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Horrormerch has a rating of 3.7 stars from 125 reviews, indicating that most customers are generally satisfied with their purchases. Horrormerch ranks 1st among Action Figures sites.
This company responds to reviews on average within 1 hour
1,203 reviews
I had picked up their mystery shirts for a few months and really liked the quality! I have grabbed quite a few more shirts since then and will definitely be picking up holiday gifts here as well. Thank you again!
Because the company blocked me via Facebook for commenting one time on one post asking if they actually ship products people paid for, and felt they don't owe customers accountability, here we are. Ordered one pre-order item March 8,2024. Paid $50. Figured by May, it will have arrived by then. Never received one email (and i even checked Spam!) regarding the status of my order--no "your order is being filled" or "your order has a shipping label and will ship soon." Nothing. But they make sure to flood your email with new product offerings though. Checked July 27,2024 for the status of the order in my account with Horrormerch, and it says "Fulfilled" June 24,2024. Really? The transaction is done? Over a month ago?! I never got the product! Tried clicking on the "Track Your Order" link and it just refreshes the page. There is no tracking number, zero indication which shipping provider is handling the shipping. Nothing. Horrormerch.com just took my $50. Tried emailing and got an automated response. There is no customer service email address or phone number to call to inquire about your order. So I went to Facebook and asked if they actually ship paid products. As of today, I can't see their Facebook page. They blocked me for asking where my shipment is. Comments are limited on Instagram as well. It's theft. The owners of this site just want to pocket your money and never send your orders, and they don't want to honor the transaction or answer for their thievery.
On November 9th of 2022 I ordered a pre order item, and they of course charged immediately on the 10th. Unfortunately I never received any updates or information on my order whatsoever. By now its been over 180 days and the item I ordered doesn't even show up on their website anymore. Additionally there is no way to get in touch with anyone at this "business". They only provide the "help desk" feature on their website, that will just sent you automated messages. Very frustrating! It seems like I'll have to file for a charge back, since they literally stole from me! Beware of their business practices!
Products used:
Collectable figurine
Date of experience: May 10, 2023
This business is very inconsistent on fulfilling orders. I have received some of the things I ordered from earlier orders and other stuff that I ordered over a year ago at this point still haven't been delivered. I would definitely recommend that everyone check out their BBB page for complaints and it will tell you all you need to know. Order your horror merchandise from anywhere else and you'll be a lot better off than hoping what you ordered ever shows up or actually gets shipped. I did eventually file a complaint with the BBB and while I received a reply they didn't have any solid answers as to why they couldn't supply what I ordered and other stores could.
Tip for consumers:
Avoid at all costs as you'll have a 25%-ish of actually getting anything you ordered.
Date of experience: October 22, 2022
Absolutely not $50 worth of anything, even going off highest price ever for the item. Scam. Stay away. Shipping was $#*! and the product is garbage. A $15 funko and a $20 "Father of the action figure" Marty Abrams bull$#*! figure. Will not order from them again. I would advise spending your money elsewhere.
Tip for consumers:
Ignore them like the plague until they die off and stop selling scams.-
Products used:
None
Date of experience: October 11, 2022
I sent 5 emails and I followed the help desk form to cancel my subscription as instructed by the site suggested. I don't know why nobody has gotten back to me after weeks. Customer service is not very responsive and pretty much make it a hassle to cancel a subscription. I suggest you have a cancel subscription button for us customers to do it ourselves then wait till someone gets back to us. Now I'm probably going to be charged again for a month subscription I do not want. Sad…
Love everything! Can’t wait
Tip for consumers:
Good quality items and products just customer service is terrible
Products used:
I liked all mystery items just don’t want subscription anymore. Too many puzzles lol
Date of experience: May 19, 2023
As you have sent multiple emails within the past 36 hours, our subscription team will respond as soon as possible.
Placed an order just for ducks, 8 months ago and still haven't received one single item. Tried contacting company 3 times over a few months and not even a single respond, update or refund. Do not buy from this company.
