H&R Block

I had been going to H&R Block for at least 15+ years. And for most of them, never an issue. I don't know what has happened in the last 4-5 years at H&R Block, but this year I am paying 2,000.00 to CRA due to mismanagement of my taxes being done by H&R Block for that last few years. I am beyond words. I will not be attending this company again this year or any year hereafter for any of my tax needs. From this kind of mess up I could have just done them myself and made a wish over them that I got it right. I would amount to the same quality of care.

I went to H&R Block to get information concerning solar panel installation in El Paso, TX. I was met by a very elderly woman by the name of Ramirez. She wasn't wearing a mask, refused to offer me seating and was clueless about the subject at hand. I had made it clear that I had no taxable income siting VA disability. Blank stare. Please retire Ms. Ramirez. Stay safe and stay home. This, unfortunately, was a big waste of time. H&R Block was a great resource in the past.

This was by far the worst experience I've ever had when filing taxes. During a month long we were avoided, lied to and ignored because we asked for an update on our taxes due to a mistake they made. They didn't tell us additional info was needed until we waited weeks and had to call them. The tax preparer literally called in sick to avoid us. Or taxes were simple and this is unacceptable. Both Gretta and Louanne(manager) were incredibly rude, unprofessional and making improper remarks that were completely out of line. I highly suggest anyone who considers them to go elsewhere. I'm not the only one who's had these issues. Check the reviews.

Looking g for copy of 2018 taxes, I was looking online & got copy, meanwhile my husband is at office requesting help. They gave copies but charged 20 bucks, never mentioned online was FREE. Screwsed one more time by hr. Never again!

Went to them to get my taxes done
Out of a $211.00 return, I got a whole $8.00
The crooks got the rest.
I will NEVER use h&r block again. Totally got screwed
Next year... I'll do my own damn taxes.
Yes I'm beyond pissed off

After using software to file taxes I had a question about return. Their system would not let me stay on hold yesterday and today I was on hold for 4 hours straight and never did talk with a representative. Their on hold music is very annoying.

Have used the online deluxe version for years and has been wrong several years in a row but eventually goes through usually costing us more than they project as it doesn't catch much. For the 2021 taxes, we filed and then received a rejection. Contacted them and they have no information but are welcome to print and mail to IRS. No refunds and then they ended the chat when we asked another question. Disputed the charge and refiling using another online product. Never again and should have known better.

I've used them for 10+ years through their online products with tax professional support.
This year I've repeatedly received the worst service ever with multiple CPAs through their online tool telling me they will work on my return on a specific day to then just disappear and never even reply to my many messages requesting an update.
I had to call their support line multiple times to ask what was going on and ended up being assigned, accepted and ghosted by multiple CPAs.
On top of all that the CPA that eventually filed my return, late because of the above, make some significant mistakes that I'm trying to get fixed.
I don't know what happens this year, they worked flawlessly for 10+ years and this year they seem they have never held a real job in their life!

I got taxes done in Philly Frankford Ave spot. The representative acted like he was annoyed that I was there having him do my taxes. I play lottery and when I took them out he got all pissed saying that he doesn't have time for that. Now other tax places charge u for service one fee regardless of how many years u were behind: not in H And R block. He charged me almost $300 for 2021 and I had also 2020 and he charged me separate fee for that year so I ended up paying almost $600. Are you kidding me? This is outrageous. And he took about 10 minutes to do both years so I know he didn't get me everything I could have gotten. Horrible Horrible Horrible experience. Back in 2010 they used to be great and now I don't get how they hire these rude people. Nobody cares about their job anymore.

I have had the worst experience with H&R Block, and the madness is still going on, they have not solved anything with me. My state taxes were not able to be filed electronically which is fine, but the issue is with H&R Block is that their customer service reps lack knowledge and are rude! Ive been going in circles for 2 months trying to get answer and guidance, after all I paid for both state and federal. Finally I have a case number due to my not having access to print my state taxes, and these reps are way worst than the others, a lady insisted upon talking over me, we got nothing solved and she hung up on me. I am extremely upset and I will never ever use H&R Block again and I will never ever refer anyone to receive their services.

