H&R Block

Hr block tookmoney for online tax filing but the site cant handle the volume so customers cant log in to finish returns. Block knows about the issue but has not even fixed it or compensated customers. Block is bad, used to be ok.

Long story short...
We had our taxes prepared in March, and in July we started receiving letters from the IRS with penalities for not filing.
We contacted the local branch to find out our tax return was rejected and sitting in their office for the last 5 months.

Why did H&R Block not contact us about our taxes being rejected?

I've since been slapped with more than $3k in IRS penalties.
I opened a claim with H&R Block to receive a denial letter.

Ms. Annette Kenney was very professional and truly pleasant. She gave great service and shocked me, at how quick she was doing this process, I felt like I was practically in and out. I truly recommend her services to the fullest. Her service is GREAT! Out of all of these years, she was the best I've dealt with yet. She earned her 5 STAR RATING from me!

I used h and r block a couple years ago. Paid about $200. Ok not so bad. This year I pair $470, yes I got the identity thief and the IRS guarantee which was $55 extra. I did lyft driving for 10 months this year. My preparer told me after the standard deduction from my lyft mileage, I profitted $158. Had to pay h and r block a $99 business fee. I had over $1300 worth of gas receipts oil changes new tires tire rotations on my Lyft car. Then was told the stand mileage would give me more back. Will not be using h and r block anymore. 45 min of their time and it cost me way too much money. Just cuz people are not good with paper work we get raked over the coals. Pure corporate greed. Never again. Their prices used to be reasonable, now they are just crimnal.

We've gone to H & R Block for years. This is will be our last. Our tax preparer acted scatterbrained and kept pushing me to download their app which wouldn't work then we had to pay even more for their services and my son who alwsys gets back at least $2,000 was told his job took exactly the amount of taxes he owed so he was neither getting anything back or owe. I've never heard of such a thing and he's been doing taxes for 6 years and always got something back. The front desk girl was rude. Never ever again

Mildred Larsen at the downtown H & R Block in Red Deer has taken care of our Company and our personal taxes for many years. She is absolutely awesome. She is knowledgeable and very patient with us. We are so greatful to have her. We have highly recommended her to family and friends and will continue to do so.

My daughter went through tax classes with H&R Block in Jonesborough Tennessee and was hired by the company located in Fox Plaza. Right out the gate they lied about the payrate hiring her at only $12 hour but reducing it without a wird to $9 an hour. She was shocked at her first check from them, too. They have worked her for six weeks without pay, each pay period making excuses about 'getting things confused' and promising to 'fix it' in the next pay period. These people are liars and cheaters and i do not recommend H & R Block to anyone, either as an employer or as a tax preparer.

Just did our 2022 taxes in holland, mi. First of all, the lady we had do them acted like she didnt even knwo how to simply enter in the info, even though we have been going there for years. Then, my husband has an HSA account and she had to ask numerous times for help, stating she didnt know how to file them. Now we supposedly owe the federal over $1200, but somehow still supposedly get over $900 back from state? Doesn't make any sense. We have never in our lives owed money, so we will definitely be going somewhere else for a 2nd look and going elsewhere in the future. That place is horrible, and will never again trust them to do ours again.

They have way too many hidden fees that they do NOT tell you about. Their filing fees are outrageous. The staff is okay but management is deplorable.

I went to H&R Block yesterday to pay for my tax package. The woman had me swipe my card and then said there was an "issue" with their card reader, when there was not. They tried to make me pay twice and I refused. This morning I went to my bank to obtain proof that they took payment from me, brought it to the H&R Block location and was able to get my tax package. The women who helped me today were great. The ones who helped yesterday? Not so much. Do not speak about people like they aren't there. Don't say "she doesn't have the money in her account" when I clearly do, otherwise I wouldn't be here. Do not tell me you voided the transaction when you didn't. The moral of the story? Trust your gut. And don't let people try to make you feel like you're wrong when you know you aren't. I will not be back at that location (Watertown, CT) again.

I will never use H&R Block again. Last year I was only charged $90.00. For a simple federal and state e-filed return. This year I dropped off my paperwork for the same simple e-filled return and it cost me $201.00? What a ripoff! Like I said never again.

I have been using H&R Block Tax Software for years and thought I was satisfied that it was filling out the forms correctly, but this year I caught an error that has cost me tens of thousands of dollars over the last several years. H&R Block Deluxe Software was treating business profits as Net Investment Income Tax, even though it is nonpassive income. As a result it was incorrectly adding 3.8% tax on top of the taxes that I should pay. I was able to override the software by filling out form 8960 myself this year, but I have lost faith that this software is filling out the forms correctly. I was able to amend the last 3 years of tax returns but the IRS does not process amended returns that are more than 3 years old. I would have saved more money (and a lot of time) by going to an accountant and letting him/her fill out the forms for me. I tried contacting H&R Block technical support to tell them about the issue but it was impossible to reach a human.