Date of experience: March 30, 2023
It looks like you have an existing purchase that was already delivered with tracking information:
17063178
September 18,2022
Fulfilled September 20,2022
USPS 9400111108070850431241
Delivered on Tuesday, September 27,2022
If you would have a question about another purchase (including PREORDER items awaiting shipment) please contact the helpdesk on the website at https://contact.horrormerch.com for further information as we are unable to offer direct support via third party platforms or social media.
Please be sure to check any previous responses (including your spam/filtered email) for further info.
The items on this website for starters take a long time to ship. For clothes it is around two and a half weeks before you may have your items shipped to you. This isn't necessarily a problem except when your order goes missing. I have ordered six shirts from the website over the span of a month and a half and have only received one. Four of the shirts I ordered were shipped together as they were part of the same purchase and they made it to my post code before the package was forwarded twice and then magically returned to sender without any chance for me to intercept it or anything. I have been contacting the help desk for over a week now to see about reshipping or anything else and they have been of very limited help as they responded to a few of my inquiries for a day and have not at all since then. Terrible service do not buy from here is seeming to be a scam. Regret spending any money on this
Tip for consumers:
Don’t buy from here if you like value from your money
Products used:
A t-shirt
Date of experience: October 2, 2023
As we are only able to ship to the address on file, it was shipped to the address you placed at the time of purchase
Your item has been delivered to the original sender at 9:51 am on September 27,2023 in LACEY, WA 98503.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206215088063388
Your item was delivered in or at the mailbox at 11:55 am on September 13,2023 in OLYMPIA, WA 98513.
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111206218585637274
Your item has been delivered to the original sender at 9:51 am on September 27,2023 in LACEY, WA 98503.
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405511206218555316713
If you have issues with tracking, please contact your local post office for further information
You know I love all of this except how long it takes for the packages to arrive. Otherwise you're awesome!
Date of experience: September 8, 2023
No customer service at all tell me they sent email when they didn't then told me the items I wanted they couldn't get but can't give me my money back do not buy anything they will take your money and leave you dry sent a tracking number that says delivered with only one thing out of 5 that they say was sent and all they want to do is a gift card now won't respond back so out money and items missing IT,JAWS,and both CROW figures told me they can't get them no response at all DO NOT BUY
Absolutely nothing
Date of experience: January 25, 2024
The majority of your purchase was delivered with tracking links
USPS
9434611206216901326828
Your item was delivered at the front door or porch at 5:18 pm on November 25,2023 in MADISON, IN 47250.
USPS
9400111206217589158600
Your item was delivered at the front door or porch at 4:49 pm on December 20,2023 in MADISON, IN 47250.
If you did not receive them, please contact your local post office for further information
Please also revisit the updates previously sent on Dec 14 for further information.
Everything arrived in perfect condition! Great selection and thank you again!
Date of experience: April 5, 2024
I ordered some items back in October of 2022 which were on preorder. The preorder dates kept being pushed back until I checked again and it said my order was fulfilled back in April of 2023. I never received a shipping notice or tracking notice at all and everytime I clicked on the track package it would refresh the page instead of giving me the tracking information.
It is not September 2023 and I have yet to hear back from horrormerch about anything. They say they will contact you in a few days but the first time I send a request for customer service is about to hit 3 weeks.
Do not order from them. I saw that they had good reviews but now I believe their reviews are faked and now I lost about $100+ from a company that probably will not contact me.
Date of experience: September 14, 2023
As we have checked into your account - an update was sent Feb 15 (please be sure to check your spam/filtered emails for further info) with updates regarding your purchase. As you did not specify a refund, a merch voucher was sent (and just has been resent) to your account.
Please be sure to check your spam/filtered email for previous/automated information regarding your purchase
We would recommend purchasing in-stock items to avoid any future pre-order delays.
I highly recommend Not To Order anything from this website, because you will never receive any product from this company. I ordered over $500 dollars worth of products from this company and never received anything, I Reached out via email because this company doesn't have a phone number to contact well your $#*! out of Luck. Because they don't respond back …. I placed my order in August, 2023 and still nothing to show for it.in December of 2023, What's BS is I even tried to get a refund from my credit card company, they also refused to credit me the money back even with Proof that I haven't received my order, so whatever you do don't Order from HorrorMerch. Com unless you don't care to throw away MONEY…
Date of experience: December 12, 2023
The majority of your purchase NOT labeled as PREORDER items were shipped and delivered with tracking link
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9434611206215201322004
Your item was delivered at the front door or porch at 4:32 pm on September 9,2023 in MINNEAPOLIS, MN 55433.
