H&R Block

There is no way you can teach a person on the phone. There are no receptionists so it's like you submit your documents into an abyss and hope that someone gets back to you. The manager Osman Mohammed is unprofessional. He only knows how to raise his voice and hung up on customers face. He needs to be fired. I developed anxiety trying to get my taxes done this year and now they have all my documents and I can't even get them back. This is unreal. Don't go here

That is a truly impressive solution for managing taxes! I am myself quite a cautious person, trying to comply with all the rules the government imposes, so paying taxes is quite mandatory.
With their mobile application, it's very easy to manage taxes, pay them and be an obedient citizen :)
It doesn't take a lot of time to sign up, to understand how to interact with the mobile application because the interface is intuitively clear and navigation is very straightofrward. Thanks developers for this service!

Emerald card is a scam h&r block are liars and criminals taking from others because they don't work themselves and then take more than their cut a paper check came before they put it on the card and it was half of what it should be thanks for nothing but ripping me off and kicking someone when they are down

The costs have doubled since doing the same taxes last year- and this was surprise revealed AFTER investing 3 hours painstakingly entering all my info; was hit at the end with increased costs and additional fees for being "complicated"- but it was the same as last years (and not that complicated). Student and social media self-employed here.
So, unethical surprise "gotcha" billing, but additionally, my "pro" Christine Ruiz never addressed my concerns or answered my questions before hurriedly finalizing my return, leaving me to just hope I correctly did all the parts I felt like I was fudging- then had ignored all subsequent messages. It's been 7 days with no reply. Utterly professionally unacceptable and disappointing considering what I've paid.

TERRIBLE CUSTOMER SERVICE. TERRIBLE PHONE SERVICE - Wastes valuable time unnecessarily. Almost impossible to get a real person at the Baden PA office. Stupid menu and repeititive mumbo jumbo not needed. No way to contact my tax preparer directly or via email. I will NEVER use their services again for this reason. Totally unacceptable in this day and age. They operate in the Dark Ages there.

This will be the last year I Will be using H&R Block after using this program for over 8 years. What used to cost $35.00 dollars that cost me $53.75. The program is what I think is "crap". You get all of your information put in and then it says it needs to update federal on February 16th. So I wait until that date to update and then it now turns around and says it needs another update February 23rd. I know several people who have filed in other ways starting in the first of February with no troubles. No updates and have their returns done and back already. H&B you are losing another customer. You are nothing like it used to be. It is kind of a scam type business. Now, shame on me for trusting in something that came from my home town of Kansas City. Never again.

II filed my taxes with HR block almost a year ago. I was owed a refund of over 1,000$. The IRS never contacted me and I have called them several times with a different excuse or explanation each time. I have sought help from HR block and they were not any help at all. This year I will pay turbo tax to file my taxes.

I have been using H&R Block for over 20 years and never had an issue. This year however, I do not have anything good to say about their services. My refund check was missing, which should not have been since I requested direct deposit and NOT a paper check. I called H&R Block 3 times to speak with the woman that did my taxes, the receptionist was being extremely rude on the phone when I was explaining to her that my check was missing, she was making assumptions and giving me wrong information. Finally after 3 phone calls I left a DM for the tax woman, my email started politely and professionally her reply was rude and extremely unprofessional. All I simply wanted to know was when the paper check was mailed so I knew not to contact the IRS to start an investigation, of course that really pissed off H&R Block and after that I never heard back from her asking if she could help or if I received the paper check. I finally did receive the paper check, which helps me pay my bills. I DO NOT RECOMMEND H&R BLOCK THEY ARE UNPROFESSIONAL and extremely rude find yourself another way to do your taxes,

I have used H&R Block for years. It has always been good. This year I needed basic clarification. The AI wasn't giving me the information I needed, and the live representative online never responded. So, I called them. My question was "What is the standard deduction with the addition for being over 65. She did not know. I stayed on hold 3 different times, totaling 15 minutes for her to tell me to ask the AI. I will never use them again.

Not only were they beyond expensive, which completely defeated the purpose of using them as an inexpensive alternative if you're lower income. The communication from my "trained tax advisor" was shotty at best, and extremely confising. They also completely messed up one of my filings and told me to expect a return, only for CRA to reassess and find out I actually have to pay them almost $2000. Like, isn't this your job? How could you make such a massive mistake? Not impressed, will NEVER use their services again. Strongly advise others to steer clear of them as well.

I MADE AN APPOINTMENT WITH THEM 2 WEEKS IN ADVANCE. TO DO TAXES. THEN I GET A CALL A DAY BEFORE APPOINTMENT. TO BRING ALL PAPER WORK IN FOR DROP OFF. SO THEY CAN DO MY TAXES ON THEIR OWN. THEN THEY WOULD CALL ME. TO COME BACK A SECOND TIME. TO DO THE ELECTRONIC SIGNATURES AND ALL OTHER PROCEDURES THERE. TOTAL UNACCEPTABLE THIS PRACTICE IS. ESPECIALLY WHEN I HAD AN APPOINTMENT SET FOR 2 WEEKS. TO COME IN TO DO MY TAXES.

