H&R Block

After failing to do my taxes correctly and having them auto rejected from the irs. They then lie to me for months about not being able to see the taxes that have been filed. Then refuse to help resolve this issue and finally refused to give money back after failing to provide the service that I paid for.

I was a premium customer who always filed physically in their New York location. One year, though I provided all the info to my accountant and paid in time they forgot to submit the taxes. I was heavily charged for late filing by IRS. They promised to pay it…it has been a year and a half since, hundreds of email calls and open cases, and they don't give a …. I wouldn't get close to them if I were you, since they know how to charge but not how to take responsibility for an issue, even if it was caused by them.

Arnold only wanted to file a simple return and did not care how much I had to pay because of his incompetence. I called him and he stated he would not change my return even though he knew I had other deductions. When asked why? The only answer I got to any questions was I DON'T KNOW. He finally said he had no time to help me and hung up the phone on me. This is the worst case of incompetence. Will never use this rude person or The blockheads at H&R Block ever

Absolutely horrible customer service. Don't even try, or waste your time trying call H & R Block customer service. The customer service reps were rude, disrespectful, and don't care about resolving your issue, they will just pass you on to another customer service rep, or put you on hold for 30 minutes to an hour. Do yourself a favor, and do your taxes with any company besides H&R Block.

This company's support is laughable and embarrassing! Paid the extra to have live help online, no access to help. Tried to contact after, no help and no refund. Their own link to "provide feedback" doesn't work because they know their service is trash. Scam business for something you can do for free on your own.
Not to mention I never received my tax refund from last year after using their service.

Why is it every yr. You go to them to file your taxes the price goes up and up! Its a computor program all they do it put the info. In theres no figuring no anything the computor does it for them! And i paid over $100- more than last year! Its disgusting! Not going there anymore!

First a hard pull that stays 2 years regardless if you did it the last year. Second I don't believe they ever give over a couple hundred because I have good credit. Third even though they hold the first payment you have to get on the website and transfer it. This isn't a easy task actually! Don't do it!

They charged me$ 304.00 for 20 minutes work. Would not recommend to anyone. Price gouging for sure. Always ask for an estimate before you start. I do not know how they get any repeat business. I would have given them 1/2 star if I could.

File with them every year but no more. They held back the remainder of our child tax credit and when we called to find out why they said they had to charge us to answer the question or we could come in and have them done for around $400. We did them through TurboTax with ease and got our proper refund.

Awful interface, good luck getting any help from anyone other than the useless virtual assistant. Despite using them for the past 6 years (because of the convenience of having my info carried forward), they absolutely screwed me this year & there is no way to reach a fkng human to straighten this out. Just did an amended return and can't even print it because every page has the "Client Copy Do Not File" on it. Horrible, frustrating experience. I hope this company fails miserably.

They made a mistake on my taxes and I had to pay back almost $1500.00 from 2021. I was charged interest also. I went to H&R Block to show them their error and I was to have been reimbursed at least for the interest. Well 3 months later and at least 20 calls (no exaggeration) and 4 case numbers - still nothing. Their service is unbearable - total incompetence and the gentleman in the Flatbush Avenue location totally has ignored me and just checked out. Never even responded to emails. This whole thing has been so unprofessional - believe me if you ever need them there is no accountability, no reliability and no caring about the customer. Horribly run business! Use someone else...

Horrible product. They hire people off the street in the offices and the online tax products do not work. If your taxes say filed, the Indian customer service line have no idea why it never went through to the IRS. IRS is working on tax software. File your own taxes and save the time and money.

This is my second year coming to H & R block and my last! I have a small 2 employee business making less than $70,000 a year. These scammers literally harass you into paying the $500 to file taxes. Are you serious? 28th Street location Grand rapids

Last year when I used them. I was charged 563.95 i thought what was a lot plus the person said she would give me the $25.00 discount, but never added it in, thanks to her i may never go back to H & R Block. All the reviews here are not good to see, were are all the none greedy H & R people at?

Avoid at all costs,efiled and discovered that
My idaho state tax for some unknown reason was duplicated for north Dakota, I've never been there,never worked there,and didn't fill out a state return for that state.just hoping it doesn't case me problems...

H&R Block's tax service is long and convoluted for no apparent reason. If you have any issues e-filing your taxes and need to start over, it is virtually impossible. I definitely will not be using their service again. Turbo Tax is a faster, more efficient, and more reliable route to e-file your taxes.

Highly not recommend to anyone.
Horrible experience…. It supposed to be a professional phone call appointment for tax return, after most of the time waiting for the staff to learn how to open the files from her college, when half way through process, the staff told me she will call me back as she just have a walked in client to be done first, Have me waited more then an hour for her to call back to get the rest of few questions done.

My husband and I filed our taxes this year through H&R Block online, again, as we have for years. We thought it was strange that we owed for federal and didn't get much back for state. Federal debt + state refund still had us owing $24.

We got a second opinion from another service: freetaxusa.com. We found it through our state's tax website.

$1773 refund.

All of the same info was entered in the same way on the same lines. It was effectively the same tax return but prepared by a different system. That is almost an $1800 difference. Never mind the fact that H&R Block wanted a heft fee to e-file them. It cost me a total of $15 to e-file with the other service, AND we have $1773 coming back now.

What kills me is they've probably been doing this to us for years. I wish I knew how to have past returns checked by another company to see if we got lowballed on those too, if that's even possible.

Did my taxes online which I just received them and they weren't the amount I was supposed to get, for the past week Ive been on the phone with them because now all of a sudden they are having "technical difficulties" after they told me they made a mistake, had me under a refund advance when i never got one, which they were able to see but now i just keep getting the runaround from everyone and they are refusing to give me my money back after several agents admitted to their mistake! They were only supposed to take $74 for the deluxe fee and the refund transfer fee, but instead they took $1400!

Over-obsessed with NPS scores by cultivating work-culture of cultivating "creative" tax returns by bending rules and bowing to clients. The so-called "tax consultants" are by large not qualified up to professional level and very often lacks integrity. They always try to bend rules as much as they can in order to please clients at the expense of adding illegitimate deductions.

I made an appointment with Sade Murphy in Colorado Springs on my lunch break to file taxes for my deceased husband and when I got there the office was closed and no one would answer the phone. Total waste of my time!

The absolute worst. Wanted 120.00 dollars for a simple tax return i. E. 1044ez could not get forms to file because everything is shut down due to virus went to H&R Block to file and got prices from one hundred and ten dollars to over one hundred and eighty dollars. What a crock they are ripping off people who don't have any other way to do the right thing and file there taxes they should be ashamed along with our federal government who recommend these people.

So I did my taxes online. Had them all figured out. Aint been paid in six months fighting with PA UC. I want the tax advance sfter I show her how to do my taxes. I get denied the advance. Nothing like another kick and utter waste of money while im down.