H&R Block

There were strange duplications and I racked my brain trying to correct my mortgage interest entry after it was entered in as access mortgage interest and then was being counted twice. Also every time I turned around they were adding costs. Even to transfer my refund into my bank account. The fees started at $35.00 and ended up $177.00 and I did all the work. Never again. After 27 years of using H&R block I will go with any other program next year but this one.

The person doing g my taxes could not get my refund to go onto anything but the emerald card. You can't use it like they say and I am very upset. To top it off he screwed up my taxes by over 1000 dollars. I have never had a mistake like that elsewhere. When I called the woman that answered said oh well it is your fault for not giving us the right info. Really? Most awful experience ever.

I have been using H&R Block for twenty years. This years on-line version is an atrocious disaster. We paid, and filed, my wife was sitting next to me. I used to be a network administrator. It did not work and we only found out when not understanding why we didn't get a return. On-line help is useless and now, wanting to print my return seems impossible. Please avoid this software at all costs. I really hope a class action lawsuit opens up because I'm in.

Can't manage there appointments and we're supposed to trust them with our money? Waited 45 min past my appointment time they only had one person working in the entire office in the middle of tax season got so pissed off I got up and walked out I'm done with them

We have used their services for years…. But 2021 taxes filed in 2022 was at a new location in another state. They totally ignored information we provided, which caused the rejection of our returns by all 3 entities we filed with, and then had the audacity to charge us for the amended returns with no ramifications for the original preparation staff, one of which was alleged to be a 24 year enrolled agent! I will never again use this company as incompetence seems to be rewarded.

I have been using H&R Block most of my 63 years of life. I just fired them. Make an appointment and they have clients telling life stories. Not going to get to you for hours. I wont put up with that crap from doctors, lawyers or tax preparers. Going to try Jackson Hewitt at 12:30 pm. If I get the same nonsense, I will fire them as well!

I have been using HR for 4 years, last year 2021 IRS said something was wrong and made me pay 800.00, I also look at the cost to use the program, ok they need to make some money. But when you file a state return they take you to the cleaners in fees. I also notice on their website that they only have 5 star reviews, Its clear they pick and choose what reviews they want posted. That is a deception.

Chat does not function. Calling them results in hold times of an hour. He couldnt figure it out an escalated me to a higher level person. On hold 2 hours for this person. You cannot make this up

HORRIBLE

Will never use HR Block again! I normally do my own taxes because they are as simple as they get! 1 W2! I used them this year to take advantage of the refund advance because I needed to pay up my daughters dentist bill. They charged me 390$ to do my SIMPLE taxes! 🤯 I understand the tax pros need to get paid but I did not have anything other than 1 W2. Then I get charged another 39.00 to use my refund to pay for my taxes (which is normal for most tax companies) I agreed to pay this crap yes because I needed the money asap. BUT instead of waiting until I got my federal return like most companies they took my entire state return and then will still need more money when my federal gets sent! I may have misunderstood but I was under the impression they were going to deduct the money for the fees and the loan repayment from my federal return! Because the state was sent first they took it all and now I still owe some! Stupid to me and will never use them again! I will wait patiently to get my full refund at 1 time and file my dang self!

After claiming to be a free service I was immediately hit with extra fees just to continue processing some doordash income. I agreed initially but by the time I finished they said I would have to pay an extra $55 to process my exemptions which made absolutely no difference in my refund by the way. So they're supposedly free service was suddenly charging me $100 for absolutely nothing and they wait until you're finished and exhausted with the process to bother telling you hoping that you just give up and pay the money. I wasted over an hour of my time

Program is not user friendly. I Have a tax background and I still find it difficult.
Filed a federal and California state return electronically and was charged twice for the California. Tried repeatedly with 6 different reps to get it corrected to no avail. On wait for at least a half hour each time. Have now challenged the duplicate charge with the credit card company.
Would not recommend this software to anyone, nor will I use it again

I would like to acknowledge the excellence performance of 2 employees namely Audrey and Valerie for helping and giving knowledgeable ideas as a client to get some important documents related to government issues…thank you for staff that you had always reminding the clients to come I touch if there's a problem matter occurred.

From Alvin

I was trying to save money this year. So I decided to file my taxes myself online with h&r block. I put in all my information, the screen comes up everything looks good. It asked if I want to pay for extra services. I paid for the CPA sign off I paid for audit protection and I paid for my state taxes to be filed. When it came to the final screen where they have my bank card information and take my money and now they have my routing number and bank account numbers, another screen says error we can't file your taxes. And it lists some vague code reasonings that I don't know anything about. I tried the online chat, I called customer service. Only to be told all sales are final. I told them you didn't provide me a service, therefore refund my money. She kept repeating that e-filing federal taxes was free. Well since they're not going to file my taxes and they took money to provide me a service I had to go to the bank and stop payment on the charges. I don't recommend h&r block to anyone.