I went to H&R block couple of years back to get an estimate on my taxes. I wanted to know if i was getting a refund or not. I have already done my taxes on turbo tax and my taxes was approved by the irs. I knew already going in im having a refund on my taxes. I went in to H&R block and was seated with a woman. I asked for an estimate for my taxes. I was not charged. What was so intersting is after she put all the info on the computer, she said i was gonna owe money. So i said ok thank you for letting me know. I left after and that is when i knew they are ripping off people. Everyone dont got to that place learn to do your taxes.

RIDICULOUS. H&R Block has had my documents for weeks. After being shuffled from 1 advisor to the next, and delay after delay and time changes - that I was never informed about (I had to call in to find out the ever changing time of my appointment). Today is tax day, and again without telling me, my appointment has been moved to 6:15pm! WTF. I actually have a life and a job... How does this place stay in business? My advisor can not be reached by email, the message says she has been blocked from receiving emails?! You cannot stop in the office, due to covid, and they do not answer the phone in the local office. While I am typing this email, I have a call into customer service,,, waited over 20 minutes on hold, only to be disconnected... called back, wait time is over 50 minutes. Again, they have had my documents for weeks. I am reporting them to the better business bureau.

Warning:! DO NOT USE THIS COMPANY! I have never had such trouble filing my taxes. H&R block's primary purpose is to make money off of customers, not to help customers file taxes. They have several pop-ups/adds stating you need this or that to file your return properly and of course it costs money to receive it. If you don't buy some of the ads, it will prevent you from filing your taxes until you buy it. After you finally file it, you will receive an email stating because you have not updated to our deluxe packet or whatever they are trying to sell, you will need to mail your return or you can't file it.

I was a customer of H and R block for over 25 years. I always Paid for their protection insurance. But they failed to follow email direction that was given to them and they cost me several thousands of dollars. The outrightly lied and said they never received any information and they would not support their claim to supporting their client do not use them. I have also listed complaints on the BBB And I received one call back and they didn't have 1 good piece of information Concerning my account our complaint. I tried several times to call them back and they simply tell you that the file is closed and no one is there to talk to you.

BBB rates HR Block F-.
They should have a - star rating.
HR Block cost me $******* in IRS and State interest and penalties, would not return my calls, and has cancelled 3 appts w me related to their errors.
HR Block has no customer support center and contacting them for any help is impossible.
Be very careful before you use this most horrible of businesses.

I dont have a complicated return I go to H& R Block. Past couple of years have been goin to then same guy,
He has always been very nice and peofesional. This year he was imipatient and rude and ended uo charging me $500. He didnt do a good job I ended up having to pay.

I like to let you know that I planning to make as much trouble as possible for poor service I have received at H&R Block.
For over a week I been trying to get the software I paid for on-Line, the email and link has never showed in my Outlook. Have as a scammer would do you have charged me and provided me nothing and I could not find any one to help resolve the problem because of the stupidly of how management has designed you support to drain as much money with no support or after thought. I have wasted 7 hours of my life and I going to bring a suit against you and H&R Block as you are gaggle
Of thieves.

I was overcharged and they could not itemize anything. I tried talking on the phone to a manager and I was told that I took to much of his time and hung up on me. I have never paid that much for a relatively simple IRS Return. Not going back.

I went through H&R Block for three years this year I will never go back to them worst experience ever I still haven't received my taxes after 25 days and I did a direct deposit and electronic file. IRS said they screwed up for another have to be re review

I've used HR Block for years but no more! Advise you to walk away especially if paying for DIY program if you think you're protected from mistakes made by them. A glitch in software allowed an erroneous filling for education tax credit I wasn't entitled to in 2020 cost me in penalties and interest. Even though I had purchased the Deluxe program, they still refused to honor it even though I pointed out and asked why did the program allowed it to go through in 2020 without question but in 21 & 22 program disallowed this credit and wouldn't let me proceed. When asked why, the response was "we can't answer this"! So long HRB!

I had my tax return completed in early January. Federal and Illinois State IRS began accepting on January 23,2023. After a few days I inquired about why my taxes had not been sent to the IRS. My tax expert said she would be sending it. After waiting again, I called the main phone line for the company and was told that my return was being audited. I then realized that I was confused if this was an H&R Block audit or IRS. I called back and the representative said IRS. Something sounded fishy with the story. So I recontacted my tax preparer and she said that there was actually an issue in the company switching between an old system and new system. I was lied to by H&R and my taxes weren't being audited by the IRS, but rather H&R Block messed up. My tax preparer said she would send my state return in but it is now February 6,2023 and hasn't been sent in. Don't trust a company that will lie to you when dealing with your money. H&R has lost my business.