacement that I requested. Contacted them again and needless to say, it got nasty real fast. Decided to contact Groupon and let the know how bad this company is and found out that although I bought and confirmed my order on May 14,2019 Hookah Town did ABSOLUTELY NOTHING until I contacted them on June 11,2019. No wonder they no longer had what I purchased. If this is how they run their business, EVERYONE needs to be leery of this company.
I ordered the $20 mystery box on Groupon from here. It took 3 weeks to get. And it was supposed to have $40 worth of product but I recieved 2 items... i honestly hate both flavors and WILL NEVER use them. I get cbd items are expensive(right now at least). But 2 items... they were supposed to be different categories of product as well but these two you consume. So not different... i am HIGHLY DISSAPOINTED WITH THIS COMPANY!
Interesting, I looked at the box and it clarifies the benefits of CBD but doesn't say anything about the contents or source of CBD. When I researched which part of the Hemp plant VaprBrat used it said the stalks. After further research I found that the CBD is ONLY found in the flower of the Hemp plant, not the seeds or stalks. This, IMO, is a very misleading product... I purchased 2 from Groupon and regret it
I had ordered my e cig june 11th here it is july 18th and I still have not received my shipment this site is not a scam its just that they need to get priorities straight.
I like the fact the i Oder more products and hi call me to explain to me what i need i understand much better and reduce my order in nested of paying $40, i spend, 24.26 very happy, Nathan
Overview
HookahTown has a rating of 2.9 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HookahTown most frequently mention and vape pen. HookahTown ranks 19th among Ecigarettes sites.
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Hi Sheri! We were in communication via email. We gave you 5 different upgrade options, 5 different devices that were of higher quality than what you purchased at no extra cost to you, per the inconvenience. You emailed back a link for a device that was NOT one of the options offered but has a similar name to one of the options offered. A mistake was made and we shipped out the atman starlight v2 when you wanted the atman almighty v2 - again a device that we DID NOT offer - we have done our best to correct it by sending you a return label to return the device so that we can issue a refund. You have yet to send the device back. As soon as you return the device, we would be more than happy to issue a refund - as long as the device is not used. Thank you!