H&R Block

Been using H&R Block Tax Software for years. This year for 2021 I downloaded software and the downloaded personnel info from 2020 and was shocked that I owed $390 before entering any financials. The chat function of Customer Service is a joke, after 45 minutes I uploaded return so they could review and mysteriously was disconnected.

Forces you to use upgraded product which is overkill for the tax functions you are performing. Doesn't always remember or autofill previous years information, which is half the reason I use the platform.

Upgrades me to a "Pro" which slows process downa nd has someone review my taxes for an additional $90 because I had one short term sale of a stock. This is a very simple transaction which shouldn't require a tax professional to file my taxes.

We've been going to the H&R Block in Somerville, NJ for years to do our taxes but our last experience with them left us angry and disappointed. They guarantee our taxes would be filed accurately, however, when the IRS indicated we filed an item incorrectly and need to pay, H&R Block was unresponsive to the numerous follow ups we made. So unprofessional and do not own up to their mistake. We will never use H&R Block again.

We went to office in York Pennsylvania. We just needed to refile with an amendment. We dropped or tax return and additional info off to Mary (Kate) last Sat. With a pickup date this Sat. When we got there no one had even looked at our taxes we said we would come back in an hour but we no sooner left then Mary called to say she needed additional papers.We stopped by picked up our stuff and are doing it ourselves. DO NOT RECCOMEND!

I never had a bad experience like I did with H&R Block getting my tax done, it took literally 3 hours only to find out the little that I was getting back, well the little went to them.
The excessive prices are ridiculous charges was robbery, would never go there again, went and got my text done in the past (2004), and just thought I would try them again for 2019, the worse mistake ever I will never recommend not get my text done there again.

I've been with them in Maui for the past 20 years and never felt comfortable with them. For the past 2 years they have made so many mistakes not only with my Federal and Hawaii taxes but also my Excise tax. And of course these offices send me letters of wrong payments, late payments and fines to deal with. I, in turn send this documents off to H&R Block on Vinyard St. Waiuku, and even after scanning all the documents and calling them they never respond or deal with all the problems. They know they screwed up, and I have to deal with it. They just want me to go away.

Although i was able to export the previous return, assuming I could import into the 2021 Business on another computer I receive the error message, the H&R software is not installed on the selected folder, try selecting folder where software is installed. Why would you not allow for an export\import option or even better, the individual software saves the return as Txx (T XX-Year). Why not apply this logic to the business software? Terrible mobility and the last year i will every use H&R Block software.

First of all i have been doing my taxes with h&r block for over three years if not longer. On march 13th of 2023 i filed my taxes as i always did,on march 30 i called the office to see where is my taxes that were paid to be electronic send to our bank account.for some reason it was over the 21 days of our deposit of our taxes to be deposit,so i decided to contact our agency. We learned that it had not be sent to the IRS. Once this was brought to our attention i was directed to the supervisor,who in turned to offer me 25.00 inconvenience refund at which time its my family springbreak,and we were looking to go to North Carolina trip which now will not happen due to their era.family that was disappointed and missed the sprinbreak vacation the Taylors family

I Have been using them for 9 years. After 2020 my taxes were withheld when I called them to ask what was going on. They got an attitude and refused to answer me. They had no problem taking their fees out of my state refund while my federal was being withheld. Not to mention they don't give any discounts or incentives to long term clients. Being a single self employed mother I find it absolutely ridiculous that their fees jump around so much. Paying 553.00 to have them done in 2020, And last year 520.00. So this year I decided to go with a program of those of low income to see my refund. They make a big deal to advertise maximizing your refund. When in reality they can give you the same amount you can get from free programs. This is not to mention. The people working on your taxes are those who are retired or needing extra money. Needless to say I've gone through so many who have worked there, And most of them don't look like they have the mind to be doing taxes. They constantly ask others for help. Definitely not somebody that I would be paying so much money for with little professionalism. I make sure everything is organized and written all out. All They're doing is putting it in the computer. So my question is why are they charging so much when there's nothing special they're doing.

Although this system that H&R Block has created has the ability to work seamlessly and without problems, they chose to design it in a way that you cant get through it without added costs to you. They so "conveniently" place the option to receive help by paying more right at the exact moment you encounter issues trying to finish your return. Want to talk to a virtual assistant to help get you over that problem your having? That will be 9.99. Oh lucky you, your promised to receive assistance in roughly 13 minutes although the countdown calculator shows you as customer number 99. Then once you've waited 40 min and are at number 37, you lose connection and have to start over again. Now your wait is only 11 minutes, but you still end up being customer number 99, except this time, the connection is lost at some point in the 60's. So then you reluctantly try to finish your return again only to be sent down the same rabbit hole to "fix" a problem they found, but by clicking on "fix the problem", it leads you right back around to where you started which in turn makes it impossible for you to file your return and only allows you to "print and mail which could result in an IRS audit" according to a warning op up. Ahhh but then, alas, you are offered the services of the "pro" who will take it from here and make sure your return is done correctly. The cost? Only 9.99 more plus tax.
Why doesn't H&R Block just offer the services at the "pro amount" to begin and stop advertising free or 19.99 filing costs? This would save everyone time and frustration.