If you did not receive it you will need to contact your post office as it shows delivery via the address you provided at the time of purchase.
As you filed a chargeback for THE FULL AMOUNT of your purchase, (including the items were already shipped and received - which you were refunded for by your credit card company) your remaining items were cancelled until the outcome of the chargeback has been authorized for any remainder.
It also looks like you received the shirt you ordered in January as well
9400111206218832126322
Delivered on
Friday, February 10,2023
That was also shipped to the same address.
Just received the figures I ordered last week. Definitely digging these pops as they are my new collection obsession!
Date of experience: March 9, 2024
This company is very unprofessional. I purchased items back in May 2022 I reach out September 2022 inquiring about the status they responded saying they were waiting on their supplier. Fast forward to January 2023 I reached out again wondering what is going on since they only mailed 1 out of 4 items and they are refusing to ship my preordered items because according to them they sent me an email 2 months ago asking if I wanted to wait or get a gift card because their supplier did not come through. For one in my opinion that is bad practice I should be able to get a refund if the fault is on their side not mine. For two they're offering me a gift card for less than what I paid. And the real kicker is the items are in stock of the site but they won't ship it to me. I reported them to the BBB and now they are trying claim they shipped all items when they only shipped one. Which they already admitted to when I was emailing customer service.
Date of experience: February 2, 2023
As listed directly from your BBB communication.
"Re: BBB Complaint ID # 18945269 - Shawnee Bruno
Thank you for your cooperation in responding to the above consumer's complaint.
We figured out why your business gave her a $51 eGift card. It is the total amount of her purchase less the item she received and shipping & handling, therefore we have closed this case in our files.
This matter will appear in your BBB Business Profile as: “The business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction."
We appreciate your cooperation in addressing this matter and hope we can be of service to you in the future. "
The gift card, as listed via the BBB directly, was for the remaining PREORDER items that were not available and you had not previously requested a refund.
Please check your spam/filtered emails for previous correspondence and the gift card as we are not able to offer any further support for your purchase
Do not buy from them! Their products are overpriced. They claim the product is imported and takes a long time to ship and yet I got the same product from Amazon in two days while the product from this site sat in limbo. When I tried to contact them they ignored me until I threatened a dispute. They shut me down and blatantly told me they would no longer answer my emails because of my threat. My tracking never updated even after I received a package and the product I received was not at all what I ordered. (I ordered a Beetlejuice TUBBZ rubber duck and received a random Funko bobble head from Eternals. I can't even fix this, now. Absolute scammers!
Tip for consumers:
Just don't use it. Go to Amazon. Better prices and faster shipping as well as polite and easy communication.
Date of experience: February 24, 2023
As it shows that this is from SRV Rarities (not us) and that it is an exclusive POP (for another store) and items that we do not offer - you will need to contact the correct shipper for further information
I placed an preorder (for a rubber duck) November 2022. It is now July 22nd 2023. Still no item. I contacted the help desk after 180 days and got a message that it had shipped. That was a month ago. I wouldn't order from here again if it was all going to be free.
Date of experience: July 22, 2023
We had sent an update and merch voucher to you on June 16. Please revisit your spam/filtered emails for further information.
The crow figure looks perfect.no problems with delivery
Date of experience: March 31, 2024
You send me an email and ask me for a review on items that shipped.
Only problem is, the items haven't shipped.
Date of experience: February 29, 2024
They have already shipped with tracking link
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9434611206219845590089
Good merch. A large selection of prints and ideas for your prints.
Quite fast delivery. I recommend.
Date of experience: February 8, 2024
Preordered some Candyman Funko Pops which were all set to release at the same time. My order never shipped and they kept pushing the release date back 1 month despite the pops actually being released on other sites. I had to reach out multiple times for updates and received rude comments or emails back. Finally asked for a refund and got the rudest emal back basically stating they canceled my order and the only way for me to get a refund was through my bank. They have no intention to fulfil orders or give refunds. It sucks since these were supposed to be Christmas presents and now I have to go through a major hassle to get my money back. I should have looked at their customer reviews before ordering as they are all 2 stars or below. Never using them again and am skeptical they are even a legit business.