2020 everything was lost and I had to start all over this time with CD. On 2021 I had to reenter everything. 2022 there is a glitch. Program is stuck I called over 8 times and created a case. Every time I call they say someone will contact you in 3-5 business days. I can't wait any longer I have to get my taxes done. When they call me I'm sure I'm away from my laptop and unable to do what they want me to do. Very bad service.

Used the H&R to file and after they take your money tells you they can't efile your return; you have to print and mail after paying for their deluxe software. They are a scam! They rob people of their hard-earned money and customer service will repeatedly hang up on you. DO NOT USE. They need to be reported to better business bureau.

I cannot say enough good things about the customer service from Marwa at the Black Rock Turnpike H&R office in Fairfield CT. She was very knowledgeable and patient. She helped explain the process and helped maximize my return. I look forward to working with her again next year!

This site doesn't allow to give 0 stars or else I would willingly want to stress on this matter. I found this winning award tax agent on the internet and contact them for an appointment. Everything went well and the accountant said she would send a list to follow up the same day. I waited for more than a week to email follow up with her (not my job to do so) but I heard no response, after that couple of days I contacted the office to catch up with what happened. The office said they would leave the message to her and I waited for another week, I made a second phone call again the same thing happened. And after the third time, the accountant responded with a to-do list. Well, as much as I hate spending another hour on another appointment with another tax agent, I decided to move on and never work with H&R Block again.

They now after 4 years of using them as a joint account. Have my social wrong and says file single. Who did they sell the company to and what did they do with their brains. The news says they sold it to India and now it is the dumb stupid mindless worst group I have ever had dealings with.

I am divorced and share custody with my ex-husband. I paid for assistance package total of $250. I explained specifically my needs and the person who filled my taxes did a mistake which cause a rejection of my ex-husband tax return. When I wanted to amend my return I had been told that the worker is no longer working now to assist me, since this is not the season for return. I had to pay an other accountant to do my return which cost me much more. H and R block never gave me my money back.

H and r block is a joke! Wouldn't tell anybody to do their taxes with them. I tried to e file, however it froze and wouldn't let me proceed. Called many times, only help they'd give me is to use another browser. Then i made An appointment for one on one help, associate saw my prior info and was zero help. What a joke

In 2019 I had my tax done in Boynton beach office. I paid, but declined the " peace of mind" guarantee. I did not have the extra money. Two years later I got a letter from the IRS that my tax was not prepared accurately and I now owe $8,000.00. I got in touch with them and got the run around. They asked for copy of the letter over and over, which I gave. They promised to pay the interest only but never did. I am stuck paying for their error with not even a refund of the money I paid. I wish there was the option to give zero star.

I payed to have my taxes taking care of and it sounded like a good idea don't wait at your mail box it's been 2 months and days on the phone trying to get my refund they gave me a number I don't want a case I just want my refund thanks

Great place to go during tax season. Trust them to do the best they can to be sure you get the the return you deserve. Expensive but worth it. After you pay them they are done with you. Do not believe they are there for you beyond April. Having issues with the IRS, I provided more than enough information so H&R had only to do was put that in an envelope and mail it. I also need to sign a letter. Still waiting almost a month for that letter. So will I to have to pay late fees?

I thought it would be better to have a Tax Pro do my taxes for me this year. I was wrong. The Tax Pro wasn't thorough and disregarded an issue I brought up to her four times. Instead of getting a refund, I ended up paying $3200 in taxes. I didn't have a chance to review my tax return for a while after it was submitted. I researched what I needed to do, amended my taxes and filed again. I contacted customer service and even though my case was escalated, no one followed up with me after that call or an online submission.

Spent all the time to enter all my info. Site reviewed it several times and said it was 100% accurate.
Sent it to HR block pro to review for additional fee. The return he sent back to me hardly looked like my return. One sched C was completely missing. No way for the system to send me the return back to original platform to try and reenter missing info... has taken just as much time fighting with HR block as it was to enter in all my info... return is still in limbo... have exchanged 30 plus online messages over last week to no avail...

Federal taxes done incorrectly and got 1000 less back. Did not claim property taxes on my state therefore I did not get the property tax rebate. I only knew it was done incorrectly because I didn't receive the rebate and called. The tax pro has denied me a refund even though he messed up my taxes and I paid 270 for his services. Now I get screwed out if the rebate. Unacceptable