I've been banned from H and R Block on their Facebook page for 5 yrs now since I wrote a review of my experience at their Lake Geneva WI office. In a nutshell, I was quoted a price of $125 to do my taxes and when it came time to pay I was charged $425. I was treated extremely rudely when I was questioning as to why the price had changed, I paid it so my taxes would be filed on time but felt sick to my stomach about the situation so I did call corporate and was treated badly in that conversation as well. The whole experience was awful and to this day I warn people about this company.

HR Block adds paywalls to force to upgrade to unnecessary services. It alleged the need for a Schedule B form due to a $20 dividend income (when the need according to the IRS is for +1500 in dividend income) and for a Medicaid form that was only required for +250k income which was not the case. Without upgrading (a cost that ended up to be +16 for federal and 50 for state) it would not allow me to file taxes online (even having already a paid version). I tried contacting customer support both online through chat and over the phone and they knew nothing about tax requirements and were not able to bypass the system. Once I finally gave up and agreed to pay more (as I already had spent hours filling the returns) - the requirement for those forms magically disappeared and I was not required to fill any additional form and was good to fill online. This is a SCAM - introducing false information to force unnecessary upgrades to the service, should be fined and regulated.

I been with hr block for 20 years and this year I went into Parksville one and no drops offs as there is one person in there and I go to quilicum no drop offs. I guess no more business from me. I'm going to some else. This is very disappointing. They had no notes on the door for no drop offs nothing. No more business from me. So mad.

I knew that I was late filing my taxes. So, when I went on their website and entered a bit of information, they told me that they would not be able to file before the deadline and that they would request an extension. They told me that they would contact me as soon as the extension was approved. I waited 5 days without any response. I then looked for an actual CPA to file my taxes. He also told me that I would need an extension. He filed it for me and I received the approval within a couple of hours. Needless to say: HRblovk never filed one. In my opinion, HRblovk wanted me to upload all my documents before doing anything because many customers would not want to go through the hassle of uploading all documents again with someone else when they realize that HRblock is dragging their feet. I will never consider them again.

So a few years ago I was told they messed up my return and I needed to mail in some paperwork I mailed it in and nothing. So I mailed it in again the next year and the year after that still nothing. They apologized and said there is nothing we can do now. Great now I'm out some money that year I had the same person who has been doing it for about 13 years. They messed up my email and by 10:30pm I was over it I have to be awake at 2am to go to work. Now they are late. That's great will be looking for a new tax person from now on. It sucks to have someone help you for so many years only to have to find someone else.

David Whitley was my fiance's tax adjuster and was so unprofessional he did absolutely the minimum lesson the bare minimum really to accommodate my fiance he was rude and he didn't even know what he was talking about my fiance spent more time talking to the IRS then talking with him figuring out his job and what needs to be done matter of fact he didn't even know something as simple an a IP number or what a IP number is then who is required to have one and not to have one being that she's the first time taxpayer why he was asking to go to four digit number when really it's a 6-digit IP number is upstairs because I thought you were a tax professional I recommend that you do not go through this man because he will not accommodate you in any of the ways that you should be and you will end up spending more time having to do his job for him than anything else why he is getting paid and you are so stressed out on the phone with the IRS and losing that money that he's getting paid he is in my words worthless and useless so I recommend that you stay away from him and go with someone else completely different

They made a mistake on my tax and when i told them they said to wait for the reassesment and if the govt refunds me they will give back the money i paid them. I gave them all the papers and they wont accept their mistake and even threaten that they will write the government to take back the money that i got from my tax refund. They gave me a hard time and they stressed me alot. The office was located at centenial plaza in des sources but now its close so i had to go farther to find them, just in return to give me alot of stress. Very awful.

Had my paper 4 2 weeks still not done.ppick up my transcript and 104x and my c firm do them my self,

This place is a freaking joke that's all I'm going to say I have done my own taxes for years and I decided to come here because I had sold my house so I am a little overwhelmed this year with documents. After over an hour of this idiot inputting my information into the computer told me I owe $623 for the taxes and I owe the IRS $3,000. LOL I immediately left went home did my own taxes with TurboTax and did not owe anything. These idiots take the basic deductions do not ask any questions do not help you save any money regardless of what their advertisements say they are a piece of s*** do not go there do not waste your money do not waste your time go to a real tax preparer or do your taxes yourself.

When I went to H&R Block I spent lot of attention to details, and he took my numbers seriously and I had the impression that they were have a wide knowledge of tax concepts and very practical of what they were doing, plus the fees were reasonable. I will always use their service again because I had a peace of mind with their service.

Filed 3/24/22 with tax pro Jerilynn Harris. Received notice that I was all set sit back, checks on the way. 5/11/22 talked with Eugenia she gave me a case number, said technical error and someone will call me with in 3 to 5 days. 5/24/22 called *******625, got Jeanette she transferred me to escalation, disconnected. Called back *******625 got Anthony, he trsf me to escalation. Got Kathleen in retail escalation, said she could not help sent me to Dominique at *******639, Dominique said her system froze, then she hung up on me. Dialed *******639, got Leslie, she transferred me to Alec at *******334. He is in retail, said he could not help and sent me to Mikalah at *******288. She was very helpful. 45 minutes later, she sent me to Jennings at *******128. It has now been over 2 hours and no resolution.

There are many other options for filing taxes. These people do not have a clue about what they are doing. Totally inefficient, and horrible customer service.

H&R Block charged me $600 to file my taxes at the office. $600. It only took about an hour or so. I was told the service would cost around $80-120. Absolutely unreal. This place is a scam.