Tip for consumers:
Don't orded from them!!!!
Products used:
Funko pops
Date of experience: June 3, 2022
Merchandise was ordered and paid for. Merchandise was never sent due to unavailability. Request for refund refused. Enough said.
Date of experience: February 14, 2024
As listed within previous emails and your update that was send Dec 14, (that you accessed and did not reply to on the 15th) this update listed that a refund was still available but would need to be notified if you still wanted the items, merch voucher or refund.
Complaints due to non-response are not something we can control, and are also listed prior to purchase within your purchase receipt and terms and conditions you agreed to prior to purchase.
I Preordered an item in May that was to be released in October. They sent an email stating that this item is to be cancelled a few days ago and they would issue a refund. Today, they issued a partial refund... for an item I was never sent. They are IMPOSSIBLE to get ahold of. The worst part is they only accept credit cards which only have a 90 day chargeback policy through every bank, (where I can dispute the charge). So, I don't get my item AND I have to pay for the privilege. The excuse they use is that it's listed in their TOS... who reads a TOS before purchasing an item?! You got my money now. I just hope this review saves just one person from buying anything from you asshats.
$#*! this company.
Tip for consumers:
Scam artists.
Products used:
none
Date of experience: October 18, 2023
Please revisit any previous emails sent via our helpdesk for further information as we have now cancelled your purchase.
It has been refunded minus the non-refundable deposit required prior to purchase.
Please visit the product description and your purchase receipt for further information
I really like the site and how much stuff they offer - just wish it would ship the same day as I order it. Will be back - but definitely would like faster shipping options.
Tip for consumers:
May take a few days - but everything is legit and packed well.
Products used:
Evil Dead Pop Figures and Exorcist Soundtrack
Date of experience: March 7, 2023
Heya thanks for the comments and sorry if we were a bit backed up this past week. We have been catching up on pre-orders and getting stuff out as fast as we can!
Thanks again for the purchase and hopefully we can be a bit faster in shipping for you next time!
The products are top-notch but if you try to contact them all you can get is an auto response that's not at all helpful. No way to contact them on the website either.
Products used:
Horror figures
Date of experience: October 16, 2023
Due to your continual posts, we have cancelled and refunded your PREORDER Item. Please visit the product description and your purchase receipt for further information
Your previous item was shipped and delivered with tracking link
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9434611206215938947396
Your item was delivered to an individual at the address at 2:08 pm on July 29,2023 in KALAMAZOO, MI 49008.
If you did not receive it, please contact your local post office for further information
I messaged you almost a week ago & haven't received a response.
Date of experience: July 27, 2023
Order a neca Dracula back in November 2022 now it july its pass the 180 days. Where is the email about my product I have not received it. No gift card or product replacement.
The free shipping
Products used:
None
Date of experience: May 2, 2023
If you would have a question about a purchase (including PREORDER items awaiting shipment) please contact the helpdesk on the website at https://contact.horrormerch.com for further information as we are unable to offer direct support via third party platforms or social media.
As it looks like you have a purchase from 2018 that was delivered
Delivered on Thursday, September 06,2018
And also a purchase from this past April as well. Please contact the helpdesk for further information
So much to look at
Date of experience: April 27, 2023
A variety of horror characters from figures to t shirts all delightful to a horror fan
Date of experience: March 14, 2024
Officially Licensed Horror Movie Clothing Items And Collectibles. For Horror Fans, By Horror Fans - Since 2005
Starting out in 2005, Horrormerch hit the road in vending over 200 Horror and Comic conventions from 2005-2020.
With multiple shipping and print shop locations across the US - Horrormerch has grown to be the largest, Only Horror, Clothing And Collectibles website within the US!
If you would have a question about a purchase (including PREORDER items awaiting shipment) please contact the helpdesk on the website at https://contact.horrormerch.com for further information as we are unable to offer direct support via third party platforms or social media.