I have attempted to contact HR Block multiple times about the status of my taxes. They have hung up me 5 times now, the last time put me on hold for 45 mins, the man that answered asked me my name laughed and then hung up. It's absolutely crazy how this company does business. And nothing will ever be done about it. Do not use this company.

I have used H&R Block for 20 years and love their service. However this year I had to submit a fraud claim. I wake up to several text messages saying there were transactions being made with my emerald card. I call immediately as I was asleep and my card was in my purse next to Mr. I cancel my card and was told by their representative she was sending the info to dispute/fraud department and I should have my money back in 4 days. On the 4th day I call to check the status of my dispute and was told to report fraud I had to speak with a separate department. They transfer me to said department. My fraud claim was denied. I appeal the denial and was denied again. I was told by a rep today it was denied because I get test alerts and didn't report the fraud until several days later. They do not care about your money once it's on your card and they have taken theirs out. I'm so disappointed. I will be finding another tax service.

I have used H&R for years, but I will never use them again. I have been trying to get my state tax filed for over two months. My "tax professional " just can't seem to figure it out. I have made multiple calls, filed a formal complaint against her and I still just get ignored. Shara Peirce is the worst. It is absolutely ridiculous they don't take taxes seriously.

Horrible Service! Even when you pay for every bell and whistle! They don't communicate with you. Don't respond after repeated inquiries as to why taxes were rejected. Don't cover in the event of the audit. Run to another provider. HR Block will not help you!

H & R Block has filed my tax returns since 2014. For tax years 2016 and 2017, I was audited by the IRS. Every deduction for each year was denied. My 2016 return went from "over-paying" $1,400, to me owing $6,716?
H & R Block said they were sorry they made the mistakes. And because I didn't buy their "protection plan" at the time, I should start paying the $11,225 I owed.
This started in 2018, and continuing today. Terrible for me.

Their tax "advisers" are simply clerks who fill out an automated form for you. Their system knows nothing about capital gains, and therefore they know nothing about the 15% capital gains tax. They do know about some deductions, however.

I don't recommend Turbo Tax either. Their system is badly flawed, although they will never admit it. After much research I ended up using Tax Act. I am sticking with them from now on.

I have used HR block on and off for several years. I have used them online and as a walk in client. I can tell you they definitely are not free but they are cheap. It cost me under $100 every time I walked in and it took about 30 minutes. They do a great job of keeping your files and they do seem to ask better questions than I would have thought of on my own. Very worth it for me for the peace of mind knowing my taxes have been properly filed.

Hello.
I prepared tax return by april 7 and it was submitted to tax pro Ann WILLIAMSON. She did nothing...we are May 5. Customer support wait time was over an hour the days before the filing deadline...i still have a hard time getting a refund or the tax pro review done..

I'm sure NOT all H&R Block centers are the same, and some MIGHT actually be good. However, my experience was ANYTHING but good!

Specifically, the 487 Baltimore Pike location in Springfield Pennsylvania. As much as I would like to provide the specific name of the analyst, I had the unfortunate circumstance to be "assigned", I won't. However, his titled of "Senior" Tax Analyst was anything but accurate (small clue there). As for being professional, I doubt he could spell it, and surely doesn't know the definition of the word. In fact, he was downright rude.
As many of the other reviews point out, overall, this franchise model is highly unorganized, has had serious regulatory issues, and in this specific location, (487 Baltimore Pike, Springfield PA), they have zero consideration for your time, and in my case, were downright rude and unprofessional.

Do yourself a HUGE favor – go somewhere else, and if you do decide to give H&R block a chance – go to a different location then 487 Baltimore Pike in Springfield PA – and if you do end up there – don't use the "long time" senior tax analyst – you will be sorry!

Software kept using the wrong IRA deduction worksheet, despite having called customer service and "clearing the cookies and cache" as they told me. (Note that it's insane the accuracy of your taxes could depend on such a thing). They informed me that I'd get a call back to solve this issue. Call never came after two weeks. Finally I called again and they gave me a key code for "Tax Pro Review." Well, this is not a CPA. The "tax pro" is a tax analyst with minimal training in tax prep. After she returned it the THIRD time, still with errors, I politely informed her that I was going with another company, and requested a refund from HRB customer service, which they gave me. This company is good at making you feel like a small nothing in the machinery of big corporate bureaucracy.