First off, don't even think about getting their service. I have first-hand experience where tax preparer told me to file an incorrect amendment resulting in couple of thousand more in taxes to state. They didn't even accept the fact that she was mistaken and didn't refund the money.

Overall, I can fully vouch that this is a fraudulent business practice with zero damns about customer while charging hundreds of dollars in legal fees. Not recommended at all.

On March 4 2024, I drop of my taxes papers my wife. March 18 2024. No calls from Mrs Julie Jensen. I moved back in the Durham Region last November 2023, we used to have our taxes done in Carleton Place, Ontario for the last 4 years. Never a problem and also at a better rate then yours. I brought all the paperworks with all calculations done for both (my wife and I. Former tax person would charge me $350.00 for my wife, myself and my son, compared from your company probably over $600.00 for my wife and myself. Not only Im upset by the excessive fees, I normally at this time of the year all my taxes were filed and I would have already get my refunds. Which in this case, not only my taxes arent filed, MRS JENSEN after 15 days of having my files, not even started or give me any updates about it. This is inacceptable and I should not be after her everyday to find out where shes at. Not impress and I should had listen to my relatives about their referals of taxes people. Very very upset customer that will not repeat. Obviously, I will start posting online reviews of my not finished bad experience with HR BLOCK, which by the way, I used in the past without any issues.

Chat function does not work. Customer service number dropped me 4 times while on hold. After 2 hours I finally reached customer service and was transferred to software support because the CS rep could not answer my question. After transfer, the recording estimated another 50 minute wait time.

Customer service always wanted to argue with you about your money, and often refuses to help you altogether. They get their jollies off of being bullies, and treating you like you are dumb.

I have had several unauthorized charges, and they WON'T do anything about them. I am being told, "I cannot contest the charges."

It's my money! Don't tell me I can't contest the charges! Your fraud department says I can! Often get off the phone crying because representatives are so incredibly rude. As soon as I can afford it I am taking my business elsewhere. 10+ years of business with them. I'm done being treated like this.

Major glitches in the software and the inability to file my state. Incorrect information was also imported from the previous years. Their customer support is non existent and unconscionably bad. It has been over 8 hours over the past few day and counting and still no help. I am put on hold for over an hour and then the call drops. When I reach someone they give me a case number and promise that an escalation team will call. They don't. I 've been waiting 4 days. When I do get through to an escalation team myself after hours of waiting they put me on hold and then drop the call. I cannot file my taxes I am going to have to get turbo tax and start from scratch. Never again. Their customer support is non existent and unconscionably bad and is dangerous because the bugs in their software can cause problems for you with the IRS

They make it sound like you'll file for free by using their website, but the deeper you get into the process the more they start adding fees for the most basic services other companies provide for free. They don't give detailed descriptions about what they're asking for and use strange wording as an attempt to get you to upgrade to one of their tiered human services. Basically offering bad service hoping you'll give up and pay even more. Terrible.

My dad got an IRS notice that he owes $26,000 on a return H&R Block filed. I've left 3 messages and haven't received a response! No one answers the phone! Impossible to reach! I'm beyond angry! I'd have my taxes done somewhere else!

For the past 25 years I have used H&R. I've never received a break for being loyal in fact the fees for filing with them go up every year. I've always done the emerald advance but this year an elderly lady kept putting my info incorrectly. I even pointed it out nicely and was told by her she was doing it correct. THEY changed my email address because the lady wasn't putting it in correctly so I could verify I am who I am ( sitting in front of her with my id pay stubs etc). I do not know the email address that someone she called for help gave me. I have been upset with them for awhile now but I am loyal so I stayed then I got to thinking about the phone call I received from the manager one time because I gave the lady that did my taxes a good review but when the question was about if the price was fair I said no. Apparently that sparked a reason to get a call from a manager advising me that my survey affects the lady that did my taxes and I shouldn't have done that. I thought about how every year my fee for filing goes up. I thought about making an appointment and when I arrive they can't find my info from last year and how I get to watch people with later appointments get seen before me. I thought of a lot of things and this year when I filed I DID NOT use H&R and got a better refund so now I can't help but wonder how much a refund they have screwed me out if for 25 years?! I will not ever go back to H&R ever again

Just got ripped off by H&R Block, paid $455 for simple tax return, year ago I paid $120!
After 30 min going thru my paper work she Quote me $406.00, two min later it was $455 and denied $406! H&R are Con Artist! Never again!

H&R Block is yesterday's tax news. It's just not worth it anymore. Better to use Turbo Tax or another really cheap online tax company. Or get a real CPA if you have complicated taxes. Hopefully our lousy government will reform the tax code so we don't need these stupid services anymore.

I Initially was angry with them. I felt they didn't do my taxes right but they did. Bernadette was very professional. I don't understand the tax system and had difficulties since my spouse passed away. I'm angry with the system not h and r block. I didn't realize how daunting this process is. And it's true the more you make the more they take. I never made that much money but now I have a lot more income and I see how the tax system works. It's very frustrating

My wife and I had our annual tax return done by Mohammad in Toronto, and we are extremely happy
With him completing it in a very short time and our communication with him during the process was excellent. He is highly recommended by us!